Halara Reviews 217

Useless customer service.
Call you a valued customer but give you fake emails to contact them. I’ve been given 2 similar ones but my messages bounced back as undeliverable.
Do not trust them.
They take your money and then don’t want to know you.🤬

Update:
Yet another useless email from them with yet another (3rd) e mail address that doesn’t exist/is undeliverable.

Non existent customer service.
Do not trust them.
Take your money and then don’t want to know.

Very late delivery then poor quality item and two missing. Nightmare trying to get refund for missing items saying had to do investigation for the sake of £27! Sent photos poor packaging and of item received Then said investigation shown sent out then said made a mistake then offered gift voucher finally been offered a refund. A great pity as I have had several orders with them in the past with no issues apart from late delivery but this experience has now put me off.

I placed my order almost month ago and I'm still waiting. Apparently they were out of stock however when I ordered there was definitely no mention of that fact. I'm very unhappy with them and I definitely won't be shopping there again. I'll also be alerting friends and family to their dodgy practises.

I haven't written jeans in nearly a decade as I find them so uncomfortable and trousers generally. Especially after lockdown and working from home and just got mine today SO COMFY OMG! I LOVE this company! I was skeptical at first as there's just so many dodgy ones so brought a skirt first and everything went fine with delivery. So got a bunch more. Have 1 thing to return as i accidentally got a tall and they offered 2 options for returns - gift card refund and keep the item or ship back (we need to pay shipping charges). Went with 1st option as it's hassle free. Great overall experience definitely would recommend.

Wife ordered three items and the sizing was wrong. That's not the problem, but trying to return is impossible. Tried using the website, ai bot and also the app. No joy on any.

I continue to have so many problems with this company. I have now received my order - all items are far too big (sizing is way off!). I went to complete the online return form and it won’t accept it without uploading photos. However, it clearly states that photos are needed if reporting a fault. I am not reporting a fault. They are just too big. I am waiting to hear back from them. But their customer service is notoriously slow. I am still waiting for a reply to a message re the website not accepting their own awarded coupons. I have chased and chased them about them and this has been going on since July! I cannot recommend buying from them.

Terrible company!
I ordered wide leg petite jeans. My order arrived after a month yesterday and they are straight leg long. They insist they are what I ordered and that the warehouse shows they are the correct order. They offered me £4 but I won’t give up until I get a full refund

So because you were unable to provide me with the correct return label (so problem on your end) I had to pay additionally for shipping (13 eur) and send it in my own arrangement.
So before that you already deducted shipping fee from my refund (cca 7 eur) so the conclusion is that I was punished for just trying your product for the first time.
As a result of an already not very pleasant experience with your brand/product (not having pants that I need/want + hassle of returning it with lots of confusing instructions) you took from me 20 eur for shipping there and back.
Result=no pants and - 20 eur.
So yeah, you punished me for trying your product. Halara=unpleasant experience + money grabbing + not respecting your customers= no trust.
"Halara" means "relaxed," "chill," or "take it easy," so yeah, you are very relaxed with your customer's money and time.
You can't please everyone with your product, right, but you can still do the right thing (in this case you decided not to do the right thing).
Your products are not cheap, this fabric was unpleasant, customer policy is bad, your reputation is on shaky legs - yeah, you are off to a bright future.
No, I'm not buying anything from you ever again.
Thanks for taking my money for nothing.

Trousers took ages to arrive. They were far too long and too tight for size. Tried to return. Sent emails and tried online. Emails never answered and order not recognised on website. Hugely disappointed as their stuff looks good and would have ordered more.

Awful "work trouser" which as many others have stated took weeks to arrive. Tried to start return process online and my order number is not recognised? Emailed 3 times and every reply is the same, advising item has been delivered. Will not be ordering from them again 😡

Awful trousers which took weeks to arrive. Trying to return for full refund. Ist time offered me £4 - I paid over £30. 2nd time offered £6. Now expect me to return to China at my expense!!!!
Don't order from this company.

I placed my order on 01st September. Estimated delivery was 17th September however, on tracking today (20thSept) the package has just left China!
I had no idea the items were coming from China (I knew they were most likely made there). I thought they would come from a uk or european warehouse. More fool me! The estimated delivery on tracking is now 30th September to 04th October!!

The first time I placed an order I noticed a $7 charge on my bank account from Hilara. When I inquired about it they denied charging me $7 even after I sent a screen shot proving the charge. I recently decided to give them another try and order 3 pairs of pants. I received them and was happy with the order. 2 weeks later I received the exact same order a second time. I checked my bank account and I was charged for the second order. I am now trying to return the second order and they want to charge me for a return label and shipping. Why should I have to pay for these when I didn’t place the second order? I will not be ordering from this company ever again.

Well l thought ld just check see if on here WOW... not looking good. Halari uk, do u see uk.!!, i ordered and tracking now china customs !¡!??!!!!!, what happened to UK, Thought Halari were well thought off. Silly me

Avoid! My order didn’t arrive, updates were non existent, I finally managed to get a response from customer service after 6 weeks and to be fair they refunded me within 48 hours. I can only be grateful l paid with PayPal and had them as a backup plan.

Avoid!! Returns process is insane! Sent part of my order but not the rest. I have to wait until all items arrive before I can send back yet the policy is a 30 day return! Will be contacting my bank to do a charge back rather than jumping through hoops to try and get a refund because the sizing is so bad and the quality of the items! And I can’t cancel the stuff they have not sent yet and just send back the ones I have recieved!

I am a 57 year old woman and am not very good at tech since my stroke, so I have had major problems in trying to sort my issue out at my cost with Halara . I purchased 3 pairs of trousers and the quality is very poor compared to the ones I already own I had to send photos in to prove the poor quality and my response was there are no quality issues and I would have to pay for return postage. If they make everyone pay for faulty goods they send out they must be making a killing total scammers think twice before you purchase.

I ordered some clothing and after a week or so I got an email saying it was delivered… I never got my order, so I try to contact them… no phone number, I tried the chat … and it’s artificial intelligence not a real person…. It has to be by email and after 2 days they will answer…. NEVER AGAIN!!!

IMPOSSIBLE to return
The website even offers an option of “Give up and keep “ in the return process !!
This has to be a trading standards issue ,which I’m going to try and pursue.
Seems like a huge scam.
I’m hoping my credit card issuer can help with refund ?? DO NOT BUY FROM THIS COMPANY

Dress is poor quality and nothing like the advertised picture! Also having an utter nightmare trying to return the item for a refund….