Hampshire Generators Reviews 290

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's helpfulness and positive attitude. Many people appreciate the efficient after-sales support and the prompt, effective resolution of any issues, often noting the personalized and understanding approach from the customer service team. However, some people were dissatisfied with product quality, reporting issues with items breaking shortly after purchase or arriving damaged. A few other people also felt that customer service was poor, mentioning slow replies, conflicting information, or problems with delivery services.

What people talk about most

Service

Users describe positive interactions with service, highlighting excellent customer service and efficient... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the solid build... See more

Staff

Consumers find staff to be exceptionally positive and helpful. Many reviewers specifically praise a staff... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the next-day delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My trusty Honda EX650 generator had been neglected for a number of years and would only run with the choke on. I contacted Hampshire Generators who said they would look at it to see what the issue... See more

Company replied

Rated 5 out of 5 stars

I would like to comment on the after sales service provided by Lucy as she has been really helpful. I enquired about returning one of the items I had purchased as it was surplus to my needs and Lucy r... See more

Rated 5 out of 5 stars

Great service from Hampshire Generators and Lucy Miller. My Bluetti AC240P developed a fault and Lucy contacted Bluetti and arranged for it to be collected to be inspected. Unfortunately it couldn't b... See more

Rated 5 out of 5 stars

I highly recommend buying your generator from Hampshire Generators. I had a problem months after purchase and thought I’d be on my own, but I contacted them anyway and their customer service was amazi... See more


Company details

  1. Generator Shop

Written by the company

We specialise in the supply, installation and service of petrol generators, diesel generators and portable power stations. We are not only online resellers - we are engineers that maintain and repair this equipment in our own workshops.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

290 reviews

5-star
4-star
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1-star

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Friendly service

Friendly service, called to discuss the product before buying, clear product knowledge from sales rep.

No long waiting on hold to get through to a real person.

Quick delivery in 2 days

May 22, 2023
Unprompted review
Rated 5 out of 5 stars

Helpful staff, money saving advice, prompt delivery

Staff were really helpful answering my questions and guiding me information and advice about the products I bought. They were patient and knowledgeable. The phone was answered quickly on each occasion I called and their support gave me confidence I had chosen the right items to meet my needs. Their advice also saved me money. The majority of my order arrived the next working day and Hampshire Generators offered to chase up the courier when it failed to deliver one package. I would happily use Hampshire Generators again and have already recommended the firm to friends.

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service given on…

Fantastic customer service given on advise concerning the ecoflow Delta and sola panels/ cables, answered all my questions to the full.
Would highly recommend the company to anyone, great to receive old fashion retail.

May 19, 2023
Unprompted review
Rated 4 out of 5 stars

Very good overall

Pre-sales tech info was very thorough and helpful. Delivery was rapid, and the kit is excellent!
A few small quibbles: 1. I wasn't informed that part of my order would be delayed; I had to phone to find out. 2. I haven't yet received my Love to Shop gift card, and 3. I'd very much rather have £10 off my invoice than have a gift-card!

May 5, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Advice and great products.

I have bought from Hampshire Generators a couple of times and both times have received help and advice about what to buy over the phone before making the order. I appreciate that these guys know what they're talking about and aren't just trying to sell a product.

A combination of EcoFlow battery and Excel Power solar panels works great. I can definitely recommend all of the above.

April 27, 2023
Unprompted review
Rated 5 out of 5 stars

Easy no fuss

This was a good company to deal with, website was easy to navigate, no fuss transaction and quick delivery, I was kept informed of my order status.

April 25, 2023
Unprompted review
Rated 5 out of 5 stars

Great service fantastic generator

Great service fantastic generator. Customer service very good and helpful. They actually answer the phone and call you back like they promised. Very pleased with the standard of customer service, and product.

April 20, 2023
Unprompted review

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