The initial contact by telephone was a little shaky but the service once in Norwich the following day was without fault. Car seems okay during the 40 miles drive to Suffolk although one of the two key... See more
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Visited both the Norwich & Ipswich branches in the past 2 days. Test driving one car in Norwich & then a higher spec model in Ipswich, which I ultimately bought. Both Austin in Norwich & Rob in Ipswic... See more
Brilliant service from Jaden. Went for one car came out with another - totally happy. No pressure to buy, just information and given space to think. Very knowledgeable and reassuringly cars are... See more
Company replied
Professional and very friendly service by all staff. Staff at Ipswich took time to help us find a car that met all our needs and within budget. Great choice of cars and all with detailed overview... See more
Company replied
Company details
Written by the company
Hammond Cars – East Anglia’s Leading Independent Used Car Dealership Hammond Cars is a family-owned business established in 1974, proudly serving customers across the East of England for over 50 years. With dealerships in Great Yarmouth, Ipswich and Norwich, we offer a combined group stock of more than 1,000 high-quality used cars, all handpicked to ensure the best value at the lowest prices. We take pride in providing a hassle-free, relaxed and transparent car-buying experience. Customers are welcome to test drive unaccompanied and drive away with complete peace of mind. We also offer the option to purchase a comprehensive 1-year warranty for added security. Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Our promise to you
Written by the company
- We are committed to our customers!
- Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Contact info
Helen House, Chequers Road, NR15 2WZ, Norwich, United Kingdom
- 01493 742920
- hammondcarsuk.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 48 hours
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Chris Kelly was extremely helpful and…
Chris Kelly was extremely helpful and definitely made it a pleasant experience dealing with the Hammond claims department. Any issues raised with Chris, he made sure to sort it efficiently and effectively. Very satisfied with his service!
December 15, 2025
Unprompted review
Reply from Hammond Cars
Thank you for your fantastic feedback. We're delighted to hear that Chris Kelly was so helpful and made your experience with the Hammond Claims Department a pleasant one.
It's great to know that any issues you raised were handled efficiently and effectively, and that you were satisfied with the service you received. We'll be sure to pass your kind comments on to Chris.
We really appreciate you taking the time to share your experience.
Great salesman no hard push
March 9, 2026
Reply from Hammond Cars
Thank you for your review. We're really pleased to hear you had a positive experience and appreciated the relaxed approach from our sales team. We always aim to make the process comfortable and pressure-free for our customers.
We hope you're enjoying your new car and appreciate you taking the time to share your feedback.
Be very careful with this dealership we…
Be very careful with this dealership we were rushed and continuously baited with losing the car before purchasing if we didn’t do it straight away. Agent didn’t advise about service being due (which is a major red flag) and then three days after buying the car needs an urgent oil change. Claims guy was awesome and honest the sales and management lied through their teeth when this was brought up. Avoid and go with much better companies locally - the old adage of you get what you pay for comes to mind
February 22, 2026
Unprompted review
Reply from Hammond Cars
Thank you for taking the time to share your feedback. We're sorry to hear that you felt rushed during the purchasing process and that your experience did not meet the standards we aim to provide.
We always strive to ensure customers feel comfortable and fully informed when making a purchase, so we're disappointed to hear this was not how you felt during your visit. We appreciate you highlighting the positive interaction you had with our claims colleague and will be sure to pass your comments on.
We take concerns like this seriously and would welcome the opportunity to look into the matter further.
Friendly and helpful
Had a nice experience buying my first car here, Lucy was super helpful and friendly - which made the experience about as enjoyable as it can be!
March 8, 2026
Unprompted review
Reply from Hammond Cars
Thank you for your lovely review. We're so pleased to hear that you had a great experience buying your first car with us.
It's wonderful to know that Lucy was so helpful and friendly and helped make the whole process as enjoyable as possible. We'll be sure to pass your kind comments on to her.
Congratulations on your first car, and we hope you enjoy every mile!
Wouldn't recommend overall!
Wouldn't recommend overall. Customer service was good, friendly team and gave all the info I needed to know on the cars I was looking at there, at the time. I purchased a car at the end of August 2025 and as I found a fault with the heating system on the test drive (only air con on the feet worked, that was it), we both signed and agreed that it would be sold under the agreement it would be repaired. However, after only 4 days of owning the car, the engine light was on. The o2 sensor was the cause, and it was repaired at no charge under the 30 day warranty. When the car went in to the garage for the heating block diagnostic shortly after, the garage found the back suspension was gone and stressed it was unsafe to drive (I would have had to sign a waiver to take the car back from them). I chose to listen to their advice and the car stayed therenuntil they could fix it, but this was now a 3rd issue and one that should also have been checked before sale. The repair was not the sort that I cluld bave caused withing less than a week owning the car. To add to this, the speakers then stopped working, one was always crackly but out of the 4, only one worked and I couldn't use the hands free.
