I placed an order with them on April 10, and it’s still sitting in “awaiting fulfillment” with zero progress. No shipment, no updates—nothing. I’ve asked for a cancellation and refund multiple... See more
Company replied
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See what reviewers are saying
I was nervous, read some complaints about keratin systems elsewhere. The author of one blog (Valentina Chirico) mentioned that Mayraki's formulas felt extremely gentle, no burning, no fumes. (valenti... See more
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I purchased two bottles of cool brown except it gave my hair a reddish tint with gold flecks. I asked for a refund and an explanation of what occurred as I had to purchase a product to counter the iss... See more
Company replied
I placed an order on April 3, 2026, and I still have not received tracking information. I have sent emails regarding tracking and they have responded. However, still no tracking number. If I don’t rec... See more
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Company details
Written by the company
The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and may not be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Contact info
United States
- info@hairmayraki.com
- hairmayraki.com
Breach of guidelines
Reply from Mayraki
Hello Marilinda!
Thank you for sharing your experience with us.
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Sincerely,
JM
Mayraki
Scam
Scam. When I purchased this treatment I didn’t know that the pigment in this treatment is so strong that even bleach couldn’t remove it. Just ruined my hair and make it so difficult for a hair dresser applying layers of bleach twice and its brown spots are still there! So disappointing!
October 22, 2024
Unprompted review
Reply from Mayraki
Dear Victoria,
Thank you for your feedback and for giving us the opportunity to clarify how our Mayraki Anti-Gray Hair Color Restoring Treatment works.
Our product is specifically designed to work on the roots, where gray hair begins. It contains a high concentration of Polygonum Multiflorum Root Extract (Fo-Ti) and other active ingredients that promote melanin synthesis. Here’s a detailed explanation of how it functions:
Melanin Synthesis: Fo-Ti stimulates melanin-producing cells (melanocytes) through the activation of plasma membrane receptors, enhancing the production of melanin right at the roots.
Cell Signaling Technology: Our advanced technology amplifies communication between hair cells and pigment cells, further activating melanocytes to increase melanin production. Over time, as you use the treatment, the gray hair will gradually regain its natural color due to this enhanced melanin production.
Application Tip: For optimal results, we recommend applying the treatment primarily to the roots and avoiding the hair strands. This helps ensure that the product targets the areas where gray hair starts, leading to more effective results.
Historical Use: Polygonum Multiflorum has been valued in traditional Eastern medicine for its ability to support hair health and help darken gray hair naturally.
Research-Backed: Studies, including those published by the NCBI, have shown that Fo-Ti can stimulate melanocyte activity, suggesting its potential in naturally reversing gray hair.
We understand that the initial color result might have been stronger than you expected, and we appreciate your understanding as you navigate this process.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Best regards,
Sophia
Mayraki Customer Service Team
Keratin review
I loved the product, but it only lasted 5 weeks. Can I use this product every six weeks or will it damage my hair?
October 13, 2024
Reply from Mayraki
Hello Carol!
Thank you for sharing your experience with us.
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
About your question, yes, you can use it every 6 weeks. It will not damage your hair. If you want it to last longer, we recommend using sulfate-free shampoo and conditioner at normal times. I hope this helps you.
Sincerely,
JM
Mayraki
Fantastic stuff!!
Great stuff. Could not believe how straight my hair got. I love it. Next time I will not leave it on my hair so long. It works very good.
October 2, 2024
Reply from Mayraki
Hello Christine!
Thank you for sharing your experience with us.
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Sincerely,
JM
Mayraki
Reply from Mayraki
Hello Chris!
Thank you for the positive feedback, it means a lot to us.
Sincerely,
JM
Mayraki
Ordered 29th September STILL WAITING!!
Placed an order on the 29th September and still waiting for it. Chased up the order with a few emails and no response. Very poor customer service
Numerous emails have been sent and there response has been generic nothing useful or any resolution.
