Halal Travel Guide Reviews 239

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly demeanor, often describing them as going above and beyond to ensure an enjoyable and memorable trip. People frequently highlight the excellent organization of holidays, with well-planned itineraries, seamless logistics, and comfortable accommodations. The service provided is often described as outstanding, with many appreciating the stress-free experience and the opportunity to explore diverse locations with ease. However, some people were dissatisfied with safety concerns during a hike, including situations where customers felt inadequately supervised. There were also instances where specific dietary requirements were not communicated to hosts, and some medical forms were not received by travelers. A few customers also mentioned concerns about discrepancies regarding the company's team accompanying them on a trip.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising the team's professionalism, knowledge, and... See more

Holidays

Users describe positive interactions with holidays, highlighting that many found their trips to Bosnia,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent arrangements and the... See more

Location

Customers consistently note positive experiences with location, highlighting the beauty and charm of the... See more

User experience

Customers had positive experiences with user experience. Many reviewers described their experiences as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We sadly have to cancel our trip due to Middle East situation. Our flight was cancelled due that we ends up cancelled our trip. Inshallah we will be traveling with you guys. My previous Uzbekistan tri... See more

Rated 5 out of 5 stars

This is our second trip through HTG. Our recent trip was to Bosnia. The trip was organised very well. We were informed our daily schedule prior to the trip and we were sent reminders everyday. Our tou... See more

Company replied

Rated 5 out of 5 stars

The organisation of the group was excellent, staff were very friendly and knowledgeable. Special thanks to Hamzah and Turki for making us so welcomed and guiding us throughout the tour. Also th... See more

Rated 5 out of 5 stars

The Bosnia expedition tour was my first organized tour and it was an outstanding experience. Met some very wonderful people (organizers, other visitors and the Bosnian people) and had many memorabl... See more

Company replied


Company details

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  2. Travel Agency

About Halal Travel Guide

Written by the company

Our passion is creating exceptional tours designed with Muslim travellers in mind. Whether you're a solo female traveller or a well-travelled person looking for someone to organise your next trip, you're in the right place. Explore our range of group tours designed to connect you with stories from our Islamic heritage, energise in breathtaking natural scenery, enjoy delicious halal food and make lifelong memories with new friends. GIF Description Our commitment to service is at the heart of everything we do. We work closely with local guides and travel experts to create unique and meaningful experiences that go beyond just sightseeing. Our tours offer opportunities to engage with the local community and learn about their customs and traditions. By fostering connections and breaking down barriers, we aim to make travel more accessible, enjoyable, and fulfilling for all. So whether you're looking to discover new destinations, meet new people, or deepen your understanding of Islamic heritage, Halal Travel Guide is here to help you make the most of your journey.

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4.8

Excellent

TrustScore 5 out of 5

239 reviews

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Rated 5 out of 5 stars

Just did a tour of Uzbekistan with…

Just did a tour of Uzbekistan with Halal Travel Guide with my husband and sisters.
Throughly enjoyed it from start to finish.
Hotels and travel arrangements were nicely organized. The selection of historic places to visit gave us a great cross section of the beauty and history of the region. Would strongly recommend traveling with HTG

October 27, 2023
Unprompted review
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Reply from Halal Travel Guide

Thank you so much for your wonderful feedback! 😊 We’re so happy to hear that you and your family enjoyed the Uzbekistan tour from start to finish. It’s fantastic that the historic sites and travel arrangements lived up to your expectations!

We really appreciate you recommending HTG, and we're thrilled that you had such a great experience. We always aim to offer a mix of culture, history, and comfort, so it’s great to know that it resonated with you.

We hope to welcome you and your loved ones on another adventure soon! 🌍✨

Rated 4 out of 5 stars

Classic Bosnia (October ladies only)

Well established itinerary and partners on the ground made this a well rounded and informative trip!
With little time to plan for trips in my busy schedule choosing a a planned tour was a preferred option for me!

Felt immediately comfortable ‘travelling solo’ with a brand new group of women and the tour guide /driver who waited patiently for us to arrive!

The care and attentive touches to the tour were a particular highlight - can’t put a price on it!

The tour and exhibition event in Sarajevo was really informative. The guide was
informed, passionate and candid in her presentation of the history.

I would recommend the timing of the year as well - as it wasn’t too busy in the traditionally busier areas so we were able to make the most of those locations. I loved the little bit of rain as much as the mild warmth of the sun!

Areas to consider:
- quality of time in locations
- travel timings: implications for solo/ women travellers and value for money
- accommodation : closer to itinerary events to reduce travel time/ value for money where possible (incorporate travelling by the train options where/when available)
- providing a platform ( eg WhatsApp group) for solo travellers prior to booking flights to make connections and arrangements pre/post trip where possibles provides a little more flexibility to travel plans

Flights to Sarajevo and starting the trip from there or if via Croatia - an overnight stay would have been a great addition.

Very pleased with HTGs responses to any feedback that was given.

Look forward to travelling with you on future trips!

October 21, 2023
Unprompted review
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Reply from Halal Travel Guide

Thank you so much for your thoughtful feedback! 😊 We're so happy to hear that you felt comfortable traveling solo and enjoyed the trip, especially the attention to detail and the informative experience in Sarajevo. It’s great to know that the timing of the trip worked well for you, allowing you to enjoy the quieter atmosphere and beautiful weather!

We truly appreciate your suggestions regarding travel timings, accommodations, and connecting solo travelers in advance. These are all excellent points, and we’ll definitely take them into consideration for future trips to make the experience even more seamless and enjoyable for everyone.

It’s wonderful to hear that you were pleased with how HTG responded to your feedback as well. We’re committed to continuously improving and providing the best travel experiences possible!

