Mark and colleague (Jay ? sorry) were professional, hard working and accommodating the entire day, rebuilding a collapsed rainwater drain that was leaking into the house foundations. They just got on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time I used this company. From the initial telephone contact with the office to completion, everything went almost smoothly! There was one problem. I was booked with an operative who had also... See more
Company replied
Handy Experts were the third company I had out to resolve an ongoing problem with my radiator. Where the other two companies failed, Handy Experts were able to identify a problem with the valve. Prob... See more
Company replied
I have used Handy Experts twice and have been very impressed on both occasions. It was easy to book someone, the price was fair and the work was done well. The plumber and electrician arrived on time... See more
Company replied
Company details
Written by the company
HandyExperts provides reliable, hassle-free property maintenance services across London and the surrounding areas. We specialise in everyday repair and maintenance work, including plumbing, electrics, heating, drainage, and general handyman services. Our focus is simple: make it easy for customers to get problems resolved quickly, professionally, and with minimal disruption. Whether it’s a small repair or a more involved job, we aim to deliver a smooth experience from first contact through to completion. We work with experienced, vetted tradespeople and take care of everything behind the scenes, so customers benefit from consistent communication, clear pricing, and dependable service. Our team is always on hand to manage jobs, answer questions, and ensure everything runs as it should. We pride ourselves on being efficient, dependable, and honest in the way we operate. Most of our work comes from repeat customers, landlords, and property managers who value a service they can rely on. All work carried out by HandyExperts is backed by our standard 6-month workmanship guarantee, giving customers added confidence and peace of mind. If you need help with a repair or maintenance issue, we’re here to help.
Contact info
Unit 107, 61 Victoria Road, KT6 4JX, London, United Kingdom
- 0330 912 2323
- info@handyexperts.co.uk
- handyexperts.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolute nightmare
Absolute nightmare, Michael the plumber, or drainage expert attended my place last week to fix a drainage problem at my place with the hourly rate + VAT, only to make things worse. With his very brief visit (half an hour), not only the problem of drainage did not solve, there is now overflowing at my place when I turn on my washing machine.
November 7, 2024
Unprompted review
Reply from HandyExperts
Hi OJ,
Thank you for allowing us the opportunity to apologise directly for the inconvenience you experienced and to arrange for our engineer to return to resolve the issues you have described.
We’re committed to ensuring our customers have a positive experience, and we will always respond promptly to any queries following an appointment of ours where the customer is not totally satisfied.
Best wishes,
The HandyExperts Team
DO NOT USE THEM
DO NOT USE. THEIR SERVICE IS A JOKE.
I had an electrician booked for Monday 4th, and took a day off from work for it. On Friday 1st, they call me to reschedule. I begrudgingly accept to move the appointment to Monday 11th morning (8am to 1pm).
Today (Monday 11th) at 11:30am, I still haven't heard from them. I call their office, and they say that the electrician had to cancel the appointment, and that he should have called me. WELL, HE DIDN'T. Isn't that what HandyExperts is for? Booking appointments? What do we even pay them for?
Anyways, after complaining that I had to waste a 2nd day off work, they tell me that they'll find someone to come in the afternoon (2 to 5pm).
The electrician finally came at 3pm, but then he told me that he didn't have the cable needed to do the job, so he'll have to come back another day.
I'll find someone else who doesn't waste my time, and so should you.
November 11, 2024
Unprompted review
Reply from HandyExperts
Hi Franck,
Thank you for taking the time to speak with us and allowing us the opportunity to apologise directly for the inconvenience you experienced. We’re committed to ensuring our customers have a positive experience, and we’re genuinely sorry we fell short this time.
We hope the agreed compensation helps to address some of the impact this situation had. If there’s anything further we can do to make this right or assist you in the future, please don’t hesitate to reach out.
Best wishes,
The HandyExperts Team
On time and efficient.
November 1, 2024
Reply from HandyExperts
Hi Victor,
Thanks for taking the time to leave a review. It’s great to receive feedback. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Reply from HandyExperts
Hi Jane,
Awesome! We really appreciate receiving feedback like this. The team will be so pleased to hear about this.
Thanks for your valued custom.
The HandyExperts Team
Expert Service
Expert Service. Did have to cancel one appointment, but due to circumstances that were out of their control. Job well done, didn't go above quote price. Would highly recommend.
September 30, 2024
Reply from HandyExperts
Hi NikoLaus,
That's great, we're so glad you had a good experience with our plumbing services in Leatherhead and took the time to leave a review, it means a lot. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Reliable service
Reliable service, very easy to book online. I have been using this company for few years now. I would happily recommend their services.
September 10, 2024
Reply from HandyExperts
Hi Ms O,
Thank you so much for leaving such a great review of our heating services in Ilford, it's always been a pleasure working with you. The team will be so pleased to hear about this.
Thanks for your valued custom.
The HandyExperts Team
Ervin was a great electrician
Ervin was a great electrician, friendly, helpful, and on time. Was a great experience and much better than previous electricians we have had both from handy experts and elsewhere
September 9, 2024
Reply from HandyExperts
Hi Thomas,
Thanks so much for your review, it's much appreciated and good to know you've found an electrician you like. Please do request Ervin on any future jobs you may have. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Thank you to the electrician Alex ,who…
Thank you to the electrician Alex ,who did a get job at my home today .I would recommend this company to my family and friends.
