HandicapMD Reviews 176

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being efficient, knowledgeable, and compassionate, making the process feel manageable and respectful. The service is frequently described as excellent, with many appreciating the quick response times and the overall ease of the user experience. Reviewers highlight the professionalism and understanding of the doctors, who take the time to listen and explain things clearly. However, some customers also noted issues with communication, including unfulfilled promises, delayed responses, and a lack of follow-up on documents. A few other people also felt that their medical concerns were not fully understood or addressed, leading to a perception of minimal care.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service, often highlighting the quick and thorough assistance... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, efficiency, and... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as wonderful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wish I could give them 10 stars!! Dr. Jackson-Scott was amazing! He handled my disability benefits certification quickly and professionally, which made the whole process much less stressful. I rea... See more

Rated 5 out of 5 stars

Today I received my handicap placard from my state's DMV. The entire process took about a month. I did have to upload my medical records. Dr. Jackson-Scott missed our video appointment at first, but c... See more

Rated 5 out of 5 stars

The doctor is a real person. Meaning he will listen and evaluate you medically with a heart and realistic expectations. He is for the people. This was the best decision as other doctors have diagnosed... See more

Rated 5 out of 5 stars

These professionals really care and listen. They review all possibilities and believe that the patient themselves knows their health better than anyone. They act quickly too and follow up. I’m gratefu... See more


Company details

Written by the company

HandicapMD.com provides convenient online medical evaluations to help people take the medical certification step for disability parking placards and related parking accommodations, when eligible. We’re a private telehealth service—not a DMV or government agency—and the official issuing authority in your state ultimately approves and issues any placard or credential. Our goal is to make a confusing process feel simple and respectful. Many people who need accessible parking are juggling pain, mobility limitations, fatigue, post-surgical recovery, heart or lung conditions, neurologic symptoms, or other challenges that make walking long distances unsafe or unrealistic. We help by guiding patients through a structured online intake, reviewing relevant health information, and completing the clinician portion of the required paperwork when medical criteria are met. We also aim to explain “what happens next” so you know how to submit your completed documentation to the correct issuing authority and avoid common delays. We take privacy seriously and design our process to be straightforward, professional, and easy to follow. If you have questions along the way, our support team is here to help you understand requirements, timelines, and next steps—without judgment. HandicapMD exists to reduce friction in the medical certification step, improve clarity, and help eligible individuals access the parking accommodations they need.


Contact info

4.8

Excellent

TrustScore 5 out of 5

176 reviews

5-star
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1-star

Replied to 20% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Thorough and Professional!

After having to wait for over two months to see my normal physician, and finding from my work that I would require a second appointment scheduled to retrieve additional information (and not having that time to wait for another appointment), I set up this appointment online. The process was quick, easy and professional. I was asked to upload all supporting medical history documents related to our appointment, and our conversation centered around what my issues were in combination with the historical documentation. I appreciate the willingness to listen and provide suggestions and feedback for my requirement for work accomodation note. All my questions were answered and needs were met. I would highly recommend to anyone in need of assisstance when you have a challenge getting in to see your regular doctor.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Dr Eric Jackson-Scott is a great…

Dr Eric Jackson-Scott is a great listener and understands my physical concerns and the living day to day challenges I am facing. The handicap permit was easy to assess and determine need and did not take long to get and begin using. It is a relief to have it available especially on those more difficult days. He even followed up to make sure I received the permit with no issues. Highly recommend this service. Very professional and legit. Well worth the office visit fee.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service & Life-Changing Support!

I cannot recommend HandicapMD highly enough! From start to finish, their team was professional, compassionate, and incredibly knowledgeable. They made what could have been a confusing and overwhelming process feel smooth and stress-free. The staff took the time to understand my needs and provided expert guidance every step of the way.

Thanks to HandicapMD, I was able to receive the documentation and assistance I needed to improve my quality of life. They were prompt, respectful, and genuinely cared about helping me. It’s rare to find a service that combines efficiency with empathy, but HandicapMD delivers both flawlessly.

If you’re looking for support with disability documentation or medical evaluations, this is the team to trust. Truly a 5-star experience all around!

January 9, 2025
Rated 5 out of 5 stars

He’s a wonderful provider!