Having no demister function as the colder months drew, to be able to actually see out of the windows, so again, I couldn't drive the car and had to really push the urgency of needing the repair done ASAP as it is unrealistic to go weeks without being able to drive the car.m - I did in fact bave to go weeks without being able to use the car. Many plans cancelled as a result. I had the car at that point for about 3/3.5 months and had hardly been able to use it!
All in all, whilst the faults were fixed thanks to the 30 day warranty, these faults all happened (aside from the heating block issue I purchased the car with) within the space of approx 18-20 days of owning the car. THREE out of the 4 garages involved in these repairs said they have had a good amount of cars coming in, fed from Hammond Cars claims teams for repairs, as they don't appear to be properly checked before being listed for sale. The sales man who completed the sale did try to sway me to purchase the 12 month warranty, stating "I know what I'd do"... 👀
The initial experience with the team was welcoming, but the huge inconvenience of repeatedly having to have my car checked, then dropped off for repairs for days/a week at a time was a logistical nightmare to navigate, as anyone would find it!
Alongside this, there were delays and poor communications in updating me of the status of repairs, waiting on parts or even just that my car was ready to collect - these I recognise are not the fault of Hammond themselves, but again added to the entire negative experience. Really disappointed as I chose the garage under the impression it would be better than a private sale, but it's actually proven to be the worst experience out of buying and owning a car, over my 17 years of driving. Approach with caution and bring a qualified mechanice to thoroughly check any prospective vehicle out if you choose to use Hammonds.
August 31, 2025
Unprompted review
Reply from Hammond Cars
Thank you for taking the time to leave such detailed feedback. While we’re pleased to hear that you initially found the team welcoming and helpful, we’re very sorry to read about the issues you experienced after purchasing your car and the inconvenience this clearly caused.
We appreciate how frustrating it must have been to deal with multiple faults and periods where you were unable to use the vehicle, particularly when repairs and diagnostics required the car to be returned several times. That’s certainly not the ownership experience we want for our customers.
It’s good to hear that the issues raised were addressed under the warranty, but we fully recognise that the disruption and delays you describe would have been difficult to manage. Your comments regarding communication and the overall process have been noted, as feedback like this helps us review and improve our procedures.
Professional and very friendly service…
Professional and very friendly service by all staff. Staff at Ipswich took time to help us find a car that met all our needs and within budget. Great choice of cars and all with detailed overview and inspection details giving peace of mind.
Darnell also made the paperwork, tax application and transfer of our old car an easy process talking us through every step.
Many thanks for all your help.
March 7, 2026
Unprompted review
Reply from Hammond Cars
Thank you for your wonderful review. We're delighted to hear that you had such a positive experience with our team in Ipswich and that they were able to help you find a car that suited both your needs and your budget.
It's great to know that the information and inspection details provided gave you peace of mind, and that Darnell made the paperwork, tax application, and part-exchange process straightforward by guiding you through each step. We'll be sure to pass your kind comments on to him.
Many thanks for choosing us, and we hope you enjoy your new car!
Service is good,sales person helpful
March 4, 2026
Reply from Hammond Cars
Thank you for your kind feedback! We're really pleased to hear that you found our service good and that our salesperson was helpful. Providing friendly and supportive service is very important to us, so it’s great to know we met your expectations. We truly appreciate you taking the time to share your experience and hope to assist you again in the future.
Great service
I chose to go to Hammonds as my father in law brought a car from here last year and is very satisfied.
Jack was very helpful and answered all of my questions. I didn't feel any pressure to buy and felt I had time to think about the purchase. Jack then efficiently helped me through the process of buying the car and i was able to drive it away that day.
Thank you Jack.
March 7, 2026
Reply from Hammond Cars
Thank you so much for taking the time to leave such a lovely review. We're really pleased you chose to come to us following your father-in-law’s positive experience, and it's great to hear that Jack was so helpful throughout your visit.
We’re glad you felt comfortable and never under any pressure while making your decision, and that Jack was able to answer all of your questions and make the whole process smooth and efficient so you could drive away the same day.
I’ll be sure to pass your kind comments on to Jack – he’ll be delighted to hear them. We hope you enjoy your new car and look forward to welcoming you back to Hammonds in the future.
Great experience
Stan was great and talked me through the whole process. All the staff are lovely and do not make you feel pressured into purchasing like you sometimes get with alternative dealerships. They have a large variety of cars to look at and choose from and are transparent with any issues the car may have. Would reccomend this garage to anyone!
March 5, 2026
Reply from Hammond Cars
Thank you for your fantastic review. We're really pleased to hear that Stan was able to guide you through the whole process and that you felt comfortable and supported throughout your visit.
It's great to know that our team's approach and the range of vehicles available made your experience a positive one. We always aim to be open and transparent, so your comments mean a lot to us.
