Handleshopcouture Reviews 

Horrible customer service. Cheap quality products. Do not recommend this company. Stay away.

DO NOT BUY FROM THIS COMPANY!!! THEY ARE LIARS and FRAUD. I purchased some kitchen hardware in Feb 2025. Asked to do some exchange within their window and they approved. They gave me their China factory's address to send the exchanged items back. My exchanged items were abt $220 and shipping costed me $80. Since I mailed things back I followed back with them on the items I want to exchange. But met with "we are still checking on the status of exchange" over 40 email exchanges. I even reached out to the China factory and they confirmed they received it. Called custom service, they confirmed that is their China contact. Said they would do a new invoice with items I wanna exchange and invoice me the price difference. Then nothing. When I emailed back to check. They went back to "we are still checking on your status". Whatever you do DO NOT ORDER FROM THEM.

Don’t order anything from this company, customer service is terrible. Nobody answers the phone. We ordered a shower mixer and they sent out the wrong colour and since February we’ve been asking for a refund but no answer

I ordered three faucets for the bathroom with the paid express shipping option (3-8 days. It turns out to be business days although it is not so clear in the product page). Initially, the order seemed to be quite delayed because I was not able to see any shipment tracking even past the promised date of day 8 although the UPS label has been created. This got me really worried because I was on a tight construction schedule. It turned out that they have a first-mile courier from China to the US, and then the UPS will deliver within the US, and the first-mile courier tracking doesn't appear in the tracking page. The product did eventually arrive within two weeks from the date I ordered. I was genuinely impressed by the customer support, because they were very quick in replying to my concerns and provided the first-mile courier tracking via email. They even gave me a partial refund as a gesture of goodwill. I will definitely order once again from here.

What a poor company that doesn't even have the decency to inform its customers that the item cannot be returned when ordering. I feel sorry for you and would never recommend shopping here to anyone....zero stars on Trustpilot from here.

If I could give zero stars I would. I ordered door handles and was advised shipping in 5-8 days. Upon chasing, they then told me 10 weeks. These handles are holding up my entire renovation so I requested to cancel the order and request a refund. This has been declined even though they cannot possibly have started the order as it’s still 10 weeks away.
Do not buy from them! They are not located in Australia and have zero customer care!

After 24 emails I still have not received my order . They have refused to give me a refund and constantly lie about the tracking . The order was placed 7 months ago and still NOTHING . I actually think this is a scam company and should be avoided at all costs .

I ordered a lamp and the bulbs did not match the size of the website photos. I reached out to them several times with no response to my question. Terrible customer service- I will not be purchasing anymore items from them.

The handles are fantastic, great quality and weight to them. I had delivery problems but it was worth the wait.

Although there is a return policy, apparently everything is exempt from it. If you stand behind your products that should not be the case, and I regret my purchases from them. Even a light switch! I would not recommend ordering from this store.

Durable, rich and beautiful products. I installed these handles in my kitchen and have been receiving positive feedback on them by multiple of my visitors.

Nice handles but they took 3 months to arrive, comunication was terible.

They sent me the wrong switches and then refused to accept any returns or provide replacements. They forced me to order more switches in order to complete the order, and then threatened to hold the second shipment hostage unless I promised to remove a credit card dispute. Truly the worst experience I’ve ever had with a company. LEARN FROM MY MISTAKE AND LOOK ELSEWHERE!

This is truly one of the worst companies I've ever worked with. I'm a designer and had two orders for two separate clients from Handleshop. The light switches sent didn't work. Kept flickering on dimmer or not turning on at all. They refused to refund the money so my client had to file a credit card case to get a reimbursement. The credit card sided with the client.

Then my other client never received the cabinet handles they ordered. They kept sending fake shipping notices and upon questioning just kept saying they were checking on it or ghosting for days on end. This has been going on for months so now these clients are filing with the Credit Card company as well.

The kicker is that they sent a nasty email to the wrong clients referring to the issues from the first client and sent it to the second client. It's no wonder this company has a 2 star rating

They won't ship out my order and they keep sending me fake shipping information from different orders. Buyers Beware!!

The products are stylish, but the quality is poor. I struggled with the KLAS satin brass mixed dimmer (3-gang). The dimmer failed shortly after installation (stuck in “on”, wouldn’t dim, had to be switched off at the mains) and again even after the transformer was replaced. Electrician checked all wiring and agreed the problem was with the switch plate. Customer service was initially helpful but ghosted me completely after I requested a refund. Now I am stuck with an expensive and useless switch plate. AVOID.

This company is based out of and ships directly from China. Shipping took over two weeks to arrive.

I ordered 8 cabinet handles all of which arrived with significant scratches on them. They were all sent together in a pile. From other shops I've ordered from, they would be individually wrapped in bubble wrap to protect them.

The company agreed that the handles were damaged, however they only sent me three replacements, two of which were damaged. I've been unable to obtain adequate replacements or a refund, so I've been scammed out of my money. I advise avoiding using this company.

First handle was not the correct side, second handle was scratches, they refused to give back my money, I don't trust this company, will never buy again from them, poor poor service...never again....first transaction was in June and today September, they just don't answer ...

Products very delayed in shipping, and manufactured in China rather than locally by their company (based on box labels). further more, items that arrived varied drastically from their posted images online and are not usable by me. The company was unwilling to refund my money or accept the product back. Recommend against using this company.

I ordered a switch and couple of plugs for my office space and they look fabulous.
I had a problem with my dimmer switch and it stopped working after a few try. I contacted the customer service and they sent me a replacement.
I highly recommend this shop.