Thank you again for your kind words, and we’re excited to welcome you on future journeys. InshaAllah, we’ll explore many more beautiful destinations together! 🌍💫

Rated 5 out of 5 stars

Bosnia tour

I really enjoyed the Bosnia tour. From start to end and everything in between, Alhamdulillah. Met some amazing people, had amazing experiences and amazing journey. I hope to explore more countries with Halal Travel inshaAllah. Jazak'Allahu khair

October 21, 2023
Unprompted review
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Reply from Halal Travel Guide

Alhamdulillah, we're so happy to hear you enjoyed the Bosnia tour! 😊 It sounds like it was a truly special experience, and we're thrilled that you met amazing people and had unforgettable moments along the way. Bosnia is such a gem, and it’s wonderful to know that the journey was everything you hoped for.

InshaAllah, we can explore more beautiful destinations together in the future! Thank you for your kind words, and Jazak'Allahu khair for choosing HTG for your travels. We can’t wait to welcome you on your next adventure! 🌍💫

Rated 5 out of 5 stars

Jordan an epic adventure

This trip was an epic adventure and would encourage anyone to experience this trip to Jordan at least once in their life. Jordan is a country packed with history and with people that are hospitable kind and welcoming.HGT provided a well thought out and extremely well tailored experience that helped me learn about the most amazing Islamic history combined with an adrenaline packed few days in the breathtaking desert of Wadi Rum. HTG have thought of every detail providing an exceptional tour guide Hasan who not only had a breadth of knowledge to share but was also a caring and kind host that looked after us and made the experience the most enjoyable. The host from Rum Planet Camp Ahmed was most welcoming and took care of our every need. I felt so happy to hear experiences from the beautiful people of Jordan, one night HTG also organised a star gazing experience in the desert which was absolutely incredible.I just want to thank Soumaya and HTG for once again organising such a special trip and working with locals to provide an authentic and inclusive experience that will be remembered always.Extremely happy and would recommend this once in a lifetime experience of visiting Jordan with HTG. Many thanks, I will definitely be recommending this tour to my family and friends!

October 21, 2023
Unprompted review
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Reply from Halal Travel Guide

Wow, thank you so much for such a heartfelt and detailed review! 🌟 We’re thrilled to hear that you had an epic adventure in Jordan! It truly is a country filled with history, warmth, and hospitality, and we’re so happy that HTG could provide you with such a special and immersive experience.

It’s wonderful to hear that Hasan, our guide, was able to make your journey even more memorable with his knowledge and kindness. We’re also glad that you enjoyed the star gazing in Wadi Rum – what a magical experience that must have been! 🌠✨

We’re so happy you appreciated the attention to detail and the work we do with local communities, like the lovely team at Rum Planet Camp. Their hospitality is always so touching, and we’re glad they took great care of you.

Thank you for recommending this once-in-a-lifetime experience to your family and friends – we’re truly grateful for your trust and your kind words! We hope to see you on another adventure with us soon. 😊

Safe travels and warm regards! 🌍💖

Rated 3 out of 5 stars

Beautiful Country - A Few Suggestions For Future Tours

- The group of people I travelled with were all really lovely, the pre-travel advice was helpful, and the hotels were comfortable.

- HTG went over and above to help me arrange flights, transfers, and hotels for 'add on days' in Khiva after the tour ended; I really appreciated this and had a great time.

- Note that the itinery is flexible as mentioned by HTG. A few items that couldn't be included during our particular tour due to to travel times were Nurata, the 3-course meal at the pottery studio, and lunch with a view in the Kitab Mountains. The 'experiences' were great, but also slightly different than I expected e.g., the Plov making masterclass was cutting a carrot and watching someone make it in a dark out-house (the end result however, was delicious), and the calligraphy class leader was absolutely lovely, but I would say it was less a 'masterclass' and more just watching him write your name in Arabic.

- The part that personally disappointed me was the Yurt camp. The bonfire was a great touch, but the rooms weren't particularly clean, we weren't given blankets (it was rather cold), and we witnessed animal abuse taking place, which was heart-breaking. The only activity on offer was the boat trip, and it wasn't as relaxing as expected given we spent almost 8 hours driving there, and then left again the next day in the early afternoon, ready for another 8 hours of driving. My suggestion would be to cut this from the itinerary. I think that staying an extra day in Bukhara and taking a train to Samarkand would be better, and this would also allow for more free time to be incorporated into the tour as whole.

- There was a lot more driving time than expected. This is fine as it does have to happen, but I suggest there should at least be 15min breaks for every 3-4 hours of driving.

- I think that once Imam Bukhari’s tomb has been renovated, it would definitely be worth the visit. For now, it is a construction site (as mentioned by HTG). We personally spent two hours sitting on the coach in the car park outside. I would suggest making this entire day 'free time' and then having the group come back together to take the train to Tashkent.

- The Trip Manager checked in frequently, but not everyone had access to internet to reply, and there wasn't much that could be immediately amended from afar. On immediate amendments however, the Tour Leader, Humayun, was always very helpful and provided real-time advice and adjustments.

- As a country, Uzbekistan is stunning, and the people are all so friendly; definitely worth the visit!

- Overall, this tour is unique and has immense potential with a few adjustments.

- As a company, HTG are very personable and they did a lot for me in a short amount of time so that I could join this tour, for which I'm genuinely really appreciative.

October 6, 2023
Unprompted review
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Reply from Halal Travel Guide

Thank you so much for your thoughtful and detailed feedback! We really appreciate your kind words about the HTG team and your experience, as well as your valuable suggestions for improvement. 😊

It’s fantastic to hear that you enjoyed the group, the pre-travel advice, and the comfortable accommodations. We’re also happy that we could assist you in arranging your extra days in Khiva, and it’s great to know that you had a lovely time there! 🕌

Regarding the itinerary, we understand that flexibility can sometimes lead to changes in the planned experiences. We’re sorry that a few things didn’t meet your expectations, like the Plov-making class and calligraphy session. We’ll definitely take your feedback on board to ensure future experiences are as immersive as possible, while keeping the balance between learning and fun!

