Hairmedicsuk Reviews 

154
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable staff for providing clear explanations, thorough guidance, and exceptional personal care. The supportive team ensures that individuals feel completely comfortable, well-informed, and relaxed throughout every single stage of the procedure. Communication is described as extremely quick and efficient, making the entire journey entirely smooth and stress-free. Though some people felt a bit nervous at the beginning of their visit, the reassuring approach quickly put their minds at ease. Consumers also highlight the remarkable quality and effectiveness of the treatments, noting impressive, natural-looking, and highly satisfying results overall.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising the professionalism and clear communication of... See more

Service

People report positive experiences with service, highlighting professional, friendly, and reassuring support... See more

Product

Consumers find product to be positive, expressing satisfaction with the impressive quality and... See more

User experience

Reviewers highlight positive aspects of user_experience, expressing complete satisfaction with the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional and efficient treatment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had my hair transplanted with Dr Hamad Hawama. I couldn’t be happier with my experience so far. I am only five months post procedure and already very pleased and impressed with the results and how n... See more

Rated 5 out of 5 stars

Recently had a hair transplant with Hair Medic Uk, everything went really well from the initial phone call with Robbie who's always able to answer any questions about the whole procedure to the transp... See more

Company replied

Rated 5 out of 5 stars

I was contemplating a hair transplant for a long while and after a very friendly phone conversation with Rob I booked my treatment within a week... I had my FUE transplant procedure on 07.03.26... See more

Company replied

Rated 5 out of 5 stars

I’ve been using the 5% Minoxidil and 0.1% Finasteride product for about a month now. After reading loads of reviews and comparing different options, I decided to go with the Hair Medics UK one. It’s b... See more

Company replied


Company details

  1. Hair Transplantation Clinic

Written by the company

Hair Medics uk provide clinically approved treatments to combat hair loss for both men and women. All our staff are medically qualified and are highly rated throughout the industry. We offer the latest advancement’s in hair transplant technology including Follicular Unit Excision (FUE) and Direct Hair Implantation (DHI). We aim to be the most affordable hair loss provider with our Up to 3000 Graft FUE Transplant at just £2999 with 12 months of aftercare. 5 Star Rated surgeon CQC listed Clinics GMC listed surgeons PRP Aftercare packages included


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

154 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(154)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My FUE journey with Hair Medics UK

My journey with Hair Medics Uk started with a video consultation, the knowledge of the team was exceptional, they explained every stage professionally and also put everything in terms that I, as a non medical person, could understand. I booked up back in the summer, yesterday I had my FUE hair transplant surgery carried out.
Dr Rohit met me at reception along with Yeti his nurse technician, reality quickly set in and started to feel a bit nervous about the procedure. Dr Rohit quickly put my mind at ease with his knowledge and confidence and left me feeling relaxed and comfortable. The procedure went very well, his focus was exemplary and he talked me through every step of the way. His entire team was great, but I must add that Yeti is a true asset to the company, her patient care is the best I’ve seen and she was able to make every step very personal and calm.
Early days with my journey but so far I would definitely recommend Hair Medics UK and Dr Rohit if you are thinking of FUE as a hair loss procedure.

December 17, 2025
Unprompted review
Hairmedicsuk logo

Reply from Hairmedicsuk

Hey Karl, it was a pleasure to meet you and we can’t wait to see your end results.

Rated 5 out of 5 stars

We have been working with the clinic…

We have been working with the clinic for the past three years and have consistently seen excellent results and service. They use high-quality products to achieve the best possible outcomes. I can confidently confirm that they select MHRA-registered products for their PRP treatments.

December 10, 2025
Unprompted review
Hairmedicsuk logo

Reply from Hairmedicsuk

Hi Semra thanks for the kind words 🤗

Rated 5 out of 5 stars

Very happy with Dr Bashar & the team…

Very happy with Dr Bashar & the team for hair transplant & dr Farhad for prp aftercare, and Robbie is always available on WhatsApp for questions about minoxidil etc. They care they you're happy & they know they do a good job. Glad I found them!

June 10, 2025
Unprompted review
Hairmedicsuk logo

Reply from Hairmedicsuk

Hi Mark thanks for the kind words it’s been our pleasure getting to know you and treating you 🤗

Rated 5 out of 5 stars

Recommended

Great place, lovely people, I would highly recommend

December 20, 2024
Unprompted review
Hairmedicsuk logo

Reply from Hairmedicsuk

Thanks for the kind feedback Russell it’s been a pleasure treating you.

