The initial contact by telephone was a little shaky but the service once in Norwich the following day was without fault. Car seems okay during the 40 miles drive to Suffolk although one of the two key... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Visited both the Norwich & Ipswich branches in the past 2 days. Test driving one car in Norwich & then a higher spec model in Ipswich, which I ultimately bought. Both Austin in Norwich & Rob in Ipswic... See more
Brilliant service from Jaden. Went for one car came out with another - totally happy. No pressure to buy, just information and given space to think. Very knowledgeable and reassuringly cars are... See more
Company replied
Professional and very friendly service by all staff. Staff at Ipswich took time to help us find a car that met all our needs and within budget. Great choice of cars and all with detailed overview... See more
Company replied
Company details
Written by the company
Hammond Cars – East Anglia’s Leading Independent Used Car Dealership Hammond Cars is a family-owned business established in 1974, proudly serving customers across the East of England for over 50 years. With dealerships in Great Yarmouth, Ipswich and Norwich, we offer a combined group stock of more than 1,000 high-quality used cars, all handpicked to ensure the best value at the lowest prices. We take pride in providing a hassle-free, relaxed and transparent car-buying experience. Customers are welcome to test drive unaccompanied and drive away with complete peace of mind. We also offer the option to purchase a comprehensive 1-year warranty for added security. Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Our promise to you
Written by the company
- We are committed to our customers!
- Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Contact info
Helen House, Chequers Road, NR15 2WZ, Norwich, United Kingdom
- 01493 742920
- hammondcarsuk.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience!
Recently brought my new car and part exchanged my old car. The whole time we were there, everyone was friendly and professional. Thankyou to Stan for accompanying me on my test drive & completing all the paperwork! Thanks to the other lad who done a great job on cleaning it up before we went home :)
March 19, 2026
Reply from Hammond Cars
Thank you so much for your lovely review! We’re delighted to hear that you had such a positive experience with us while purchasing your new car and part exchanging your old one.
It’s great to know that the team made you feel welcome and looked after throughout your visit. We’ll be sure to pass on your kind thanks to Stan for the test drive and paperwork, as well as to our team member who prepared your car to such a high standard before you drove away.
Congratulations on your new car, and thank you again for choosing us! 🚗
Reply from Hammond Cars
Thank you so much for your kind words! We’re really glad to hear you found our team helpful and patient—that’s exactly the experience we aim to provide. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We truly appreciate your feedback!
Served by Benji was really good and…
Served by Benji was really good and patient, drove away happy with my new car
March 17, 2026
Reply from Hammond Cars
We’re delighted to hear that Benji provided such a great experience and took the time to ensure everything went smoothly for you. It’s fantastic to know you drove away happy with your new car—that’s exactly what we aim for.
We’ll be sure to pass your lovely feedback on to Benji. Enjoy your new car, and please don’t hesitate to reach out if there’s anything else we can help with in the future!
I made enquiries for a car
I made enquiries for a car was given the keys to have a look round the vechile. I liked what I saw then went back to the sales rep suggested to rake it out for test drive which I duly did. I then arranged to go to my bank to do a bank transfer which was done very quickly went back to the salesman who then assisted me in new ownership and taxing the car arranged insurance so that I could drive it away. There was no pressure
To buy and everything went smoothly the sales representative was a gentleman very considerate and very helpful.
March 13, 2026
Reply from Hammond Cars
Thank you so much for your wonderful review!
We’re delighted to hear that your experience with us was smooth and enjoyable from start to finish. It’s great to know you felt comfortable exploring the vehicle at your own pace, and that the test drive, purchase, and handover process all went seamlessly.
We’re especially pleased that our sales representative made such a positive impression—providing helpful, considerate service without any pressure is exactly what we strive for.
We truly appreciate your feedback and hope you enjoy every mile in your new car. If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Reply from Hammond Cars
Thank you for your kind words!
We’re really pleased to hear you found our team friendly and helpful, and that our range of cars stood out to you. Providing great service alongside quality vehicles is what we aim for every day.
We truly appreciate your feedback and hope to see you again in the future!
The experience of Hammond was very good customer service from the start.
The experience of Hammond car was really good and very helpful, it’s great that you can drive and Test drive the car and check it over without being chaperoned by which was nice, there was no pressure selling when trying to purchase the car which is nice as I don’t like to be push into buying anything, you make you own mind up .