We hear you on the Yurt camp, and we're genuinely sorry that the experience wasn’t up to expectations. Animal welfare is a big concern for us, and we’ll definitely look into how we can make this part of the trip better in the future. We’re also grateful for your suggestion to potentially replace this with more time in Bukhara, which could definitely allow for a more relaxed pace. 🌍

We agree that a bit more frequent breaks during long drives would make the journey more comfortable, and we'll take that into account for future trips to ensure everyone stays refreshed. 🚗💨

It’s unfortunate that Imam Bukhari’s tomb wasn’t available for a visit during your trip, but we’ll definitely review that part of the itinerary and consider your suggestion to include more free time instead. 😊

We’re also so glad to hear that Humayun was able to help with immediate adjustments and provide the guidance you needed along the way. It’s always wonderful to know that our team is able to make a difference for our guests! 🙌

Finally, we are thrilled you enjoyed Uzbekistan itself, with its stunning beauty and friendly people. Your feedback is incredibly helpful to us, and we’ll use it to refine the tour and make future experiences even better.

Thank you again for choosing HTG, and we hope you’ll join us on another adventure soon. If you have any further thoughts or suggestions, please feel free to reach out anytime! 🌸

Rated 3 out of 5 stars

The tour had potential (Uzbekistan is great) but not executed well

This is the first time I travelled with HTG, having previously used another well-established, international group travel company. Overall, I think the intent behind the tour and themes had a lot of promise and were the reasons I was attracted to HTG but unfortunately I didn’t feel the itinerary was executed well.

Hotels - the Tashkent and Bukhara hotels were good but I was disappointed with the other accommodation - particularly Khiva and the Yurt camp. Khiva was extremely basic, although thankfully clean and in a good location. Given the price for the tour in comparison to other companies, I expected a better standard of hotels. The yurt camp (Oxus Adventures) was awful, the bedding looked unclean, we didn’t get given blankets and basically froze the whole night. Bathroom was outside and the camp’s guard dog kept barking whenever we opened our door so we didn’t feel comfortable leaving our room. Lock of door was also broken. My main concern with this place was the mistreatment of the animals. I, on more than one occasion, saw the owners of the camp beat /bully their very docile dog. It was heart-breaking. Also on the day we left, the camp was full of wasps which was terrifying as they got into everyone’s rooms!

Transport - there is far too much driving as part of this itinerary. I felt that we were basically in a coach for 4 days in total which is a massive shame. There were also not enough breaks on these very long drives. At one point we drove 4 hours without a break. I personally did not think the drive to and from the desert stay was worth it. (I also think saying it’s a Nomad Yurt camp is a bit misleading when we’re not actually staying in a yurt.) I would’ve much rather have stayed an extra day in Bukhara and taken a train to Samarkand with more time to relax there. In any case, HTG should update the itinerary to make it very clear on all the travel times (with hours of travel clearly specified each day).

Not enough free time - overall, I felt the itinerary was a bit too packed and there was barely any free time. We had a free evening in Bukhara and a free morning in Samarkand. It really was not enough and felt so rushed (e.g. we barely had time to explore Shahi-Zinda). I would recommend adjusting your itinerary to add an extra day in Bukhara and Samarkand (this could be accommodated if you remove the desert camp from the itinerary). These are the main cities everyone comes to Uzbekistan to see so it’s a shame that wasn’t a focus of the itinerary. HTG could offer optional tours/activities to travellers which would allow more flexibility (on the free days). I think my main point here is that sometimes less is more and makes for a more enjoyable travel experience. So I’d recommend fewer activities or make them optional (e.g plov making, although interesting, could be made optional). To note, I felt that the last Friday in Samarkand was totally wasted, we went to Imam Bukhari’s tomb which was a huge construction site, spent 2 hours in a parking lot! would’ve been nice if this last day was a full free day (instead of including lunch on the last day, this could be switched around to include dinner in Tashkent). This would’ve given everyone flexibility to spend the day how they wish and come back to the hotel at 5pm to go to the station together.

The Tour literally starts on the day everyone arrives. This makes it very tiring and also means that anyone whose flight is delayed could potentially miss the whole day (many of our group arrived late due to delays so missed part of the Tashkent tour). I would recommend that you include an ‘arrival’ day where people can arrive at any time they want and there are no activities planned, except for a welcome meeting/perhaps a group dinner for everyone to meet. This gives everyone flexibility to pick appropriate flights etc although the airport transfer is nice, I don’t think it should dictate the day, or the time people arrive. Taxis are very cheap, if you give people clear instructions, it would be fine. NB: there was no official welcome meeting where people got to meet each other properly or where the guide introduced himself and set out tour expectations etc.

Tour guides - our Khiva tour guide was not great, he kept walking and talking which meant most of us couldn’t hear him. It wasn’t even clear when he started the tour! Also he kept moving on without checking if the whole group was there and lost me at one point! The Tashkent Guide was good overall but I felt like she was in a rush to finish, we rushed through Chorsu Bazaar where I would have valued free time. Samarkand and Bukhara guides were great.

HTG should include all costs in the price of the tour i.e. the £65 internal flight. Price otherwise misleading. Other tours include all transport.

Itinerary not always followed, sometimes needed but should be communicated to group.

October 4, 2023
Unprompted review
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Reply from Halal Travel Guide

Salaam Miriam,

Thank you for sharing your feedback. I'm glad that you enjoyed your time at the hotels in Tashkent and Bukhara, and that you also enjoyed your tour guides there. Both cities have a lot to offer and it's great that you felt like you had a good time exploring them with HTG!

