Hairvivi Reviews 

1,172
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, describing wigs as beautiful, soft, and natural-looking. Many highlight the realistic appearance, with features like natural hairlines, invisible knots, and comfortable, glueless fits. Customer service is frequently praised for being helpful, responsive, and efficient, ensuring satisfaction, alongside quick delivery and easy ordering. However, some customers felt the price was not always justified, especially when issues arose. Some people were dissatisfied with hair quality after washing, noting frizziness, dryness, shedding, or texture changes. A few others also mentioned issues with hairline, density, or fit, and occasionally the color did not match expectations.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with the... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the beautiful, silky... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as excellent,... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the affordability and value for money,... See more

Order

Customers had positive experiences with order, with many expressing satisfaction with their first-time... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As usual Hairvivi exceeded my expectations in Quality, Price and Services ♥️♥️♥️ This is my 4th wig from.HV and honestly, I will never look back to other brands. I strongly recommended ..I have Rochel... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a wig from Hairvivi for the first time and I couldn’t be more pleased!! I ordered on Friday , received updates and my wig was delivered Wednesday. The wig was exactly as pictured ,... See more

Company replied

Rated 5 out of 5 stars

Gorgeous high quality wigs in beautiful color schemes! I'm so happy with Hairvivi's soft hair, ultra realistic lace top wigs with no visible knots. Wonderful customer service that is always happy to a... See more

Company replied

Rated 5 out of 5 stars

Hairvivi sells the most beautiful lace front glueless wigs I've ever worn. Due to alopecia, I've been wearing wigs for over 10 years and have tried dozens of companies. Finally, I discovered Hairviv... See more

Company replied


Company details

  1. Wig Shop

Written by the company

Hairvivi Specializes in Pre-Plucked and Pre-Bleached Lace Front Wigs & Full Lace Wigs that Can Be Worn Straight Out Box. Shop Lace Wigs With the Most Realistic and Natural Looking. Free Express Shipping Worldwide.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(1,172)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So I bought this wig after I bought a…

So I bought this wig after I bought a $1,500 that shed and honestly Hairvivi wig was wayyyyyyy better , it doesn’t shed as much as it should for a blonde , 100% recommend this brand

October 17, 2024
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Another fabulous masterpiece from…

Another fabulous masterpiece from Hairvivi.
Fantastic customer service and top quality products.

March 20, 2025
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Very nice and high quality

Very nice and high quality. The hair also feels great. The customer service is very professional and customer-oriented. I will recommend the site and order again in the future.

March 20, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Amazing Quality

With all these new emerging hair companies, I truly believe that Hairvivi will be the next big company. They have amazing customer care service and their products are of quality.

March 3, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

I love my wig soooo

I love my wig soooo! The color is so pretty. It is even prettier outdoor. I wear this to the homecoming event. Guess whhhhat~ Here is the homecoming queen!

January 27, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

My first Hairvivi Hair unit.

My first Hairvivi Hair unit.
The shipping was fast and the packing was very cute and unique. I loved that my unit was packaged with additional gifts that made instal easy. The hair was soft the only thing I would love more for if the unit was 200% density but it’s definitely a beautiful unit overall.

February 3, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Gorgeous Wigs!

I normally don’t write reviews, but I had to make an exception for the Vivan wig from Hairvivi. It is absolutely stunning! The color is rich and vibrant, and the quality is unmatched. I’ve ordered wigs from many places, but Hairvivi is by far the best there is. What truly set them apart was their willingness to go the extra mile for me. I requested a custom hairstyle, and they delivered exactly what I envisioned.
I’ll never stop buying from Hairvivi.

March 11, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 2 out of 5 stars

Over priced , overly processed, & short lasting .

I purchased around 10+ wigs from HAIRVIVI but the last one was a deal breaker & completely unacceptable. Around half received looked as if the lace was balding straight out of the package, so I strongly recommend inspecting the wig before cutting the lace. The hair was heavily processed, with numerous blunt hairs sticking out. You’re very fortunate if you received one of good quality.

Returning the wigs is difficult, but in reality, customers shouldn’t have to go through that process—they should receive what they paid for the first time. The quality of HAIRVIVI wigs is highly inconsistent; you either get an excellent wig or a poorly made one.