Thank you for your recommendation and we hope you enjoy your new car!
Young Jaden at the Yarmouth office was…
Young Jaden at the Yarmouth office was so helpful. Organising the transfer of existing insurance for us, sorted out the road fund license and worked way past their closing time to ensure we got home safely in the new car. The most helpful sales person I have ever encountered, this lad is a credit to the group. Thanks again.
March 3, 2026
Reply from Hammond Cars
Thank you for your wonderful review. We're delighted to hear that Jaden at our Yarmouth office was able to help you throughout the process and made sure everything was sorted for you before you left.
It's great to know he went the extra mile to organise the insurance transfer, road fund licence, and stayed late to ensure you could drive away safely in your new car. Your kind words will mean a lot to him, and we’ll be sure to pass them on.
Thank you again for your feedback, and we hope you enjoy your new car!
Reply from Hammond Cars
Thank you so much for your kind review! We’re delighted to hear that you had such a positive experience and that our sales representative was brilliant and attentive. Providing helpful, friendly service is really important to us, so it’s great to know this came across during your interaction.
We truly appreciate you taking the time to share your feedback and hope to assist you again in the future!
Reply from Hammond Cars
Thank you for your lovely feedback! We're so pleased to hear you're happy with everything. Benji will be delighted to know his help made such a positive impression.
We really appreciate you taking the time to share your experience and hope to assist you again in the future!
Kurtis was a nice guy to deal with
Kurtis was a nice guy to deal with. He did his best to give as much information on the car we bought.
Company rules meant he could not do as much as we wanted, but the deal was still good.
Thank you Kurtis for being helpful
March 2, 2026
Reply from Hammond Cars
Thank you so much for your kind review!
We’re really pleased to hear that Kurtis provided you with clear and helpful information throughout your purchase. He always aims to make the process as smooth and transparent as possible.
While we do have certain company policies in place, we’re glad to know you still felt you received a good deal and a positive experience overall.
We’ll be sure to pass your thanks on to Kurtis — he’ll really appreciate it!
Wishing you many happy miles in your new car 🚗
Reply from Hammond Cars
Thank you so much for your kind review! We’re really pleased to hear that our team was helpful on both occasions — that’s exactly the experience we aim to deliver every time.
It’s also great to know the AA checks helped give you that extra peace of mind and seal the deal. We truly appreciate you taking the time to share your feedback, and we look forward to assisting you again in the future.
After buying a car in October last year…
After buying a car in October last year the second day we drove the car the check exhaust system and engine light came on and the passenger window stopped working.
We contacted hammonds to inform them then had we had the car checked for the faults at our own cost.
It came back with many faults the undertray was falling off no way could this could be missed with a basic check.
The car clearly wasn't checked at any point just washed the fule gauge didn't work the exhaust system needed replacing. The cars electrics need rewiring because its all wrong.
Radio doesn't work drivers door won't open number plate dented.
After being told the undertray on a car is a cosmetic item hammonds wouldn't pay for a new one eventually they agreed to pay for the repair.
Because clearly something you can't see isnt cosmetic.
The repair was done and a week later all the faults came back apart from the undertray so it went to the main dealer and they find the electrical fault but the cost of repair is very high.
I said to hammonds ok to swap the car over but they don't have any suitable cars to swap at the same price.
I'm then told by the Ipswich branch manger if I want a car that works I would have to pay the difference nearly £3000 obviously i said no.
He didn't like the fact i was asking him to take a loss to sort this problem out he insisted that the car was checked. I asked him to email me all the information for the check that was 5 weeks ago I still haven't received the information from him.
He then rang the warranty department and tried to force me to sell car back to them saying im being unreasonable wanting a car that works and that I won't pay £3000 extra for the car that works.
The warranty department then threatened to force a buy back on the car because I wouldn't pay the extra £3000 for a car that works saying im holding them to ransom because the car was never checked.
He then told me yes the car was checked but again he can't provide the information of who checked it and when.
Now nearly a month later they haven't found a suitable replacement for the car and the warranty department won't respond to Emails or answer the phone after ringing them 14 times in one morning.
I know the car was never checked a 5 year old could see the undertray hanging off the car. They give you a certificate but don't really check the car before you buy it.
So now I will have get the finance company and ombudsman to hold hammonds to account because there only soloution is me pay another £3000 then not reply to me at all !!!!
The sales guy was nice but clearly the after sales is just 40 seconds on hold and a answering machine.
Just a shocking after service please don't buy from here 😕
March 3, 2026
Unprompted review
Reply from Hammond Cars
Thank you for taking the time to share your concerns. I am genuinely sorry to hear about the difficulties you have experienced since purchasing your vehicle, and I fully appreciate how frustrating this situation has been for you. We take all customer feedback seriously, and I would like to provide some clarity on the steps we have taken to support you so far.
