Halo Hair Extensions Reviews 284

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that they blend beautifully, feel soft, and hold up well after multiple wears and styling. Many people also highlight the exceptional customer service, describing it as friendly, helpful, and responsive, especially when assisting with color matching and resolving delivery issues. Reviewers frequently mention the fast delivery and appealing packaging as additional positive aspects of their experience. However, some customers expressed dissatisfaction with the product, citing issues such as the extensions being too heavy and causing headaches, or the hair quality being poor, brittle, and difficult to manage after washing. There were also instances where the product arrived in a different color than expected or had issues with the ends being discolored. A few people also experienced problems with delivery, including unexpected import charges and delays, and some found the customer service unhelpful when trying to return faulty items.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the amazing quality,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the amazing quality of the hair,... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the quick response times and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love my Halo Hair Extensions! They’re so easy to use and completely damage-free, which is really important to me as I deal with hair loss. They blend beautifully with my natural hair and... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a 24” inch ponytail in shade Hawaii Blonde. There is a free colour matching service available if you are unsure on your perfect match. Deliver was super fast and I loved the asth... See more

Company replied

Rated 5 out of 5 stars

Lovely hair extensions! Their customer service is absolutely amazing. Rachel was there to support straight away as my hair trial stylist cut the halo wire so short so I was panicking as I needed my ha... See more

Company replied

Rated 5 out of 5 stars

I absolutely adore my halo!! The quality is great and after multiple wears it is lasting perfectly. It’s really helped me with confidence after losing a lot of my hair, and it’s so easy to put on! Del... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Hair Product Store
  3. Wig Shop

Written by the company

Halo Hair Extensions is a leading UK retailer and wholesaler of 100% Indian Human Remy Hair Extensions. The revolutionary 'Halo' hair extension piece in varied lengths and thickness so there is Halo that is suitable for everyone. These are: The Halo, Deluxe Halo & Premium Halo All Halos come with a 'lifetime guarantee' on the wire, elastic and stitching too! We hold the largest stock of shades in the hair extension market with over 50 shades to choose from. Throughout our hair extension range we offer 100% Human Remy Hair - meaning that every single hair strand is cuticle correct providing a smooth soft finish that does not tangle or knot. FREE DELIVERY with Buy Now Pay Later options. We offer other various hair extension methods including: Clip Ins, Tapes, Wefts, Ponytails, Plaits, Nail Tips, Stick Tips, Micro Loops, Nano Rings and Head Bands. We also have an Online Colour Matching Service - simply get in touch via email or social media for one of our customer advisors to help advise you on the best shade for you. UK SHIPPING ONLY www.halohairextensions.com Follow us @halohairextensions *Please Note: some of these reviews are about other companies that are trading using our trademark "Halo"


Contact info

4.0

Great

TrustScore 4 out of 5

284 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Possibly the worst extentions ive ever…

Possibly the worst extentions ive ever come across . So knotty and bushy. Look fantastic when they arrive week later useless definatly not worth the hassle.. I've damaged my own hair trying to get a brush through them

August 9, 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Good Afternoon Emily,

We are very sorry to see your review based on our Hair Extensions

Please can you email us at: info@halohairextensions.com so we can try and help resolve this for you.

Our team look forward to hearing from you and rectifying this query.

Kind Regards,
Halo Hair Extensions

Rated 3 out of 5 stars

Ok price and ok experience, great customer service though.

I ordered the deluxe hair extensions clip in set. I’m leaving a review simply as I question the validity of some of the other reviews here.

The value for money is not bad, they arrived swiftly, customer service is very good and they helped me match.

The hair quality itself is just ok, not that great. Easily tangles and not particularly soft, the clips are good quality. I also wouldn’t say it’s enough to add length as described.. thickness maybe if you get them cut in. Don’t get me wrong, definitely ok for the price. But the reviews saying it’s so soft and good quality seem inaccurate to me.

