HairExtensionSale Reviews 

56
•
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

The company have an english name and homepage but its one from china. They sell cheap china synthetic hair as „real human remy hair" to a prize for really human hair. Its full of chemical for giving... See more

Rated 1 out of 5 stars

I have used them to buy extensions a few times back in 2018ish and I loved them!! So I decided to order some more that was over a month ago and never heard anything from them no shipping, confirmatio... See more

Rated 1 out of 5 stars

I had a similar experience as Kaitlyn. After placing the order and charging my VISA, I receive an email about a week later asking for a photocopy of my CC and my DL. I refused and they said that they... See more

Rated 1 out of 5 stars

I as well have ordered from them a couple years ago and loved it. I recently ordered again and didn't receive a tracking number or product for over a month.. i also got PayPal involved who denied the... See more

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1.3

Bad

TrustScore 1.5 out of 5

56 reviews

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1.3

All reviews

(56)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Just perfect

Just perfect, and I was amazed by the promptness of the shipping and the tremendous service.; )

September 14, 2017
Unprompted review
Rated 5 out of 5 stars

Amazing product

Amazing product! I'm a hairdresser and several of my clients simply love this one. But I have to say the normal hair quality is just soso, worth the cheap price, but their kinghair extensions are the best hair I've used. I keep buy them for my customers, the all love it.

September 13, 2017
Unprompted review
Rated 1 out of 5 stars

Do not order from these crooks!

I had a similar experience as Kaitlyn. After placing the order and charging my VISA, I receive an email about a week later asking for a photocopy of my CC and my DL. I refused and they said that they would cancel my order and refund my money. A week and half later later I still hadn't been credited. I then sent them numerous emails where they continually apologized saying they just couldn't understand why the refund hadn't gone through or promising that it would be done the next day. At this point I'd had enough and sent them a final email threatening legal action and contacted my CC company. After sending VISA a copy of all my correspondence, they refunded me and went after HairExtensionSale for the money.

June 1, 2017
Unprompted review
Rated 5 out of 5 stars

They came much faster than expected

They came much faster than expected. The hair is in so soft and silky that I feel it is even better than my own:) The color is as the photo, but lighter than my own so I will need to color it darker as many other customers did. The clips work well and I can't wait to try these on once they are died to my hair color.

April 25, 2017
Unprompted review
Rated 5 out of 5 stars

worth my money

I hesitated so many days to order from this site since I viewed so many reviews. Finally I made my heart to try one, when I received the hair, I felt at ease. The hair is not what they said top quality, but it's hair of quality which worth the money I spent. It's soft and smoothy. You should never expepct use tiny money to get top quality items. I am satisfied with the hair extensions just because it worth what I spent.

March 3, 2017
Unprompted review
Rated 1 out of 5 stars

HORRIBLE EVERYTHING

I ordered 200 dollars worth of extensions on May 2nd. I was informed 2-4 business days and it would be delivered by DHL. After 4 business days I contacted them asking where it was and what the tracking number was.

I tried calling their 'customer service' line over 10 times in the last 15 days and NOT ONCE did anyone answer. The phone did not even ring.

I sent 4 e-mails to customer service requesting tracking number and courier information but I was told that there was an 'error' with their system and no tracking number was available. They said they would update me as soon as it was sorted by no one has done this.

I have sent 2 more follow up e-mails DEMANDING this information- but I am now convinced this is an entirely fraudulent company.DO NOT ORDER FROM HERE.

May 18, 2016
Unprompted review
Rated 1 out of 5 stars

Hair extension sales do not give customer service or good product

Ordered some Clip in hair for a wedding. Thought it was coming from a British company due to the Union Jack being shown in their logo. This would have been much simpler. We hair arrived the colour was much lighter than what I ordered. Not just a little but lots. Also had stray strands of stuff that obviously wasn't hair and it was like wire and lots of grey. Complained and wanted a refund they said to post back to Hong Kong at my expense and they would refund. Cost of this would have been £25 out of my pocket. Wasn't worth my while. Also annoying when you try and get your point across and they end their fo emails with have a nice day! Yes thank you very much for a rubbish service. Most definitely would not use again. Order from uk company

April 14, 2016
Unprompted review
Rated 1 out of 5 stars

never again

I spent over $200 on hair from this website. First they didn't send me a confirmation number I had to reach out to them. And then when my hair came in they were thin pieces. I ordered them so that I can go to my trip overseas and do some photo shoots. And the day before I had to leave I apply them. It was so thick at the top and so then at the bottom and it look like I had a rat tail. There was no room to add more pieces and if I did my entire head will be so heavy. And if I cut off the rad tail it would be the purpose of me buying it for the length. I contacted them right away and I didn't get a response back until 4 to 5 days later. So I went on to their Facebook and message them. Seeing as though they update their Facebook almost every 8 hours. They made me so angry that I spent so much money on wasted hair. And the most that they could do was give me back $20. So they say which I have not received a payment yet. I would advise people never to order from this site!

April 6, 2016
Unprompted review
Rated 5 out of 5 stars

WORTH THE MONEY AND WORTH THE WAIT!