EMAILS
02/10/24 order stays email (sent)
10/10/24 not arrived email sent
13/10/24 response: generic email with tracking number which doesn’t show any updates (in transit)
14/10/24 unsatisfactory response with no further updates
15/10/24 response: sorry will check with warehouse
17/10/24 still waiting to get back re warehouse
19/10/24 tracking screenshot sent showing still in transit from 01/10/24 still waiting for warehouse update
20/10/24 response: generic email again with tracking number???
20/10/24 why do you keep giving me the same unhelpful generic answers ?
21/10/24 response: Good day and sorry for the late response, as i have checked with the warehouse team the Tracking will be updated once it reaches your local post and apologies for the delay. Now made follow up to the warehouse team for the ETA of the order, rest assure that we will update you immediately once they respond.
Again sorry for this inconvenience.
Sincerely,
Mike
Mayraki Support team
AS YOU CAN SEE POOR CUSTOMER SERVICE UNHELPFUL RESPONSES AND NO RESOLUTION !!!
September 29, 2024
Unprompted review
Reply from Mayraki
Dear Mandora,
Thank you for reaching out, and I sincerely apologize for the delay in your order and the lack of communication. We understand how frustrating this situation must be.
We at Mayraki, have always found ways to improve constantly, not only our products, but also our customer service, logistics, etc.
To assist you effectively, could you please provide the following details so we can further track your order:
1. Your order number
2. The email address used for the order
3. Any relevant communication or order confirmation details
Once we have this information, we will escalate the matter to the right department and work towards fixing it as quickly as possible.
Your satisfaction is important to us, and we appreciate your patience.
If you have any further questions or concerns, feel free to contact us.
Thank you for your understanding.
Best regards,
JM
Mayraki
It works!
I was hesitant to buy this because I wasn't sure it was going to work but it did. After using it twice a day for about 3 weeks I saw results. The only thing is that my scalp got dry.
October 17, 2024
Reply from Mayraki
Hello Nancy!
Thank you for sharing your experience with us.
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Sincerely,
JM
Mayraki
Great Product!!
This made my hair so smooth and healthy! :) It also brought back my natural curls that I didn't have with my previous smapoo!
September 30, 2024
Reply from Mayraki
Hello Elle!
Thank you for sharing your experience with us.
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Sincerely,
JM
Mayraki
Reply from Mayraki
Hello Renee!
Thank you for sharing your experience with us.
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Sincerely,
JM
Mayraki
Don't be fooled - it's a dye
The anti-gray product is advertised to "boost melanin production at the bulb and stimulate natural pigmentation. The hair is then re-pigmented and restored to its natural color." I knew this was too good to be true (otherwise this magic would be more widely available). It is 100% a dye - not a chemical dye perhaps, but it just stains your hair. I applied it only 3 times, at the root, and my pillow case has stains on it, anywhere it dripped (like in my sink) it left stains. I guess if you want an affordable, "natural" coloring alternative to salon processing, it could be good ...?
September 24, 2024
Unprompted review
Reply from Mayraki
Dear Sarah,
Thank you for reaching out to us.
We truly are sorry to hear that you are not satisfied with our product. Our products are manufactured using organic ingredients that produce high-quality extensive hair products. However, results vary for every hair type, duration, and how the product was applied.
Our Anti-grey Hair Color Restoring Treatment is the ideal treatment to remedy gray growth without the use of a colorant. The anti-grey is not a hair dye, its working principle is not to dye hair, but to supplement nutrients to the hair, allowing it to produce melanin on its own. This product is the first anti-gray treatment capable of restoring hair pigment from the roots through dual action.
The Anti-grey Treatment will not stain the pillowcases and clothes after it dries out. You may also use a towel to wrap up your hair before going to bed since the natural anti-grey hair treatment has its original color from herbal extract instead of transparent form so you may notice a dark color when applied to your hair.
We do process refunds for circumstances that are out of our hands such as allergic reactions prompted by pollen allergic skins or received damaged packages and other considerations our Subject Matter Expert sees fit.
