Halo Wheels Reviews 

241
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that online orders arrive very quickly, are carefully prepared, and feature wonderful communication throughout the entire purchasing process. People also love the high quality of the products, stating they are extremely durable, look fantastic, and perform exceptionally well on every ride. However, some reviewers were not happy with delivery delays or courier services that required multiple attempts to successfully drop off the package. A few other consumers also noted occasional minor issues, such as parts coming loose during use or items making strange noises initially.

What people talk about most

Product

People report positive experiences with product, highlighting top quality items, reliable stock, and prompt... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that items arrive very quickly and in good... See more

Service

Customers had positive experiences with service, frequently highlighting exceptional support and lightning... See more

Order

Customers consistently note positive experiences with order fulfillment, highlighting quick delivery times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered two wheels and tyres on a deal, all came in very quick time, well packaged and constant update on delivery. Son absolutely delighted! Would not hesitate to use again, and definately recommend.... See more

Rated 5 out of 5 stars

I had a long standing issue with a vintage steel bike that local bike shops couldn’t help with I called a well known frame builder who recommended Halo The parcel arrived and I’ve rebuilt the bike... See more

Rated 5 out of 5 stars

I rarely leave a review at all but these guys offered beyond exceptional support and lightning fast delivery. I highly recommend ordering with their own store and not hesitating to reach out if you ne... See more

Rated 5 out of 5 stars

Very easy to deal with, They answered a query over the phone, I then placed an order. The order was sent promptly. It was well packed and as per the order. The products are excellent. I ordered... See more


Company details

  1. Bicycle Store
  2. also in
  3. Bicycle Wholesale

Information provided by various external sources

Award winning, hand built wheels covering a huge range of disciplines including mountain bike, road, fixed gear, BMX race, gravel, cyclo-cross and more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

241 reviews

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4.8

All reviews

(241)

71 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor build quality

Ordered a brand new halo gravitas 29’ and i have had noting but have had nothing but issues with it.
Beginning with the spokes consistently coming loose even after bring trued and a full rebuild with the same spoke tension and a perfectly straight wheel.
Ive had this wheel for about 3 months and it has already separated at the joining seam.
Do not waste your money on this company they are dangerously built and a hazard to use

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

I rarely leave a review at all but…

I rarely leave a review at all but these guys offered beyond exceptional support and lightning fast delivery. I highly recommend ordering with their own store and not hesitating to reach out if you need anything, they are a rare positive exception in a world of shit support.

October 12, 2025
Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with, They answered a query over the phone, I then placed an order.
The order was sent promptly.
It was well packed and as per the order.
The products are excellent.

I ordered an Aerorage rear wheel for fixie use, a cover for the non-used threads and some rim tape.

October 8, 2025
Rated 5 out of 5 stars

Great service

Great service! Swapped my wheel when I ordered the wrong driver with no questions asked. Thanks Mark for sorting it quickly too

September 24, 2025
Rated 5 out of 5 stars

T2 wheel built with spin doctor hub

T2 wheel built with spin doctor hub , arrived quickly and undamaged very well packaged. wheel now done 5000 miles (off road) . spokes all still tight, colour (black) has worn off the brake surface but thats to be expected with v brake set up . happy Halo are still producing rims for classic mtb that are still used as they should be, slightiy wider and heavier than mavic 517 lemon it replaced but 2.3 dhr tyre is perfect on this rim, think i made the right choice, only issue i had was braking surface width, had to change to narroweer kool stop pads as shimanos were to wide for this rim.

February 18, 2025
Rated 4 out of 5 stars

Your service was very good but...

Your service was very good. But delivery was very poor. 3 days in a row I received an email telling me that delivery was to occur on that day, only to receive an email later in the day telling me that had been unable to deliver because they got no answer. I have 2 permanent reception staff 24 hours a day and extensive CCTV. There is no way what they were saying is true. You might want to consider a different courier.

September 24, 2025
Rated 5 out of 5 stars

Excellent quality

I bought a drove line dynamo wheel and this is my second. The rim is well made and finished well, it sets off my bike nicely. This is my second purchase of this wheel so I have a little long term experience to go along with this review. I can recommend this wheel as I have not had any issues over a few thousand miles with my previous purchase so I can say the durability is top notch.

September 12, 2025
Rated 1 out of 5 stars

Poor customer service. lack of quality control

Ordering 3 Halo tyres was not a problem and delivered promptly. Tyres were of very poor quality and hadn't been checked before being sent. Badly twisted & malformed in places and one tyre had slit in sidewall which was paper thin.
Referred this back to Mark at Halo and photos sent as requested. Response a few days later that pumping up the tyres would solve this and one replacement would be sent for the tyre with damaged sidewall. I responded within five minutes that this was unacceptable and requested full refund. No response from Halo.
Chased this up with phone call and told Mark not available and he would call back. He didn't and called again. Mark still busy and receptionist admitted she had spoken with him and full refund to be given. Also, that the whole batch of tyres was defective.
I've had Halo tyres on 3 of my bikes for approx. 15 years with no problems. Appalling customer service and quality control. I'll buy elsewhere in future.
Halo could have got 3 stars with good customer service. Sadly, just 1 star.

August 28, 2025

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