February 26, 2025
Unprompted review
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Reply from Hairvivi

Hi,
This is hairvivi customer service team. Firstly, really sorry for your unhappy shopping experience and no worries, hairvivi offers a free return and exchange service as long as the lace is intact and the return is easy. Once we get the pictures of the lace and we will send you the shipping label asap. But your feedback is really important to us. And please be assured that we will help you solve the problem asap.
For the order you refered to, we sent you a request, could you let us know the order number so we can better help you check it?
Look forward to hearing from you and really sorry for all the inconvenience.
Hairvivi Team

Rated 5 out of 5 stars

Both of my wigs are awesome- I love Hair Vivi!

I purchased Elle from Hairvivi and absolutely love it! I keep getting compliments on this hair (at least 10 from different folks and I’ve only worn this wig out in public 3 times)! The hair is soft, styled really beautifully, and the cap was made so well. The size is perfect for me which is always a struggle with other companies. The piece is such high quality that you can’t even tell that it’s a wig. Everyone I told this to was in disbelief that the hair isn’t growing out of my head. I am SO happy with the 2 wigs I purchased and their lovely customer service that I have been sharing where I got the wigs from with everyone around me- a few friends and family have purchased as well! This is the first time that I’ve been truly happy with a wig company and can’t recommend them enough. Thank you!

March 6, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Great again!

Again a beautiful wig. Bought the Allie wig for the second time. It’s the most natural wig i have ever bought. Good quality and fits well. Customer service is great! Quick response and had this wig within 6 days!

March 8, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Love this undetectable Mia Lace wig

Love this undetectable Mia Lace wig, straight. It natural looking breathable Comfortable fit. Unlike any other wig . Looks like it’s grown out of your scalp. This is my second wig. Can also be dyed your desired color as long as not too light. My first wig was a 10 inch Kylie bob I dyed it brown . No shedding . I recommend this product worth every penny.

January 29, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

The Chloe is by far one of the best…

The Chloe is by far one of the best wigs that I have purchased, it is the softest, holds curls, straightens great, bounces back after a thorough wash & condition. Talk about a sexy sleek look! My hair & stylish look stole the show!

January 13, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Beautiful wig!!

Received my wig yesterday. This hair looks and feel fantastic! Compared to all of my wigs( and I have many),this is so far an absolute winner! The hair is soft, the hairline and lace is perfect. I am already going to order again ❤️ Thank you, Hairvivi!😘

February 25, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 1 out of 5 stars

The lace is awesome but the hair itself…

The lace is awesome but the hair itself is a waste of money.after a few wear the hair flakes like nobody's business it look like plastic.I am so disappointed at my doris wig absolutely waste of money and effort.

March 4, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
This is hairvivi team. Sorry for your unhappy shopping experience and no worries we can help you solve the problem. As long as the lace is intact, you can return it for free, no worries.
Please be assured that all our hairvivi wigs are made of 100% virgin human hairs and we don't have any other hairs. We will send you a video via email so you can test the hair texture yourself.
Our customer service will contact you asap via email, kindly offer us some more details about the wig via email and believe us, we think any problem can be solved successfully.
Best regards
Hairvivi Team

Rated 5 out of 5 stars

The hair is beautiful and soft and the…

The hair is beautiful and soft and the best I ever had, feels so natural... I might order another one with more thickness...

January 21, 2025
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Bomb as hell

I really love this unit. Actually one of the best wigs I’ve ever bought. I really do love it.I love this Issa wig, it truly looks so natural. I washed it right away, and to my surprise, there were natural style,so I chose to wear it just in that state. I am going to order another just not to put too much wear on it. I love my wig.

December 5, 2024
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

I am very happy with my purchase

I am very happy with my purchase, the quality is top notch, the hair, cap size, colour, this wig looks so good

February 26, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

This is hands down the best wig…

This is hands down the best wig investment I have ever purchase. As a college student who needed a beautiful wig that require little work to install. Hairvivi is the best, the customer service is so responsive with questions I had about the lace. The product came professionally wrap, with everything I needed. I wore it for my birthday, so many complements.

February 25, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Writing this as a girl with alopecia

Writing this as a girl with alopecia, and I’m extremely happy that i found this company, you can not even imagine my happiness when i put on the wig, i was with my best friend and she literally couldn’t see the lace!!! That’s just wow, incredible, never saw anything like that!!!

February 28, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

This is really nice

This is really nice. Love the natural density and the fake scalp doesn't look too bad on this wig. Hairline looks really natural. I use the hair spray..lol
Have a Blessed Week 🙌

December 4, 2024
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

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