Regarding your accommodation in Khiva, I'm sorry this wasn't comfortable for you. Uzbekistan is still developing its tourism industry, and while there are 4-5* hotels in the major cities, Khiva is still working on this. It is possible to stay in a 4* hotel in Khiva, but it would be next to the airport, which would take away from the whole purpose of visiting Khiva. The hotel we chose for you is inside the old city walls, putting you right in the heart of Khiva. This location is usually very popular with our guests. Nevertheless, we are sharing your feedback with the hotel so that they can work on improving their accommodation, alongside looking at working with other hotels in Khiva.

Now, about the yurt camp, I'm genuinely sorry that you didn't have a good experience there. Until recently the camp has been a highlight of the trip, with guests in previous reviews sharing how much they enjoyed it. However, recent observations, coupled with your account, reveal an unacceptable drop in their standards this Autumn. Particularly troubling is the reported animal mistreatment, a stark contradiction to our values. We're just as upset and disappointed as you are that the camp didn't provide you with the same high-quality service that they usually do and that some staff have been mistreating animals. As a result, we have recently decided to cancel all future reservations with this camp, to protect our commitment to quality and ethical standards. Once again, I'm genuinely sorry that the camp experience didn't live up to expectations.

Transport: We aim to cover a lot in our tours, which sometimes means more travel time. Usually when guests join us in Uzbekistan, they want to see and do as much as possible, which means it is a busy itinerary. However, your point about the extended driving durations and infrequent breaks is valid and something we'll certainly evaluate. Please note that on this occasion, the road to/from the camp has significantly deteriorated, which is why you spent far longer on the road than usual. This has had a knock-on impact on the rest of your itinerary which is why certain elements felt rushed, unfortunately. For next year we have omitted the camp altogether, to avoid the road (since it isn't being taken care of) and to allow for more time in Bukhara and Samarkand.

The idea of having an 'arrival' day with no set activities, apart from an optional welcome meeting or group dinner, is a thoughtful suggestion, thank you. We are looking at incorporating this from 2024 insha Allah.

And here's something we wish happened differently: when Gia, our Trip Manager, checked in during your trip, we didn't hear back from you. We truly wish we'd received feedback then, allowing us an opportunity to make immediate amends.

I appreciate you taking the time to share your perspective Miriam, and value your thoughts. While we had some wins in Tashkent and Bukhara, it's clear we have room to grow in other areas. Your feedback is the compass we need. We're taking steps, collaborating closely with our local partners, and committing to up our game. Thanks for being with us on this journey.

Warm regards,
Soumaya

Rated 3 out of 5 stars

Uzbekistan Tour not as shown on Instagram

I had high expectations for this trip due to the wonderful Instagram content, positive reviews and reassurance given by Soumaya. I’ve been following the HTG Instagram for years and the Uzbekistan tour has been portrayed amazingly. That was not a reflection of the experience my group and I had.

Pros:
Met and explored Uzbekistan with a really lovely group of people 🥰
Uzbekistan has so much to offer and was definitely worth the visit.
The tour guides and tour leader were polite and hospitable.
The hotels were mostly in good locations.

Cons:
This tour was advertised as “premium” and we paid a premium price but did not receive a premium experience. The hotels were very basic apart from the hotel in Tashkent that was very comfortable.

The Nomad Yurt Camp was HORRIFIC. We spent an unbelievable total of 15+ hours over two consecutive days travelling to and from the camp by coach only to arrive late in the evening and leave at noon the next day. On the way back we spent over 8 hours on the coach and only had 2x15 min breaks during the 1st 3 hours, then we had no breaks until we arrived at Samarkand late at night.

We did not experience a “yurt camp”. We stayed in cabins in appalling conditions. There were dead and live bugs in the cabins. The cabin I stayed in was previously occupied by the camp staff. They removed their things when we arrived and no cleaning or changing of sheets took place. Our “personal” toilet was outside the cabin and I felt unsafe going out at night to use it as there were men hanging out behind our cabin. It was also being used by the staff during our stay and It was foul.

Many of our companions were left with no blankets and were freezing all night.

Most appalling is the vile animal abuse that took place at this camp. On the day we were supposed to be relaxing and disconnecting from the busy city life, a worker with all his power and palm grabbed a dog by his ear and slapped him in the face around 5 times for all of us to see. The dog howled and whimpered in pain. I can still hear the thuds against his little skull. The slaps were like what you see in the “sport” slap fighting. The dog trying to escape to make his way back to the cabin was kicked a few times by another worker. All because the dog wanted to play with the horse. The horse and camel didn’t want to be ridden by us the dog was blamed and the rest of the animals were treated appallingly also. This experience traumatised me and I went back to the cabin and cried. For the rest of our time at this camp the dog was whimpering and hiding under a table.

HTG did not meet their promise to “avoid activities that cause harm to animals”. I can see that they have omitted this camp from future tours anyway. But that still doesn’t compensate for the trauma caused and the animals that were left behind to suffer.

To make matters worse we did not get to go fishing or ride horses. Some of the group went on a boat ride but after what I witnessed I couldn’t take part in the activity. We had our plov making experience in a shed at the camp. Rather than “a local hosts house” as stated in our itinerary and shown on Instagram. We were all told to cut a carrot each and then we watched a man fry them and that was the “plov making experience”.

Being at a “Nomad YURT camp” you would think we would experience the actual yurts but we did not. Before leaving we walked up to a yurt and spent maximum 10 minutes looking at it and that was it. We didn’t get to have tea or a meal in the yurt as portrayed on the HTG website. We were robbed of an authentic and meaningful experience.

