It is not easy to talk, chat often resets, not all information in hallon page is clear. When I changed plan with subscripsion to another with more GB, it changed automaticly to prepaid card. And I did... See more
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For mobile subscription, the internet is very poor and slow even in the city. I live in Gothenburg and it fails too often, in the office, city park, groceries. Cannot rely on the internet so I am chan... See more
Company replied
Good support. And their offers good for temporary solutions (I dont use them as my default account as i have one already). Otherwise, I don’t think they have all the information clear on the website,... See more
My previous telecom providers had very poor rates for mobile subscriptions. Migrating to Raspberry was very smooth and digital, they had all possible questions in their FAQ. I could migrate and k... See more
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Company details
Written by the company
Hallon uppstod när allt fler efterfrågade enkla och billiga mobilabonnemang. Varför krångla till det när man inte behöver, tänkte vi. Sedan 2013 har svenskar kunnat ringa och surfa billigt utan bindningstider, krångliga fakturor eller rörliga priser. Ett enklare mobilt liv börjar med ett klick hos oss. Vi kallar det Halloneffekten.
Contact info
Box 7012, 121 07, Stockholm-Globen, Sweden
- kundservice@hallon.se
- hallon.se
3.8
Great
7K reviews
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Tet var perfekt 👌 1000 tak
December 10, 2025
Reply from Hallon
Hej!
Vad härligt att höra att allt blev perfekt och att du är nöjd 😊 Tack för att du tog dig tid att skriva, det uppskattar vi verkligen!
/Lisa på Hallon 💗️
Reply from Hallon
Hi!
I understand how frustrating it can be when response times are slow, especially when the matter is urgent 😊. We are constantly working to improve our support and reduce waiting times so that you can get help faster. Your feedback is very valuable and helps us make things better.
/Lisa at Hallon 💗️
It was super easy to get new line and…
It was super easy to get new line and move my old number to Hallon
November 29, 2025
Reply from Hallon
Hi!
That is wonderful to hear 😊! We are so glad the process of getting a new line and transferring your old number was smooth and easy for you. Thank you for sharing your experience with us!
/Lisa at Hallon 💗️
Reply from Hallon
Hi!
Thank you for your kind words 😊! We are happy to hear that you are satisfied with our service. Your feedback means a lot to us and motivates us to keep delivering great support.
/Lisa at Hallon 💗️
Reply from Hallon
Hi!
Thank you for your kind words 😊. We are happy to hear that you are satisfied with both our service and the internet package. We always aim to make things simple and reliable for our customers!
/Moa at Hallon 💗️
Hidden costs and terrible customer care service
I travelled abroad where I removed my hallon sim card and inserted a local sim card to my phone. I re-inserted my hallon simcard after landing in sweden only to realise hallon charged me all calls I made while abroad. I sent them an email with invoice and mobile number describing the situation and asked why I was charged but they dont answer your question without first providing your personal information which is not related to the issue, like number of contracts I have with them, how long I've been a customer, my personal number, my email address, home address e.t.c I responded that I'm not ok to provide my personal information and they never responded to my question. It feels like they force their customers with problems to participate in non-annonymous surveys and with minimal spending on their part
November 15, 2025
Unprompted review
Reply from Hallon
Hi!
Thank you for sharing your experience, and I’m really sorry to hear about the frustration this caused 😊. We always aim to handle billing questions quickly and transparently, and I understand how inconvenient it feels when extra details are requested that seem unrelated to your issue. The reason we ask for certain personal information is to verify the account for security purposes, but your feedback is very valuable and we’ll review how we can make this process smoother for our customers.
If you still need help with the charges, please reach out again and mention this situation so we can prioritize resolving it for you.
/Moa at Hallon 💗️
Slow internet speed of up to 100 Mbps…
Slow internet speed of up to 100 Mbps on 5G networks (((
November 11, 2025
Reply from Hallon
Hi!
Thank you for sharing your feedback 😊! We understand that slower speeds can be frustrating, especially when using 5G. The actual speed can vary depending on factors like coverage, network load, and device compatibility. If you are experiencing consistently low speeds, we recommend checking your device settings and coverage area, and contacting us via chat or email so we can help troubleshoot and improve your experience.
