Hakaiculture Reviews 

3,122
•
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

I placed my order in Sept., it is now Nov. T-shirt on sale. I still have not received my order. Now today they charged my card again for $30 for no reason, unauthorized. I have now been charged over... See more

Rated 5 out of 5 stars

I ordered 3 shorts because of the deal get 2 and get 1 free for the price of $90 and $5 for insured delivery. Totaling for $95 and I’ll tell you even that is a steal they are mad comfy better than N... See more

Rated 5 out of 5 stars

Well yes I bought they Hakai “berserk” shorts and yes I loved them because THE BLACKSWORDSMAN free my homie though and I hate you Griffith. When I bought the shorts they were realll short more like wo... See more

Company replied

Rated 5 out of 5 stars

They always have cool promos going on where you can get anywhere from 10% or more off on your order. Or if you buy multiple items you sometimes get a few free! I had picked up a mystery box & got anot... See more

Company replied

Company details

  1. Clothing Store

Written by the company

Pushing the boundaries of style by blending Japanese culture with streetwear to create clothing with a twist.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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No recent history of asking for reviews

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4.2

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(3,122)

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Rated 5 out of 5 stars

Great quality!

I ordered some shorts for my boyfriends bday and he’s obssesed with them. Highly recommend. However buy them with AT LEAST a month anticipation becauae they take so long to ship.

October 6, 2022
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Reply from Hakaiculture

Appreciate the support Gabriela

Rated 1 out of 5 stars

Waiting for Order ~ Month 4

Bought a bunch of stuff in October, still waiting to this day (January 10th) for my orders to come in. Been waiting so long that i’m even thinking that i got scammed. I will never buy anything from here again.

January 10, 2023
Rated 4 out of 5 stars

Amazing Customer Support

The support team responded a lot faster than I expected and they were really helpful when I had issues with one of my orders.

December 19, 2022
Unprompted review
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Reply from Hakaiculture

Glad to hear that Angela

Rated 1 out of 5 stars

Horrible Shipping Times

Ordered the Cursed Mark Puffer and was really excited. Ordered it on November 26 of 2022 and have yet to have my orders shipped and it has been around 1.5 months. Contacted them multiple times only to receive apologies and nothing else.

November 26, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. There was a problem with my order and they fixed the issue immediately. Extremely happy with the products and customer service. Thank you

January 2, 2023
Unprompted review
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Reply from Hakaiculture

Customers come first Luis, We're here to help whenever!

Rated 1 out of 5 stars

Terrible

Terrible! Still hasn’t got here for over a month and didn’t give me a tracking number until after 3 weeks

December 24, 2022
Unprompted review
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Reply from Hakaiculture

Orders take 1-2 weeks to be processed and shipping takes 1-2 weeks. Puffer jackets take 2-3 weeks to be processed and 2-3 weeks to be shipped. We apologize for the wait.

Rated 5 out of 5 stars

The team at Hakai Culture was super helpful

The team at Hakai Culture was super communicative, the product arrived a bit late, but I was in the loop and it came exactly as expected. Could not be more happy with my Akatsuki bucket hat.

November 22, 2022
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Reply from Hakaiculture

We appreciate your support Deep

Rated 1 out of 5 stars

I’m still waiting for my order I placed…

I’m still waiting for my order I placed two months ago and I try and contact customer service they keep saying the same thing I just really want to receive my order thanks

December 18, 2022
Unprompted review
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Reply from Hakaiculture

We get 1k+ emails a day, so we sometimes forget to get back to you in the midst of all the emails, so please don't hesitate to remind us

Rated 1 out of 5 stars

Poor customer service

There was a lack of communication on their end in regards to my order, late responses with little to no information about what is really the issue, not to mention sending emails about everything but updates about my order and coincidentally the website was was down during this whole ordeal, but my order is just now being shipped. I ordered this as a surprise for my fiancé a month ago and now it’s ruined. You guys need to do better with customer service to create and keep building loyal clientele.

November 18, 2022
Unprompted review
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Reply from Hakaiculture

Hey Laruyn, we apologize for this unsatisfactory experience, we will work on customer service with our orders and make sure orders are processed on time and shipped. We will make sure something like this won't happen again in the mere future.