Being robbed of experiences was a common theme on this tour. Our experience at the pottery studio was so rushed. We were given 20 minutes to decorate a tiny plate, which took away all the joy and relaxation from the experience. We did not get a three course meal at the studio either.

The “Calligraphy Masterclass” was a nice experience but again we were on a timer and we didn’t actually get a class. The Ustadh just wrote each of our names on a plaque and then we were told we could buy some of his work and that was it. There was no teaching let alone a masterclass.

We were given 15 mins to explore Shahi Zinda despite us wanting longer. We wasted time driving 2+ hours to see mountains for 5 mins. On our final day we spent 2 hours on the coach in a car park rather than going to Shahi Zinda or a bazar. We were all disappointed.

HTG state “Everything that's listed are highlights; you'll be seeing and experiencing many more things and surprises that we haven't listed”. This was absolutely NOT the case. No extras. In fact a few things were missed: Nurata, meal at the pottery studio and meal at Amudarya river.

I believe HTG cut many corners on our tour and we were not given value for our time or money. We were rushed when we wanted time and time was wasted on less interesting things.

It’s a shame, I wanted to book more tours with HTG.

October 4, 2023
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Reply from Halal Travel Guide

Salaam Amani,

Thank you for sharing your feedback. I'm glad that you enjoyed meeting and getting to know the other HTG guests, this is great to hear 🥰. It's great to know that you felt well-hosted by your tour leader and guides, and that you enjoyed the locations of your hotels. We have chosen these locations so that you can make the most of your time there, without having to spend time or money on taxis to get to the city centre/shops/sites.

Your point about the extended driving durations and infrequent breaks is valid and something we are already looking at. Please note that on this occasion, the road to/from the camp has significantly deteriorated, which is why you spent far longer on the road than usual. This has had a knock-on impact on the rest of your itinerary which is why certain elements felt rushed or missed, unfortunately. Based on your group's feedback (and as you have already noted), we have omitted the camp altogether for 2024, to avoid the road (since it isn't being taken care of) and allow for more time in Bukhara and Samarkand.

Regarding your experience at the camp, I'm genuinely sorry that you didn't have a good time there. Until recently, the camp has been a highlight of the trip, with guests in previous reviews sharing how much they enjoyed it. However, based on recent feedback and our observations, there has been a huge, unacceptable drop in their standards this Autumn. Particularly troubling is the reported animal mistreatment, a stark contradiction to our values. You are the first guest to ever report that you witnessed a member of staff mistreating a dog, and as soon as you informed us, we began investigating. We're genuinely just as upset and disappointed as you are that the camp has mistreated both their guests and their animals. As a result, we have cancelled all future reservations with this camp, since we cannot financially support them while they are working in contradiction to our values. Once again, I'm genuinely sorry that the camp experience didn't live up to expectations.

However, Amani, the assertion that HTG "cut many corners" on your tour is one that we firmly reject. We have never cut corners with our guests. The meals that you have mentioned were "missed", for example, were not missed. You did receive the meals, albeit in different locations. There was not enough time to have lunch at the pottery studio or Amudarya, because your driver needed to get you to your accommodation and knew the damaged road would make the journey longer than usual, so Humoyun took you to eat elsewhere. On another occasion, the group asked to eat chicken instead of meat, so Humoyun took you all to a restaurant in Shakhrisabz that serves it. However, the result is that you didn't get to have the tandoor kebab with the scenic view, which was listed in your itinerary, since that restaurant doesn't serve chicken.

The reason we include a clear disclaimer in your booking voucher that the itinerary is a flexible guideline is to factor in delays on the road, how long the group takes in each place, weather, dietary requirements, etc. Our tour leaders always make changes based on what is practical, realistic and safe.

I appreciate you taking the time to share your perspective, Amani, and value your thoughts. We are serious and committed to creating exceptional travel experiences, so your feedback is appreciated, as it helps us to identify what works well and what needs working on.

Thank you,

Soumaya

Rated 2 out of 5 stars

Uzbekistan Oct 2023

I really went on this trip with high hopes due to all the positive reviews. However that was not the case my group and I experienced. Our trip did not reflect the posts from Instagram nor the positive reviews from previous travellers. This trip to Uzbekistan was listed as a “premium trip” but there wasn’t much that demonstrated that. Apart from the hotels in Tashkent and maybe Bukhara, the rest of the places we stayed at were very poor. My bathroom in Khiva smelt of urine and there was nothing premium about the room. My room in Samarkand, the bed was very uncomfortable and my air conditioning didn’t work. I reported this to the hotel and nothing was done.

Worst of all was when we stayed in the Nomad camp. First of all the journey was such a waste of time. We drove over 8 hours to such a disgusting place and it most definitely was not worth our time or money at all. The bathroom was absolutely filthy and the stench coming from it was the worst smell I have ever smelt in my life. (For context I used to work as a carer for the elderly and can stomach strong smells.) The bathroom, especially the shower, was covered in grime and looked like it had not been cleaned in months. Also the bathrooms were outside and I definitely did not feel safe using it in the middle of the night.

Furthermore, the door handle for my room was broken and when I closed the door to go in, I became trapped in my room and had to bang on the door and shout for help before someone found me. Even my bedroom wasn’t clean as there was dead bugs on the bed and my blanket smelt. A lot the people in the group weren’t even offered a blanket and it was very cold at night. This isn’t even the worst of it. The day when we were supposed to have “free time” in the morning to either sit by the lake, go for a ride on the camel/horse or go fishing, this was no longer an option as the group lead decided we should watch Plov being cooked instead. The whole point of the nomad camp was to relax and recharge. We could see Plov being cooked anytime. It wasn’t even a masterclass as we all just cut one carrot each and off we went. The most traumatic part was we saw the owners at the camp physically abusing their dog. When this was reported to HTG, a very generic response was given and it was basically said there’s nothing they can do unless someone recorded the abuse. I mean wasn’t 8 witnesses enough?! The correct response would be to carry out an investigation and cut ties with the camp. The whole experience was a shambles and it would have been way better to just get a bullet train from Bukhara to Samarkand which takes 1h26 instead of the 8 hours to the camp and then the 8 hours after we drove.

