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See what reviewers are saying

Rated 5 out of 5 stars

We couldn’t recommend the team at Our Money Market anymore. Before accidentally stumbling on them we had been to three brokers who had quoted us high rates and had wasted 3 days for us. We contacted H... See more

Rated 1 out of 5 stars

I'm guessing Handypay does not want to talk to people here their Facebook chat on your office phone. I have been on hold on your office number for 50 mins now. No one on this chat app is replying....... See more

Rated 5 out of 5 stars

Handypay makes borrowing easy. Simple application process and fast settlements! My bank approached me and I had a pre approval from them, but despite that Handypay was much was easier and a bet... See more

Company replied

Rated 5 out of 5 stars

Handypay were extremely easy to deal with and the process was seamless! If all credit organisation worked the same way as Handypay the lending industry would be much more efficient! Thank you to Dan a... See more

Company replied

Company details

  1. Loan Agency
  2. Car Finance and Loan Company
  3. Payment Service

Written by the company

Handypay is one of the largest home improvement payment plan providers in Australia. We can provide a simple, affordable, payment plan solution that enables customers to turn their house into a home today and pay over time - thats handy! Handypay partners with hundreds of vendors across Australia, so they can also provide their customers with access to affordability options! Whether the next home improvement project is big or small, we can provide customers with a no-obligation free quote and a pre-approved finance amount. No brokers, no hidden fees, apply online or over the phone and get approved in minutes!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

73 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

OUTSTANDING SERVICE

This was the easiest process i have experienced . Ben was so great at helping me through it . Within 24 hours we had our approval. Being so time poor it was faultless. I recommend this company to anyone that needs to get finance sorted out ASAP.

August 2, 2023
Unprompted review
Handypay logo

Reply from Handypay

Thanks for your message, Michelle. Pleased to hear of your positive experience!

Rated 5 out of 5 stars

So far so good

So far so good, but make sure you check your contract due date since they can offer lower commission rate if you renew it . but they won't do it automatically if you don't contact them.

December 1, 2022
Unprompted review
Rated 1 out of 5 stars

Extremely poor customer service

I'm guessing Handypay does not want to talk to people here their Facebook chat on your office phone.
I have been on hold on your office number for 50 mins now. No one on this chat app is replying.... seems so strange don't you think? Red lights going off here, not a company I could trust. Very poor customer service, despite the rave reviews you've been getting.... fake accounts I'm thinking. I think a complaint to the ombudsmen is needed.

October 2, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing experience from Tracy Burns was…

Amazing experience from Tracy Burns was absolutely helpful, kind and the most politest person I have ever spoken to, helpful start to finish would recommend to speak with Tracy only. Amazing thank you so so much for your help. Thank you xx

July 30, 2021
Unprompted review
Rated 5 out of 5 stars

I was impressed with Handypay from…first Contact.

I was impressed with Handypay from first contact. We needed to borrow to finish off our renovations. The Staff on the phone ere friendly, helpful, knowledgeable and professional. The application process was NOT complicated or stressful. Iwould definately recommend them to my fellow renovators!

July 6, 2021
Unprompted review
Rated 5 out of 5 stars

Awesome ⭐️

This was one of the easiest loan applications I have ever completed and with people who are really human centred. Ruiann is helpful, really quick to respond and easy to work with. Happy to recommend!

May 27, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent! The entire time including most recently Ruiann who has been my contact, have been nothing short of amazing. Very very easy to deal with, exceptionally quick to assist / respond and the kindest best customer service I’ve experienced to date. Highly recommend

April 6, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing!

We couldn’t recommend the team at Our Money Market anymore. Before accidentally stumbling on them we had been to three brokers who had quoted us high rates and had wasted 3 days for us. We contacted Handy and within 20mins we were approved and funds were settled the next business day. Now to renovate - the fun continues!

April 6, 2021
Unprompted review
Rated 5 out of 5 stars

Very fast and easy process

Very fast, affordable and easy process. Will recommend you my friends to use Handypay when they look to do their next renovation. Good customer service too. Really friendly people.

February 7, 2021
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend Handypay enough.

Couldn’t recommend Handypay enough.
Made the whole process very easy and approval was very quick .
Excellent service by Adam , I would highly recommend Adam and the team to anyone looking at a personal loan .
Keep up the great service as it would have to be the best I have had with any finance company.

September 3, 2020
Unprompted review

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