/Moa at Hallon 💗️
Worst customer service ever
Worst customer service ever. Only available via chat, and completely uncommitted to helping.
November 7, 2025
Reply from Hallon
Hi!
Thank you for sharing your feedback, we are truly sorry to hear that you feel disappointed with our customer service. We currently offer support via chat to keep our prices as low as possible, but we always aim to provide quick and helpful assistance. If you still need help with your issue, please reach out through the chat and we will do our best to resolve it for you. 😊
/Moa at Hallon 💗️
Isa's help
Isa understood my problem and gave a quick help.Nice and competent.
November 6, 2025
Unprompted review
Reply from Hallon
Hi!
Thank you so much for your kind words! I'm really glad to hear that Isa understood your issue and was able to help you quickly and professionally 😊 We always aim to provide competent and caring support, so it's lovely to know that you had a positive experience!
/Moa at Hallon 💗️
A simple conversation on the chat made…
A simple conversation on the chat made the task easy.
November 3, 2025
Unprompted review
Reply from Hallon
Hi!
So glad to hear that a quick chat made everything easier for you 😊 We always aim to keep things simple and smooth, so it’s great to know it worked well in your case!
/Moa at Hallon 💗️
PRICE PRICE PRICE
October 26, 2025
Reply from Hallon
Hi!
Thanks for your comment 😊 We're proud to offer simple and affordable plans without hidden fees or binding periods. If you're looking for great value, Hallon is definitely worth checking out! You can always find our latest prices and offers at hallon.se.
Let us know if you have any questions!
/Moa at Hallon 💗️
Great service
An easy and pretty simple service. In 4 years no regret of being their customer.
October 30, 2025
Unprompted review
Reply from Hallon
Hi!
Thank you so much for your kind words 😊 We're thrilled to hear that you've been happy with our service for four years and have no regrets. It's wonderful to know that things have worked smoothly for you, and we truly appreciate having you as a loyal customer!
/Moa at Hallon 💗️
Easy to use and operate
Easy to use and operate. Competitive prices and quite transparent.
October 21, 2025
Unprompted review
Reply from Hallon
Hi!
Thank you for your lovely feedback 😊 We're so glad to hear that you find Hallon easy to use, with competitive and transparent pricing. That’s exactly what we aim for, and it’s great to know it’s working well for you!
/Lisa at Hallon 💗️
Good operator
Good network coverage. Very easy to get a sim card and start subscription.
Recommended by me !
October 21, 2025
Unprompted review
Reply from Hallon
Hi!
Thank you so much for your kind words 😊 We're really happy to hear that you found it easy to get started and that you're satisfied with the network coverage and pricing. Your recommendation means a lot to us!
/Lisa at Hallon 💗️
⭐ 1 Star
⭐ 1 Star: Never Buy a Mobile from Hallon — Refurbished, Faulty, and No Real Support!
I would strongly advise everyone never to buy a mobile from Hallon. I purchased an expensive Samsung S24 Plus, which turned out to be refurbished and faulty — it overheats badly and the battery drains extremely fast.
For a whole year, I kept contacting Hallon through their online chat system, but it was a nightmare — long waiting times, constant disconnections, and if you accidentally touch somewhere else, the chat closes automatically. Every time I explained the same issue again and again, but nothing was solved.
When I reported the heating and charging problem, Hallon emailed me asking to send the phone for inspection. But what shocked me was that they asked for personal numbers and details in the email — which felt unsafe and unprofessional. At first, I didn’t respond because I didn’t trust such a request.
Later, after being completely helpless, I sent my mobile with all the requested details. It was stressful and exhausting — like giving away all your personal information with no other choice. After two weeks, I received my phone back with a note saying:
“We could not find the problem. Factory reset and updated the system. You are not charged 499 SEK as no issue was found.”
I was furious and disappointed. The problem was still there — the phone still overheats, the battery drains fast, and now even the screen edge is discolored. When I contacted them again, I got the same robotic apology:
“Sorry sir, we didn’t charge you anything.”
It feels like I’ve been played by Hallon. No repair, no replacement, just endless chats and no real help.
