Hallmark Cards UK Reviews 

2,195
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Bit difficult to navigate the site. Limited high end cards. Rather too many cards to personalise so was unable to purchase a niece birthday card.. What i did order was well packaged. Not over kill. N... See more

Rated 4 out of 5 stars

I’m giving this 4 stars overall. Delivery was quick and the cards themselves were great quality. However, I ordered two cards and they arrived in separate packaging, and one of them was missing its... See more

Rated 5 out of 5 stars

I ordered the LEGO® Birthday Gift Wrap Pack Bundle, and I’m beyond impressed! The delivery was unbelievably fast, and the quality of the gift wrap, stickers, and cards is excellent. The design is so c... See more

Company replied

Rated 5 out of 5 stars

I know that Hallmark are a very reliable company that I've known from being a child, their greetings cards are well known with many occasion choices & very good value & quality... I ordered a pair of... See more

Company details

  1. Greeting Card Shop
  2. Gift Shop
  3. Gift Wrap Store

About Hallmark Cards UK

Written by the company

hallmark

At Hallmark, we really do believe that when you care enough, you can change the world.

A family-owned business, our story began over 100 years ago when 18-year-old JC Hall arrived in Kansas City, Missouri and started our company, with nothing but two shoeboxes full of picture postcards and an unwavering entrepreneurial spirit.

His passion lives on today in everything we do and just like the young JC Hall we never forget that the reason we’re here is to help people connect, celebrate the special moments in their lives, share their feelings and to put our stamp on the world.

From greeting cards to gift bags and wrapping paper to cuddly toys and collectible ornaments we’ve got so many wonderful ways to help you celebrate life and connect with the people who matter to you. And so many ways to help you show support in life’s more difficult times too!

Plus, as a paper-based company, we know that we quite simply couldn’t do what we do without the resources provided by our amazing forests and, because we recognise our impact on the planet, as well as being committed to creating the very highest quality products we are also committed finding new ways of doing things and to leading our industry in environmental excellence.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(2,195)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wide range

Wide range, fast delivery

January 13, 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hello Lis,

Thank you for taking the time to share such a lovely and positive review with us :)
Kind regards

The Hallmark Team

Rated 4 out of 5 stars

Quick turnaround

Quick turnaround. Good font design. Reasonable price. Overall I'm happy with this product. I reduced one star because the picture could be a little bit brighter.

January 20, 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hello.

We are pleased to hear you received your order swiftly and are happy with your purchase.
Thank you for the feedback we’ll be sure to pass this onto the team!

Kind regards
The Hallmark Team

Rated 5 out of 5 stars

Easy ordering and prompt delivery

Easy ordering, great selection of products at reasonable prices and a good delivery service too.

January 20, 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hi Ruth,

It's wonderful to hear you found our website easy to use and you are happy with the products on offer, thanks for sharing :)

Kind regards

The Hallmark Team

Rated 5 out of 5 stars

Customer service very helpful with my…

Customer service very helpful with my queries. Quality of the items good & great choices for personalisation.

January 20, 2025
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Reply from Hallmark Cards UK

Hello Gail,

We're pleased to hear you have received great service from our team and are happy with your order, thanks for sharing :)

Kind regards

The Hallmark Team

Rated 5 out of 5 stars

Brilliant service …

Thank you delighted with my order excellent service will definitely buy again thank you

January 20, 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hello,

We're pleased to hear you have received great service from our team and are really happy with your order, thanks for sharing :)

Kind regards

The Hallmark Team

Rated 5 out of 5 stars

excellent variety of cards and website…

excellent variety of cards and website easy to use delivery was quick thank you

January 20, 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hi Susan,

It's wonderful to hear you found our website easy to use and you received your order quickly, thanks for sharing :)

Kind regards

The Hallmark Team

Rated 1 out of 5 stars

Decapitated Tinkerbell!

I ordered a Tinkerbell ornament, it arrived in a giant box with a torn piece of wrapping paper as 'packaging'. Tinkerbell had been decapitated during delivery as the box she was in was also flimsy. I reported it to customer service email and have no reply in 2 weeks.

