Halo Hair Extensions Reviews 284

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 27 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, noting how well they blend with natural hair, provide volume, and maintain their appearance even after multiple uses and styling. The customer service is consistently highlighted as amazing, with many appreciating the helpfulness, quick responses, and efficient resolution of issues. Reviewers also commend the fast delivery service and the appealing, secure packaging. However, some customers experienced issues with product usability, finding certain items too heavy or causing discomfort. There were also instances of dissatisfaction regarding product quality, with some reviewers describing the hair as porous, brittle, or shedding. A few people also mentioned receiving products in a different color than expected or experiencing problems with tape extensions after washing.

What people talk about most

Product

Clients share ambiguous opinions on product. Many reviewers praise the fantastic quality, noting that the... See more

Quality

Users describe positive interactions with quality, highlighting that the hair extensions are often a true... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the helpfulness and quick responses... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the rapid and super-fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love my Halo Hair Extensions! They’re so easy to use and completely damage-free, which is really important to me as I deal with hair loss. They blend beautifully with my natural hair and... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a 24” inch ponytail in shade Hawaii Blonde. There is a free colour matching service available if you are unsure on your perfect match. Deliver was super fast and I loved the asth... See more

Company replied

Rated 5 out of 5 stars

Lovely hair extensions! Their customer service is absolutely amazing. Rachel was there to support straight away as my hair trial stylist cut the halo wire so short so I was panicking as I needed my ha... See more

Company replied

Rated 5 out of 5 stars

I absolutely adore my halo!! The quality is great and after multiple wears it is lasting perfectly. It’s really helped me with confidence after losing a lot of my hair, and it’s so easy to put on! Del... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Hair Product Store
  3. Wig Shop

Written by the company

Halo Hair Extensions is a leading UK retailer and wholesaler of 100% Indian Human Remy Hair Extensions. The revolutionary 'Halo' hair extension piece in varied lengths and thickness so there is Halo that is suitable for everyone. These are: The Halo, Deluxe Halo & Premium Halo All Halos come with a 'lifetime guarantee' on the wire, elastic and stitching too! We hold the largest stock of shades in the hair extension market with over 50 shades to choose from. Throughout our hair extension range we offer 100% Human Remy Hair - meaning that every single hair strand is cuticle correct providing a smooth soft finish that does not tangle or knot. FREE DELIVERY with Buy Now Pay Later options. We offer other various hair extension methods including: Clip Ins, Tapes, Wefts, Ponytails, Plaits, Nail Tips, Stick Tips, Micro Loops, Nano Rings and Head Bands. We also have an Online Colour Matching Service - simply get in touch via email or social media for one of our customer advisors to help advise you on the best shade for you. UK SHIPPING ONLY www.halohairextensions.com Follow us @halohairextensions *Please Note: some of these reviews are about other companies that are trading using our trademark "Halo"


Contact info

4.0

Great

TrustScore 4 out of 5

284 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically takes over 1 month to reply

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve been using halo hair extensions…

I’ve been using halo hair extensions for years, I’ve found them the best on the market that are super affordable, the range of colours are phenomenal and the longevity of how the extensions last!

September 1, 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Hello Glen,

Thank you so much for your excellent review. We are thrilled that you are a happy, loyal customer! We do try to offer the best variety of shades on the hair extension market.

Hope to see a new order from you very soon!

Thanks again!

Kind Regards

The Halo Team.

Rated 5 out of 5 stars

Absolutely beautiful halo

Absolutely beautiful halo. Make sure you check weight. I went with premium and well worth it as I have thick hair. No idea why reviews are so low as my halo is beautiful! Thank you xxx

October 8, 2022
Unprompted review
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Reply from Halo Hair Extensions

Hi Sarah,

Thank you so much for taking time out of your day to write this 5* excellent review. We are so thrilled that you are a happy Halo customer. Thank you for sending over your beautiful photo on Instagram wearing your 20" Mixed #7/17 Premium Halo.

Your review is very much appreciated!

