Hammond Cars - NorwichReviews 

Your staff were very kind and helpful and understanding towards somebody like me,( no longer young). The purchase of the car we selected went through smoothly without any problems. Well done everybody.

Very helpful staff. George answered all my questions & was very professional.

The salesperson I dealt with (Benji) was really helpful and easy to deal with; however I was not happy with their pricing strategy, the first time I called I spoke to a woman and she was not helpful with my particular needs and eventually cost me £900, not ideal.
The car is great up to now and I’m very pleased with it.

​My wife and I just endured a nightmare experience with Hammond Cars Norwich that cost us 7 hours of travelling and £446.16 in wasted travel fares, all due to completely untrustworthy and unprofessional staff and misleading descriptions.

​I was looking at a vehicle priced at £15,500. The salesperson, Curtis, told me on Thursday 30th May to wait until Saturday for him to get back to me with a finalized price after asking for a small discount. Instead of calling back, he ignored my calls all day. When I finally got through to his colleague, Ethan, I was told the price had been increased by market data they have no control over up by £200 to £15,700. This forced me into a position where I had to pay a £500 deposit just to lock it in, out of fear of further price manipulation.

​Because I have a severe back condition and was travelling 3.5 hours each way, I explicitly asked multiple times for a video and absolute confirmation that the car was in perfect condition. I was assured it was.

​When we arrived, the car was a total mess and arguably unsafe. It had:

​A front passenger tyre which was badly bald and concern of mechanical issue and safety.

​An active, heavily bubbling inverter coolant system fault under the bonnet.

​A broken rear passenger window that wouldn't operate.

​A mo working air conditioning system.

​A large unadvertised dent in the driver's door and loose external pannel trim.

​When confronted with these issues, Curtis’s exact words to me were: "I don't check the cars, I just sell them." This is an appalling admission of incompetence from an established dealer.

​When I complained to the General Manager, he hid behind a defensive corporate wall, claiming their mechanic checked it the next day and "everything was fine"—completely contradicting what we saw with our own eyes on the forecourt on the day and also havingba refund of deposit slip clearly stating all these reason above and having video and picture evidence provided to management still nonone thought it would be good to look into this.

They flatly refused to reimburse a single penny of our travel expenses, despite their staff explicitly misleading us into making the journey.

​Thankfully, I received the return of my £500 deposit, but I am still massively out of pocket for the travel and wasted time. Buyers beware: do not trust their word, do not trust their "mint condition" promises, or 5 star reviews and do not travel any distance to buy from Hammond Cars. Completely unprofessional and deceitful. This was the most worst experience i have every experienced and it seems like the place is run by people who dont understand or care about their jobs and roles and confidential mislead honest people who have saved their hard earnings to be mislead into spending on a company who has no regards to looking into or correcting a massive issue like this which prevented a resolution or sale.

PLEASE BE AWARE AND BUY FROM A MAIN DEALER INSTEAD AS THIS PLACE IS VERY VERY POORLY RUN AND ARE HAPPY TO SELL YOU SOMETHING THEY KNOW NOTHING ABOUT OR HAVE CHECKED OVER IT SEEMED.

STAY SAFE AND STAY FAR AWAY 

Absolute warning to all buyers: Untrustworthy pricing, unprofessional, terrible vehicle prep and checks

​My wife and I just endured a nightmare experience with Hammond Cars Norwich that cost us 7 hours of travelling and £446.16 in wasted travel fares, all due to completely untrustworthy and unprofessional staff and misleading descriptions.
​I was looking at a vehicle priced at £15,500. The salesperson, Curtis, told me on Thursday 30th May to wait until Saturday for him to get back to me with a finalized price after asking for a small discount. Instead of calling back, he ignored my calls all day. When I finally got through to his colleague, Ethan, I was told the price had been increased by market data they have no control over up by £200 to £15,700. This forced me into a position where I had to pay a £500 deposit just to lock it in, out of fear of further price manipulation.

​Because I have a severe back condition and was travelling 3.5 hours each way, I explicitly asked multiple times for a video and absolute confirmation that the car was in perfect condition. I was assured it was.
​When we arrived, the car was a total mess and arguably unsafe. It had:
​A front passenger tyre which was badly bald and concern of mechanical issue and safety.
​An active, heavily bubbling inverter coolant system fault under the bonnet.
​A broken rear passenger window that wouldn't operate.
​A mo working air conditioning system.
​A large unadvertised dent in the driver's door and loose external pannel trim.
​When confronted with these issues, Curtis’s exact words to me were: "I don't check the cars, I just sell them." This is an appalling admission of incompetence from an established dealer.
​When I complained to the General Manager, he hid behind a defensive corporate wall, claiming their mechanic checked it the next day and "everything was fine"—completely contradicting what we saw with our own eyes on the forecourt on the day and also havingba refund of deposit slip clearly stating all these reason above and having video and picture evidence provided to management still nonone thought it would be good to look into this.