Furthermore, one of the main discrepancies I noticed were how certain things from the itinerary were missed out. For example, we were supposed to visit Nurata and that never happened and on that same day we were supposed to have a 3 course meal at the pottery studio and that also never happened. We were only given 20 minutes to decorate a plate which was rushed and no one got to enjoy the experience.

Similarly, Shahi Zinda, one of the main attractions of Uzbekistan that all of us wanted to take in and actually spend time at, we had like 15 minutes to actually explore the place ourselves but for other less interesting places, we had way longer than we needed and this just seemed to be the common theme for this whole trip.

I know my review is long winded, but I’m honestly so confused. All the other reviews are so positive so did everyone else have good time and with our group they decided to cut corners or what??

I definitely think HGT should refund us the money for the nomad camp and the experiences we didn’t get to do. It most definitely was not good value for the money and it’s a shame as I was a planning to go on a lot more tours with them.

October 4, 2023
Unprompted review
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Reply from Halal Travel Guide

Salaam Aliya,

We're truly sorry your experience didn't match your expectations, nor the high standards we set based on our past travellers' feedback. Your insights are crucial, and we're taking immediate actions.

The itinerary changes are a right nuisance, we know. Unpredictable travel times en route to the camp threw the group off schedule, leading to on-the-spot decisions. Missing Nurata and a rushed pottery experience happened because your safety comes first, particularly with the dodgy road conditions in the last few weeks. As you have noted, the journey took far longer than it should have. It's never an easy call, but your well-being is always at the forefront, so your tour leader and driver made the tough call to change a few things so that the group could arrive at the camp while avoiding driving on the road in the dark, for the sake of the group's safety.

Now, about the yurt camp, we're just as frustrated. Your experience at the nomad yurt camp deeply concerns us. We've received consistent positive feedback about this camp over the years. However, recent observations, coupled with your account, reveal an unacceptable drop in their standards this Autumn. Particularly troubling is the reported animal mistreatment, a stark contradiction to our values. We have now cancelled all future reservations with this camp to protect our commitment to quality and ethical standards.

And here's something we wish happened differently: when Gia, our trip manager, checked in during your trip, we didn't catch wind of these issues. We truly wish we'd received feedback then, allowing us an opportunity to make immediate amends.

We're not justifying, but pledging to do better. While parts of your trip, such as the stays in Tashkent and Bukhara, met expectations, it's clear that elsewhere there could be improvements. We're taking this feedback to heart, refining our operations and strengthening quality checks with our local partners.

Your candid review helps us grow and improve. Thank you.

Soumaya

Rated 5 out of 5 stars

Great experience

Great experience. Wonderful adventure

September 20, 2023
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Reply from Halal Travel Guide

Thrilled to hear you had a great experience and wonderful adventure! Nothing makes us happier than knowing we've created an enjoyable journey for our guests. If you have any more details or stories from your trip you'd love to share, we're all ears!

Thanks for choosing HTG, and we can't wait to be part of your next adventure!

Soumaya
HTG

Rated 3 out of 5 stars

It was a good overall experience

Some of the hotels selected are not value for money. This trip was expensive so quality of some of the hotels were not great. Hotel in khiva did not always have hot water and plug sockets were hanging loose right close to your bed. The log cabins in the lake/desert did not have blankets, and just bedsheets. Toilets and shower facilities were not clean. Some excursions were not necessary and took up more time then necessary, such as the drive to the mountain and Amir Taimur's Palace. The itinerary mentions visiting Imam Al Bukhari's burial place but the whole site was under restoration and we had no access and just sat in the coach on our last day, when we could have done something else. We literally drove for over an hour or more to see the view from a mountain and that was for 5 minutes and it said we will have a nice meal but that did not happen. Alot of things were hyped up and we did not either see it or we spent few minutes there.

Clear instructions were not given of where our guide will be at the Tashkent Airport when we arrive before hand, as many of us did not have WiFi upon arrival. I had to leave the airport and look outside to find the guide. Overall I had a good experience, places that we visited was educational and amazing, and I got to meet some very nice people. The guide was always looking out for us and helped us when needed. They should have provided details of the internal flights because if a member of our group did not raise it we would have issues with our baggage allowance and size.

October 12, 2023
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Reply from Halal Travel Guide

Salaam Rukeya,

Thank you for taking the time to share your detailed feedback with us. It's through insights like yours that we can continue to refine our trips to ensure a more enjoyable experience for all our guests.

We're disheartened to hear about the issues you encountered with the accommodations and certain aspects of the itinerary. We take your comments seriously and will address these concerns with our local partners, particularly regarding hotel facilities.

However, we're glad that you found the trip educational and enjoyed the company of our guide and fellow travellers. Your comfort and overall experience are our top priorities, and your insights are invaluable for enhancing our future tours.

Thank you for choosing HTG, and we hope to have the opportunity to provide you with an even better experience in the future.

Best,
Soumaya
HTG

Rated 5 out of 5 stars

Excellent organsation and experience

Excellent information, communication, selection of places to visit and stay and an outstanding tour guide.

October 12, 2022
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Reply from Halal Travel Guide

Wow, thank you for your kind words! We're absolutely delighted to hear that you appreciated the information, communication, and our itinerary. Knowing that our tour guide made your experience outstanding truly means the world to us.