Love from the Halo team! :)

Rated 3 out of 5 stars

Nice quality hair but pretty thin

Nice quality hair and perfect colour match.
I’m not overly happy with the thickness of them. I bought the “deluxe” clip ins and I’m sorry to say they are pretty thin.
I always buy from foxy locks but thought I’d give these a try and wish I just sticked to foxy.

October 6, 2022
Unprompted review
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Reply from Halo Hair Extensions

Hello Morgan,
Thank you for your review. We are sorry that the Deluxe Clip Ins do not live up to your expectation - all of our clip in extensions are single drawn (as stated on the website) so they do taper off to a more natural looking finish.
Our Double Drawn hair which is thicker from top to bottom can be found under the VIP section.

Kind Regards,

Halo

Rated 1 out of 5 stars

Extensions came got the 12" halo in…

Extensions came got the 12" halo in dark brown quality was okay but hair felt strange the wire is so uncomfortable and it doesn't stay in place so unless you're planning on staying like a Statue all day do not buy them

Got them as a gift from my bf and was so excited to get them only to be a massive disappointment. Will not get a refund due to taking out of packaging but how can you see how poorly the fit is without taking them out?
Waste of money
Long story short don't bother

September 10, 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Hello Megan,

Please can you email us at info@halohairextensions.com to discuss your complaint regarding the 12" Halo extensions. A member of out team will be happy to help. We do not want customers of ours to experience negative results using our hair extensions. Look forward to hearing from you.

Kind Regards,

Halo

Rated 1 out of 5 stars

Wished I'd checked reviews

My first time ordering tape in hair extentions, on the plus side, arrived quickly and blended well with my natural hair. The downside, it matted within a couple of days, was dry and I'd have to brush it almost every half hour to stop matting and frizz. Worst the glue on the tape melted into my natural hair and caused more matting and pain. Had to pay to have them removed after 3 weeks and have lost so much of my natural hair too as some of it couldn't be saved with the glue and matting. Incredibly disappointed and left with absolutely wrecked natural hair. £300 down the drain for my hair to be left in the worse state.

August 23, 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Hello Vicki

Please can you email us at info@halohairextensions.com to discuss your complaint regarding our extensions. A member of out team will be happy to help resolve this for you. We do not want customers of ours to experience negative results using our hair extensions.
Look forward to hearing from you.

Regards,

Halo

Rated 1 out of 5 stars

THEY WILL NOT ANWSER MY ANY OF MY…

THEY WILL NOT ANWSER MY ANY OF MY EMAILS!

July 20, 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Hello Kim

Please can you email us at info@halohairextensions.com so we can help, all emails are responded to within 24 hours.

Regards,

Halo

Rated 1 out of 5 stars

I ordered from their site yesterday, will be pursuing this seriously. Very annoyed

I ordered from their site yesterday, I should have researched beforehand. Immediately after ordering, the confirmation email was flagged by gmail as being suspicious. So, I emailed them back and wanted a full refund as the order had not shipped yet. No answer, I emailed them first thing this morning and no answer. So then I decided to file a complaint and demand a refund from their site. No answer. I want a refund, and am willing to go public now with this. I received a shipping notification this afternoon, so they are blatantly ignoring me .

July 12, 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Hello Sofee,

Please can you email us at info@halohairextensions.com to discuss your complaint. A member of out team will be happy to help
Look forward to hearing from you.

Regards,

Halo

Rated 1 out of 5 stars

I am so disapointed in this hair!

I am so disapointed in this hair!! I normally order from Hair planet ( real hair!) but they did not have my hair colour in stock, i waited and waited and became desperate as I needed to have my hair extensions refitted before the weekend just gone. The hair from Halo hair extensions is not real hair, it is weaved with synthetic pieces, when you brush the hair it all falls out and looks like someone has shaved off a wig! The hair is stretchy ( as it isnt real) and it cannot be tamed by a straighter as I tested one bond so there is no point. gutted is an understatement for the price I have paid. False advertisment at its finest.

May 30, 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Hello Paige,

Please can you email us at info@halohairextensions.com to discuss your complaint regarding our extensions. A member of out team will be happy to help. We do not want customers of ours to experience negative results using our hair extensions.
All of our hair extensions are 100% Indian Human Remy hair.
Look forward to hearing from you.