Finally, I was told to go to a Samsung store or Fix My Phone repair shop and show them the documents — which is ridiculous after paying such a high price. I told Hallon not to pass the blame again, but I’m sure I’ll just get another “Sorry” email from them.
This experience has been extremely stressful and disappointing. Since buying this faulty phone, I’ve had nothing but frustration. Hallon does not care once they have your money.
Be warned — don’t waste your money or peace of mind with Hallon.
October 16, 2025
Unprompted review
Reply from Hallon
Hi!
Thank you for taking the time to share your experience. I’m truly sorry to hear about the issues you've faced with your Samsung S24 Plus and the frustration you've had trying to get support. That’s absolutely not the experience we want our customers to have, and I understand how exhausting and disappointing this must have been for you.
We always aim to handle warranty cases with care and professionalism, and I’m sorry if the communication felt unclear or unsafe. Your feedback about the chat system and the inspection process is very important, and I’ll make sure it’s passed on internally so we can improve how we support our customers moving forward 😊
If the issue with your phone is still unresolved, I strongly recommend reaching out again via our support form so we can take another look and try to find a better solution for you.
Thank you again for your honest review.
/Moa at Hallon 💗️
Never buy a phone from Hallon
Never buy a phone from Hallon - especially newly released models.
I’m really disappointed with Hallon. I ordered an iPhone 17 Pro on September 15 (week 38), but unfortunately, even after almost two months, I still haven’t received my phone.
They initially promised delivery within 3 weeks, but now they say I’ll get it in week 44.
People who ordered the same phone from other networks have already received theirs. From what I’ve learned, Hallon is a child company of Tre, and Tre customers are given priority before phones are sent to Hallon.
My old phone was broken and I urgently needed a new one. Ordering from Hallon was the biggest mistake I’ve made.
October 16, 2025
Unprompted review
Reply from Hallon
Hi!
Thank you for sharing your experience, and I’m truly sorry to hear about the delay with your iPhone 17 Pro delivery. I completely understand how frustrating it must be, especially when you urgently needed a new phone and were expecting it within the promised timeframe. We always aim to provide clear and reliable information, so it's disappointing to hear that your expectations weren’t met this time.
The demand for newly released models can sometimes exceed availability, and while we do our best to deliver on time, delays can unfortunately occur. Your feedback is very important, and I’ll make sure it’s passed on internally so we can improve going forward 😊
If you haven’t already, feel free to reach out to our support team so they can look into your specific order and help you further.
/Moa at Hallon 💗️
No possible to call
No possible to call, mails also not answering -0 support.... really bad + internet really bad and ends so fast. Run away from this abonemang..
October 15, 2025
Unprompted review
Reply from Hallon
Hi!
I'm really sorry to hear about your experience. It’s absolutely not what we want for our customers, and I understand how frustrating it must be when both support and internet performance fall short. If your data runs out quickly, it might be worth reviewing your usage or checking if a larger data plan could suit your needs better. And regarding support, we’re constantly working to improve our response times and service quality 😊
If you haven’t already, please reach out via our chat at hallon.se so we can look into your case and try to make things right.
/Moa at Hallon 💗️
Reply from Hallon
Hi!
Thank you so much for your lovely feedback! 😊 We are really pleased to hear that you find it easy and convenient to get a subscription with us. We always strive to make the process as easy as possible for our customers, so it means a lot that you share your experience. 💞
/Lisa at Hallon 💗️
Response is very difficult to get. Takes time
Get a customer service telephone number so customers can discuss what they want.Responding to customers after 5 working days is quite provoking. Thanks
October 9, 2025
Reply from Hallon
Hi!
Thank you for your honest feedback. I'm really sorry to hear that you've had trouble reaching us and that the response time has felt frustrating. We understand how important it is to get quick help, especially when it comes to issues like network access and payments. We take your feedback into account, and we’re working on improving both speed and accessibility 😊
/Lisa at Hallon 💗️
Wow amazing
September 28, 2025
Reply from Hallon
Hi!
Thank you so much for your lovely comment! 😊 We're thrilled to hear you think it's amazing – that's exactly the kind of experience we want to give our customers!
We truly appreciate your feedback!
/Moa at Hallon 💗️
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