If you have unused and unopened remaining products, we would love to walk you through how to process a RETURN for a REFUND.
Please let us know if you would like us to do that and we will set you up accordingly.
Sincerely,
JM
Mayraki
They were outstanding and superb they…
They were outstanding and superb they mean business they got the job done I can’t wait to see the end results thanks to Austin and his wonder teamwork.
September 4, 2024
Unprompted review
Reply from Mayraki
Hello Shelender!
We're so happy that you loved our product!
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Sincerely,
JM
Mayraki
What a total crap and scam
I bought two Anti Grey hair color restoring treatment - my advice to all of you would be do not buy these products and do not waste you money.
I feel that I only had few grey hairs and after using these I have now even got more grey hairs than before. What a total crap and scam are these people advertising???
My hair also got more frizzy than before. Do not waste your money on these.
July 19, 2024
Unprompted review
Reply from Mayraki
Dear Sumaiya,
We truly are sorry to hear that you are unsatisfied with our product. Your satisfaction is very important to us, and we understand how frustrating this situation must be for you.
Our products are manufactured using organic ingredients that produce high-quality extensive hair products. However, results vary for every hair type, duration, and how the product was applied.
Please keep in mind that you need to use the anti-grey hair treatment daily morning and night for around 3-4 weeks to see the results.
We are not a scam company. We are a legit company. We at Mayraki, have always found ways to improve constantly, not only our products, but also our customer service, logistics, etc.
We will do our best to make it up to you the best way our policy can accommodate. If you have unused and unopened products, we would love to walk you through how to process a RETURN for a REFUND. Please let us know if you would like us to do that and we will set you up accordingly. We look forward to your response.
Sincerely,
JM
Mayraki
Great for Aging Hair
This treatment is exactly what my dry, aging hair needed to feel smooth and silky again.
September 6, 2024
Reply from Mayraki
Hello Claudia!
We're so happy that you loved our product!
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Thank you!
Sincerely,
JM
Mayraki
Great!
I love how this product works on my hair, and it’s so convenient for traveling or vacations. Thanks so much!
August 30, 2024
Reply from Mayraki
Hello Claire!
We're so happy that you loved our product!
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Thank you!
Sincerely,
JM
Mayraki
Reply from Mayraki
Hello!
We're so happy that you loved our product!
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Thank you!
Sincerely,
JM
Mayraki
Truly magical product
I’m in love with this shampoo! I have thick, frizzy, color-damaged hair, and this is the only product that gives me the straight, silky hair I want.
September 10, 2024
Reply from Mayraki
Hello Yana!
We're so happy that you loved our product!
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Thank you!
Sincerely,
JM
Mayraki
Excellent!
At 63, I had way too much grey hair. In just two applications, I restored my natural dark blonde shade and look at least 10 years younger. The upkeep is quick and easy!
September 7, 2024
Reply from Mayraki
Hello Bill!
We're so happy that you loved our product!
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Thank you!
Sincerely,
JM
Mayraki
Great product!
I only have a few grey hairs, but conventional hair coloring caused a lot of hair loss. I switched to Mayraki, and when I saw my hair regaining its natural color and texture, I was amazed! However, you do need to be consistent to maintain the results.
September 7, 2024
Reply from Mayraki
Hello Maria!
We're so happy that you loved our product!
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Thank you!
Sincerely,
JM
Mayraki
Smooth
I love this product. It makes my hair feel clean and smooth, and it works perfectly.
September 2, 2024
Reply from Mayraki
Hello Lisa!
We're so happy that you loved our product!
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Thank you!
Sincerely,
JM
Mayraki
Super smooth hair!
This product is amazing—it leaves your hair feeling smooth and deeply nourished!
September 9, 2024
Reply from Mayraki
Hello!
We're so happy that you loved our product!
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Thank you!
Sincerely,
JM
Mayraki
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