Hairvivi Reviews 

1,180
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the wigs, noting the natural appearance, soft texture, and durability of the hair. Many people appreciate the realistic lace, pre-plucked hairlines, and bleached knots, which contribute to an effortless, ready-to-wear experience right out of the box. The customer service is frequently highlighted as responsive, helpful, and dedicated to ensuring customer satisfaction. However, some customers also noted issues with product consistency, such as wigs not retaining their advertised texture after washing or appearing thinner than expected. A few other people also felt that the lace quality was sometimes poor, not matching skin tones or tearing easily, which impacted the natural look and overall value.

What people talk about most

Product

Clients share positive opinions on product quality, often describing the hair as soft, silky, natural, and... See more

Quality

Customers consistently note positive experiences with quality, praising the hair as a "total dream" that is... See more

Customer service

People report positive experiences with customer service, highlighting its helpfulness, politeness, and... See more

Price

Customers had ambiguous experiences with price, with many reviewers expressing satisfaction with the... See more

Order

Reviewers express satisfaction with the ordering process, often highlighting the ease of placing orders and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As usual Hairvivi exceeded my expectations in Quality, Price and Services ♥️♥️♥️ This is my 4th wig from.HV and honestly, I will never look back to other brands. I strongly recommended ..I have Rochel... See more

Company replied

Rated 5 out of 5 stars

Gorgeous high quality wigs in beautiful color schemes! I'm so happy with Hairvivi's soft hair, ultra realistic lace top wigs with no visible knots. Wonderful customer service that is always happy to a... See more

Company replied

Rated 5 out of 5 stars

Hairvivi sells the most beautiful lace front glueless wigs I've ever worn. Due to alopecia, I've been wearing wigs for over 10 years and have tried dozens of companies. Finally, I discovered Hairviv... See more

Company replied

Rated 5 out of 5 stars

OMG!!! I recently purchased the Jacinda Brown Wig – 180% Density, Glueless, 16-inch in Small Cappuccino (+5BD) from Hairvivi, and I couldn’t be happier! The hair is soft, beautiful, and exactly what I... See more

Company replied


Company details

  1. Wig Shop

Written by the company

Hairvivi Specializes in Pre-Plucked and Pre-Bleached Lace Front Wigs & Full Lace Wigs that Can Be Worn Straight Out Box. Shop Lace Wigs With the Most Realistic and Natural Looking. Free Express Shipping Worldwide.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,180)

124 reviews in the last 12 months

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Rated 5 out of 5 stars

Best wig experience EVER

MA little over 2 months ago i ordered my very first wig, the: Chase Brown Ombre with you guys so that i could wear it for my birthday! I gave it a test to see how jt would feel and look on me and I just wanted to say i am absolutely BEYOND satisfied with the quality of my wig!! The lace is undetectable and unlike any other!!! It is Absolutely amazing and i will definitely be a staying client with this business 😍😍

May 10, 2025
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

The best wigs

May 9, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

wow!

first time wig buyer here. i have to say this wig was extremely beginner friendly and is simple to put on once you get the hang of it. the hair is absolutely stunning. i put some loose curls in it today and they lasted all day without any hairspray. i’ve already been picking out my next one!

May 8, 2025
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

But from this company now

When purchasing these wigs, I understand the concern they’re expensive, but they are totally worth your hard earned money. I’ve been dealing with a lot of hair loss issues recently, and decided to take the plunge on ordering a wig from here and all I can say is amazing will order again definitely worth the money. The hair is so soft like so so soft And the lace invisible you can’t even see it and there’s barely any shedding and the colour of the wig is gorgeous and I just can’t wait to order my next one.

May 6, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

I recently bought the Small Luna Dirty…

I recently bought the Small Luna Dirty Blonde Wig in 22" length with honey lace. This is the first wig that I've tried on out of the box and thought it was completely PERFECT!

I've been wearing hair due to alopecia for about 10 years and have tried many different styles and brands of wigs. I have a small head and this fits me so well. The color is so beautiful, with subtle highlights and a balayage effect from medium brown roots to dirty blonde tips. It's the closest to my natural hair color with highlights that I've ever seen in a wig. It's my new favorite piece! The hair is longer than I thought it would be, which is a wonderful bonus. I think they measure the length from the nape, rather than the crown, like some other wigmakers do. The density is usually too much on these long wigs but in this case, it's so perfect and natural. I never want to take it off!