Shortly after you reported the initial issues with the exhaust system and passenger window, we authorised repairs immediately and ensured that the vehicle was booked into a garage as soon as possible. The required components for the exhaust were replaced, and further diagnostic work was carried out on both the exhaust and the window. Unfortunately, although the work was completed promptly, the issues reoccurred.
To escalate matters appropriately, we arranged for the vehicle to be inspected by Hyundai. Their technicians also attempted multiple repair approaches, both for the exhaust and the passenger window. Despite their efforts, they were unable to permanently resolve the window fault at that stage.
When you expressed your wish to reject the vehicle, we worked with you to explore all available options. You confirmed that you would only consider exchanging the car for another Hyundai Tucson. At that time, we did not have a Tucson in stock within the same price range. The only Tucson available was £3,000 more, and we were transparent in explaining that the difference in price would need to be covered should you choose that option.
To give you alternatives, we also offered to buy the vehicle back from you. However, you advised us that this would not be suitable due to concerns about being able to obtain new finance independently. Because of this, neither option was acceptable to you, and we understand the situation became increasingly difficult.
We want to emphasise that our intention has always been to get the vehicle repaired properly and returned to you in full working order. We are pleased that you have now agreed to allow the vehicle to be assessed again, and we have booked it into an authorised garage to diagnose and resolve the outstanding issues.
Our goal is to ensure that your vehicle is repaired to a satisfactory standard as quickly as possible. We remain committed to working with you constructively and to finding a fair resolution.
Thank you again for your patience. Should you have any further concerns or require updates, please feel free to contact the Claims Department directly and we will be more than happy to assist.
Reply from Hammond Cars
Thank you very much for taking the time to leave us a review.
We’re really pleased to hear that you felt there was no pressure during your experience with us. Providing clear information, helpful guidance, and giving our customers the space to make the right decision for themselves is something we truly value.
Your feedback means a lot to our team, and we appreciate your support. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Great customer service
Great customer service. Love my car, no problems as yet 🤞💕
Got my car mot’d straight away as Hammonds pay for any MOT failures within the first month of purchase.
October 4, 2025
Reply from Hammond Cars
Thank you so much for your fantastic review!
We’re delighted to hear that you’re loving your car and that everything has been running smoothly 🤞💕 That’s exactly what we hope for every customer.
It’s also great to know you were happy with the service you received. At Hammonds, we want our customers to drive away with total confidence, which is why we cover any MOT failures within the first month of purchase. We’re glad that gave you extra peace of mind.
We truly appreciate you taking the time to share your experience, and we wish you many happy miles ahead!
My experience
My experience dealing and buying a car through Hammond Cars in Norwich was very pleasant. Benji was professional, efficient and very helpful.
February 28, 2026
Reply from Hammond Cars
Thank you so much for taking the time to share your experience.
We’re delighted to hear that your car-buying journey with Hammond Cars Norwich was such a pleasant one. It’s great to know that Benji provided professional, efficient and helpful service — we’ll be sure to pass your kind words on to him.
Our team works hard to make the process as smooth and enjoyable as possible, so your feedback really means a lot to us.
Wishing you many happy miles in your new car, and please don’t hesitate to get in touch if we can help with anything in the future.
Seemed very trustworthy.
I found the staff be helpful, polite, and they made the whole experience of buying a car from them stress free. The car I bought, which was a Kia drove absolutely 100% in fact I had to drive it 100 miles home and never missed a beat. I would definitely recommend Hammonds.
February 27, 2026
Reply from Hammond Cars
Thank you so much for your fantastic review.
We’re really pleased to hear that you found our team helpful and polite, and that your whole car-buying experience was stress free — that’s exactly what we aim for.
It’s great to know your Kia performed perfectly on the 100-mile drive home too! There’s nothing better than that first long journey going smoothly and giving you total confidence in your new car.
We truly appreciate your recommendation and your kind words about Hammonds. If there’s ever anything you need, we’re always here to help.
Wishing you many happy miles ahead!
Purchased my new car today with Hammond…
Purchased my new car today with Hammond cars Ipswich, no hassle’s or hard sell, just good all round professional service, dealt with a young man called Oscar Southernwood, who may I say is a credit to your company, great service thanks, kind regards Stuart Johnson 👍
February 28, 2026
Unprompted review
Reply from Hammond Cars
Thank you very much for your wonderful review.
We’re delighted to hear that your experience with Hammond Cars Ipswich was hassle-free and professional from start to finish. That’s exactly the kind of service we aim to deliver every day.
It’s especially great to hear your kind words about Oscar Southernwood — we completely agree, he’s a real credit to the team. We’ll be sure to pass your feedback on to him; it will mean a lot.
Thank you again for choosing us, Stuart. We wish you many happy miles in your new car, and if there’s anything you need in the future, we’re always here to help.
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