February 3, 2023
Unprompted review
Rated 1 out of 5 stars

Won’t be purchasing again

have purchased 3 packs of vibrant red nano ring hair extensions, when they arrived in the packet, they looked very magenta/purple like.. my hairdresser assured me that as they are supposed to be remy hair, they should colour/tone with my natural hair colour to match. So of course we proceeded to put the extensions in and tried an all over red colour. The extensions did not take to the colour one bit and any colour washed straight out.
I paid my hairdresser a lot of money to come out of the salon with unmatched hair as the extensions were completely different to the colour ordered and would not colour or style properly (curls just dropped straight out) she has advised me that this is an example of very poor quality hair. There are also clumps and clumps of fall out from the strands. This hair was not cheap. I am having to go back to my hairdresser, and spend more money so she can try and correct my hair to the poor quality, pinky/purpley/reddish hair that I have been supplied from Halo. Fair to say I’m really not happy with the quality of the hair or the colour which the hair is described to be. I have had them in two weeks now, following the correct aftercare as has extensions before, they Matt so bad and the knots are impossible to get out knotting my real hair with it. This is not real hair at all or at least 90% of it. These extensions are coming out Wednesday and I’m so scared that my hair will be extremely damaged too. I expressed this complaint to Halo, as I paid with Klarna I think I have had a refund but I have had no apologies from the company.

June 30, 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Good Afternoon Chloe,
Thank you for leaving this review. We are so sorry to hear to did not receive our reply. This matter was resolved straight away and the order was fully refunded - again we do apologise if you did not receive confirmation of this which has lead to you leaving this 1 star review. The refund was actioned 10 days before leaving this review.
Kind Regards,
Rachel

Rated 5 out of 5 stars

The softest extensions ever and so so…

The softest extensions ever and so so easy to apply! I would really recommend Halo extensions to anyone who is new to using hair extensions. X

May 26, 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Thankyou for your review Rosie! We really appreciate it! :)
We would love to see photos of you wearing our hair extensions.

Rated 1 out of 5 stars

Not what they used to be 😞

I have been a dedicated Halo extensions customer for the past 8-9 years and have always loved them, but sadly the past couple of years the quality has been absolutely awful!! My last few sets have tangled SO easily and the last set I bought a few weeks ago were so thin and wispy that they would have needed a good few inches cut off to make them look half decent so I now only use them to wear my hair in a bun as cutting them defeats the object of having hair extensions!!
Halo hair used to be thick and luxurious and I would buy at least twice a year but sadly I feel I now need to start looking elsewhere which is a nuisance when you have already found the perfect colour match but the quality just isn't up to standard. I give up even emailing them now.

March 1, 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Good Afternoon Victoria,
Thank you for leaving your review - We are so sorry that you feel this review was necessary, If you could please email us - our cusomer service team would love to try and help you regain the confidence back in our brand.
Kind Regards,
Halo Hair Extensions

Rated 5 out of 5 stars

Halo hair extension

Absolutely love my halo this is my first purchase of a halo hair extension.
I had this delivered 2 days after placing order.
Colour match is perfect definitely a game changer for me and halo hair extensions is my new best friend.
Highly recommend

May 2, 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Thankyou for your review in regards to our hair, delivery and colour match service We really appreciate it! :)
We would love to see photos of you wearing our hair extensions.

Rated 1 out of 5 stars

Worst extensions ever

Worst extensions ever! Tangles for days, shedding, and knots up on the sides throughout the day. Be prepared to brush your hair all day just to maintain the mess. Never again!

January 9, 2023
Unprompted review
Rated 3 out of 5 stars

Bought myself the inferno human hair…

Bought myself the inferno human hair ponytail and the colour is very close to my current hair so was impressed by that, it feels really soft and was packaged so nice! the only reason I didn’t give a 5 star is because the pony tail itself has to be the thinnest one I have ever bought before, I thought considering it was £70 it would have been a bit thicker so slightly disappointed as it’s my first purchase with halo.