September 11, 2024
Unprompted review
Reply from HandyExperts
Hi Derrick,
This is great to hear, thank you for reviewing our electrical services in Wembley. Always great to have such positive comments to pass back to the team. They work hard for reviews like this.
Thanks for your valued custom.
The HandyExperts Team
Faultless Service
Very professional, Justin was extremely knowledgeable and went out of his way to help. Thank you for your faultless service.
Peter Byrne
September 6, 2024
Reply from HandyExperts
Hi Peter,
Thank you for a super review of our Hampstead plumbing services, these really mean so much to us. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Really impressed by HandyExperts
Really impressed by HandyExperts. Will definitely use again. Our electrician was efficient and careful in his work. He made sure that the work was exactly as I wanted. Will definitely use again.
September 2, 2024
Reply from HandyExperts
Hi GB,
What a superb first impression! Thanks so much for reviewing our electrical services in Surbiton, we can’t wait to tell the team about this. Positive feedback always has a great impact here. It is much appreciated.
Thanks for your valued custom.
The HandyExperts Team
Reply from HandyExperts
Hi Danica,
Thanks so much for reviewing our heating services in Bermondsey, it will be a pleasure to work with you again! We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
they lie about assessment being free on…
they lie about assessment being free on site. If you talk to them they say the visit is chargeable meaning whether they do the job or not
they also only do jobs by the hour meaning they overcharge by prolonging the job unnecessarily. If they are profesionals they can estimate the time required and give a fixed quote
you'll waste your time with them if money is a concern
September 2, 2024
Unprompted review
Reply from HandyExperts
Good afternoon,
We are sorry that you were confused by the wording on our website. While we are happy to offer free quotes for the sort of work such a thing is appropriate for, a new boiler installation for example or the renovating of a bathroom, for a tradesperson to travel across London to diagnose a minor heating issue or leaking tap for free would be the behaviour of a charity rather than anything approaching a reasonable business model. If that is not obvious then please suggest how the wording on our website could be changed, to save anyone wasting their time.
Your second point however is simply not true. We do charge by the hour for simple jobs, with any materials used being charged in addition of course, but any work that can be expected to take longer will be assessed and a no obligation, fixed price quote provided. That quote would be open to discussion, there being no sense in starting any work where either the customer or tradesperson is unhappy with the situation.
Had your review of our services, which you have not actually used, been clearer then we may have been able to identify and reach out to you in order to see if we could have come to a mutually agreeable solution. But such is the way of online anonymity.
Should you wish to discuss any matters please call us on 0330 912 2323 as we may still be able to help you.
Best wishes,
The HandyExperts Team
One happy customer
I’m really pleased with Handy Experts. They were quick, efficient and really polite. I would highly recommend them!
August 21, 2024
Reply from HandyExperts
Hi Fuming,
Thanks for the review! That’s what we like to hear back about our handyman services in Wembley!! We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Always checked back with me re cost…
Always checked back with me re cost before taking next step.
August 21, 2024
Reply from HandyExperts
Hi Vee,
That's great to hear, thank you for reviewing our electrical services in Chelsea. Feedback like this is so important and greatly appreciated by the team.
Thanks for your valued custom.
The HandyExperts Team
From making initial appointment over…
From making initial appointment over the phone to the completion of the job the service was 1st class, this is the 3rd time ive used Handy experts and ive been so impressed with the service, keep it up!
August 14, 2024
Reply from HandyExperts
Hi Michael,
What a superb review of our plumbing services in Lewisham, thanks so much! We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Friendly, Skilled and Diligent
I am a disabled person and required support with an unusual electrics tasks, Richard the Electrician that Handy Experts sent was brilliant, friendly, knowledgeable and persistent. He came back multiple times to get the task completed in exactly the way I needed it and it was far from straightforward. I really appreciated the persistence, skill and care he applied to the job. Handy Experts communicated clearly and quickly.
July 29, 2024
Unprompted review
Reply from HandyExperts
Hi Jess,
Thank you so much for such a detailed (and positive!) review. We’ll pass your comments back to our team. They’ll be delighted that you had such a good experience.
Thanks for your valued custom.
The HandyExperts Team
Reply from HandyExperts
Hi Bridget,
Thanks for the 5-star rating, it means a lot to us.
Thanks for your valued custom.
The HandyExperts Team
Efficient Transparent on price…
Efficient Transparent on price -friendly and did job well
July 30, 2024
Reply from HandyExperts
Hi David,
That's great to hear, thank you! We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
The electrician arrived on the day (it…
The electrician arrived on the day (it was an emergency) and punctually. He was pleasant and professional
July 29, 2024
Reply from HandyExperts
Hi Cynthia,
Thanks for the review! We really appreciate receiving feedback like this, the team will be so pleased to hear it.
Thanks for your valued custom.
The HandyExperts Team
Reply from HandyExperts
Hi Kevin,
Thanks for the review! That’s what we like to hear and the consistency we always aim for. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
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