Your positive experiences are why we do what we do. We'd love to hear any specific stories or highlights from your trip if you're inclined to share!

Thanks for choosing HTG, and we hope to help you explore more amazing places in the future.

Warm regards,

Soumaya
HTG

Rated 5 out of 5 stars

We were taken care of like family

We were taken care of like family, every step of the way. I can honestly say that I have no qualms about travelling as a single female on my own, knowing that HTG is the best travel companion I could wish for. I will definitely be travelling with HTG again 😊

September 20, 2023
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Reply from Halal Travel Guide

Salaam Sis,

Your message is heartwarming and we're deeply touched to know you felt like family travelling with us, especially as a solo female traveller. Your confidence and trust in HTG are the best compliments we could receive. 😊

We're excited about your future adventures with us and promise to keep delivering the care and companionship that made your trip special.

Best wishes,
Soumaya
HTG

Rated 5 out of 5 stars

A memorable trip with very nice people guides and drivers particularly Houmayoon

My husband and I would like to personally thank Soumaya of Halal Travel Guide for organising the Uzbekistan trip so well. We would like to thank our travel Guide Houmayoon for being with us throughout the trip, providing us with accommodation in best hotels of Tashkent Samarkent and Bukhara, taking us to various restaurants for delicious meals and taking us to various mosques mausoleums and museums of great historical background. He also took us to various bazaars for shopping. All group members were very nice and pleasant people and we all got along very well with each other. Uzbekistan is a beautiful country and is worth visiting again through Halal Travel Guide.

September 9, 2023
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Reply from Halal Travel Guide

Salaam Zahida,

Wow, your kind words have truly brightened our day! It's fantastic to hear how much you enjoyed the various aspects of your trip, and we really appreciate your kind words and support.

We're eagerly looking forward to creating more unforgettable memories with you. Thanks a million for choosing HTG!

Warm regards
Soumaya
HTG

Rated 5 out of 5 stars

Cappadocia 2022 ❤

I was looking to connect with like minded muslim women and HTG provided just what I needed. Even though I have been lucky enough to see some amazing places (Alhumdulillah) Cappadocia was such a unique experience. I met other muslim women with similar experiences to myself and this was heartwarming.
The trip was very well organised and I would definitely recommend HTG to those who want to travel but do not feel comfortable travelling alone.
I love that Soumaya works with local guides and makes the trip educational. The itinerary was full of activities but there was also free time, which for me was important as it gave me time to pause and reflect on the experience.
If you are thinking about booking a trip with HTG....do it...you will not regret it!

October 26, 2022
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Reply from Halal Travel Guide

It’s so heartwarming to hear that you had such a meaningful experience with HTG! 💖 We’re so glad that you found not only a fantastic destination like Cappadocia but also a community of like-minded sisters to connect with. There’s something truly special about traveling with people who share similar experiences and values, and we’re so happy that you found that warmth and connection.

We always strive to balance a packed itinerary with time for personal reflection, so it’s wonderful to hear that the trip gave you both adventure and peace. 🌍✨ Soumaya and the team are always committed to making the trips educational and enriching, while also supporting local communities – it’s so great to know that this resonated with you!

Thank you for the lovely recommendation, and we’d be honored to have you join us again in the future. 🙌 If you're ever thinking about another trip, we’re here to make it just as unforgettable!

Rated 5 out of 5 stars

Absolutely fabulous! 5*** experience.

Absolutely fabulous!

Every detail on these trips is hand crafted and well thought through by Soumaya and her team. I’ve been on the journey from the start and would not hesitate to travel again with Halal Travel Guide.

HTG is a true gem in the world of travel experiences. This exceptional company, led by a passionate young female entrepreneur, sets itself apart by crafting journeys that are nothing short of extraordinary.

What truly stands out about Halal Travel Guide is their unwavering commitment to creating authentic, handcrafted trips. Each adventure they curate is a masterpiece, designed with meticulous attention to detail and a deep understanding of the unique needs and preferences of her clientele.

One of the company's most commendable aspects is its dedication to supporting local tourism. Halal Travel Guide actively seeks out and promotes destinations and experiences that allow travelers to immerse themselves in the rich tapestry of local cultures.

HTG prioritize working with local businesses and communities, ensuring that the economic benefits of tourism reach the heart of the destinations visited.

As a traveler, you can trust that Halal Travel Guide will go above and beyond to ensure your journey is not only halal-friendly but also culturally enriching and socially responsible. With them, you're not just a tourist; you're a global citizen, making a positive impact on the places you explore.

From the moment you embark on a Halal Travel Guide trop, you'll be enchanted by the carefully curated itineraries, personalized service, and the genuine passion that radiates from every member of their team. HTG is a beacon of excellence in the travel industry, and it's paving the way for a more inclusive and sustainable approach to exploring our world.

In conclusion, HTG is more than just a travel company; it's a promise of unforgettable experiences, ethical tourism, and the chance to let meet other great people! . When you choose Halal Travel Guide, you're choosing a journey that will not only leave you with cherished memories but also make a positive impact on the destinations you visit. It's a choice you'll be proud to make, time and time again.

Thank you to all team members at HTG and looking forward to booking my next trip with you already!

October 7, 2023
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Reply from Halal Travel Guide

Wow, thank you so much for your heartfelt and thoughtful words! 😍 It means the world to us to hear that you’ve had such a positive experience with HTG, and that you appreciate the effort we put into curating meaningful and authentic journeys. We truly strive to go beyond just offering travel – we want to create life-changing experiences that are also culturally enriching and socially responsible, and it’s so rewarding to know that resonates with you. 🌍❤️

We couldn’t do any of this without the amazing support of our travelers, like you, who embrace the idea of ethical and immersive travel. It’s so special to know that you value the relationships we build with local communities, and that you feel proud of the positive impact we’re making together. 🙌

It’s been a pleasure having you on these journeys, and we’re thrilled to hear that you’re already looking forward to the next one! We can’t wait to welcome you back for more unforgettable adventures with HTG. ✈️💫

Thank you again for being such a wonderful part of the HTG family!

