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Hallon Reviews 

7,150
•
TrustScore 4 out of 5

3.8

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Rated 4 out of 5 stars

It is not easy to talk, chat often resets, not all information in hallon page is clear. When I changed plan with subscripsion to another with more GB, it changed automaticly to prepaid card. And I did... See more

Rated 2 out of 5 stars

For mobile subscription, the internet is very poor and slow even in the city. I live in Gothenburg and it fails too often, in the office, city park, groceries. Cannot rely on the internet so I am chan... See more

Company replied

Rated 4 out of 5 stars

Good support. And their offers good for temporary solutions (I dont use them as my default account as i have one already). Otherwise, I don’t think they have all the information clear on the website,... See more

Rated 5 out of 5 stars

My previous telecom providers had very poor rates for mobile subscriptions. Migrating to Raspberry was very smooth and digital, they had all possible questions in their FAQ. I could migrate and k... See more

Company replied

Company details

  1. Mobile Network Operator

Written by the company

Hallon uppstod när allt fler efterfrågade enkla och billiga mobilabonnemang. Varför krångla till det när man inte behöver, tänkte vi. Sedan 2013 har svenskar kunnat ringa och surfa billigt utan bindningstider, krångliga fakturor eller rörliga priser. Ett enklare mobilt liv börjar med ett klick hos oss. Vi kallar det Halloneffekten.


Contact info

3.8

Great

TrustScore 4 out of 5

7K reviews

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3.8

All reviews

(7,150)

2,317 reviews in the last 12 months

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Rated 5 out of 5 stars

So far

So far, it's worked perfectly.

September 18, 2025
Hallon logo

Reply from Hallon

Hi!

So glad to hear that everything has worked perfectly so far 😊 We love hearing that you're happy with your service, and we hope it continues to run smoothly for you. If you ever need help or have questions, we're always here!

/Moa at Hallon 💗️

Rated 5 out of 5 stars

Bra service

Bra service

September 10, 2025
Hallon logo

Reply from Hallon

Hej!

Tack för din kommentar 😊 Vi är glada att du tycker servicen är bra! Det betyder mycket för oss att få höra att du är nöjd med din upplevelse hos Hallon.

/Moa på Hallon 💗️

Rated 5 out of 5 stars

easy to join, great communication

easy to join

September 8, 2025
Hallon logo

Reply from Hallon

Hi!

Thanks for your kind words 😊 We're so glad to hear that joining was easy and that our communication has been great. We always aim to make things smooth and clear for our customers!

/Moa at Hallon 💗️

Rated 5 out of 5 stars

Highest recommendation for hallon, immediate services and empathetic agents

I have been very happy after taking the cellphone sim, nice subscriptions, and services

September 2, 2025
Unprompted review
Hallon logo

Reply from Hallon

Hi!

Thank you so much for your kind words! 😊 We're thrilled to hear that you're happy with your SIM card and enjoying both the subscriptions and our services. It's great to know that everything is working well for you and that you're satisfied with your experience 💞

/Moa at Hallon 💗️

Rated 1 out of 5 stars

Expensive roaming

Set a browsing limit to 0 when travelling outside EU. No, it didn't work and charges roaming for 700 x 10 times over a weekend. Be aware travelling outside Sweden!

September 1, 2025
Unprompted review
Hallon logo

Reply from Hallon

Hi!

Thank you for sharing your experience. I'm really sorry to hear that the surfing limit outside the EU didn't work as it should and that it led to high charges. It's understandable that this was a frustrating situation, and we appreciate your attention to it. Your feedback is important and helps us improve our services in the future 😊

/Moa på Hallon 💗️

Rated 3 out of 5 stars

Good service BUT every time you switch…

Good service BUT every time you switch your phone off OR it runs out of charge you have to put the sim pin in. So unnecessary.

August 21, 2025
Hallon logo

Reply from Hallon

Hi!
Thanks for your feedback! I understand how it can feel unnecessary to enter the SIM PIN every time the phone restarts or runs out of battery 😊. This is actually a security feature that’s standard across most mobile networks, but if you prefer not to enter the PIN each time, you can usually disable the SIM PIN in your phone’s settings. Just make sure you're comfortable with the security implications before doing so.
Let us know if you need help with that!
/Lisa at Hallon 💗️

Rated 5 out of 5 stars

recently chose this company "Hallon"

recently chose this company "Hallon". In addition to raspberries, I have experience with another
operator.
I liked the communication with the staff
When I was looking for the optimal solution of mobile Internet.
Everything turned out, as the employees of this operator promised me.

And although I still have a little experience
Work with raspberries, I got what I was looking for what they promised.

I strongly recommend Hallon for those who
That is looking for an optimal mobile solution.

August 17, 2025
Rated 1 out of 5 stars

Formal complaint regarding unauthorized roaming charges

As the holder of Hallon number, I hereby submit a formal complaint regarding the roaming data charges applied to my July 2025 invoice, which exceed 584.90 SEK.

On June 22nd, during a trip with a stopover in the Dominican Republic, I never authorized the use of roaming data, and as a precaution, I disabled mobile data manually upon arrival. Despite this, I have been charged for a service I neither consented to nor used.

I consider these charges to be an abusive practice and a direct scam against the consumer, applied without my explicit approval and in violation of transparency and user control standards.