April 29, 2025
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 1 out of 5 stars

Worse experiencie

was initially impressed with the wig, when unboxed look gorgeous but everything changed after the second wash. The hair became extremely tangled and unmanageable, and the roots faded from a natural brown to a reddish tone, exposing several gray hairs. I reached out to Hairvivi for support and take the unit to a professional salon for assessment, with the promise that any related costs would be shared However, after following their exact instructions, Hairvivi later refused to take responsibility, stating that because the wig had been altered, they could no longer guarantee its quality. This was incredibly frustrating, especially since I did everything as directed by their customer service team.when I wrote a review on their website and upload the pictures and videos it was deleted what’s made want made me
Question their reliability

March 24, 2025
Unprompted review
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Reply from Hairvivi

Hi,
This is hairvivi customer service. Firstly, really sorry for your unhappy shopping experience. Customer satisfaction is always our pursuit and we will do our best to meet customers' needs.
Hairvivi offers a free return service as long as the lace is intact within 30 days.
About this wig, no worries. Though the wig was recolored, hairvivi will still be here to help you solve the problem.
Our customer service will contact you via email asap to solve the problem asap.
And we welcome all kinds of feedback no matter positive or negative. They will pull us to bring better products and services in the future.
All in all, really sorry for any inconvenience.
Best regards
Hairvivi Team

Rated 5 out of 5 stars

High quality human hair wigs

:
I was buying many wigs mostly synthetic but a few human and I have not been satisfied with 99% of them. I open my Hair Vivi Knowles and I couldn’t believe the quality and how beautiful it is. Hair Vivi I wish I found you a long time ago. Good quality and amazing prices. If you are looking for a human hair wig I recommend trying Hair Vivi first.

April 29, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Best wig ever ! Stop searching! Only hairvivi!

I honestly cannot express how impressed I am with my new wig from Hairvivi! From the moment I unboxed it, I could tell this was a premium product. The hair is incredibly soft, full of volume, and has a natural luster that looks just like real, healthy hair.

The pre-plucked hairline and pre-bleached knots made installation so easy — I barely had to do any customization! The lace melted beautifully into my skin, and the fit was absolutely perfect right out of the box. It’s lightweight, breathable, and so comfortable that I almost forget I’m wearing a wig.

I’ve received countless compliments and people literally cannot tell it’s a wig. It’s that realistic! I’ve worn wigs from many top brands, but Hairvivi has officially become my #1 go-to from now on.

Customer service was outstanding too — they kept me updated throughout the shipping process, and the packaging was so luxurious. You can tell they really care about their customers.

If you’re on the fence about buying from Hairvivi, this is your sign. You will not regret it!

April 25, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

HairViVi is my go to for quality wigs

HairViVi is my go to for quality wigs. Super easy to install and their gluelss wigs are actually gluelss. The wigs are very natural, looking beginner, friendly, and just the best. I 100% recommend HairVivi

April 25, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

The wig was exactly like the picture I…

The wig was exactly like the picture I did a quick parting and a little styling and it looked gorgeous !!! This is my second unit from hair vivi 💕

April 23, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

The hair looks so natural

The hair looks so natural, gorgeous and it is definitely easy to maintain. It is definitely worth the price! 💯

April 24, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

In love

Hairvivi has exceeded my expectations! Not only do they look amazing, they are very comfortable as well. I have gotten so many compliments so far and a lot of people are shocked to learn its not my real hair. As someone who suffers from hair-loss, this wig has completely shifted my self-confidence and I am having fun stying it. I have the Camilla wig, its very long and very dark but the hair is soft and the hairline is really natural. Lace pretty much melts into your skin, it is advertised as glueless but I like to use hairspray to get the lace to stick! My shipping and processing took longer because of the lace color I chose so I knew what to expect. If you read their shipping policies they are very clear and explain somethings might influence the shipping time so I was fully aware from the start and recommend reading that and being aware, they are very transparent in terms of that. Will absolutely be purchasing again, cannot wait for my next one!