Rated 5 out of 5 stars

5% Minoxidil and 0.1% Finasteride

I’ve been using the 5% Minoxidil and 0.1% Finasteride product for about a month now. After reading loads of reviews and comparing different options, I decided to go with the Hair Medics UK one. It’s been great so far, really easy to use and it doesn’t leave my hair feeling greasy like some products from other suppliers. Looking forward to placing my next order.

December 4, 2025
Unprompted review
Hairmedicsuk logo

Reply from Hairmedicsuk

Hi thanks for your kind feedback 😊

Rated 5 out of 5 stars

Amazing products, great services and the best prices

I have been ordering minoxidil from hair medics UK for over 4 years now.
I have found them to have an expansive range of products and when helping you to explore their product range they have always put my preferences, needs and most importantly my health at the forefront of the support and advice they provide.
I have found their customer service to be impeccable and never had an issue, when contacting them I am always able to get through to someone immediately via many forms of communication without any delay, they are always happy to help and go above and beyond to cater to my requests and queries.
I can confidently say from my exploration of the product range hair medics uk offer is of better quality and always at a better price than any other provider of similar products.
The reason for me needing long term treatment to strengthen and regrow my hair and prevent hair loss is because I have a life long health condition treated through autoimmune medications (which causes hair loss) which has led me having to fight a continuous battle against hair loss and from the support I have received from hair medics UK it has made my battle and journey regaining my confidence, self-esteem and hair a stress free and supportive journey. Thank you for all your endeavours in helping me on this journey up until now and into the future!
With the kindest regards
Mandeep Kharpal

December 3, 2025
Unprompted review
Hairmedicsuk logo

Reply from Hairmedicsuk

Hi Mandeep,

Thanks for the kind feedback 👍

Rated 5 out of 5 stars

Female DHT blockers

Its not easy to find providers of DHT blockers for females. I was very happy to discover Hair Medics.
When I called staff were in clinic but they have promptly called me back same day.
I was able to talk through my symptoms and was advised few products. I have placed an order right away online and received it within 3 days.
I have ordered few more items yesterday and I have already received notification from Royal Mail its on its way.
As I only started the therapy cant say anything about the outcomes but I am so pleased that I have an affordable option to try to improve my hair loss.
So far very impressed.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Really pleased with Hair Medics UK

Really pleased with Hair Medics UK. The Minoxidil I bought has worked brilliantly and I’ve already noticed a real improvement. Communication with their team has been excellent and any questions I had were handled quickly and professionally. Great service and products that genuinely deliver results. I’d definitely recommend them to anyone.

October 9, 2025
Unprompted review
Hairmedicsuk logo

Reply from Hairmedicsuk

Thanks for the kind feedback 😊

Rated 5 out of 5 stars

Amazing product

I have switched to this product from Belgravia minoxidil and especially love the 10% solution as it’s not as thick and comes with a measuring ml

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Good and vary products and customer service

Well , I found this minoxidil much more helpful for my hair as it is working better and faster than others,probably with cafeen and retinol mixed to minoxidil.
Also as I have sensitive scalp, they have all sort of different minoxidil and mine is without PG.
The customer service are helpful and they could sort out my mistake order free of charge.
Even they advised me for alternative minoxidil for my itchy scalp as the one without PG was out of stock.
I hope it would do the same.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

I couldn't recommend Hair Medics UK enough :)

I have been purchasing my Hair Medication from Hair Medics UK for the last 3 + years! All I can say is not only is the custom Minoxidil Formula better than anything else I have ever found on the market... The team over at Hair Medics UK are incredibly understanding and take a professional, proactive approach to Hair Loss. Any anxiety that I once had surrounding Hair Loss has been relieved and I couldn't thank these guys enough!

I couldn't recommend Hair Medics UK enough :)

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product used 15% Dulagen…

Excellent product used 15% Dulagen minoxidil for years but now use hair medics uk's own brand 15% minoxidil with Pg + Azelaic Acid + Retinol + Caffeine - 6 Bottles 15% minoxidil with Pg + Azelaic Acid + Retinol + Caffeine which is just as good if not better

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

I recently ordered minoxidil 10% with…

I recently ordered minoxidil 10% with finasteride 0.1mg hair serum,so was thinking I've never used these before so was worried about it taking ages before I'd get it,cause I'd been getting elsewhere but this was with finasteride aswell n much cheaper,I'd just run out so needed rapid...so checked on my account page on their website n said status completely after only ordering day before...which nowadays is unusual for anything to be so prompt so recieved 2 days after the order...which I'm more than pleased with and also i had a fowow up email checking i was happy with everything...n I was offered a free adjustable microneedling product for nothing,which was a nice surprise,I'd just thanked them for being so prompt with 24tracked which is with the price I'll just point out..so yeah I'm now getting that sent out to me which very useful because I'm already using one but it's just a fixed pin length...so definitely very decent friendly customer service aswell...so I will fully recommend these to anyone considering getting minoxidil/finasteride hair serum definitely try these cause it's all good from me..thanks again👍

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience highly recommended

Great experience highly recommended. Will go back for more treatments again. Thank you

July 17, 2025
Unprompted review
Hairmedicsuk logo

Reply from Hairmedicsuk

Hey Anneka,

Thanks for the kind feedback

It was a pleasure to meet you. 😊

Rated 1 out of 5 stars

Still no order, no updates, and no one replies

I placed an order on April 28 and got the usual order confirmation and “your order is being processed” email the next day. That was the last proper update I got.

