Hanson Electrical and Kitchens Reviews 754

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and pleasantness of the staff, from in-store assistance to delivery personnel. Many highlight the excellent service, noting the ease of online ordering, prompt communication, and efficient delivery and installation processes. People are also very satisfied with the quality and value of the products, with many appreciating the personalized advice and the ability to have old appliances removed. However, some customers experienced issues with kitchen installations, citing problems such as incomplete projects, incorrect measurements, wrong colored panels, and delays in delivery. There were also mentions of exposed extractor fans and rubbish being left behind.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the friendly and efficient... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness and... See more

Service

Clients share positive opinions on service, consistently praising the helpful and professional attitude of... See more

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Order

Users describe positive interactions with order. Customers found the online ordering process simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a great example of why we need more companies like Hanson Electrical and not online shopping. I am single and I don't have a clue about appliances. The staff were amazing, the prices were very... See more

Company replied

Rated 5 out of 5 stars

Enormously helpful staff at Hanson Electrical, Willerby Road. All our questions answered, easy online ordering then many thanks to them for allowing us to have our old appliance taken away at a later... See more

Company replied

Rated 5 out of 5 stars

After some time of trying to get microwave for my now broken Neff microwave Tom at Willerby store did a great job of explaining product & sizing it correctly for us after numerous attempts from on lin... See more

Company replied

Rated 5 out of 5 stars

Always the personal service, able to give the delivery drivers information on how to find my Home about an hour before they came to me. Installed the washing machine, took the old one away. Lovely and... See more

Company replied


Company details

  1. Electronics Store

Written by the company

IN THE BUSINESS FOR OVER 33 YEARS!! Hanson Electrical was formed in 1986 and is now the biggest independent domestic appliance retailer in the Hull area. You can buy from our huge range online or visit our fantastic showrooms on Willerby Road, or Holderness Road in Hull. We display the best appliances from all of the major manufacturers for you to see and touch. We keep a large selection of appliances in stock in our warehouse and also operate a Click and Collect service, where we reserve items for customers. You can order online and check for a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a prompt delivery service. Our knowledgeable and helpful sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

754 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

EXCELLENT CUSTOMER SERVICE!

We have bought all of our kitchen appliances for the last 38 years and wouldn’t go anywhere else. John dealt with our order of 2 ovens, island extractor and gas hob and a few weeks earlier a washing machine. The customer service is excellent, initially there was a delay in us receiving a pack of filters for the extractor, we were kept up to date with a couple of telephone calls and we didn’t have to wait more than a few days for them.
Hansons also supplied our new Dekton worktops, Chris was very helpful, always on hand to answer my (quite a few) queries.
My advice is - don’t bother buying from online national companies - go straight to Hansons.

January 11, 2025
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you so much Leila for such a brilliant review.

Rated 5 out of 5 stars

Easy to order through the website and…

Easy to order through the website and choose delivery date. Love that they call to give you estimated time when you order too. Took old appliance and packaging away and installed new dryer. Excellent and quick service

February 8, 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you so much for the brilliant review.

Rated 5 out of 5 stars

Good service and price

Good service and price. Delivery free on timed as requested

January 13, 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review.

Rated 1 out of 5 stars

The person that fitted the washer…

The person that fitted the washer didn't connect the pipes. Signed it off as done and when I put a wash on flooded the kitchen floor

January 20, 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Dear Mike,

Thank you for your feedback. We’re very sorry to hear about the issue with your washer installation and for the inconvenience it caused.

We’d like to clarify that we were already in communication with you about this matter and were actively working to resolve it. It’s disappointing that you chose to post this review before allowing us the opportunity to fully address the situation and make things right.

Customer satisfaction is incredibly important to us, and we remain committed to resolving this issue for you. Please don’t hesitate to reach out directly if there’s anything further we can do to assist.

Thank you for your understanding.

Best regards,
Hanson Electrical

Rated 5 out of 5 stars

Great service & experience

Good selection of products on the website and good categorisation for ease of finding what you want.

The unpacking and installing fees were really good and presented great value.

The product was delivered by a fantastic pair who were polite, friendly and really considerate.

Would highly recommend 👌

December 31, 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Lisa for leaving us a great review.

Rated 5 out of 5 stars

Thank you!!

Good communication and a thank you phone call for my order which was done seamlessly over the internet,,I've had a cooker and washer from Hanson's before and the service is what made me look at Hanson's first,,arrived on time and a phone call from driver to say he was 5 mins away,, perfect!!

December 24, 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Martin.

Rated 4 out of 5 stars

Nice easy website to use

Nice easy website to use, I ordered a washer online picked a delivery date which was the next at the cost of £20 delivery or I could have waiting until the filling day for free delivery. The only negative is that I never received any updates about the delivery times, however I did ring them on the delivery day to find out an estimated time which they were happy to provide me.
The delivery guys where lovely very polite and helpful.

December 18, 2024
Rated 5 out of 5 stars

Superfast Freezer Delivery

Ordered under counter freezer at 3.30pm and it arrived at 0930 the following morning! Easy online ordering and super quick delivery.

December 4, 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Sue.

Rated 5 out of 5 stars

I can’t recommend Hansons highly…

I can’t recommend Hansons highly enough! First class customer service from beginning to the end. I now have “the most amazing” kitchen ever it’s absolutely perfect. Thanks to Chris Urry and the team, including our fitters (dad and son - Ian and Ian). Everything we needed made with immaculate precision. Thank you all you’ve made our dream kitchen a reality x

December 17, 2024
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you so much for taking the time to leave us this great review.

Rated 5 out of 5 stars

Excellent prices and personal old school service

Excellent prices, Great personal service, called to confirm order and arrange best date for delivery, when delivered delivery people very helpful ensuring put exactly where required, all in all faultless.

November 24, 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Mark.

Rated 5 out of 5 stars

Excellent service

Excellent service. Delivered within 2 days and kept informed of delivery time.
Would definitely use again.

December 1, 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Alison.

Rated 5 out of 5 stars

The staff were very helpful and…

The staff were very helpful and professional.
We cannot thank them enough.
Will always buy from Hansons in future and would strongly recommend to others

November 29, 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Lesley.

Rated 4 out of 5 stars

Top local company

A late delivery was resolved within 30 minutes of a phone call, superb service from a great local company, thank you.

November 28, 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

thank you for taking the time to leave us a review Nigel.

Rated 5 out of 5 stars

Delivery was fast

Delivery was fast, not waiting for weeks like other places. Drivers were pleasant. Will definitely buy again.

November 28, 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Heather.

Rated 5 out of 5 stars

New kitchen

The staff were helpful from the beginning and made my experience of designing my kitchen much easier. They gave me honest advice and gave me different ideas to choose from. I felt at ease throughout the process. Chris, the designer was extremely patient and he listened carefully to what I wanted.
From first walking into the shop to the kitchen being fitted was a positive experience. The quality of the kitchen is very good and the customer service from all the people who created my kitchen were extremely professional. I felt looked after throughout. Thank you.

May 25, 2024
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Diane.

Rated 5 out of 5 stars

Delivered Gas Double Oven on chosen…

Delivered Gas Double Oven on chosen date, free delivery and disposal of old appliance for a small fee, which is my reason for purchasing from our local company.

November 14, 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Val.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look