I had prompt and friendly assistance from your Agent Declan. He was kind and understood my query and concern and explained whilst promptly moving to resolve it for me. Declan also went over and beyond... See more
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Eric seems to be helpful with the problem that has occured. BUT unfortunately no refund was made although it was communicated as approved..they debit your account with Euros every 2nd week describing... See more
I'm happy with customer service that Hairmona provides. Honestly, I didn't think, that my problem can be solved, since at the beginning they told me that unfortunately there was nothing they could do... See more
Don’t deal with this company .. they steal your money .. can tell a whole story here but decided just to warn everyone not to engage with this company .. I am sure that the positive reviews are coerce... See more
4.0
Great
211 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was contact about them giving me my…
Was contact about them giving me my money back so they asked me to change my rating as it was low and they would give me my money back so I did that this was a few months ago and guess what guys never paid back the money very dodgie site BE WARE
April 25, 2024
Unprompted review
Reply from Hairmona
Dear jo,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@hairmona.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Scam be aware
Scam be aware! This company based in Cyprus is a complete scam. I missed the warning message from my bank and lost hundreds of euro. Be aware!
August 18, 2024
Unprompted review
Reply from Hairmona
Dear Lily,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@hairmona.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Reaction of personell was fast.
December 15, 2023
Unprompted review
Not a bad company
Not a bad company really, and, after a few problems in the beginning, and it seeming like I was getting nowhere I received an email from Anne in the escalation department and she is arranging a refund for me. She has been very helpful and hopefully my refund will be in my account very soon.
July 25, 2024
Unprompted review
Excellent experience.
Carmen from your eacalation department is handling my issue. Well done to her who is willing to go the extra mile.
July 10, 2024
Unprompted review
I don't know
I don't know I got to this site, by sending a email Eugene helped me with cancelation of the account. Friendly and fast help .
Thank you
July 8, 2024
Unprompted review
It seems that I may get a refund
It seems that I may get a refund, so I am abiding to instructions :)
June 28, 2024
Unprompted review
Refund coming quickly as promised
May 29, 2024
Unprompted review
SCAM
I have subscribed by mistake and sent 4 emails to cancel the subscription. Never got any reply. I will have to seek legal advice, and I would NOT recommend this firm.
April 18, 2024
Unprompted review
Reply from Hairmona
Dear A,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@hairmona.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
I spent more that 4 months thinking…
I spent more that 4 months thinking they won't get back to me but they get back to me thanks for the promise and care for the customer ❤️❤️ that's why I rated 5 Star ⭐⭐⭐⭐⭐
May 4, 2024
Unprompted review
We have cancelled the subscription and…
We have cancelled the subscription and as a goodwill gesture we are pleased to refund you the Membership fees of €27.48 (562.33 ZAR). We hope this demonstrates our commitment to your satisfaction and our desire to make things right for you. We will be processing the refund promptly, and you can expect to see the funds returned to your original payment method - your card (2524) within 5-7 business days.
I am extremely amazed and satisfied with the above reply as I was not interested in the subscription that was offered. I can unfortunately not give you an accurate date regarding the incident.
May 2, 2024
Unprompted review
I had a great experience by receiving a…
I had a great experience by receiving a call from customer care which was nice and helpful
April 11, 2024
Unprompted review
Customer service
The customer service wrote an email stating that they’re following up the recent issue that I escalated to their team. As mentioned in their email they’re willing to refund the membership fee costing around $20 as they sign of Goodwill to the customers. I see that they are eager to fulfill a good customer, relation and service as part of their goal to provide excellent product and service.
April 11, 2024
Unprompted review
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