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Hansons Auctioneers Reviews 

1,162
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 942 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly approach, making interactions pleasant and informative. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of the overall process, from initial valuation to auction results. Reviewers are particularly impressed with the accurate valuations and the good value for money received, often exceeding expectations. However, some customers expressed dissatisfaction with the product outcomes, noting that items sometimes sold for less than expected or estimated, and that commission fees were considered high. A few other people also felt that communication regarding auction times and unsold items could be improved, and there were occasional reports of items being misplaced or mishandled.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professional, friendly, and efficient... See more

Product

Consumers have mixed experiences regarding product handling and descriptions. Some reviewers report issues... See more

Price

People report ambiguous experiences with price, with some customers achieving the quoted or even better... See more

Value for money

Clients share positive opinions on value for money, with many expressing satisfaction that their items sold... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clearing my late mother's house threw up lots of bits not wanted by the family. We took several items along to Hansons who were both polite and honest about the likelihood of the items being desired.... See more

Rated 5 out of 5 stars

This is the third (fourth?) time I have purchased from Hansons (from the Derby, Richmond and Banbury branches) and all deliver a consistently top class performance in all the required areas for purc... See more

Rated 5 out of 5 stars

I had my item valued by Hanson’s representative. I did not feel pressurised to sell. I accepted the valuation and a reserve was put on my sale item. At Auction my item made a good amount over the re... See more

Rated 5 out of 5 stars

From first meeting your staff at Kings Croft Hotel, we have had excellent service and have been kept fully informed of all the procedures relating to the auction process. We also were able to view... See more


Company details

  1. Auction House
  2. Art & Antiques
  3. Auto Auction
  4. Collectibles Store
  5. Online Auction Service
  6. Online Marketplace

About Hansons Auctioneers

Written by the company

Hansons Auctioneers Reviews: Discover Why Clients Trust Hansons Again and Again

Because Every Object Has a Story to Tell....

At Hansons, we don’t just auction items - we bring history to life, one treasured object at a time. Whether you’re clearing a collection, finding a new home for a family heirloom, or bidding on a piece that speaks to your soul, we’re here to make every moment meaningful.

CH-with-Bonaparte-Bees-4 GET A VALUATION With over 20 years of experience and a growing network of twelve auction centres across the UK, Hansons is proud to serve sellers and buyers from all walks of life — from seasoned collectors to first-time auction-goers. Our expert valuers treat every object with care and curiosity, searching for the story behind the surface.

Clients return again and again not just for our expertise, but for the personal touch we bring to each and every lot. We’ve helped uncover forgotten fortunes in lofts, reunited families with long-lost heirlooms, and sent teddy bears and vintage Rolexes on journeys around the globe.

What makes Hansons special?
It’s the theatre of the saleroom, the thrill of the chase, and the joy of discovery — all wrapped into a process that’s welcoming, professional, and refreshingly human. Our dedicated team handles everything from free valuations and house visits to international bidding via HansonsLive, our global online platform.

From antique books and showbiz memorabilia to gold coins and fine art, we celebrate the quirky, the valuable, and the deeply sentimental. Because we know that behind every item is a memory waiting to be shared.

So whether you’re letting go, searching for something special, or simply love the excitement of the auction, come and be part of the Hansons story. Discover why thousands trust us with their treasures, and why many call us not just auctioneers, but storytellers, too. GET A VALUATION UPCOMING AUCTIONS NATIONWIDE LOCATIONS

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 77% of negative reviews

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4.5

All reviews

(1,162)

794 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent team at Hansons. I approached Hansons to appraise the…

I approached Hansons to appraise the value of a book and to explain the process of selling at one of their auctions. They were extremely helpful and straight forward. I sent the books and they sold them for the value they estimated. I would definitely recommend them if you are thinking of doing a similar thing. Approachable, professional and I'm very happy. Thanks

May 26, 2026
Rated 1 out of 5 stars

Poor communication and long delays with…

Poor communication and long delays with auction it’s some still not entered in sale

April 29, 2026
Hansons Auctioneers logo

Reply from Hansons Auctioneers

Thank you for your feedback, Mark. We're sorry to hear that you've been disappointed with the communication and the delays in your items being entered into auction.

We understand how frustrating this must be and would like the opportunity to review the progress of your consignment and provide you with an update. Please contact us at media@hansonsauctioneers.co.uk, quoting your reference number, and a senior member of the team will investigate this for you.

Thank you for bringing this to our attention.

– Team Hansons

Rated 5 out of 5 stars

Brilliant Hansons Auction Houses!

This is the third (fourth?) time I have purchased from Hansons (from the Derby, Richmond and Banbury branches) and all deliver a consistently top class performance in all the required areas for purchasing (I have not sold anything through an auction house).
The lots they put up for auction are wide and varied and described well (you can always ask for a more detailed report if required).
The best bit about Hansons are the people who work in the various departments, they are a great knowledgable bunch who go out of their way to support and inform you. Thank you Team Hansons!

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Well laid out and priced to sell

Well laid out and priced to sell, a wonderful experience help by a very kind William Hayward the coin expert.
From Hansons Auctioneers & Valuers Ltd
UK
The Auction Centre (inc Head Office)
BL2 2LU
Heage Lane
Etwall
Derbyshire
DE65 6LS

Thank you
Steven
Ref 35558

May 22, 2026
Rated 1 out of 5 stars

Poor servicePromised to keep me updated of the…

Promised to keep me updated of the auction times as well as auctioned items. Extronomical commission taken on sold items and the items not sold are not returned despite several reminders

October 14, 2025
Hansons Auctioneers logo

Reply from Hansons Auctioneers

Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience did not meet your expectations, particularly regarding communication, the return of your unsold items and the charges applied.

We understand how frustrating this must be and would like the opportunity to review your consignment and the concerns you've raised. Please contact us at media@hansonsauctioneers.co.uk, quoting your reference number, and a senior member of the team will investigate the matter and respond to you directly.

Thank you for bringing this to our attention.

– Team Hansons

Rated 5 out of 5 stars

Professional

Professional
Trust worthy
Delivered on my expectations
Straight forward and clear instructions on job in hand
Would use again

May 20, 2026
Rated 5 out of 5 stars

Victorian and Edwardian clothes

I recently arranged for a number of Victorian and Edwardian clothes to be sent for valuation and sale to Notty Hornblower at Etwall Derbyshire. Her expertise and excellent catalogue description, along with her enthusiasm and knowledge, ensured that their sale was very successful.

May 14, 2026
Unprompted review
Rated 3 out of 5 stars

Hansons lost my 2 lithographs (which…

Hansons lost my 2 lithographs (which were not small) for almost one year!. I enquired after 2 months and the search began and eventually they were found and put into one of their auction days. I received £5 and was very disappointed.

July 8, 2025
Rated 5 out of 5 stars

First time auction user

This is the first time I have used an Auction House and I was impressed from the very first meeting to the auction itself.
I felt the valuations were fair and the whole process and communications were friendly and straightforward. So much so, that I went home looking for more items to be valued!
All but one item were sold and that will go into the next auction.
I would not hesitate to recommend Hansons in Newark to anyone and would like to thank them for a great experience.

May 9, 2026

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