Dr. Jackson-Scott is beyond thorough, honest and offered me solutions for my medical condition.
Not only was he punctual, courteous and an active listener he told me what I needed to hear and delivered it in delicate manner.
I can’t say thank you enough!
He is a great physician!

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Good work

This was very quick and easy for me. The doctor was super polite and attentive to my needs.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Using HandicapMD for mOutstanding Service – Highly Recommend HandicapMD!y disability…

Using HandicapMD for my disability consultation to obtain a disability placard was one of the best decisions I’ve made. The entire process was smooth, efficient, and stress-free. Dr. Eric Johnson was incredibly prompt, professional, and responsive throughout the entire process.

From the moment I submitted my request, I received timely communication and clear instructions. Dr. Johnson took the time to understand my medical condition and made me feel heard and respected. He reviewed my case quickly and issued the necessary documentation without any delays.

What stood out most was the convenience of the service. I didn’t have to schedule multiple appointments or wait weeks for a response. Everything was done online, and the turnaround time was fast — perfect for anyone dealing with mobility challenges or a busy schedule.

I truly appreciate the compassion and efficiency HandicapMD offers. It’s clear they care about making life easier for people with disabilities. I highly recommend this service to anyone needing help with their disability placard application.

Thank you, Dr. Johnson and the HandicapMD team, for making this process so easy and accessible!

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with this…

I had a fantastic experience with this company. I uploaded all my VA docs and Dr. Eric Jackson-Scott gave me a call a few mins after our scheduled appt. He apologized due to appts running over. It’s very understandable and the entire process was MUCH FASTER than if I went to a Dr in office. I appreciate his kindness and quickness with all the forms. The entire process from beginning to getting my tags took less than 2 weeks for me! Thank you!!!

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

Dr. Eric Jackson-Scott is very helpful, caring, empathetic, kind and friendly. I really look forward to working with Dr. Eric Jackson-Scott when it comes time to renew my Disability Parking Permit.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Very nice and professional doctor

Very nice and professional doctor. I did not feel rushed and he was very empathetic. Had super quick turn around time and thorough, thoughtful response for necessary documentation that I required.

July 7, 2025
Unprompted review
Rated 2 out of 5 stars

Slow to repond. Took 3 months to get what I wanted.

The inital service was fast and everything seemed good, but the incorrect form was sent. After requesting the correct form to be sent, they asked for an extra fee. After weeks of back and forth I was able to get the correct form sent without the extra fee. Total time to get my correct form was THREE MONTHS.

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

I appreciate all the hard work by the doctor and his staff

I appreciate all the hard work by the doctor and his staff, they showed true concern about my situation and were able to help. I think a lot of people are skeptical when using a online site, especially when someone is older like me. The doctor and staff made it quite easy, thank you again doctor for all your help

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

Was skeptical but its real!

I was sketch on using a service like this so I used a credit card incase it was a scam but it is 100 percent authentic! I needed someone to sign off for an autistic child as my medical wouldn't do it for some reason even though the DMV says its legitimate, the Handicapmd team was great! It did take about a month from first inquiry to holding placard but that was mostly waiting on the post office to deliver documents via mail. The team was always checking in with me a few times a.month to see if I recieved the documents and keeping in the loop. If youre struggling or fighting with your doctor to get a placard for yourself or child you HAVE TO use Handicapmd! The price is nominal and worth it instead of back and forth fighting with insurance and primary care doctor! I was not paid to do this review just want to help anyone that may be going through the arguments that I already did!

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great people, great service

The doctor was friendly, personable and extremely professional. The staff honestly went above and beyond to help me out with some issues I had, and felt like she was available around the clock. This was an excellent experience and my only regret is that I didn't find handicapmd sooner.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

I recently had the pleasure of being treated by Dr. Eric Jackson-Scott, MD, and his exceptional staff, and I cannot speak highly enough of the care I received. As a military veteran, I deeply appreciated the respect and dignity shown to me throughout my visit. Dr. Jackson-Scott was incredibly responsive and understanding, taking the time to listen carefully to my medical concerns. I highly recommend Dr. Jackson-Scott and his team to anyone seeking a compassionate and skilled medical practice.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

First of all

First of all, have to say that doctor was very compassionate and understanding. Don’t go out very much due to having severe osteoporosis have to limit when I can go out, especially during bad weather. Have
Had nine fractures in 12 years. Very convenient to be able to access very much appreciative.

August 24, 2024
Unprompted review

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