WORTH THE MONEY AND WORTH THE WAIT!! Even though it didn't take very long at all to be shipped to my house. I love that you need a signature when they're dropped off and not just left in the mailbox o

March 31, 2016
Unprompted review
Rated 1 out of 5 stars

NOT 100% HUMAN HAIR ! THEY TRY TO FOOL YOU FOR $100+

“When I ordered from this website I was told that my order would ship within 6 to 10 days. After several weeks with no order status and no response from the company I disputed the charge. I was told to drop the dispute and what order would be shipped right away.

After much struggling with Associates to even realize what method of payment I used ,Sending multiple confirmation emails, Arguing repetitively. Receiving phone calls as early as 8 AM on Saturday morning with hardly understandable messages.

I asked for a refund and told them that I no longer wanted my order shipped. I was told to pay for my order I again. no one would even understand that I already had paid for my order.

Finally a month and a half later I am told that my package is ready to ship. I responded and said that I no longer wanted it because of the trouble, and that I hated this company. I was sent an apology with a promise for very good quality hair and an offer of a five dollar refund. I never received the 5$ refund but that is not the problem.

Now the problem is that this hair is not even 100% human hair. Because the hair was long and appeared nice after unpacking it , I took it to my stylist to be colored as the enclosed information suggested. My stylist tried three times to color the hair. The hair that did color matches nicely however it is not 100% human hair. As my stylist pointed out many strands that will not allow color to penetrate. This is obviously a sign at the hair is partially synthetic or partially horse hair. This is what I was told. I'm not happy as there are obvious grey streaks that can not be fixed because they refuse to hold color like human hair would. This hair is cheap and not as described . I want an apology and a refund I can not wear this silver streaked hair. It is useless and my stylist says she does not feel comfortable trying to color it anymore as she is afraid of damaging it but also pointed out the texture advising a lot of places advertise 100% human hair because it's cheaper than Remi hair however often times it is partially synthetic and they think that their customers WILL NOT NOTICE. I notice . ”


THEY TRY TO TRICK YOU FOR $100 + ON REAL HUMAN HAIR. NOT TRUE!!!

March 4, 2016
Unprompted review
Rated 2 out of 5 stars

Very frustrated

Approximately 2 months ago I put in a order for $124 and that's a lot for me plus I ordered the colours for a wedding. Anyway they didn't put my address on the parcel just my post code . I don't know how they got that wrong as I had a order only 3 weeks prior and I got that one. I keep on sending emails and last week was told I did get my order which is impossible as there was no address and then told to stop emailing them. They Acnolaged that they were wrong but I just keep on getting the parcel is being returned to hair Extensions and when it comes we will resend back .im getting this excuse every week I have a feeling I'm not going to get my order. If they know it's being returned to them why carnt they replace the order and get the returned order when it comes? So unfair and so rude .i really needed that order for a wedding and am so disappointed in every way this is not my fault and yet I'm paying for it. The order no is 600026992 the shipping order is #600003444

October 24, 2015
Unprompted review
Rated 3 out of 5 stars

You get what you pay for.

I spend a lot of time debating and watching/reading reviews before I purchase products online, especially from overseas. I ordered the 20 inch, ash brown clip-in extensions from this company. I honestly give them a 5-6 out of 10, because I knew for the price they were not going to be mind blowing but would get me through until I decided on other extensions. I also purchased with the mind set of not being able to return or exchange them, since they took 10 days to get here anyway. I will say they are quite thin, opposite of what the youtube reviews say, which I also figured since those reviews aren't unbiased as they were given their set of hair for free to do the review itself. I have thin-medium hair naturally, so they should work fine for me. I did wash them before I colored them a 6N, as they did not have that shade to choose from, it was either level 4 or 8. Overall, I'm not unhappy with my purchase, but I went in with the mindset that they would be mediocre at best, and that for the price that would be fine for now. Hope this review is helpful! :)

October 7, 2015
Unprompted review
Rated 1 out of 5 stars

NEVER EVER BUY FROM HAIREXTENSIONSALE.COM

NEVER BUY FROM HAIREXTENSIONSALE.COM
FAKE PRODUCTS
NO COMPENSATION
WORST EXPERIENCE OF MY LIFE
PAID FOR 24INCH AND GOT 18INCH
PAID FOR REAL HUMAN HAIR AND GOT FAKE SYNTHETIC HAIR
NO REFUND NO COMPENSATION

August 26, 2015
Unprompted review
Rated 1 out of 5 stars

USE SYNTHETIC HAIR TO FILL HUMAN HAIR EXTENSIONS!!!”

EXTENSIONS!!!”

“USE SYNTHETIC HAIR TO FILL HUMAN HAIR EXTENSIONS!!!” - After I brought these 'human' hair extensions I decided to change my hair colour so did not use them right away. When I went to the hair dresser to colour she said they smelt synthetic but I assured her I had brought human hair extensions. As we proceed to colour it sure enough it revealed they had synthetic fillers all the way through causing white strands all the way through brown extensions. As I had purchased 613 extensions, blonde and brown, it also showed brown strands completely burnt as well as the white snapped strands everywhere. When I contacted the company, all they keep saying is no we only say human hair, even though they have synthetic products. I am furious and they refuse to change them. I said I would happily send them back the extensions and they can either fully refund or send proper human hair extensions but they refuse. It's not even worth dealing with them because the email they send is just a copy and paste each time. Will never purchase extensions from here again. I have used human hair extensions for years and never had any issues except for normal wear and tear (years later!!) WORST WORST WORST. Spend the extra money and get decent extensions. These are terrible.

August 26, 2015
Unprompted review

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