Great price and you also get some incentive to bulk order or subscribe. The website is pretty good and the order process was straightforward. Fulfillment was handled perfectly, with no delays and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having tried several salt suppliers we found Halite Salts and found them to be very competitively priced. The order was dispatched very quickly and arrived promptly. There was an issue with the delive... See more
Company replied
This is the first time I used this company for water softener salt. Salt arrived a couple of days later in a cardboard box containing a standard plastic bag of salt. No punctured bags and easy to ha... See more
Company replied
Extremely fast delivery and very competitive prices. We have been buying block salt for over 10 years and this is easily the best experience. Haven’t used the salt yet and if it does what is says on t... See more
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Company details
Written by the company
Discover the ultimate solution for your water softening needs with our Halite Salt water softeners. Available in both block and tablet forms, our high-quality products guarantee superior results. Enjoy the convenience of UK-wide express or free delivery options, making it easier than ever to access the benefits of soft water. Experience unbeatable quality at an affordable price point.
Contact info
42 Wilbury Way, SG4 0AP, United Kingdom
- 020 3051 3859
- info@halitesalts.co.uk
- halitesalts.co.uk
4.5
Excellent
197 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Well packed and arrived quickly
February 23, 2026
Reply from Halite Salts
Thank you for your feedback! We're glad your order arrived quickly and was well packed 😊
Original issue resolved - a mark of a good company
The delivery comes via DPD. I ordered 10 bags of salt bricks and all the bags contained broken bricks. Its the second time it happens in succession - first time it happened I thought this was just bad luck, but this now seems a consistent problem.
Its messy and a hassle to insert broken bits of bricks of salt into the Kinetico softeners. I have a salt bricks based softener so I dont have the mess and hassle of salt bits .
Is it Hallite or DPD rough handling that cause the breakages ?
Will have to go back to buying from suppliers who deliver with their own vans who are much more caring and from from whom I never got broken salt bricks before.
UPDATE: Halite's MD reached out to me - a big plus for Halite - explained that he will take the rough handling issue up with their courier DPD and sent me a replacement shipment. All salt bricks were good and intact this time. Glad the company follows up issues and is keen to rectify them
February 20, 2026
Unprompted review
Reply from Halite Salts
Hi,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
Our deliveries are handled by DPD, and it’s disappointing to hear that the salt bricks arrived broken again. We completely understand how frustrating and inconvenient this must be, especially when you chose brick salt specifically to avoid the mess and hassle of loose pieces.
Please accept our sincere apologies for the inconvenience caused. This is certainly not the experience we want our customers to have.
If you could contact us at info@halitesalts.co.uk, we’d really appreciate the opportunity to look into this further and resolve the issue for you.
Thank you again for bringing this to our attention.
Kind regards,
Halite Salts
Best value deioniser salt in the UK…
Best value deioniser salt in the UK online, of this type, in my opinion. Good communication, rapid dispatch, well packaged. Will use again.
February 27, 2026
Reply from Halite Salts
Hi,
Thank you for your great review! We're really pleased to hear you found our deioniser salt to be the best value and that you were happy with the communication, rapid dispatch, and packaging.
We really appreciate your support and look forward to serving you again in the future.
Very quick delivery
February 27, 2026
Reply from Halite Salts
Hi,
Thank you for your review! We're really pleased to hear that you were happy with the quick delivery.
We appreciate your support and hope to see you again soon.
Reply from Halite Salts
Hi,
Thank you for your review! We're really pleased to hear that you found the ordering process easy and that your delivery arrived quickly.
We appreciate your support and hope to serve you again soon.
Reply from Halite Salts
Thank you for your review. We’re pleased to hear you were happy with the service and really appreciate your support. We hope to supply you again in the future.
Reply from Halite Salts
Thank you for your review. We’re really pleased to hear that you were happy with the price, packaging, and fast delivery.
We appreciate your support and hope to supply you again in the future.
Reply from Halite Salts
Hi,
Thank you for your review.
We’re really pleased to hear you found the ordering process easy and the delivery fast — that’s exactly what we aim for.
We appreciate your support and hope to serve you again soon.
Kind regards,
The Halite Salts Team
great item and prompt delivery well…
great item and prompt delivery well package excellent !! will buy again in future
February 23, 2026
Reply from Halite Salts
Hi,
Thank you for such a fantastic review.
We’re so pleased to hear you’re happy with the item, the packaging and the prompt delivery. That’s exactly the standard we work hard to maintain.
We truly appreciate your support and look forward to supplying you again in the future.
Kind regards,
The Halite Salts Team
Two lads were first class Verry polite…
Two lads were first class Verry polite and helpful
February 23, 2026
Reply from Halite Salts
Hi,
Thank you so much for your lovely feedback.
We’re delighted to hear the two lads were first class, polite and helpful — we’ll be sure to pass your comments on. It’s always great to know when the team are making such a positive impression.
We really appreciate you taking the time to leave a review.