Rated 2 out of 5 stars

Mid quality overall

Mid quality overall, the hakai brand is really mid and has some of the worst quality clothing in the market, the clothing isn’t true to size and for people who are impatient gotta go through hell waiting upwards of 3 months. They don’t have good clothing just good marketing, none of the clothing looks like the pictures I advise people who want to purchase to look for business anywhere else other than hakai, their clothing is overpriced and trash quality for 40 dollars and they try to mask this by throwing discount left and right and they even made a discount specifically on the day the queen died for the purpose of mocking her death.

August 12, 2022
Unprompted review
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Reply from Hakaiculture

Please let us know how we can improve so the price meets the quality. We also apologize for the comment made on the queen, we apologize for the wait on the wait time for orders.

Rated 1 out of 5 stars

Never received my order, no refund, poor customer service

Never received my product after waiting over two months for an order over $250. After contacting customer service, received 2-3 word replies, and very ornery at that. Never got a full refund, or anything I ordered. They look like great shorts and apparel. But can't even comment on something I paid for and never received. Just can say, good luck getting your product, and best pray you don't have to interact with customer service.

December 1, 2022
Unprompted review
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Reply from Hakaiculture

Processing takes 1-2 weeks, and shipping another 1-2 weeks--anything longer is mainly due to us being backed with a lot of orders. We get 1k+ emails a day, so we sometimes forget to get back to you in the midst of all the emails, so please don't hesitate to remind us

Rated 1 out of 5 stars

Awful

dog sh!t. ordered slides for about $40 they look cheap and nothing like the picture. also took about 3 months for my order to come in.

November 1, 2022
Unprompted review
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Reply from Hakaiculture

Let us know how we can improve so the price meets the quality.

Rated 2 out of 5 stars

Shipping time is horrendous

Shipping time is horrendous. I ordered on nov 18 and still haven't even received a follow up email about my order

December 9, 2022
Unprompted review
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Reply from Hakaiculture

We get 1k+ emails a day, so we sometimes forget to get back to you in the midst of all the emails, so please don't hesitate to remind us

Rated 5 out of 5 stars

Ordered a blue puffer jacket and got it…

Ordered a blue puffer jacket and got it fast and email team responded to me every time was always quick and responsive!

November 18, 2022
Unprompted review
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Reply from Hakaiculture

Thank you for the support, we appreciate you for ordering from hakaiculture.

Rated 1 out of 5 stars

Ridiculous shipping

Ordered a jacket over 2 months ago. Got sent a link to a tracking site that says it was in transit. Proceeded to be in transit for 3 weeks so I emailed them asking why it was taking so long. Was then told that it hasn’t left the warehouse and they’re still waiting on stocks. I was given a refund for my order. Still disappointed as I waited over 2 months for a jacket I was anticipating, and it wasn’t even shipped.

October 5, 2022
Unprompted review
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Reply from Hakaiculture

Processing takes 1-2 weeks, and shipping another 1-2 weeks--anything longer is mainly due to us being backed with a lot of orders. We get 1k+ emails a day, so we sometimes forget to get back to you in the midst of all the emails, so please don't hesitate to remind us

Rated 1 out of 5 stars

I ordered my man a jacket 3 weeks ago n…

I ordered my man a jacket 3 weeks ago n still haven’t got it . Steady getting excuses . But still no jacket . Till then this place a scam in my heart!

December 3, 2022
Unprompted review
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Reply from Hakaiculture

Puffers take 2-3 weeks to be processed and 2-3 weeks to be shipped. Approximately 6-8 weeks to receive your jacket. We apologize for the wait.

Rated 1 out of 5 stars

DON'T ORDER

Like EVERYONE else here....I don't have and can't get a tracking number or a reply to my emails regarding a coat I ordered on Nov 8, 2022. NOW you can't even find their website!

November 8, 2022
Unprompted review
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Reply from Hakaiculture

We get 1k+ emails a day, so we sometimes forget to get back to you in the midst of all the emails, so please don't hesitate to remind us

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