They flatly refused to reimburse a single penny of our travel expenses, despite their staff explicitly misleading us into making the journey.
​Thankfully, I received the return of my £500 deposit, but I am still massively out of pocket for the travel and wasted time. Buyers beware: do not trust their word, do not trust their "mint condition" promises, or 5 star reviews and do not travel any distance to buy from Hammond Cars. Completely unprofessional and deceitful. This was the most worst experience i have every experienced and it seems like the place is run by people who dont understand or care about their jobs and roles and confidential mislead honest people who have saved their hard earnings to be mislead into spending on a company who has no regards to looking into or correcting a massive issue like this which prevented a resolution or sale.

PLEASE BE AWARE AND BUY FROM A MAIN DEALER INSTEAD AS THIS PLACE IS VERY VERY POORLY RUN AND ARE HAPPY TO SELL YOU SOMETHING THEY KNOW NOTHING ABOUT OR HAVE CHECKED OVER IT SEEMED.

STAY SAFE AND STAY FAR AWAY

I bought one of them. They hid the defects in the car. Poor customer service. No cooperation, avoidance of responsibility. Avoid! Avoid! Avoid!

We were expecting a professional dealer site with showrooms, sales and service bays etc. But it's basically a large portacabin surrounded by hundreds of used cars. We were about 90 minutes from the Norwich site and I had phoned the day before as we wanted to drive the vehicle away if the condition was good enough. When we got there the price had gone up another £100 from the previous day, but with negotiation we managed to get it to the previous price. I get the impression that Hammonds probably buy their vehicles from auctions and don't really prep the vehicles much before sale. They are cheaper but then you'll still have alloy wheel scuffs and the odd stone chips etc. Our vehicle drove well (apart from a slightly deflated tyre) and we took it there and then. It didn't have the MOT certificate though we could confirm it had passed on the government site. So far all is well and hopefully the 30 day warranty will be long enough to see if there are any serious faults.

Lucy and gents were a pleasure to meet and very helpful.

Car was as advertised so all really good.

THE CAR IS LOVELY AND HAPPY WITH IT. (BUT)
I travelled 375 miles from Glasgow to Norwich to buy a car from Hammond Cars. Shortly after purchase, I discovered the vehicle's Service B was actually overdue by 143 days. I genuinely misunderstood the dashboard message and initially thought the service was due in 143 days.
THE VEHICLE ADVERT DID NOT CLEARLY STATE THAT THE SERVICE WAS ALREADY OVERDUE, I travelled with confidence and buy the car.
I ended up having to pay for the service myself while still within the 30-day warranty period. When I contacted Hammond Cars to ask if they could offer any help or goodwill contribution towards the cost, I was simply told there was nothing they could do because I had signed the paperwork.
Very disappointed with the lack of customer service and after-sales support. After travelling such a long distance to purchase the vehicle, I expected a more helpful and understanding response. Unfortunately, my experience has left me feeling that customer care ends once the sale is completed.

Welcomed from the moment stepped on to forecourt. Left to wander at our own pace and when ready, to come into the office. All staff that weren’t with customers said hi.
Asked if wanted a drink and to take a seat. Very helpful in the questions we asked about the car. Gave us a test drive and then left us to play around with the car and to make sure we were happy before proceeding.
Kurtis absolutely polite and professional on the both days we visited. Nothing too much for him and definitely not pushy like other salesman.
Thank you

Outstanding customer services Chris was brilliant and Alfie was exceptional. Nothing was too much trouble and talked us through the car. We spent all morning going through the car and taking the car for a test drive. Would highly recommend.

Very friendly and helpful staff. Staff were knowledgeable, answered all of our questions and we were allowed to test drive the car by ourselves.The buying experience was made very easy and enjoyable.

Customer service was brilliant, even though there was problems with accessing information on the computers. We were kept informed the whole time.

service was good ,but vehicles are not cleaned or valeted.

Had a great experience buying a car, it was easy, and straight forward. Kurtis did such a good job and was so helpful. Couldn’t recommend more.

This is the second car I have purchased from hammond.

I purchased a car last year with 12 months warranty, a few months later the car went wrong. I couldn't fault Hammond cars, they had it sorted in days and I was back on the road! You often read/hear horror stories from other companies not adhering to the warranty promise but hammond definitely do!

So our recent second purschase - What me and my wife like, is when we are left alone to look around after and explaining we are ok, we want to look ourselves and discuss options hammond every time delivers this at the norwich branch.

we bought it and drove it away there and then!

Great service

Polite,can do (pickme up at station) and honoured the broken keyetc.

I recommend, lovely service .