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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the quality and durability of the products, often describing them as comfortable, strong, and well-built. Many find the shoes perfect for professional use, highlighting their reliability and excellent fit, with some appreciating the availability of in-between sizes. The purchasing process is generally seen as easy, and several people recommend the company for its honest and hard-wearing products. However, some customers also noted issues with delivery times, with items taking weeks to arrive, and a lack of clear tracking information. There are also concerns regarding the initial comfort of some boots, requiring a long break-in period, and occasional problems with product longevity, such as soles disintegrating or laces breaking.

What people talk about most

Product

Customers generally express high satisfaction with the product, often describing the boots as incredibly... See more

Quality

People report positive experiences with quality, often describing products as comfortable, strong, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers praising swift and super quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Purchasing shoes was easy though there is lots of choice so selecting them was quite tricky. Delivery into the UK was delayed, and being asked to provide a review before they had arrived in the UK w... See more

Rated 3 out of 5 stars

If you ever wanted the baby Frankenstein feel get these front zip Haix boots = heavy and uncomfortable on par with the Danner firefighting boots = these boots can be great if you don't mind sacrificin... See more

Rated 3 out of 5 stars

The boots are great however waiting for over a month for delivery and then getting two pairs arrive within 12 hours makes me wonder if its worth while. Now to try and get the second pair collected an... See more

Rated 3 out of 5 stars

Hi Thankyou for asking my opinion on Haix boots. Less than 12 months ago i purchased a pair of boots, the most i have ever paid for boots. It was on recommendation from a friend and also from... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Clothing Store
  4. Men's Clothing Store

Information provided by various external sources

HAIX is the leading manufacturer of functional shoes for fire departments, police and use troops. Heroes Wear HAIX


Contact info

3.5

Average

TrustScore 3.5 out of 5

66 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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Rated 3 out of 5 stars

Very good safety boots

Very good safety boots, get what you pay for.

After ordering, make sure you click on the exclusive voucher because it you don't you lose it.

Can't go back and they simply won't help you.

February 18, 2021
Unprompted review
Rated 5 out of 5 stars

Haix Boots excellent after sales

Haix Boots. I previously completed a review regarding my work boots purchased from Haix online site. My boots lasted for about 22 months before one boot split just about the waterproof seam. I didn’t realise at the time that the boots had a 2 year guarantee and only discovered this when going through my archived emails. I contact Haix in Germany I got an extremely prompt response and a free post email label. The boots were returned and Haix have replaced them without issue. Disappointed that the boot split in the first place as the other was pristine but you can’t get better after sales service than that. I will be purchasing from the company again

November 21, 2020
Unprompted review
Rated 2 out of 5 stars

Lovely Boots but Split after 18 months

I do like good work boots as I spend so much time in them. I had previously purchased well known branded UK manufactures that specialise in walking boots. On 24/12/2018 I decided to treat myself to a pair of Haix Ranger BGS waterproof boots at £198.00. They arrived and yes I was really happy, the quality of build and material was impressive. They oozed quality. For about 12 months all was well, the sole performed well and showed limited wear retaining its non slip properties. Then an eyelet snapped, not a major issue I thought I will get it repaired when I need to get them re soled as this service is available. After 18 months however the leather immediately above the waterproof band on the upper has split thus making them no longer waterproof. Not what I would have expected after 18 months. I could have just been unlucky but I will need some new boots soon again

November 1, 2020
Unprompted review
Show reviews in all languages. (66 reviews)

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