Jack at the Norwich branch was great and helped answer questions every step of the way to the final purchase, Jack was very truthful regarding an issues with the car which was only one. But this was resolved and repaired before collection, we did buy the 1 year warranty for peace of mind which I feel is worth it, I will return in 2 years to upgrade car. Thanks Jack see ya in a couple of years for the same type of service.
March 15, 2026
Reply from Hammond Cars
Thank you for such a detailed and thoughtful review!
We’re really pleased to hear that you had such a positive experience with us, especially being able to take your time with the vehicle and test drive it without any pressure. That relaxed, no-pressure approach is exactly what we aim to provide so customers can make the right decision for themselves.
It’s great to hear that Jack looked after you so well throughout the process. We’ll be sure to pass on your kind words to him—he’ll be delighted to know his honesty, support, and attention to detail made a difference. We’re also glad the issue you mentioned was resolved promptly before collection, giving you extra confidence in your purchase.
Thank you again for your trust in us, and we look forward to welcoming you back in a couple of years for your next upgrade!
Enjoy your new car and safe driving.
Positive experience
Polite, professional, knowledgeable and friendly staff. Not at all 'pushy' which was a breath of fresh air after viewing several other cars at different establishments
March 15, 2026
Reply from Hammond Cars
Thank you for your great feedback!
We’re really pleased to hear that you found our team polite, professional, and knowledgeable, while still keeping things friendly and relaxed. Creating a no-pressure environment is very important to us, so it’s especially nice to know that stood out compared to your experiences elsewhere.
We truly appreciate you taking the time to share your thoughts and hope to welcome you back again in the future.
Terrible
Sales staff that don't have much knowledge of the product they are selling, and a company that don't seem to care too much about what they're selling. 30 day warranty (most others at least 3 months), unless you wish to purchase a 12 month warranty for £600. They don't want to repair anything or make good anything. Didn't even valet the car before collection. They very much give the impression that all they care about are the numbers. Never had as bad an experience with a company than this. Purchased a car from their branch at Yarmouth about 9 years ago and that was a completely different experience.
March 12, 2026
Reply from Hammond Cars
Thank you for taking the time to share your feedback. We’re really sorry to hear about your recent experience, as this is not the standard of service we aim to provide.
It’s particularly disappointing to hear your comments regarding product knowledge, vehicle preparation, and the overall level of care you felt during the process. We understand how important these aspects are when making such a significant purchase, and we regret that we did not meet your expectations on this occasion.
We also appreciate you highlighting the difference compared to your previous experience with us. This is certainly not the impression we want to leave, and your feedback will be taken seriously and reviewed with the team to help improve our service moving forward.
We would really welcome the opportunity to look into this further and see if there is anything we can do to put things right. Please feel free to get in touch with us directly so we can discuss your concerns in more detail.
If you risk buying from Hammond, PLEASE protect yourself & pay for the warranty
If you decide to risk buying from Hammond Cars, PLEASE pay extra for the 12month warranty they offer - you will likely need it if your purchase is in as bad a state as the one I bought. The only reason this review is 2 stars and not 1 is because the warranty claims staff are EXCELLENT - particularly Lloyd who was fast to reply, helpful and reassuring throughout my many issues.
I bought a 2019 Corsa from Hammond Cars Ipswich in June 2025. Thankfully I also paid for the 12month/12,000 mile warranty on top of the price of the car.
Only 3 weeks later, the Master Cylinder failed to the point of needing a rescue by the RAC. I had only driven 474 miles since purchase. This issue took almost 3 weeks to resolve.
Early December, I had only driven a further 438 miles and the engine started to overheat repeatedly, only minutes into suburban drives. The indicator cancellation was also no longer working. The car was taken into a garage on the 18th Dec and was there until mid-January.
Upon investigation, the following issues were found to be needing repair/replacement:
- Investigate vehicle overheating, fault confirmed. Found low coolant level, tested for hydrocarbons in coolant and found to be present.
- When stripping engine found timing chain guide to be broken closest to exhaust manifold.
- Replacement head gasket and timing chain kit required.
- Pressure tested system and found outlet housing and water pump to be leaking, requiring replacement.
- On removal of cylinder head cover found coil-pack on cylinder 1 to be leaking oil into combustion chamber (coil pack rubber seal failed – new pack required)
- Indicator cancellation not working
All of these issues were resolved thanks to the 12month warranty I purchased with the car, but I am incredibly disappointed and unhappy that I lost a total of about 6wks usage due to the poor condition the vehicle was sold to me in. I was paying insurance and tax on a car I was not able to drive and had I NOT bought the warranty, I would be thousands of pounds out of pocket.