Regards,

Halo

Rated 1 out of 5 stars

The hair is not human hair

The hair is not human hair, I've had hair extensions for years and know the difference and this is not human hair. The wire is not very elastic so not very flexible, also no clips to secure the extensions a little bit more, there was a strong gust of wind and the extensions blew off my head... Gutted I wasted £160

April 26, 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Hello Olivia,

Please can you email us at info@halohairextensions.com to discuss your complaint regarding our extensions. A member of out team will be happy to help. We do not want customers of ours to experience negative results using our hair extensions.
All of our extensions are 100% Indian Human Remy Hair.
Look forward to hearing from you.

Regards,

Halo

Rated 1 out of 5 stars

Convinced it is animal hair

Hair mats approximately 10 minutes after brushing and straightening, so dry, frizzy and coarse. Never had hair extensions this bad in my life, I have to carry a brush with me everywhere now.
Emailed a complaint and they wanted the hair back for "quality control", expecting me to be without hair for god knows how long because they can't provide what they state on their website. Was happy to send hair back to them tracked and signed provided I got a refund first so I could replace the current hair - no reply to that email haha
"Providing a smooth soft finish that does not tangle or knot" couldn't be further from the truth. There is no way there is 100% Remy human hair, definitely synthetic or some sort of gorilla fur.

April 25, 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Hi Emily,
We are sorry to hear that you are not happy with the quality of the hair extensions. We cannot re assure customers enough that all of the extensions are 100% Indian Human Remy Human hair. Unfortunately something we cannot control is how the hair is maintained. We offered to take a look at the hair quality if you would of sent the hair back to us.

Regards,

Halo

Rated 1 out of 5 stars

Really disappointed

I've been a customer of Halo Hair for years and recently the quality of the hair has been shocking. I found strands of black synthetic which melted on my straighteners on a low heat. The clips came loose after a week, I had to stitch them back on myself. I don't think I will buy again.

April 20, 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Hi Lorna,

We are sorry to hear that you are not happy with the quality of the hair extensions, sometimes other hair colours can be accidentally sewn into the wefts, for this we sincerely apologise. We cannot re assure customers enough that all of the extensions are 100% Indian Human Remy Human hair - we do not mix in synthetic. We do offer a free repair service on all of our clip in and halo extensions if they were to accidentally break.

Regards,

Halo

Rated 1 out of 5 stars

I’ve just had to send a complaint on…

I’ve just had to send a complaint on the hair , I’ve been a hair extension technician for 20 years so I know about good hair and I’d thought I’d personally try the hair on me to sample , I’ve never come across bundles of nano hair that’s instantly matted and shredded half of its strands in just one day of install 😳 in 20 years I’ve never seen hair so dry and matted that’s instantly turned into a birds nest! £339 on apparently double drawn nano hair that’s not fit for purpose and has to be taken out 😭 I’ve had hair in a year and moved up every 4 weeks that’s looked better than this ☹️

April 5, 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Hi Rachel,

Thank you for leaving your honest review, we are terribly sorry that you are disappointed with the hair extensions received. You have since received a refund for this order. All of our hair is 100% Indian Human Remy Hair but unfortunately we cannot control the way the hair is cared for and maintained.

Kind Regards

Halo

Rated 1 out of 5 stars

I’m sure the hair is synthetic i bought…

I’m sure the hair is synthetic i bought the weft and the stick tips and within a matter of 3 weeks they are all matted shedding and snapping off worst extensions I’ve ever had won’t get purchasing from halo again

March 28, 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Hi Abbie,

We are sorry to hear that you are not happy with the quality of the hair extensions. We cannot re assure customers enough that all of the extensions are 100% Indian Human Remy Human hair. Unfortunately something we cannot control is how the hair is maintained.

Regards,

Rated 5 out of 5 stars

So happy with my order!

