Hanson Electrical and Kitchens Reviews 755

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and positive attitude of the staff, making interactions pleasant and productive. The service is frequently highlighted as exceptional, with many people appreciating the personalized approach, efficient delivery, and smooth installation processes for products. Reviewers are particularly impressed with the quality of products and the overall ease of ordering and receiving items. However, some customers also noted issues with kitchen installations, mentioning an incomplete project, incorrect unit colors, and measurement discrepancies. A few other people also felt that delivery times were not always as initially communicated, and there were instances of rubbish being left behind after work was completed.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Many customers praise the efficiency and friendliness of... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers consistently find the service to be positive, highlighting its efficiency and helpfulness. Many... See more

Product

Customers had positive experiences with product. Many reviewers praise the great value for money and the... See more

Order

Users describe positive interactions with order. Customers found the online ordering process simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Enormously helpful staff at Hanson Electrical, Willerby Road. All our questions answered, easy online ordering then many thanks to them for allowing us to have our old appliance taken away at a later... See more

Company replied

Rated 5 out of 5 stars

After some time of trying to get microwave for my now broken Neff microwave Tom at Willerby store did a great job of explaining product & sizing it correctly for us after numerous attempts from on lin... See more

Company replied

Rated 5 out of 5 stars

This is a great example of why we need more companies like Hanson Electrical and not online shopping. I am single and I don't have a clue about appliances. The staff were amazing, the prices were very... See more

Company replied

Rated 5 out of 5 stars

Always the personal service, able to give the delivery drivers information on how to find my Home about an hour before they came to me. Installed the washing machine, took the old one away. Lovely and... See more

Company replied


Company details

  1. Electronics Store

Written by the company

IN THE BUSINESS FOR OVER 33 YEARS!! Hanson Electrical was formed in 1986 and is now the biggest independent domestic appliance retailer in the Hull area. You can buy from our huge range online or visit our fantastic showrooms on Willerby Road, or Holderness Road in Hull. We display the best appliances from all of the major manufacturers for you to see and touch. We keep a large selection of appliances in stock in our warehouse and also operate a Click and Collect service, where we reserve items for customers. You can order online and check for a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a prompt delivery service. Our knowledgeable and helpful sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

755 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Professional and polite

Arrived at specified time
Delivered to exactly where we wanted it
Very polite and professional
Would definitely recommend this company

February 20, 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Deborah.

Rated 5 out of 5 stars

Great service

Great service. Local company. Competitive prices. Really great to be able purchase new washer, to be able to sort any problems easily. Would definitely recommend

February 10, 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Susie for the great review.

Rated 5 out of 5 stars

Cannot recommend this company highly enough…

Cannot recommend this company highly enough!!

My mums fridge freezer ceased working the day before New Year's eve and I was doubtful, due to the bank holiday, that we would be able to get a replacement from anywhere within the week let alone the following day, however I rang Hanson's and spoke to Laura who couldn't have been more helpful and understanding of my elderly Mums plight.
She was able to view the item in their showroom and
they delivered the following day, on time and after a courtesy call when they were a short distance away.
Adam the delivery driver again couldn't have been more helpful and engaging and both these staff are a credit to the company.
It is great to find that a company does still exist with proper traditional customer care at its core and I cannot thank them enough for their excellent service.

December 31, 2022
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Claire.

Rated 5 out of 5 stars

I can't recommend this company and Ryan enough, Ryan designed our dream kitchen and it was stress free from beginning to end.

I can't recommend this company enough. We got our kitchen from here along with all the appliances. Ryan designed our dream kitchen, I can't recommend him enough. The service we received is fantastic and nothing is too much trouble. Ant the kitchen fitter was great too and again did a 100% perfect job. We had a couple of queries recently and again I am blown away with Ryan's amazing customer service . The aftersales customer service is great. You often find once the sale has gone though companies no longer care. Well this is not the case with this company, nothing is too much trouble and it gives you 100% confidence to shop with them again and again. Highly recommend.

August 2, 2022
Unprompted review
Rated 5 out of 5 stars

No problems

Ordered a Hotpoint dishwasher online, easy process and delivered when arranged, no problems

December 13, 2022
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Reply from Hanson Electrical and Kitchens

Thanks for the review.

Rated 5 out of 5 stars

If I can I always like to spend my…

If I can I always like to spend my money locally if possible instead of going to a larger chain..I have had various white goods from Hansons, never an issue, always arrive when they say, phone call before when they on their way, polite delivery people…..

December 20, 2022
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Reply from Hanson Electrical and Kitchens

Thanks for the great review Stephen.

Rated 5 out of 5 stars

Value for money

Value for money. Delivered with care and even phoned me when they were 30 minutes away. Well done

December 7, 2022
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Reply from Hanson Electrical and Kitchens

Thank you for the review.

Rated 5 out of 5 stars

Excellent service.very good customer…

Excellent service.very good customer service ,washing machine delivered with no damage ,Fitted and tested and took old one away,
Very polite and friendly, with positive. Attitudes.

December 3, 2022
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Michael.

Rated 5 out of 5 stars

Great customer service

I liked the phone call the day after I ordered online to confirm order, it was a nice personal touch, reassuring and making me feel my business was valued. I liked that I got a choice of delivery days. The men who brought the tumbler were polite and efficient, gave a courtesy call before they arrived, turned up when they said they would and took the trouble to manoeuvre the drier into a convenient position for me until my husband arrived to fit it into place. Really happy with the service and liked that it is a local company I am dealing with. I will definitely consider using Hansens again when purchasing white goods.

December 1, 2022
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Debbie for such a great review.

Rated 5 out of 5 stars

Great Service as usual

Informative and quick delivery/collection. Always happy to shop with Hanson

November 20, 2022
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review.

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