I emailed Hammond Ipswich customer service on the 12th January to ask someone to explain how this happened and offer some kind of compensation for the constant issues. I heard nothing in reply.
Beware and if you can go elsewhere, I would strongly recommend it.
December 18, 2025
Unprompted review
Reply from Hammond Cars
While we're pleased that the warranty team — particularly Lloyd — was able to support you promptly and help resolve the faults under the warranty, we completely understand that being without your car for several weeks would have been extremely disappointing, especially so soon after buying it.
At Hammond Cars we aim to thoroughly prepare every vehicle before sale, so we’re very concerned to read about the problems you encountered and the amount of time the car was off the road. This is certainly not the experience we want our customers to have.
We're also sorry to hear that you did not receive a response to your email sent on 12th January. That is not the level of communication we expect to provide, and we would like the opportunity to look into this further and review what happened.
Thank you again for bringing this to our attention.
George was calm and thorough
George was really calm and open and explained everything clearly every step of the way. He also always made himself available whenever I popped my head through the door.
March 13, 2026
Reply from Hammond Cars
Thank you for your lovely review.
We're really pleased to hear that George made your experience such a positive one. His calm and open approach, along with taking the time to explain everything clearly, is exactly the level of service we aim to provide. It’s also great to know he was always happy to help whenever you needed him.
We’ll be sure to pass your kind words on to George. Enjoy your car, and please feel free to drop by anytime if there’s anything else we can help with!
Couldn't be happier!
So many reasons to recommend Hammond Cars! So much choice, but expert and honest guidance to find the right car for me. Initially helped by Oscar, who was patient and thoughtful, I narrowed down the options thanks to his careful listening and clear explanations of his recommendations. I returned the next day ready to test drive my final choices. On this occasion, I was expertly helped by Stan who took me through AA reports, service and MOT histories to make my final selection. The purchase was a smooth process with no pressure at any point, but clear explanations and friendly, helpful advice. Thanks also to Ashley for the additional tips and information along the way. What started as a very intimidating experience for me, was handled patiently and knowledgeably by everyone I met at the Ipswich branch. I am completely confident and happy with my "new" car thanks to them!
March 10, 2026
Reply from Hammond Cars
Thank you so much for your wonderful review and for taking the time to share your experience.
We're delighted to hear that Oscar, Stan, and Ashley were able to support you throughout the process and make what can often feel like an intimidating experience much more comfortable and enjoyable. It’s great to know that Oscar’s patience and guidance helped you narrow down the right options, and that Stan’s detailed walkthrough of the AA reports, service history, and MOT records helped you feel confident in making your final choice.
Providing clear advice, a relaxed atmosphere, and no-pressure support is exactly what we aim for, so it’s fantastic to hear that this came across during your visit to our Ipswich branch. We’ll be sure to pass your kind words on to the whole team.
Congratulations on your “new” car! We wish you many happy miles, and if we can help with anything in the future, please don’t hesitate to get in touch.
Reply from Hammond Cars
Thank you for your kind words! We’re really pleased to hear that Benji and the team were professional and helpful throughout your experience. I’ll be sure to pass your feedback on to them—they’ll really appreciate it. If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Poor regional manager
Very happy with the car and Jack who sold it to me was helpful and not 'over pushy' HOWEVER - After viewing the car the previous day, I returned to purchase it to be told that the price had risen by £100! Having agreed to purchase I found this quite insulting and petty and was on the point of walking out. This decision was made not by Jack but Pete the regional manager who was there at the time. It was left to Jack to explain the reason which left him somewhat embarrassed. This is not the way to treat a potential customer and sale. Pete should have been more professional and at least had the decency to come over to talk to me in person. I was not impressed!
March 10, 2026
Reply from Hammond Cars
Thank you for taking the time to leave your review and for choosing to purchase your car from us. We're really pleased to hear that you're happy with the car itself and that Jack provided helpful service without being overly pushy – we'll be sure to pass your kind comments on to him.
However, we're very sorry to hear about your experience regarding the price change and the way this situation was handled. We completely understand how frustrating and disappointing that must have felt, especially after returning with the intention to purchase the vehicle. Your feedback about the communication around the price change, and the fact that it was left to Jack to explain the decision, is noted and appreciated.
