Hanson Electrical and Kitchens Reviews 754

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and pleasantness of the staff, from in-store assistance to delivery personnel. Many highlight the excellent service, noting the ease of online ordering, prompt communication, and efficient delivery and installation processes. People are also very satisfied with the quality and value of the products, with many appreciating the personalized advice and the ability to have old appliances removed. However, some customers experienced issues with kitchen installations, citing problems such as incomplete projects, incorrect measurements, wrong colored panels, and delays in delivery. There were also mentions of exposed extractor fans and rubbish being left behind.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the friendly and efficient... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness and... See more

Service

Clients share positive opinions on service, consistently praising the helpful and professional attitude of... See more

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Order

Users describe positive interactions with order. Customers found the online ordering process simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a great example of why we need more companies like Hanson Electrical and not online shopping. I am single and I don't have a clue about appliances. The staff were amazing, the prices were very... See more

Company replied

Rated 5 out of 5 stars

Enormously helpful staff at Hanson Electrical, Willerby Road. All our questions answered, easy online ordering then many thanks to them for allowing us to have our old appliance taken away at a later... See more

Company replied

Rated 5 out of 5 stars

After some time of trying to get microwave for my now broken Neff microwave Tom at Willerby store did a great job of explaining product & sizing it correctly for us after numerous attempts from on lin... See more

Company replied

Rated 5 out of 5 stars

Always the personal service, able to give the delivery drivers information on how to find my Home about an hour before they came to me. Installed the washing machine, took the old one away. Lovely and... See more

Company replied


Company details

  1. Electronics Store

Written by the company

IN THE BUSINESS FOR OVER 33 YEARS!! Hanson Electrical was formed in 1986 and is now the biggest independent domestic appliance retailer in the Hull area. You can buy from our huge range online or visit our fantastic showrooms on Willerby Road, or Holderness Road in Hull. We display the best appliances from all of the major manufacturers for you to see and touch. We keep a large selection of appliances in stock in our warehouse and also operate a Click and Collect service, where we reserve items for customers. You can order online and check for a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a prompt delivery service. Our knowledgeable and helpful sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

754 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

New Bosch washing machine

Polite and efficient service from ordering to installing. Costs very competitive. Highly recommended

August 3, 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you John for the great review.

Rated 5 out of 5 stars

First class service

From visiting the shop, chatting to the assistant regarding types of washing machine and our budget to delivery everything was first class, thankyou Hanson Holderness Road Hull.

July 31, 2025
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Reply from Hanson Electrical and Kitchens

Thank you for the great review Trevor.

Rated 5 out of 5 stars

Great item bought at a very competitive price

Great item bought at a very competitive price. The two guys who delivered and installed my new dishwasher couldn't have been more courteous and helpful. I would definitely buy from Hanson Electrical again.

July 26, 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Keith for the great review

Rated 5 out of 5 stars

Fabulous service

Fabulous service! My fridge freezer stopped working on the Sunday evening. I ordered online and received next day delivery before lunchtime.

July 20, 2025
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Reply from Hanson Electrical and Kitchens

Thanks for the great review Rachel.

Rated 1 out of 5 stars

Compromised kitchen experience

Unfortunately we are into are second month of an incomplete kitchen and it looks like we may enter a third.

From the original design differing, to the units been different colours we are building quite an impressive list of snags.

Damaged units,
Exposed extractor fan
Quartz unit 10mm short all the way round
Wrong coloured panels
Units measured incorrectly
Original design differing
Rubbish been left behind for a couple of weeks.
Not delivering the kitchen when they said they would, resulting in taking time off work. Works planned moved further in the week with little notice.

On first attempt at complaining the kitchen manager, denied remembering conversations, tried to blame my husband for his mistakes, tried to reference other customers experiences in an attempt to make my claims feel irrelevant.

These complaints have since been addressed, all of which are been dealt with but not without compromise. I have damaged internal units propped up with wood, a make shift panel to hide an extractor fan, a smaller kitchen plan that I originally planned for, meaning I need decorators in to fix damaged walls.

We are currently waiting on the quartz company to re template and refit and more units coming from Germany.

Personally I wouldn’t recommend using this company unless your comfortable with having to complain and waiting 3 months for completion

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

The best!

Everything was just so simple, from ordering online to my item being delivered.
The service was first class, efficient and smooth.
I really won't go anywhere else for my electrical goods now.

June 25, 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Neil for the great review.

Rated 5 out of 5 stars

Washer

Excellent delivery, very fast , drivers very helpful

May 22, 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Christine.

Rated 5 out of 5 stars

Great product

Great product, fast delivery, helpful experienced staff. Lovely stuff.

May 6, 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Stuart.

Rated 5 out of 5 stars

Great service and price

We needed a new washing machine quickly after ours broke down. It was hard to find many places that had one in stock that could deliver next day but Hanson could. They even called us to advise us of morning delivery slot so we didn'thave to wait in all day. Very impressed and would definitely buy from them again.

April 29, 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Belinda for taking the time to leave us this great review.

Rated 5 out of 5 stars

Happy in the end!

Just had a kitchen installed which didn’t go exactly to plan,not the fault of Hansons I may add,but dealing with Chris at Hansons and Shane from their installers has been a very satisfying experience and my wife and I are very happy with the experience.

May 1, 2025
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you so much for your great review! We're thrilled you had a positive experience and truly appreciate your support. If there's anything we can do to make it a full five stars next time, we'd love to hear your thoughts!

Rated 5 out of 5 stars

Exceptional service

Great service. Ordered online and site was easy to navigate, delivery time was speedy (offering next day service for small fee). A courtesy call followed the next day to confirm order and delivery.
This is the first time I have used Hanson but will definitely be using in the future and would highly recommend.

April 14, 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for taking the time to leave us this great review.

Rated 5 out of 5 stars

Excellent service.

Excellent service.

April 4, 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

Friendly delivery

Friendly delivery.
Easy to order online.
Great service

February 17, 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Jade.

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