Mark and colleague (Jay ? sorry) were professional, hard working and accommodating the entire day, rebuilding a collapsed rainwater drain that was leaking into the house foundations. They just got on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time I used this company. From the initial telephone contact with the office to completion, everything went almost smoothly! There was one problem. I was booked with an operative who had also... See more
Company replied
Handy Experts were the third company I had out to resolve an ongoing problem with my radiator. Where the other two companies failed, Handy Experts were able to identify a problem with the valve. Prob... See more
Company replied
I have used Handy Experts twice and have been very impressed on both occasions. It was easy to book someone, the price was fair and the work was done well. The plumber and electrician arrived on time... See more
Company replied
Company details
Written by the company
HandyExperts provides reliable, hassle-free property maintenance services across London and the surrounding areas. We specialise in everyday repair and maintenance work, including plumbing, electrics, heating, drainage, and general handyman services. Our focus is simple: make it easy for customers to get problems resolved quickly, professionally, and with minimal disruption. Whether it’s a small repair or a more involved job, we aim to deliver a smooth experience from first contact through to completion. We work with experienced, vetted tradespeople and take care of everything behind the scenes, so customers benefit from consistent communication, clear pricing, and dependable service. Our team is always on hand to manage jobs, answer questions, and ensure everything runs as it should. We pride ourselves on being efficient, dependable, and honest in the way we operate. Most of our work comes from repeat customers, landlords, and property managers who value a service they can rely on. All work carried out by HandyExperts is backed by our standard 6-month workmanship guarantee, giving customers added confidence and peace of mind. If you need help with a repair or maintenance issue, we’re here to help.
Contact info
Unit 107, 61 Victoria Road, KT6 4JX, London, United Kingdom
- 0330 912 2323
- info@handyexperts.co.uk
- handyexperts.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I think the mark up price on articles…
I think the mark up price on articles is too high
March 18, 2024
Reply from HandyExperts
Hi Ian,
Thank you for taking the time to leave a review. all constructive feedback is greatly appreciated. Should you use HandyExperts again then please raise any queries regarding pricing at the time so we can look into it with you.
Thanks for your valued custom.
The HandyExperts Team
Excellent service
Tony was lovely and identified the leak within just a couple of minutes. He then talked me through what had caused it and fixed the whole thing within half an hour. Great team, great service.
March 15, 2024
Reply from HandyExperts
Hi Simon,
Awesome! We really appreciate receiving feedback like this. We’ll pass your comments back to our team. They’ll all be delighted.
Thanks for your valued custom.
The HandyExperts Team
He was very friendly and got on with…
He was very friendly and got on with both jobs. Even though it was a tow man job.
March 13, 2024
Reply from HandyExperts
Hi Dawn,
Thanks for the great review! That’s what we like to hear, Karl always pulls more than his weight. Always great to have such positive comments to pass back to the team. They work hard for reviews like this.
Thanks for your valued custom.
The HandyExperts Team
Reply from HandyExperts
Hi Mrs Lee,
What a superb review, thanks! The team will be so pleased to hear about this (especially John).
Thanks for your valued custom.
The HandyExperts Team
The Company offers a wide range of…
The Company offers a wide range of house maintenance services. The estimator was prompt and polite, and their customer services staff were efficient. Their main issue is their pricing, as they are in competition with much smaller companies and sole traders. Prices were three times higher than other quotes for replacement fencing.
March 8, 2024
Reply from HandyExperts
Hi Philip,
Thanks for taking the time to leave a review. All feedback is appreciated, it's the best way to find out what we need to look into to keep our customers happy and coming back.
Thanks for your valued custom.
The HandyExperts Team
Reply from HandyExperts
Hi Anita,
Thanks for a great review, we’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Efficient
Efficient, tidy work. Options were explained clearly and the job was completed in a very friendly fashion within the morning timescale.
March 8, 2024
Reply from HandyExperts
Hi David,
Excellent, that's what we want to hear in a review. We can’t wait to tell the team about this. Positive feedback always has a great impact here. It is much appreciated.
Thanks for your valued custom.
The HandyExperts Team
Reply from HandyExperts
Hi there,
Thanks for taking the time to leave a review. It’s great to receive feedback. The team will be so pleased to hear about this.
Thanks for your valued custom.
The HandyExperts Team
Excellent service.
February 28, 2024
Reply from HandyExperts
Hi there,
Awesome! We really appreciate receiving feedback like this. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Tidy, knowledgeable and friendly
Regular contact, John who was the representative was knowledgeable and gave logical advice in terms of the fittings to be used. Overall a positive experience.