We always aim to provide a professional and transparent experience for our customers, so we're sorry that in this instance it left you feeling insulted and unimpressed. Your comments about how the situation could have been handled more professionally, particularly with a direct conversation at the time, are important and will be shared with the management team for review.
Thank you again for your honest feedback. We truly hope you enjoy your new car and that it serves you well for many miles to come.
Good service
They were very good. The staff (Jack) were knowledgeable, polite and not pushy. The sale was well handled and efficient. The price on the car seemed fair. Would I use them again? Yes
March 9, 2026
Reply from Hammond Cars
Thank you for your kind review! We’re really pleased to hear you had a positive experience with us and that Jack was able to assist you in a knowledgeable and relaxed way. We always aim to make the process straightforward and pressure-free, so it’s great to know the sale felt efficient and that you were happy with the price of the car.
We truly appreciate your feedback and your recommendation. Enjoy your new car, and we’d be delighted to help you again in the future!
Really pleasant staff
Really pleasant staff, let me look around vehicle at my leisure, no problems with test drive, would recommend to anyone
March 9, 2026
Reply from Hammond Cars
Thank you for your lovely review. We're really pleased to hear that you found our staff pleasant and that you were able to look around the vehicle at your own pace. We always aim to create a relaxed, pressure-free environment, so it's great to know you felt comfortable during your visit and enjoyed the test drive.
We really appreciate your recommendation and hope to see you again in the future. Enjoy your new car!
Good selection of cars and competitive…
Good selection of cars and competitive prices. Don't expect to negotiate though... Kurtis served me and was great from start to finish
March 10, 2026
Reply from Hammond Cars
Thank you for taking the time to leave us a review. We're really pleased to hear you were happy with our selection of cars and found our prices competitive.
It's great to know Kurtis looked after you well from start to finish, and we’ll be sure to pass your kind comments on to him. We work hard to make the process as straightforward and transparent as possible for all our customers.
We appreciate your feedback and hope you enjoy your new car!
Chris Kelly was extremely helpful and…
Chris Kelly was extremely helpful and definitely made it a pleasant experience dealing with the Hammond claims department. Any issues raised with Chris, he made sure to sort it efficiently and effectively. Very satisfied with his service!
December 15, 2025
Unprompted review
Reply from Hammond Cars
Thank you for your fantastic feedback. We're delighted to hear that Chris Kelly was so helpful and made your experience with the Hammond Claims Department a pleasant one.
It's great to know that any issues you raised were handled efficiently and effectively, and that you were satisfied with the service you received. We'll be sure to pass your kind comments on to Chris.
We really appreciate you taking the time to share your experience.
Great salesman no hard push
March 9, 2026
Reply from Hammond Cars
Thank you for your review. We're really pleased to hear you had a positive experience and appreciated the relaxed approach from our sales team. We always aim to make the process comfortable and pressure-free for our customers.
We hope you're enjoying your new car and appreciate you taking the time to share your feedback.
Be very careful with this dealership we…
Be very careful with this dealership we were rushed and continuously baited with losing the car before purchasing if we didn’t do it straight away. Agent didn’t advise about service being due (which is a major red flag) and then three days after buying the car needs an urgent oil change. Claims guy was awesome and honest the sales and management lied through their teeth when this was brought up. Avoid and go with much better companies locally - the old adage of you get what you pay for comes to mind
February 22, 2026
Unprompted review
Reply from Hammond Cars
Thank you for taking the time to share your feedback. We're sorry to hear that you felt rushed during the purchasing process and that your experience did not meet the standards we aim to provide.
We always strive to ensure customers feel comfortable and fully informed when making a purchase, so we're disappointed to hear this was not how you felt during your visit. We appreciate you highlighting the positive interaction you had with our claims colleague and will be sure to pass your comments on.
We take concerns like this seriously and would welcome the opportunity to look into the matter further.
Friendly and helpful
Had a nice experience buying my first car here, Lucy was super helpful and friendly - which made the experience about as enjoyable as it can be!
March 8, 2026
Unprompted review
Reply from Hammond Cars
Thank you for your lovely review. We're so pleased to hear that you had a great experience buying your first car with us.
It's wonderful to know that Lucy was so helpful and friendly and helped make the whole process as enjoyable as possible. We'll be sure to pass your kind comments on to her.
Congratulations on your first car, and we hope you enjoy every mile!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.