April 23, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Reliable and quick shipping!

Quick shipping, shipped it exactly when they said they would, the hair is great, so natural and realistic. I love the color. Very happy with my item and will definitely order again.

April 4, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Victoria 26" Medium Cappuccino

I wanted to share my review of the very first human hair wig I’ve ever bought. After some intense researching and deep diving, I chose Hairvivi and the Victoria model in a 26” length.

As this was a pretty pricey purchase, I had several questions regarding the wig. Things like sourcing of the human hair, the density etc, all of which customer service was quick to answer. The 26” was not in stock on their website, but customer service made it available for me to purchase and gifted me a bang accessory to compensate for the extra manufactoring time.

I placed my order on March 4th 2025 and the shipment was sent on March 12th. It arrived exactly one week later. I’m in the EU, so I had to pay customs VAT of 40 USD. Because this was my first purchase, I used the welcome discount code and got 40 USD off my purchase. I also ordered during Women’s Day, so I got a wig Starter Kit added to my order as well.

Be aware you can’t apply more than one discount code. That means that if you have redeemed a free gift, you won’t be able to get it with the same order.

When the wig arrived, I was absolutely enamored with the feel and the smell of the hair. The feel of human hair is so much different from the cheap, synthetic wigs I have from Amazon, there’s really no comparison. The unboxing was a treat in itself and the accessories were a nice added bonus. The wig was beautifully preplucked and the knots bleached. The length of the wig was actually much longer than 26”, more like 30 or 32 inches! I specifically wanted a very long wig, so this was a great surprise. It also passed the burn test and acted like human hair.

I have a small and pretty flat back of my head, so the wig is actually too big, but the Small would be too tight. You can fix this yourself by sewing the tracks in the wig cap closer together to make it lay more flat against the scalp. YouTube has a lot of great videos. I ended up making my own “hair pad” from a wig cap and some synthetic hair which I put inside of the wig before wearing it. You can also get a custom size if you prefer. Importantly, you always have the option to return the wig, just make sure to not cut the lace or the tags off.

I’ve had the wig for 1 month now. I don’t wear it daily only on occasion and I’ve washed, conditioned and used a flat iron and the wig still looks great, but will of course need proper care. I’d recommend Lab Muffin Beauty Science for scientific and evidence-based tips about hair care. The wig has been shedding a lot less than my synthetic wigs. It still looks really great. I've left the same review on the Hairvivi website including a few pictures. The first photo is from the day of arrival and the last picture is one month after with the bangs attached but otherwise minimal styling.

All in all I’m very satisfied and happy with my purchase and I expect the wig to last for many years. I've learned a lot from this whole experience. Hairvivi’s products and customer service are great and I’ll definitely be using them again in the future.

April 22, 2025
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Absolutely best wigs!

Absolutely best wigs!! Worth every dollar, quality is amazing , so natural and great customer service . No glue needed

April 21, 2025
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Hair is very affordable

Hair is very affordable , soft , thick and full . It definitely meets the standards . Every girl should feel amazing in this hair it makes us girls feel absolutely beautiful. QUALITY IS AMAZING WE ALL LOVE Hairvivi HAIR

March 7, 2025
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Kate wig

I absolutely love my unit. This is my second time buying from them. They reply fast and make sure you like the hair. Kate is so kind and will answer all your questions. Good quality hair and very soft. Thank you Hairvivi Hair!

March 4, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

I am normally not that type of person…

I am normally not that type of person that writes reviews, but this is one of the few times i feel i have to.
I suffer from hairloss and tried a lot of wig companies over the years.
I was influenced by many tiktok adds and did a lot of research before from here, because in the beginning all wigs look beautiful till you wash and wear them a few times.
Sure, you have to restyle every wig after you wash it, but this? Oh my lord its still beautiful after a lot of wearing.
the hairline and the coloring is insane. I was never happier with a purchase.
i ordered Vivian and wasnt sure about the color so i reached out to them to change my order. They where so nice about it and delivered with no issue.

