Hall Auto Cosmetic Repair Ltd 

Reply from Hall Auto Cosmetic Repair Ltd

Apr 16, 2023

Thanks Becky for your review.

I would normally be inclined to ask for this to be removed as it’s purely a disgruntled ex employee who is getting his partner to fight his battles for him for the world to see and not actually about our service but I have decided not to as this has no reflection on the standard of our work and I would be happy for our customers to see this as there are very much two sides to every story.

Just to clarify we do have staff that stay with us (the good ones) and quite frankly we can’t wait to see the back of the ones that aren’t.
As I advised on Friday I was out of the office and you were welcome to ring the office to get a response to your email. We are currently in the middle of several customer complaints, as you were forwarded one example of quite rightly customers wanting money back for poor workmanship. We advised the wages would be paid at the beginning of next week when the appropriate deductions were made as these complaints are still coming through after finishing employment with us.

Please also feel free to proceed with legal action as you advised.

As far as I was aware, there’s no obligation anymore for employees to stay off with covid? So if you are well enough to work whilst feeling unwell then as a business we would encourage our employees to if able:Nobody forced anybody to come to work and whilst having no sickness absence you decided that the last day you were due to work of your notice period you were unwell seems a little coincidental to us in all honesty. And unless you hadn’t realised, we don’t have a customer facing role, we work outside in full ventilation, on peoples cars?? Not in peoples houses so again I hardly think we are putting anybody in danger. More a case of last day, couldn’t be bothered to come into work.

Working hours are 8.30 to 5pm but as you quite clearly are an expert on our contracts you will also see that there are times where you will be expected to work later to get a job finished. You forget the times where you have been home before 5pm as there has been jobs cancelled or no other work for the day so I think we both know that evens itself out. Additionally it’s a driving job so you may have additional driving time to get home but you tell me any job where you work until 5pm but would expect your travel time to be included in that to get home.

We can’t manage our technicians lunch breaks again as it’s a mobile position and at no point have we ever instructed anyone to not take a break, this is purely a bad case of time management as our other technicians have no issue completing far more complex repairs than yourself and get a break and home in a respectable time.

And yes you are right, we do want money. We are a business after all and despite you constantly disagreeing with the fact that your customers have complained about your work is factually not true. There were numerous reworks whilst in employment and several coming through since. So contractually we are obliged to recover the costs incurred to the company. This is why you have been advised the wages will be processed this coming week.

We haven’t lied from day one, we unfortunately employed someone who couldn’t handle the role of a mobile technician, as well as poor workmanship resulted in him leaving the company, for which we cannot be responsible for. I’m sorry that you feel so aggrieved about the process we have followed but I’m sure any customer reading this will agree that as a business we should not be the bearer of costs from someone who has 1-ruined a customers driveway we are expected to foot the bill to clean, 2- ruined a customers bonnet which as a result requires a full respray and the list goes on…

So with a little patience in a few days you will have what is owed to you and be glad we don’t have to continue this working relationship when we are still trying to recover any damage to our reputation from technicians not cut out for the job.

I hope this clarifies our position