Hampton Lovett Consultant Surveyors Ltd Reviews 205

Avoid at all costs, HL promise the world but only deliver, at best, a very average service. I would strongly recommend reviewing and challenging your Rateable Value yourself. Multiple internal contacts, but absolutely no continuity which delays the whole process - the final document submitted by HL was handwritten and only contained information that I had already provided - no added . They do not respond to complaints, even when pushed the MD refuses to speak directly with customers - the only part of the process they seem genuinely interested in is fee payment and work closely with a Debt recovery team rather than addressing any complaints directly

DO NOT TRUST THEM.

I received an e-mail, via a third party, stating that I was a client of theirs ( by reference to my home address) and they had saved me thousands. I had never heard of them.

I have reported them to trading standards. I cannot see that they are regulated.

I have never dealt with this company or even heard of them until I started receiving unsolicited emails from them. I have now unsubscribed from their list four times yet the emails keep coming! Interestingly, when you go onto their website, which I did in order to try to contact them direct to ask them to take me off their list, the only way of contacting them is via a form (which I did not complete), in which you are asking them for a free assessment of your company. Even if I had need of such service, I would not use these people as they added me to a mailing list without my consent (or even my knowledge) and are not readily contactable via their own website. Incidentally, it's amusing that they feel so strongly that they can reduce my business rates as any check of the premises we occupy for business will show that they qualify for small business rate relief. I'm not sure how Hampton Lovett could reduce a payment of £0.00 per annum!

Hampton Lovett Surveyors have been a great help to our business, especially throughout the Pandemic. After months of letters to and forth to our local council, we were refused any grants or reliefs in respect of our business rates. The holiday payments were slowly catching up and we were in financial trouble.
We used Hampton Lovett Surveyors to appeal our valuation on our property and they have worked hard with us and helped to reduce our business rates on one of our floors by 100%!
The communication has been clear and concise throughout and, Sarah and Louisa have been very helpful in answering all questions, being flexible and understanding our business needs.
Would definitely recommend their service. A++

For months I have been receiving unsolicited emails from a range of Hampton Lovett domains for a company on an unrelated domain.
I am sick of the emails, and this shows, in my opinion, poor practice to persist in hounding me with these emails.
As a result, I wouldn't use Hampton Lovett - even if I needed their type of skills.
I now see Hampton Lovett are objecting to an honest - but critical review!
So, maybe they would like to check their records of contacting people without their consent - including on 27/10, 29/10, 2/11, 5/11 (twice so far). So, yes this can be shown to be genuine. Maybe check your records before accusing me of not writing a genuine review.
As if further evidence were needed, today, yet more SPAM from "Philip Blake". Rather than waste my time responding to your objections to a genuine, and verifiable review, why not stop sending unsolicited emails?
One email mentioned my home address, home council, and I quote "I am a specialist Rating Surveyor based in the [xxxxx] area and have recently secured a substantial reduction in the Rateable Value for a client that has a comparable property to yours located at [xxxx]. This has resulted in our client saving in excess of £10,000 per year In Business Rates and receiving 4 years backdated payments totalling more than £40,000 back into their cashflow." (I obscured confidential details).
I resent the spam, I resent them having intrusive personal details about me - which feels stalker-ish to me, and the fact they use multiple email addresses, not all of which are from a common domain are all very dubious.
And to reinforce the failure of HL to deal with SPAM - which they have been told to stop - yet another SPAM message from an address ending in "easybusinessrates.co.uk".
HL STOP SENDING SPAM.
As you seem intent on your harassment by sending another email today despite my insistence this stops, my next step will be to take legal action and recover the costs for this overt harassment - which a professional business would NOT be persisting with.
STOP THE SPAM OR have the costs of the harassment charges.
BTW, this IS harassment. So stop it.
Also, kindly under GDPR provide me with the source of the data you use to harass me.
You say I haven't provided you with information to allow you to stop the harassment - but I have - I can demonstrate I have provided lots of information - therefore, you COULD act, but are choosing NOT to - so this is harassment.
Cease, or I will be seeking compensation.
OK, so as you seem to wish to break the law by refusing to provide information in a GDPR request, but have sent me more SPAM today, this is now harassment, and I will be seeking compensation as you have refused to desist.
For maybe a month after insisting the SPAM ceases, I am still receiving this annoying drivel.
They have refused to provide me with the data required under law.
Compensation is now overdue.
AVOID THIS COMPANY LIKE THE PLAGUE - OR COVID!
More SPAM today - and the instruction to provide me with the details of your source of the data for your SPAM has been ignored despite being required by law under GDPR.
You know my email address, as you have sent me the SPAM. Kindly provide me with the details of the source of your SPAM data, and we can discuss compensation for your harassment.
Still the SPAM continues, yet HL still refuse to desist and have ignored the LEGAL REQUIREMENT to provide the source of my details.
Obviously, the level of compensation now has increased.
c. 1 week on, and HL are still sending SPAM - with different emails and still have ignored the legal requirement to provide the source of the data so this may be stopped at source.
Perhaps litigation would be preferred by HL? OR STOP SENDING THE SPAM
HL are still sending SPAM after months of instructions to desist and have still failed to provide the source of their details.
Now using different email addresses - presumably to make it harder to block. Incredibly unprofessional.