April 18, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 1 out of 5 stars

Extremely Disappointed

Extremely Disappointed – No Hair, No Honesty

I ordered a wig from Hairvivi over three weeks ago as a gift for my girlfriend. This was my first time ordering from them, and it’s been nothing but a frustrating experience. After not hearing anything for a while, I reached out via email. They told me the wig would ship last week—but it still hasn’t, and I’ve gotten no update since.

I could understand a short delay, but going on nearly a month with no product and broken promises is unacceptable. For the price I paid, I expected way better communication and service.

At this point, I’m honestly concerned I’ve been scammed. I really hope someone from Hairvivi gets back to me soon and makes this right. I just want the wig delivered ASAP.

– Blake Lettko (order #128858)

April 13, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hello,
This is Hairvivi customer service team. Thanks so much for patiently waiting for your order. Generally, all orders can be finished and shipped out in time. But we are sorry for the delay this time because there was a backlog of orders, which led to your order not being completed in time.
First of all, we are deeply sorry for the unpleasant experience and for the late reply because of the weekend and time difference between us.
No worries, we will try our best to ship your order very soon and then will update you with the tracking number via email.
Really sorry for any inconvenience.
Best regards
Hairvivi Team

Rated 3 out of 5 stars

Updated after wearing

********Update on wearing. After about 2 weeks of wear there was excessive shedding on the crown where the hairs are breaking off right above the bleached knots. So much that I had to email them and tell them I wanted to return it. The "don't cut the lace warranty is garbage in my opinion. Because how are you supposed to wear a wig without cutting the lace to know if you like it or not?? They insisted on bribing me with a partial refund of $60. Or sending it to them to repair after they decided if the malfunction was their fault or not. They would pay for freight and repair. If I was at fault then I eat the cost. I have yet to make a first payment and have only just now had the wig for a month but started the email process April 29th. The delays in responses has taken much longer to find a resolution. Fortunately if I'm not satisfied with the outcome, which seeing all the other reviews and how they were unable to get refunded, my cc company will dispute it for me and I will hopefully not be at a loss. Personally I don't know that I'd want to purchase from them again after this experience. If they don't make it right.
To add they did offer me $20 to leave my positive review on here. And my initial review of the wig Is my honest opinion. I just think that the overall quality of the wig itself did not hold up it's end of the deal. I am not able to style the wig at the crown because the hairs break off so easily. As far as the wefted part and the cap, hair color, texture. I absolutely love this wig. It's stunningly beautiful and while using heat tools I try to avoid the crown as much as possible and only do low heat loose curls. I've washed it a few times and I love the natural body wave it holds. It gives a great natural look that's effortless. Which is what I love the most. I don't like to have a done up look all the time. I would wear it natural mostly. I did mention in my emails that I have glued it down a few times. That did not affect the portion of hairloss that I have experienced. Although in their email back they told me that it could have. I didn't get glue on the the crown. The glue goes on the top of my forehead and the extra lace that sits on my forehead. I still have bio hair. And if the hair loss from the wig was from the glue, that would require me putting glue on my own hair and scalp. That would mean the glue would be sticking to the knots on that portion. Which it has not. As I've mentioned before. The hairs break off above the bleached knots. (Personally I believe it's extremely over processed) I hope they have the integrity to honestly help me. But I don't have much hope based on others 1 star reviews on here which is why I switched my 5 star rating to 3. 3 instead of 1 because I have the wig and it was exactly what I wanted but there was a defect. Based on how the outcome is, i will update again. *********

I have never owned a human hair wig before. Sophia 18" would be my first one ever. I've always worn heat synthetic. I suffer from hair loss that has forced me to wear wigs in the last 9 months. After almost 5 months of just reading reviews and watching videos of every wig hair vivi has to offer, I finally decided to give them a try. My main concern was if the rooting color would be too dark. Which it absolutely is not at all! It's perfect! One of my favorite parts is how i can run my hands through the hair like i would if it were my real hair. That makes me so happy! The cap is comfortable. The lace melts perfect to my skin tone. The baby hairs, the return hairs. I love all of it. Making the wig look more natural in my opinion. I did struggle a little bit cutting the ear tabs just right but I managed to get them perfect. The color is perfect. The knots are impeccable 👌. I don't know how someone could leave a negative review for this wig. I would buy another one in heartbeat.

April 10, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

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