I demand an immediate cancellation of these charges and a thorough review of my case. If a satisfactory solution is not provided, I reserve the right to escalate the matter to Konsumentverket and other consumer protection authorities.

June 22, 2025
Unprompted review
Hallon logo

Reply from Hallon

Hi!

We're truly sorry to hear about your experience and understand your frustration regarding the roaming charges. This is absolutely something we want to look into thoroughly.

Since we cannot review individual cases here on Trustpilot, we ask that you contact us directly in our chat at hallon.se/berry, weekdays between 9 and 16. There, we can check exactly what happened with your invoice and data usage and do our best to help you further.

Thank you for bringing this to our attention.
/Philip at Hallon 💗️

Rated 5 out of 5 stars

Smooth transition, very digital no need for a customer support.

My previous telecom providers had very poor rates for mobile subscriptions.
Migrating to Raspberry was very smooth and digital, they had all possible questions in their FAQ.
I could migrate and keep my number, and they helped me do this automatically, cancelling my subscription with my previous telecom.
I wish I had done this sooner.

July 8, 2025
Hallon logo

Reply from Hallon

Hi!

We're so glad to hear your switch to Hallon went smoothly and that you found everything you needed in our digital support. It’s great that you could keep your number and that the migration felt easy, exactly the experience we aim for. Thanks a lot for your amazing review, and welcome to Hallon!

/Philip at Hallon 💗️

Rated 5 out of 5 stars

Fast as light

July 7, 2025
Hallon logo

Reply from Hallon

Hi!

We love that, fast as light is exactly what we aim for! Thanks a lot for the review!

/Philip at Hallon 💗️

Rated 1 out of 5 stars

SIM stopped working. Not possible to recover!

I got the same situation as the person who wrote on June 19. My physical SIM stopped working while I was in Spain. Without any warnings or other signs of mulfunction. Just got a "no-parking-sign" in the status bar of the phone.
Their "so called support" is a joke.
Most of the time you are chatting with a bot, who has an option "English", but if to select it, tell that "his English is not that good" and sends you to hell.
I changed the subscription to unlimited traffic for one week, ordered eSIM, but got the same result, eSIM card was rejected by network.
I have one of the best phones on the market - dual SIM Samsung S23 Ultra, that supports up to 20 eSIMs(only 1 can be active at a time). I used it with eSIMs before and ordinary Spanish physical SIM works fine, but I need my Swedish number working as well!
Today I found on the Hallon web site very strange information. It says that their prepaid cards DO NOT WORK when ROAMING.

Is is another joke, Hallon???

Who needs the SIM that works in Malmö, but stops working in Copenhagen???

And how to explain that my other prepaid SIM works in Portugal ?

With that said, I move all my subscriptions to TRE, they have good offers now and recommend to do the same to everyone who reads this review

June 26, 2025
Unprompted review
Hallon logo

Reply from Hallon

Hi!

We're really sorry to hear this, and we understand how frustrating it must have been, especially while traveling. You're absolutely right, our prepaid SIM cards currently do not support roaming, and we see that we need to communicate this more clearly. Thank you for sharing your detailed feedback.

/Philip på Hallon 💗️

Rated 4 out of 5 stars

Good experience overall

Easy to migrate from another service . Easy esim ordering. Good network strength.

June 10, 2025
Hallon logo

Reply from Hallon

Hi!

Great to hear that the transfer went smoothly, eSIM ordering was easy, and you're happy with the network strength. We truly appreciate your feedback!

/Philip at Hallon 💗️

Rated 5 out of 5 stars

Nice service

Nice service

June 8, 2025
Hallon logo

Reply from Hallon

Hi

Thanks a lot, we're happy to hear that you're pleased with the service!

/Philip at Hallon 💗️

Rated 5 out of 5 stars

Fast and clear

Fast, clear, cheap.

May 22, 2025
Hallon logo

Reply from Hallon

Hi!

Thanks for the great review we’re glad you think it’s fast, clear and cheap. That’s exactly what we aim for.

/Philip at Hallon 💗️

Rated 5 out of 5 stars

Right now I like it so much good price…

Right now I like it so much good price and can save my surfer long time

May 22, 2025
Unprompted review
Hallon logo

Reply from Hallon

Hi!

So great to hear that you’re happy with everything. we agree, it’s a good price and being able to save your data for a long time is a real bonus. Thanks for sharing!

/Philip at Hallon 💗️

Rated 1 out of 5 stars

Awful customer service

Awful customer service. Chat is useless. Very late to reply and no contact number. They charge instantly but the service is activated after a week, and if you for some reason you have an issue, you might end up paying for nothing!
It is never mentioned on their site that an e-sim is not supported for mobile broadband connections! They even themselves instructed me to order an e-sim to get it to work immediately! Only after a lot of frustration, trials, and their late response, I realized it wasn't available! Up to this moment, I haven't received the physical sim to my address and I am not sure if I will before the end of the only month of subscription!

They are not even being helpful in fixing their fault with changing the subscription to an e-sim supported mobile connection.

Certainly, will cancel my subscription but I hope they will do it without delaying to force me to pay an extra month! Now I can understand why the cancellation is not automated like the subscription!

I wish I had read the reviews before I joined them!

May 4, 2025
Unprompted review
Hallon logo

Reply from Hallon

Hi!

I'm sorry to hear that you had problems with your first time at Hallon. We hope that it is now resolved.

/Cecilia på Hallon 💗️

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