This is a very professional organisation, We are very satisfied with our result and we have saved money going into the future.
I would like to thank all of the team that worked with us to get things done. Thank you James Rutherford M D,

Before leaving a negative review can someone please contact me Steven Beer
07831 370903 or email you have my address
My account handler is Sarah Tilleray or maybe Chris Goodhand who seems to reply on Trust pilot could update me on my case Andreas Flor 50 Henley St Stratford upon Avon CV37 6QW

Great guys very professional service .

I looked to Hampton Lovett to appeal my rates on a pub back in September. After the initial appointment it took 3 attempts for a surveyor to turn up to the arranged appointment. Submitting the appeal them took them ages, and only got done after I had contacted them many many times. Now in Lockdown and no one bothering to return my calls or emails. I was advised I would have a very strong case to receive rebate on the rates. I could really do with the money now. Dont know where to turn to next to get this sorted. Thankfully this review has prompted communications. I will re assess my review when the appeal is complete. The appeal is now going through, and I have received some attention from Chris & Alex. Fingers crossed.

Very helpfull advice and information regarding my non-domestic rates would recommend. Alex Brown was my contact.

Required a lot of chasing

I was approached by this company to look at levels of Rates i was paying for a building i own in Great Dunmow, looking at the poor rating on trust pilot i became worried and spoke with Chris Goodhand, who went through the process and the benifits to be gained, i found Chris to be truthful in his comments and very knowledable in his field.
Unfortunatly for me the costs were too high for the potential benifit, should the need arise in the future i will call Hampton Lovett for assistance. I hope potential customers find this review useful.
Tony Murphy

Please if you are contacted by this company don't sign up for any work. Will convince you they can get you money back on your rates. They won't. you will do a far better job yourself and save yourself money and a lot of hassle as well.I am a genuinely disgruntled customer of this company who are trying their best to remove my honest and accurate description of the dreadful service I have received I have waited months to be told their is nothing they can do on my rates similar to many other stories if you read around the directors wouldn't talk to me they hid behind their customer service team. Don't sign any paperwork when they visit you.speak to the voa direct first.they didn't listen to any details I provided for my review and couldn't even file the review properly. They promised to sort it and didn't and then promised to sort it or refund and did neither I doubt ill ever see my money again but keep yours in your pocket.they recontacted me 4 times to sell their services when I was already a customer. Stay well clear. And in response to their willing ness to contact me as stated on there reply they have had several opportunities to resolve my complaints and have not done so when I have contacted only now when I tell you about them are they keen to talk I wonder why that might be next time take the time to sort your customers problems out. This is amendment number 5 to this review as this company continue to try to remove it so you cant see the atrocious service I have received. I continue to re move wording that they don't like so you can all still be pre warned to stay well clear

This is an excellent company to deal with,very helpful and professional staff that got an excellent result,nothing else to say.

Whilst we had a good start and all work was carried out efficiently, contact with the company was not easy, not all emails were replied to, and messages left by phone were not always returned, we ended up having to pay more despite having been told originally that we would receive a discount on our current billing, which came to light only after we had paid the bill!

Good company, they managed to get my rates down substantially with exceptional service. I would recommend this company.

Great from start to finish very professional.
Would highly recommend.

After an initial complaint, kindly rectified their mistake.
Very courteous.