HairWeavon.com Reviews 

720
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful guidance provided by the team and the beautiful, high-quality items available. Consumers frequently mention that purchases arrive very quickly and securely packaged, making international online shopping completely smooth and satisfying. However, some people mentioned experiencing occasional shipping delays or difficulties with international tracking updates. A few reviewers also noted minor problems with website navigation during checkout, alongside occasional disappointments regarding specific product characteristics after washing.

What people talk about most

Product

Users describe positive interactions with product, consistently highlighting the beautiful appearance and... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that purchases arrive in a timely manner... See more

Service

Clients share positive opinions on service, describing it as a great, terrific, and reliable experience... See more

Order

People report positive experiences with order, highlighting how easy it is to place purchases online.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are beautifully... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Even though I live in Canada, my purchase arrived in a timely manner. The wig was absolutely beautiful everything I would hoped for it just didn’t fit right as my head is too small. The return process... See more

Company replied

Rated 5 out of 5 stars

I have used HairWeavon a few times, I live in Portugal and postage can sometimes be an issue. With my latest purchase the delivery was super quick The wig I purchased was Ignite petite by Jon Renau... See more

Company replied

Rated 5 out of 5 stars

You really know a company when you have a concern or problem with your order. I had a problem and they quickly lined up a phone consultation and also followed up via email. I was very satisfied with... See more

Company replied

Rated 5 out of 5 stars

I adore this company. I've ordered products from them several times, and they've always been of the highest quality and the delivery is very fast. The wigs and their care products, made by Jon Reanu,... See more

Company replied


Company details

  1. Wig Shop
  2. Hair Replacement Service

Information provided by various external sources

Specialists in Wigs, Hair Replacement Systems & Topper Hair Pieces for Men & Women. Balding, chemo, alopecia, thinning. Shop Online or Visit our Wig Shop


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

720 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(720)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

👍 very professional ❤️

👍 very professional ❤️ I’m very happy with your service. Thank you!😊

March 6, 2025
HairWeavon.com logo

Reply from HairWeavon.com

Thank you for taking the time to share your experience!
We are delighted to know that you are happy with our service!

Rated 1 out of 5 stars

Better check return cost $$$

First try with a ‘topper’ and i chose HairWeavon for its beautiful product.
Received the topper but coloring wasn’t quite right. Im excited to give it one more try and go more expensive.
At the postal store to return, i find that shipping from USA to the green isle is more than ALL cost combined! WHAT!?! I email and ask HairWeavon if they’ll send a pre paid label and DEDUCT that amount from my returns money. I am not asking for a freebie, it’s simply less expensive for HairWeavon to ship to the USA than the reverse. The answer i received from HairWeavon….
NO! Refer to our policy!
Thanks guys! Lesson learned, the hard way! Do business in my USA or you’re screwed.
I’m bummed bc HairWeavon has such gorgous products. :-(

March 2, 2025
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Reply from HairWeavon.com

Hi Ms Hamilton,

We appreciate you taking the time to share your experience. Our goal is to always to provide the best possible service, and we understand that international return shipping costs can be frustrating.

To clarify, our returns policy states that customers are responsible for arranging their own return shipments, including selecting a courier service.
While we don't provide prepaid return labels, we make this information available on our website to ensure transparency.

If you're ever unsure about the colour match, we'd love to help. We offer a free virtual consultation with our hairstylist to assist in finding the perfect shade before purchasing.

Please don't hesitate to reach out if you have any further questions or concerns.
We are always happy to help!

Kind regards,
Diana

Rated 4 out of 5 stars

Scarlet Jon Renau

I love tha wig but took long time to get

February 25, 2025
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Reply from HairWeavon.com

Thank you for your taking the time to leave a review!
We always try to send out orders as soon as possible.
However, our stock can vary drastically, but we always try to ensure that the customers get their orders by their promised delivery.

Rated 5 out of 5 stars

Beautiful high quality wig, quick arrival

Beautiful high quality wig (Beguile petite, Rachel Welch), nice soft hair, arrived quickly, well packed. I was a bit afraid of buying a wig online. However, I will surely buy wigs again at Hairweavon. Note: the trenches of this specific wig are rather thick. If you need to make a wig smaller, it is quite a job. Just good to know. On the other hand, the trenches will remain for a long time!

January 31, 2025
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Reply from HairWeavon.com

Thank you for your review!
We are happy to know that you are satisfied with our service!

Rated 5 out of 5 stars

Great customer service!

January 27, 2025
HairWeavon.com logo

Reply from HairWeavon.com

Thank you for taking the time to share your experience!
We are delighted to know that you are happy with our service!

Rated 4 out of 5 stars

Great Service, easy returns process

Great Service, beautiful wigs even from US brands which are not easy to get in the EU without additinal taxes etc. Quick shipping. Returns are also very easy and quickly refunded.
Unfortunately, international shipping is not free of charge in case one uses a voucher... the system will not allow that option in combination with a voucher and will switch automatically to express shipping although the company offers free shipping within the EU.