By May 13 (over two weeks later), I sent an email asking for a status update. No response. I followed up again on May 19 and finally got a reply saying someone from their team would reach out the next day, but no one ever did.

I sent another email on May 26 and, as of today, still no reply and no order. It’s been over a month now, and I’ve heard basically nothing from them.

Really disappointing experience. I wouldn’t recommend ordering from this store based on how this has been handled.

UPDATE: Order No. #13639

UPDATE 2.: I have still not received any message from you

April 28, 2025
Unprompted review
Hairmedicsuk logo

Reply from Hairmedicsuk

Hi Frederick,

We apologise for your issues that you have come across with your order.

We are jumping straight on this for you.

Can you if possible update your review with your order number and a member of our Team will contact you straight away.

This isn’t an excuse but just a fact unfortunately our assistant dispenser left the company with no notice early this week and this maybe the reason you have had issues. But we have passed this over to senior management who we are sure will assist you.

Rated 5 out of 5 stars

5 stars from me

5 stars from me. Been using their products for many years now and they work!

April 23, 2025
Unprompted review
Hairmedicsuk logo

Reply from Hairmedicsuk

We are glad our products are working for you 👍

Rated 1 out of 5 stars

Headache and it's so smelly

I bought ketoconazole and spironolactone lotion and it's so smelly.
I couldn't use it anymore.
I used Minoxidil 5% as well and it game me such a terrible heavy head and dizziness.

April 3, 2025
Unprompted review
Hairmedicsuk logo

Reply from Hairmedicsuk

Dear Rihana,

These products are medications and are used to treat patients with genuine hair loss issues, they are not perfumes or cosmetics. We apologise you didnt like the smell but they certainly don’t warrant a 1 star review just because you disliked the smell. Bottom line is these are clinically approved medications that contain clinically approved active ingredients and help people tremendously who suffer from conditions like Androgenetic alopecia and other types of alopecia which of course most feel the smell is the lesser of the 2 evils. We would suggest next time you purchase medications you should determine if your looking for a medication that works for your condition or alternatively look for cosmetic product that is used for beauty. On one note though which is a valid point, yes minoxidil can cause dizziness for some although very rare. We would encourage you to get your blood pressure checked and usually this is a sign you have low blood pressure.

Any further questions don’t hesitate to contact our clinic.

Regards

Hair medics U.K.

Rated 1 out of 5 stars

They keep your money even when you dont have any treatments.

I decided to pay part of a course of Hair PRP treatments up front as i didnt want to have a large balance when it came to pay at the 1st session. Due to personal circumstances i had to cancel the course and requested a refund a few weeks in advance of the 1st session. i emailed the company to cancel and requested my refund, i got a phone call from the consultant who couldnt remember even what he discussed with me. Tried to say that i had lost my money even when i was not obligied to pay anything up front nor have i signed anything. I have emailed twice requesting my refund and received no response. I will now have to go through legal route which is ridicious and disgusting.
Hairmedics in response to your response, this is hair related. You are both in the same building and yet you try and fob me off with saying it is another company.

March 17, 2025
Unprompted review
Hairmedicsuk logo

Reply from Hairmedicsuk

Dear Maria,

Thanks for your feedback.

We have looked into your complaint.

We cannot find your details on our database, maybe you went through our partner company skin medics U.K.?

If you have a medical reason for not wanting to completing your treatments I’m sure the company will be more than happy to refund your money.

Please get in contact with skin medics U.K. and present them with a document on why you can no longer go along with your treatment and we are sure they will refund you.

Hope this helps regards

Hair medics U.K.

Rated 5 out of 5 stars

Great product 👍🏾

I have been using hair medics for over a year and am really pleased with my results there a significant improvement in my hair I’ve used most of there products and have been pleased with them all , I would definitely recommend them , the service is great 😊

March 13, 2025
Unprompted review
Hairmedicsuk logo

Reply from Hairmedicsuk

Hi Tom

Thank you for the kind feedback. 👍

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look