Order received very promptly and with no issues.
Absolutely love the product and I'm really happy with my order.
Would use again

March 24, 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Hi Beth,

THANK YOU for your excellent review! It is very much apricated. We look forward to you purchasing from us again, if you can send us a photo of you wearing the extensions to : info@halohairextensions.com we have an exclusive discount for your next order :)

Kind Regards,

Rated 5 out of 5 stars

Great buying experience, quality hair

Not sure why the ratings aren't great on Trustpilot but I've been ordering from Halo for a few years and wanted to ensure I give them kudos. Very easy to order from, beautiful hair and free delivery to boot. Wouldn't buy from anywhere else now that I've had a few nightmare experiences with other hair extension sites!

March 10, 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Thank you Char for your excellent review. We are thrilled to hear you are happy with your recent purchases and all the times before. Please email us for an exclusive discount code for your next order :)

Kind Regards,

Halo

Rated 5 out of 5 stars

Ordered the tape ins and had a slight…

Ordered the tape ins and had a slight issue with them and Rachael couldn’t have been anymore helpful. Within 2 hours she had rectified the issue and couldn’t be happier with the service, great hair great company! Thanks again Rachael

March 8, 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Hi Zoe,

Thank you for the excellent review, we are so glad to hear that Rachel helped you out to a satisfactory level regarding your issue. This review will be passed on directly to her.

Kind Regards,

Halo

Rated 1 out of 5 stars

Bought 2 packs of this hair in bleach…

Bought 2 packs of this hair in bleach blonde tape in.Hair goes matted/malts an looses length!
Very poor quality!

January 27, 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Hi Emily,

We are sorry to hear that you are not happy with the quality of the hair extensions. We cannot re assure customers enough that all of the extensions are 100% Indian Human Remy Human hair. Unfortunately something we cannot control is how the hair is maintained.

Regards,

Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible, the hair match was so off with poor quality hair. I wish I had checked the reviews! I have requested a refund on 4 separate occasions. No a
Reply , silence and not but heartache.
I was so excited, looking forward to my delivery before Christmas which never came so disappointing. What was even more disappointing is the quality and colour match just terrible.

January 4, 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Hi Fred,

We are sorry to hear that you are not happy with the quality of the hair extensions. For colour matching we can only go off the photo that was sent in. Regarding deliveries, we cannot speed up the process once the order has been collected by the courier. We cannot re assure customers enough that all of the extensions are 100% Indian Human Remy Human hair. Unfortunately something we cannot control is how the hair is maintained.

Regards,

Rated 1 out of 5 stars

What a load of rubbish

After having years of extensions and unable to buy my usual individuals so near to Christmas I ordered a deluxe 20inch Ash blonde weft. I've had the extensions in for 3 weeks. The amount of hair falling out is shocking. I can brush the hair and 10 mins later its bushy/matted and looks horrendous. The hair is that terrible I've lost about and inch off the length already due to it breaking off. I went to my extension technician for her opinion and when looking at it there bold patches around the top of the weft where all the hairs fallen off and loads of frizzy parts where hair has clearly snapped off. The hair is not even worth £50 let alone the price I paid for it. I've never purchased such poor quality hair before. Would definitely not recommend to anyone and will 100% never be purchasing anything from this company again. Extremely disappointed

December 28, 2021
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Hi Kerrie,

Thank you for your personal review. We are so sorry that you are disappointed with your purchase. All of the Halos are 100% Indian Human Remy Hair so can be treated like your own hair - just with a little more TLC as the hair cannot rejuvenate itself like your own hair can from the natural oils from your scalp.
If you could email us at info@halohairextensions.com so we can discuss further that would be great.

Look forward to hearing from you.

Kind Regards

Halo

Rated 1 out of 5 stars

Fits awful

Fits awful. Doesn’t feel secure at all. Made with a fishing wire instead of a firm elastic and no clips to secure it. Feels like it could fall off at any moment. Can see the band of hair through my hair, and my hair is not particularly thin. So disappointed in the brand . Was expecting a lot better.

December 20, 2021
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Hi Laura,

Thank you for your review, our site does state the Halos come with an adjustable clear miracle wire - it is not elastic/stretchy. No clips are needed once adjusted correctly although clips can be added for each customers own preference to add the feel of more security.

Kind Regards,

Halo

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