Rated 5 out of 5 stars

Bosnia - Chasing waterfalls

I went on the Chasing Waterfalls trip to Bosnia in early August 2023.
I'm so glad I went with HTG, as I would have missed seeing and doing so much if I had planned my trip.

The trip was well-organised with lots to do!
We spent the right amount of time at each destination; there was a good balance between guided tours and being able to do things on your own.

My only criticism is regarding the day we took the train from Mostar to Sarajevo - Nothing wrong with the Journey; it was picturesque- 110% worth it!
Once we reached Sarajevo, we got on the coach and went to the old town to start our tour. The group could have done with a 30-minute loo/refreshment break before the tour began.
The tour guide was excellent and informative - he was also very accommodating and could sense that we needed a refreshment break; however, this cut down our tour time as we had to get to lunch.

Overall, I had a fantastic time and met many like-minded sisters!
My trip with HTG will always be Cherished <3

August 4, 2023
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Reply from Halal Travel Guide

It sounds like your "Chasing Waterfalls" trip to Bosnia was amazing! 🌊✨ I'm so glad you had such a wonderful time with HTG and got to experience so much of the beauty and culture of the country. It's so true – when you travel with a guided group like HTG, you get to see and do so much more than you might have on your own. 😊

I hear you on the train journey – that scenic route from Mostar to Sarajevo is absolutely breathtaking! 🚂🌄 I can imagine that a little break in Sarajevo would have made the tour even more comfortable, but I'm glad to hear that the rest of the trip was well-balanced and full of memorable moments.

It's also great that you had the chance to connect with so many like-minded sisters – those friendships are truly one of the best parts of traveling with HTG. ❤️

Thank you for sharing your experience, and I’m sure you’ll have many more incredible trips with HTG in the future! 🌍✈️

Rated 5 out of 5 stars

Wonderful Uzbekistan

Where to start and what to say! Uzbekistan is an absolutely stunning country which is so underrated from Tashkent to khiva to Bukhara and Samarkand to name a few….. to our wonderful guide who was incredibly thoughtful, humorous and knowledgeable along with having the patience with us, from meeting more wonderful ladies on this trip, I can’t wait to come back. Again if your thinking about visiting Uzbekistan do the 10 days it’s highly worth it and you won’t regret it.

September 20, 2023
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Reply from Halal Travel Guide

It sounds like your Uzbekistan trip was absolutely unforgettable! 🌟 Tashkent, Khiva, Bukhara, and Samarkand are such gems, and it's amazing that you got to explore them in such a meaningful way. And of course, having a fantastic guide to bring it all to life with humor, knowledge, and patience makes all the difference! 😊

I'm so glad you had such a great experience with the group too – those connections with fellow travelers are what make the journey even more special. Thank you for sharing your experience, and I totally agree – the 10-day tour is well worth it! Can't wait to hear about your next adventure, and hopefully, you'll be back to explore more soon! ✈️💫

Rated 5 out of 5 stars

5 starsss…Great hosts wonderful guides…

5 starsss…Great hosts wonderful guides the best short vacation I had …looking foward to more adventures with the crew of halal travel guide

August 5, 2023
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Reply from Halal Travel Guide

Wow, thank you so much for the 5 stars! 🌟 We’re thrilled to hear you had such a wonderful time and that the hosts and guides made your vacation special. We can’t wait to have you on more adventures with the HTG crew! ✈️💖 There are so many exciting trips ahead, and we’re looking forward to making more amazing memories together! 😊

Rated 5 out of 5 stars

Fantastic tour!

Greatly enjoyed my tour in Bosnia.
The communication, brochures, information prior was detailed and timely.
The tour was wonderfully organised as was the tour guide.
I had a magical time and am hoping to book something in 2024!

May 27, 2023
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Reply from Halal Travel Guide

Thank you so much for your lovely feedback! 😊 We’re so happy to hear that you had a magical time in Bosnia and that everything was well-organized to make your experience enjoyable. It's great to know the communication and information beforehand helped you feel prepared and excited! 🌟

As we're almost entering a new year, we’d love to have you join us again in 2025! There are so many more amazing destinations waiting for you. Let us know if you need any help with your next adventure – we can’t wait to make it another unforgettable experience! ✈️💖

Rated 5 out of 5 stars

First time with HTG

This was our first time with HTG and we went to Uzbekistan 7day trip and It was an amazing experience over all . Few things were not our fav like a day for chorsu bazar and riding local metro or a day for mountains, it was in my opinion not the best use of our limited time and could have easily been omitted from the itinerary . Besides that the rest of the trip to Bokhara and Samarakand was just so amazing. Our main guide Homayoun was phenomenal and the other local guides were good as well.
Soumaya was very thorough and was great at communicating with any questions or concerns we had .
Thank you HTG for a wonderful experience!

September 9, 2023
Unprompted review
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Reply from Halal Travel Guide

Dear Kiran,

Thank you for taking the time to share your feedback about the Uzbekistan 7-day trip with HTG. We're thrilled to hear you had an amazing experience and that Humoyun was phenomenal, we really treasure him. Your insights about the itinerary, particularly regarding the day at Chorsu Bazar and the mountain visit, are invaluable. We constantly aim to improve our tours based on guests' experiences, and we'll certainly review these suggestions for potential enhancements in the future.

We look forward to welcoming you on another HTG adventure soon and making it an even more remarkable experience 😊👍

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