Kind regards,
The Halite Salts Team
Unacceptable delivery
On both occasions before I stopped using this company , the delivery guy refused to bring the 5 x 25 kg bags beyond my front step and not 10 metres along to the storage area. Despite the Company saying they would not happen again, it did ,and I just received a pathetic unhelpful response when I complained .
Don't use them unless you're under 50 and prefer lifting 25 kg bags rather than go to a gym!
December 31, 2025
Unprompted review
Reply from Halite Salts
Hi,
Thank you for your feedback, and we’re genuinely sorry to read this.
We completely understand how frustrating it must be when heavy 25kg bags are not delivered to a reasonable location on your property — especially after you were previously assured it wouldn’t happen again. That’s not the standard of service we expect from our delivery partners.
Whilst we do rely on third-party couriers, we take complaints like this seriously and escalate them directly with the depot involved. We also note delivery instructions on consignments wherever possible to try and prevent repeat issues.
We’re also sorry if our previous response felt unhelpful — that certainly isn’t how we want customers to feel after contacting us.
Please contact us with your order number and delivery postcode so we can investigate this properly and ensure your concerns are formally addressed.
Kind regards,
The Halite Salts Team
Great to deal with and always have good…
Great to deal with and always have good prices. With promptly delivery unlike another block salt company. The only draw back is the weight of the boxes with the six boxes in.
January 29, 2026
Reply from Halite Salts
Thank you for your great feedback. We’re really pleased to hear you find us easy to deal with, competitively priced, and reliable for prompt delivery.
We also appreciate your comment regarding the weight of the boxes. This is helpful feedback and something we continue to review alongside packaging and handling considerations. Thank you again for your support.
Great service
January 26, 2026
Reply from Halite Salts
Thank you for your kind feedback. We’re really pleased you were happy with the service and appreciate you taking the time to leave a review.
speedy delivery and good price
speedy delivery and good price. Bought via B&Q with no problems with order or delivery.
February 5, 2026
Unprompted review
Reply from Halite Salts
Thank you for your great feedback. We’re really pleased to hear you found the pricing competitive and that everything went smoothly with your B&Q order and delivery. We appreciate your support and hope to serve you again in the future.
Great salt block
Delivery was great, well packaged boxes. Only opened one box and didn’t found any damages. It’s super smooth and better than the branded version. Too early stage to comment more.
December 29, 2025
Reply from Halite Salts
Thank you for your review. We’re pleased to hear the delivery went smoothly and that the boxes arrived well packaged and undamaged. It’s great to know you’re happy with the quality of the salt block and that it compares favourably to branded alternatives. We hope it continues to perform well for you and appreciate you sharing your early experience.
Enoying being with Halite Salt
Halite Salt, I have been using them for a little over a year now and find them to be brilliant when it comes to the ordering process, delivery and customer support.
January 15, 2026
Unprompted review
Reply from Halite Salts
Thank you for your lovely review and for being with us for over a year. We’re delighted to hear you’ve had such a positive experience with our ordering process, delivery, and customer support. Your continued support is greatly appreciated, and we look forward to continuing to provide you with a reliable service.
Very Competitively Priced Salt
Having tried several salt suppliers we found Halite Salts and found them to be very competitively priced. The order was dispatched very quickly and arrived promptly. There was an issue with the delivery company, but Halite Salts resolved this and dispatched replacements which arrived very quickly and without any fuss. We would certainly recommend them for all your salt needs.
January 14, 2026
Unprompted review
Reply from Halite Salts
Thank you for taking the time to leave such a detailed review. We’re really pleased to hear you found our pricing competitive and that your order arrived promptly. While we’re sorry there was an issue with the delivery company, we’re glad we were able to resolve this quickly and get replacements to you without any fuss. Your recommendation means a great deal to us, and we truly appreciate your support.
No communication received
Hello, made an order of 12 packs and turns out I need curved vs standard square… can’t get an answer to my multiple emails at all… stuck in limbo now having paid and the order is here ?!?!?!
Emailed for the fourth time!
January 8, 2026
Unprompted review
Reply from Halite Salts
Hi,
Thank you for your review and we’re sorry for the frustration caused.
We’re keen to help resolve this, however we’re unable to identify your order from the review alone. As soon as we have your order details, we can look into this immediately and advise on the best solution.
Please contact us at info@halitesalts.co.uk
with your order number or the email address used at checkout, and a member of the team will assist straight away.
Kind regards,
Halite Salts Team
All good
Good price, good web ordering system. Delivered on time by pleasant delivery person.
December 29, 2025
Reply from Halite Salts
Thank you for your great feedback! We’re glad you found our pricing competitive, the website easy to use, and that your delivery arrived on time with a pleasant delivery experience. We really appreciate your support and hope to see you again soon.
Prompt delivery and personal customer…
Prompt delivery and personal customer service! Thank you so much.
January 3, 2026
Unprompted review
Reply from Halite Salts
Thank you so much for your kind words! We’re really pleased to hear you were happy with both the prompt delivery and our personal customer service. We truly appreciate your support and hope to welcome you back again soon.
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