April 12, 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Good Morning Jessica, Thank you for your review in relation to the 20" Ponytail. We are sorry that the Ponytail was thinner than you expecting but all 20" Ponytails are 75g and the 24" Ponytails are 120g 100% Indian Human Remy Hair.
Kind Regards,
Halo Hair Extensions

Rated 1 out of 5 stars

I am a stylist and I am trained in all…

I am a stylist and I am trained in all forms of extensions
I bought 150 stick tips double drawn for my own hair
When opening the packs I was surprised at the taper each bond had the density of each stick tip taped extremely from about 1/3 on the way down meaning the ends where very very thin compared to the top.
Had them put in anyway and they looked ok but after 1-2 washed with hair extension shampoo and conditioner I found the hair to be very easily matted and when brushing had lots of breakage hair fall on my lap, not shedding but bad breakage
I have had them in two weeks and I am having them removed as the continuous need for brushing is casuarina damage to my own hair and at least 10 have come out with my own hair attached even when holding the root area while brushing
Very disappointed and money wasted in my opinion

April 10, 2023
Unprompted review
Rated 1 out of 5 stars

Fake hair didn’t even last a month

Fake hair didn’t even last a month

February 28, 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Good Afternoon Miss Green,
So sorry to hear you are disappointed with the quality of our hair. Unfortunately you have not contacted us directly so we could discuss your issue before leaving this review.

Kind Regards,
Halo Hair Extensions

Rated 5 out of 5 stars

I bought my first set of extensions…

I bought my first set of extensions about a year ago. I love them! No shedding, great quality. I will be buying more very soon as I've dyed my hair. I will agree they were never quite the same after washing but still absolutely fine. They're probably not the very best on the market, but be prepared to pay £600-800 if you want them. They are great with curling irons/straighteners and a top competitor on the market. I would and have recommended them to everyone.

Gemma

July 11, 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Thank you for leaving us this excellent 5 star review Gemma. Very pleased to you are happy with your value for money with our hair extensions. Look forward to custom in the future!

Rated 5 out of 5 stars

So my parcel got lost

So my parcel got lost , however Rachel and the lady on instagram got it sorted for me straight away. I was really impressed with their customer service! thank you !

March 22, 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Good Afternoon Meg,

Thank you so much for taking the time to leave us this excellent review, again, we are so sorry your parcel was lost but we always try our best to resolve the issue as soon as possible. We will pass on your feedback to Rachel & the Instagram team involved. Hope you visit us again soon :)

Rated 1 out of 5 stars

I have had the extensions a month felt…

I have had the extensions a month felt amazing and lovely colour after washing once they now Matt really easy and lumps come out after every brush absolutely a waste of money emailed them nearly a week ago and nothing getting informed through instagram then get told I’ll get a response on Tuesday…. I wouldn’t bother the amount that comes out it fills your brush

March 19, 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Good Afternoon Georgia,

Thank you for your review. Sorry to hear you are disappointed with the 24" Luxe Weft, we have checked our emails and we have responded with a solution for you to try and help. Our hair is 100% Indian Human Remy hair so as long as all hair care is followed regarding the extensions it should not react in such a way.

Regards,

The Halo Team.

Rated 1 out of 5 stars

WORST QUALITY IVE EVER COME ACROSS

I’ve been wearing extensions for 15 years and these are the worst quality I’ve ever come across. They're lovely when you first get them, then when you wash them the colour runs out and they turn really dry. When wearing them the Matt up and turn into dreadlocks. I’ve only had mine 3 months and worn on a few special occasions but they are going in the bin. Don’t waste your money. I wish I read the reviews as they all say the same. AWFUL

March 16, 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Good Afternoon Sinead,

Thank you for your review. Sorry to hear you are disappointed with the quality after washing for the Deluxe Halo, we have checked our emails and we have responded with a solution for you to try and help with your situation. Our hair is 100% Indian Human Remy hair so as long as all hair care is followed regarding the extensions it should not react in such a way.

Regards,

The Halo Team.

Rated 1 out of 5 stars

Ordered medium brown and ash blonde…

Ordered medium brown and ash blonde halo, this was 2 weeks ago and still hasn’t arrived. No communication whatsoever by the company, in fact I cannot even find any emails to confirm my purchase or a tracking number, however they have taken payment from my account. Not very good customer service if even some of the basic things aren’t being done, as well as long waiting times for delivery. I wish I had tried alternate websites, I advise anyone else to do the same if they want the hair delivered in a reasonable time frame.

