Waters & Stanton Reviews 

135
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive promptly, often ahead of schedule, and are always well-protected by secure packaging that successfully prevents any potential transit damage. Many people also point out the exceptional product quality and the reliable, highly professional assistance received whenever they purchase amateur radio equipment. Some reviewers were not happy with the external courier companies handling the final transport stage of their purchases. Shoppers occasionally experienced frustrating delivery delays, while others stated that drivers failed to ring doorbells, leaving valuable parcels unattended outside or delivering them to incorrect locations.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising swift shipping times and secure... See more

Product

Users describe positive interactions with product, consistently praising the great quality and competitive... See more

Service

Clients share positive opinions on service, consistently highlighting quick order processing, fast dispatch,... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping, prompt... See more

Quality

Consumers find quality to be a source of high satisfaction, frequently praising the robust construction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently ordered several products to upgrade my home amateur radio station including IC7300 Mk 2, AH730,RM LA145 & JLOAD 200W dummy load. Very competitive offer without hassle. Fast delivery. Very pl... See more

Company replied

Rated 5 out of 5 stars

I’d subscribed to a “back in stock” alert for the Rigexpert 500 on this site, and another famous store. I guess being the official uk retailer gave W&S an edge but it’s been 10 days now and the ot... See more

Company replied

Rated 5 out of 5 stars

I’ve used Waters and Stanton quite a few times in the last year since I picked up my amateur radio interest again. I recently ordered an Icom ID50E as I wanted to use DStar. The radio is excellen... See more

Company replied

Rated 5 out of 5 stars

Everything ordered arrived as expected and in as new condition. I would like to thank Alex for his advice and excellent customer service. Thank you and I'll definitely be shopping with you guys... See more

Company replied


Company details

  1. Electronics Company
  2. Electronics Store

Written by the company

Waters & Stanton began in 1973 as a partnership between Peter Waters & Jeff Stanton. From a small lock-up shop in those early days, they grew to become one of the largest retailers & distributors of radio communications and accessories. Whilst their roots in amateur radio have remained very firm and their leadership in the UK amateur radio market is unchallenged, the company has moved into other areas of electronics and communications.


Contact info

4.8

Excellent

TrustScore 5 out of 5

135 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(135)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Advertise stock for ordering that isn’t…

Advertise stock for ordering that isn’t in stock. I was about to pay by Paypal but double checked. They didn’t stock what they said on-line they had and had no idea when they’d get it. I asked several questions but they were ignored until `i asked again. I asked about the delivery for items is “was it next day” and they said they didn’t know.

Utterly clueless.

Avoid..

August 17, 2022
Unprompted review
Rated 5 out of 5 stars

I bought am FT-991A from W&S purely…

I bought an FT-991A from W&S purely because I enjoy the lighthearted YouTube video channel so much! Will certainly buy from them again, delivery to Northern Ireland was reasonable and fast. Many thanks

September 15, 2021
Unprompted review
Rated 3 out of 5 stars

Phoned today for advice spoke to lovely…

Phoned today for advice spoke to lovely helpful gentleman named glyn.great help and will be returning for more goodies many thanks to you all. Mike. P.S Don’t bother with so called online enquiry forms = they never reply. Also with the two email addresses they have!

April 1, 2021
Unprompted review
Rated 1 out of 5 stars

Later last year I spent over £1,000 on…

Later last year I spent over £1,000 on an Aor AR8600mk2 and an Aor LA400 loop antenna. In other words, I did my own large part in keeping these guys in jobs during these difficult covid-19 times. I sent an email about the Aor digital ARD300 unit last night, and I received a dismissive and rude reply. The ARD300 unit can involve a tiny mod for the 8600mk2, according to its official manual, online. Of course optional extras like the collins filters require a soldering iron too, i.e. not for me!
I rang up W+S and they were argumentative, and being AOR's main dealer in the UK, they were shockingly clueless. I think they basically didn't want to sell me this £799.95 item, but lacked the people skills to say so. Their email reply essentially said, sit tight for a number of weeks, we're not telling you how many, and an engineer might ring. I ended my telephone call by spelling it out that they didn't actually want the sale.
It's a shame they are so unhelpfully avoidant.
Will I support them and their company further? I might if they apologise, but they'd have to swallow pride...

March 5, 2021
Unprompted review

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