Don't use this!

January 10, 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hello there,
We are really sorry to hear that your order was damaged.
I can understand how frustrating it must be to receive a damaged product.
We always do our best to ensure that our products are securely packaged for delivery to our customers, but unfortunately sometimes things do go wrong.

We have not received any email from yourself, however have contacted you regarding this. Please check your spam folder if you have not received this.

We apologise once again for any inconvenience.

Kind regards, The Hallmark Team

Rated 5 out of 5 stars

It was easy to order from the website

It was easy to order from the website. The card came extremely fast and was very well packaged.

January 17, 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hi Anita,

It's wonderful to hear you found our website easy to use and you received your order quickly, thanks for sharing :)

Kind regards

The Hallmark Team

Rated 5 out of 5 stars

Lovely ornaments

Lovely ornaments. Well made. Perfect for the Christmas tree.

January 13, 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hi Carol,

We're so pleased to hear you were able to find the perfect items from our online selection :)
Thank you for sharing your great Hallmark experience with us!
Kind regards

The Hallmark Team

Rated 5 out of 5 stars

Great service

January 7, 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hello Andrew,

Thank you for taking the time to share such a lovely and positive review with us :)
Kind regards

The Hallmark Team

Rated 5 out of 5 stars

Very good choice of products

Very good choice of products, plenty in the range to choose from, with very good prices

January 16, 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hi Andrew,

We're so pleased to hear you were able to find the perfect items from our online selection :)
Thank you for sharing your great Hallmark experience with us!
Kind regards

The Hallmark Team

Rated 4 out of 5 stars

Gifts for friends

Delivery was great, ornaments arrived intact and great gifts for Christmas 2025. Were on sale and real collectors pieces for the tree. All in all great service.

January 16, 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hello,

We're delighted to hear that you are such a big fan of our products, thanks for sharing your experience!

Kind regards

The Hallmark Team

Rated 5 out of 5 stars

Quality

Lovely, good quality cards

January 16, 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hi Susan,

We are very pleased to hear you loved your order, thanks for sharing!

Kind regards

The Hallmark Team

Rated 2 out of 5 stars

I paid a lot of money for 2 cards and…

I paid a lot of money for 2 cards and they are tiny. Very disappointed.

January 15, 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hello Millie,

We are sorry to hear you are unhappy with the size of the cards ordered. All dimensions are stated in the product description and in the personalisation process.

Kind regards, The Hallmark Team

Rated 5 out of 5 stars

Cards arrived quickly in good condition

Cards arrived quickly in good condition

January 8, 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hello Caroline,

It's fantastic to hear you've been able to find some perfect cards from our store and received your order swiftly!, thank you for taking the time to leave us a review!

Kind regards

The Hallmark Team

Rated 5 out of 5 stars

Excellent quality cards and envelopes

Like your cards very much try to always buy them partially the celebration box come quickly one criticism I ask to beable to buy some extra envelopes as I had made mistakes on some envelopes but I didn't get a response vert disappointed .

January 8, 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hello Mrs Usher,

We are pleased you are such a fan of our products. We are sorry you have not had a response but I can confirm we have never received any email from yourself. Thank you for your feedback regarding the envelopes this has been passed to the relevant team.

Kind regards, The Hallmark Team

Rated 5 out of 5 stars

Yearly birthday cards

Quick delivery and well packaged.

January 15, 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hello Denise,

Thank you for taking the time to share such a lovely and positive review with us :)
Kind regards

The Hallmark Team

Rated 5 out of 5 stars

Very efficient service

January 14, 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hello Kaimba,

Thank you for taking the time to share such a lovely and positive review with us :)
Kind regards

The Hallmark Team

Rated 4 out of 5 stars

Around 2 weeks agp.

It was not particularly easy to do.
I created my card 5 times before being able to get it into my basket.

Really don’t know whether it was down to me or the app??

January 14, 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hi Teresa,

We are sorry to hear you found personalising the card difficult. We hope you are happy with your purchase however and we thank you for your feedback.

Kind regards, The Hallmark Team

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