March 9, 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Good Afternoon Alice,

Please can you email us with your order number and full name so we can chase this up for you. All orders are sent with Royal Mail and DHL the same day with emails sent and text messages too.
Also, we don't have a shade named "medium brown" in the Halo range.

Kind Regards,

The Halo team

Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. I orderd from their website on 12.01.2023 and its almost 2 months and still have not received my order: 6274, I have sent many emails asking for either refund or an update about my order and still didn't hear from them .. Please Avoid purchasing from halo hair extension

January 12, 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Good Afternoon Nahad,

Sorry to hear this - unfortunately you have left your review on the wrong company. We know this for certain as this order ID is not one of ours and your name does not come up in our order system or emails. We have requested contact information from you so we can get in touch or if you could email us at info@halohairextensions.com - that would be great.

We urge you to check out our website as you will soon notice you haven't ordered from us.

Kind Regards,

Halo Hair Extensions
www.halohairextensions.com

Kind Regards,

The Halo Team

Rated 2 out of 5 stars

Wonderful customer service but please…

Wonderful customer service but please dont waste your money. I ordered the 'red' coloured hair extensions #35. One, they aren't red they're pink so it was a nightmare getting them to match my hair and two, this product is awful, I've had this hair in 3 months and it's shed so much on my next weave appointment I will be binning these and I've already ordered from else where. After the first wash they went so frazzled and dry it was awful, I emailed the company and they sent a replacement pack which was great - saying it might have been a faulty batch- but the second set of hair is just the same. Don't buy from them until they source and produce a better product.

January 1, 2023
Unprompted review
Rated 1 out of 5 stars

Colours are not the same !

Not worth the money. Bought from them as they were cheaper then Luxy hair.. cheaper for a reason! Colour was dark ash blonde.. it’s ginger. I took a picture in different lights and in the natural light it is shining with orange strands. I honestly thought I’d ordered wrong or they had sent the wrong one out. My hair compared to the photo online is the same colour. It’s what I get , dark ash blonde . But unfortunately this is a strawberry blonde and that’s being polite.

Hair feels nice and soft. Natural feel to it but my goodness the colours are way off !

Edit to add from reply from the company

Why would I contact you about the colours ? There was nothing else Ont he website that was close to my hair colour apart from this one . And it was completely different to what a dark ash blonde should be ! I returned and got my money back as I didn’t use it. No need for me to contact you directly about it, just making others aware that the colours on the website are not true in real life 👍🏻

February 21, 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Good Afternoon Hollie,
So sorry to hear you are disappointed with the colours of our hair. Unfortunately you have not contacted us directly so we could discuss your issue before leaving this review.

Kind Regards,
Halo Hair Extensions

Rated 1 out of 5 stars

Terrible customer service…

This company has the most terrible customer service. I ordered the halo extensions from my salon and loved it. I tried to find the products (shampoo, conditiner, etc) that’s recommended by this company to use on their extensions. I called salon after salon and no one sold their products. I called the corporate office and literally begged them to sell me their shampoo and conditioner and they flat out refused and said only salons can purchase their products. It shouldn’t be this difficult to buy shampoo. Just sell your damn serums and shampoos to customers; it’s not like I am asking you to sell me your kidneys.

February 16, 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Good Afternoon Palak,

Can you please email us with your order ID number in relation to your orders? We have tried to search your name but nothing is coming up. We would love to help to resolve your issue and we await your email.

Kind Regards,

The Halo Team

Rated 5 out of 5 stars

Nano tip hair

I had a awful experience with another company but found these guys and honestly cannot recommend them highly enough the hair is brilliant and the customer service is above expectation they really are great Rachel was amazing and got back to my email within the hour !!

January 27, 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Good Afternoon Sam,

Thank you so much for your excellent review. We will pass on your feedback to Rachel directly, we are very happy to hear we exceeded in our customer service.

Kind Regards,

The Halo Team

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