February 27, 2024
Reply from HandyExperts
Hi Jason,
Thanks for taking the time to leave a review. It’s great to receive feedback. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Happy, happy customer
Very quick and easy to arrange an electrician. Very helpful, polite, professional on the phone. Arranged an electrician in four minutes. Given all the information I needed. Just remain polite and professional on the phone. Will definitely be using again if I need an electrician and will definitely recommend to friends and family.
February 27, 2024
Reply from HandyExperts
Hi Susan,
What a super review, thank you so much for letting us know! Always great to have such positive comments to pass back to the team. They work hard for reviews like this.
Thanks for your valued custom.
The HandyExperts Team
Professional and respectful
Richard was very professional and a excellent worker polite and engaging would highly recommend
February 27, 2024
Reply from HandyExperts
Hi Mark,
Thanks for the review! That’s what we like to hear!! We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Very polite and efficient
The service is straight forward and efficient. As an agent, they obviously rely on the quality of the specialist, who will actually do the work, but in my experience the work has always been excellent. One major positive for me is that they always make a personal call, to confirm your order, rather than just relying on impersonal emails. This is one of the main reasons why I will be using them next time, they seem to actually care about what they're doing.
February 6, 2024
Unprompted review
Reply from HandyExperts
Hi Kevin,
Thanks for taking the time to leave such a thoughtful review. It’s great to receive feedback like this, the team will be delighted.
Thanks for your valued custom.
The HandyExperts Team
Reply from HandyExperts
Hi Fiona,
Thanks for the great review, we aim to please! We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
The electrician didn't solve the issue…
There were few ceiling lights off and the switch is making a buzzing sound. The electrician came and replaced the switch. The ceiling lights though still didn't come on. The electrician quoted another 1500 to "properly" fix the issue. I contacted the company and the electrician called me back and rudely told me I shouldn't have done that.
The company took the cost of the switch off. But still charged me the hourly rate of £99 +VAT for the abysmal service I received. The job is NOT done and the issue remains, regardless of whether a switch has been changed. It is not the root cause of the issue!
February 22, 2024
Unprompted review
Reply from HandyExperts
Hi Lin,
We are sorry to hear about your experience and would like to address the issue. Please call us on 0330 912 2323 so we can put things right for you.
Best wishes,
The HandyExperts Team
never use this company again
never use this company again. They have so many bad electricians. Not solve your problem but still charge you hourly rate. Now I have to find another electrician to solve the problem.
February 23, 2024
Unprompted review
Reply from HandyExperts
Hi Anita,
We are sorry to hear about your experience and would like to address the issue. Please call us on 0330 912 2323 so we can put things right for you. We are unable to contact you as we have no record of a job file with your name, and no reference has been left on this review.
Best wishes,
The HandyExperts Team
Prompt and efficient service
They got in touch very promptly, and everyone I spoke to at the office was very polite and efficient, as was the electrician who did the work. I needed the new socket installed before a decorator was arriving, so had a tight timescale - they were able to get the electrician to me the following day, allowing my other work to continue on schedule.
February 20, 2024
Reply from HandyExperts
Hi there,
Thanks for the excellent review! That’s what we like to hear!! Always great to have such positive comments to pass back to the team. They work hard for reviews like this.
Thanks for your valued custom.
The HandyExperts Team
Slow to respond and to solve the issue
Came in on a Monday to fix a leak in the toilet, took them 2 days to send the quote for the fix. Once we paid 50% deposit to fix they changed the date of the repair and now we cannot use the toilet for a whole week just to fix a minor leak.
February 21, 2024
Reply from HandyExperts
Hi Diego,
We are sorry to hear about your experience and would like to address the issue. Please call us on 0330 912 2323 so we can put things right for you.
Best wishes,
The HandyExperts Team
Reply from HandyExperts
Hi LT,
Thank you for taking the time to leave a review. It’s great to receive feedback and the team will be so pleased to know you had a good experience.
Thanks for your valued custom.
The HandyExperts Team
An excellent job
An excellent job. My only reservation is that I was not informed that the plumber had been delayed on a previous job. Whilst I fully understood this, it would have been helpful to know that he was going to be late. Nonetheless, overall, a really excellent serviced that Iwould use again.
February 16, 2024
Reply from HandyExperts
Hi David,
Thanks for taking the time to leave a review. It’s vital to receive feedback. Always great to have such positive comments to pass back to the team. They work hard for reviews like this.
Thanks for your valued custom.
The HandyExperts Team
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