January 21, 2025
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Reply from HairWeavon.com

Hi Katrin,

Thank you for taking the time to leave a review!
We are happy to know that you are satisfied with our service!

In order to keep our prices as low as possible, our website only allows for one coupon or discount to be utilised per order. Therefore, when you added the wig at the sale price/ promotional code, the option for free shipping would not be available to you at checkout.
I do hope that this clarifies.

If you have any other questions or concerns, please feel free to reach out.
We are always happy to help!

Rated 5 out of 5 stars

Top service

Top service, very respectfull!

February 10, 2025
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Reply from HairWeavon.com

Thank you for taking the time to share your experience!
We are delighted to know that you are happy with our service!

Rated 4 out of 5 stars

I ordered for the first time and …

I ordered for the first time and also first Noriko wig zeal, that was not at all how I expected to be after seeing different reviews on YouTube. So I sadly had to return it and so far no message that it arrived ( from Belgium). For the rest it came earlier than expected and the service was good. Next time I'll stick to my Ellen Wille.

February 6, 2025
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Reply from HairWeavon.com

Hello Carine,

Thank you for your review!
We have received your return and will process it shortly.

Rated 5 out of 5 stars

Excellent service

Very helpful customer service on the phone and timely delivery of my order.

January 9, 2025
HairWeavon.com logo

Reply from HairWeavon.com

Hi Martina,

Thank you for taking the time and leaving a review. We appreciate it!

Rated 5 out of 5 stars

Swift delivery

Swift delivery. Good product. Thank you.

January 3, 2025
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Reply from HairWeavon.com

Hello Caroline,

Thank you for taking the time to share your experience! We are delighted to know that you are happy with our service.

Rated 2 out of 5 stars

I order from this site more than 2…

I order from this site more than 2 years and everything was perfect before December 2024 when I order paid for fast delivery I suppose to recieve my order before 19 of December I recieved in 2025 nobody contact me to explain what's the problem only apologise I expect this wig because of medical problems. I'm finish with this site

November 27, 2024
Unprompted review
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Reply from HairWeavon.com

Hello,

Thank you for you feedback and for taking the time to leave a review.
We are very sorry that your order did not arrive in time and that our service fell short of your expectations on this occasion.

We truly value your loyalty as a long-standing customer, and we did everything in our power to ensure the timely delivery of your order.
Unfortunately, despite our best efforts, we were unable to meet your needs this time, and we understand your frustration.
Please note that during busy holiday periods, there can sometimes be delays beyond our control, and we regret any inconvenience this may have caused.

Please rest assured that we take feedback like this very seriously, as it helps us improve our processes to ensure a better experience for all our customers.

If there's anything further we can do to assist, feel free to reach out to us.

Wishing you a wonderful day ahead.

Rated 2 out of 5 stars

Eventually I'll review again

There was a issue trying since black Friday to process I emailed them telling them they sent a payment link but never honoured the discount. Fine it was passed but the website still had it up and also I was doing since black Friday and getting issues processing so hardly my fault when it was on there end. I've only ever had one issue with them this is the 2nd now and money is the one thing I don't mess with.

December 15, 2024
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Reply from HairWeavon.com

Hello Gerard,

Thank you for your feedback. We are sorry to hear about the inconvenience you experienced and we do appreciate your patience.
We understand that sometimes issues with placing an order may arise due to factors such as banking or payment systems, which are unfortunately outside of our control.
However, we always strive to assist our customers to the best of our ability and will do everything we can to help resolve any issues where possible.
If you have any other concerns, feel free to contact us.

Rated 5 out of 5 stars

Excellent service and goods just as…

Excellent service and goods just as described won’t be disappointed

December 13, 2024
HairWeavon.com logo

Reply from HairWeavon.com

Hello Katrina,

Thank you so much for your review!
We truly appreciate the time you took to share your experience, and we are delighted to know that you are happy with our service.

Kind regards,
Diana

Rated 1 out of 5 stars

Never again!!

I ordered a Topper from them and paid €19 for express delivery.
The Topper was not the one that matched the photos, so I decided to return it.
So I pay the return costs, which is normal.
On the other hand, they take 25 euros from me in restocking costs, still okay but they also deducted 19€ from me in delivery costs even though I have already paid them!!
Finally I lost 44 euros instead of the 25 euros expected.
This is called dishonesty!!
Fortunately there are other sites because I will never order from them again!
Honestly, it's the first time I've had such an experience and I hope it will be the last...
I do not recommend this site at all.

November 24, 2024
HairWeavon.com logo

Reply from HairWeavon.com

Thank you for your feedback. Your satisfaction is our priority, and we strive to maintain transparency with our customers regarding our return policy.

To uphold hygiene standards and ensure the integrity of our products, we strictly adhere to these policies.

If there is anything else we can assist you with or clarify, please do not hesitate to contact us.

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