Happier Cars Reviews 

Recently bought a car and dealt with Steve. Incredible service from start to finish, keeping me updated with every step of the car being prepared / MOT'd / Serviced etc. Can't fault the service at all, and went above and beyond to make sure the car was in the best condition possible prior to it being delivered.

They did a great job selling my car, nice people to deal with, the communication could have been a little better once they had sold the vehicle. However getting the money afterwards took two weeks longer than it should have done and involved a great deal of chasing on my part. Excuses about bank account issues were quoted as the reason. Once a guy called James got involved the money was transferred and I can't fault him.

I would like to use this platform to warn people about staying well clear of Happier Cars and avoid them at all costs. I was approached by this company back in September 2024 who advised that they could sell my car through a Sale on Return service. After doing some research and seeing Five Star Reviews (which I believe are all fake), I decided to give them a chance and go ahead with the sale. They contacted me daily so that I would hand them the car, however, once the car was in their possession, the communication stopped and it was difficult to speak to a staff member in regards to the sale. I took my vehicle in for some photos and then soon after, I was informed that the vehicle was sold. I was then informed of a 14 day cooling period, (which I was not aware of prior to the vehicle sold) and was promised to be paid after 14 days. 14 days later, I was not paid, and I had to continue chasing this company for a response. I was given all sorts of excuses such as 'Banking Issues' and 'Accounts/Payments are an agency and will get back to you' however no one seemed to confirm that I would get paid soon. I decided to have a look at the reviews and noticed that many others were victims of this scam. Funnily enough, bad reviews would be removed almost instantly (probably due to the threat of non payment) and I understood that I was not the only one who was going through this traumatic ordeal. The lack of responses would keep me up at night and the failure to acknowledge any sort of payment agreement was deeply concerning. It has now been four months and I still have not been paid. This has caused great anxiety and I am struggling to understand why this has happened to me. The company HC has been declared as dissolved on Companies House; the CEO with significant control has also been changed as I understand the previous CEO also was dodgy (as per reviews).

I had an incredibly frustrating experience with this dealership. We sold our car to them over two months ago, and they still owe us money. Every time we contact them, they keep using a “bank issue” on their side as an excuse for the delay. It’s been more than two months, and they continue to avoid taking responsibility.

This constant lack of communication and accountability is extremely unprofessional. We’ve been patient, but they’ve left us with no payment. I would highly recommend avoiding this dealership if you value your time and money.

I bought my E220D from Happier Cars at the beginning of April this year (2024). I was welcomed upon arrival and made to feel comfortable. I took the car out in a test drive and as soon as I drove the car, I could tell it had been well looked after. At no point did I ever feel pressured, I was allowed to take my time, and look in the engine and through the cars paperwork. I didn’t make a decision there and then as it was a large purchase, but when I got home hours later, I decided to take it and arranged for everything to go through. I have had no problems with my car, it had one free government recall-which was a software update- which my salesmen was transparent about so I got that done when I got the car home. Before I took the car I’d asked for the cars black alloys to be touched up, which was done without hesitation by happier cars. I am still absolutely loving my car as much as the first day I bought it 8-months ago. No complaints from me, and I would recommend Happier Cars, from a chuffed & happy customer. Thanks to Jack who sold me my car.

I’m extremely dissatisfied with my experience with Happier Cars. I attempted to sell my BMW M4 through their platform, but after nearly two months without any progress, I had to cancel the sale and terminate the 30-day contract. I’ve been pursuing a refund of my £200, but my efforts have been unsuccessful. I’ve made numerous calls, sent emails, and even sent messages, but I’ve yet to receive a response from anyone. This has been the worst experience I’ve ever had. I was told the £200 admin fee would be refunded so I was lied to !

I recently purchased a car from Happier Cars. Jack who I purchased my car from, was polite honest. No pressure sales here. I would definitely recommend this company and of course Jack. Thanks for such a great service.

Excellent service from all the team.
Very happy 😀

Only given 4 stars as only just got the car today. From start to finish communication and service has been perfect. Richard was very friendly and helpful. Guys at the garage were also extremely helpful and friendly. Don’t be put off by the bad reviews or first impressions of the yard, very easy to deal with company

I have recently brought a car from happier cars . I must say how impressed I was with the way they handled the process. Richard dealt with the purchase and finance . He got the best deal he could find for me . He kept me informed at every point of the deal and was at the end of the phone for any questions I had . The car was delivered to me by a lovely lady called Georgina. Very pleasant and chatty and dealt with a couple of minor problems on the hand over . The day after car was delivered I had to call happier cars and spoke to Charles. The spare key was missing . He located it and sent it to me as soon as he could .
I will not hesitate to purchase another car in the future . Highly recommended

Richard was very professional in my dealings with him during the purchase of my car from. Happier Cars.I would definitely recommend them to anyone looking to buy a car

Since our experience with Happier Cars in May, we were contacted by the Company's Sales Manager , Ian Mack this week, who explained he had seen our review, after being away from the business for a time. He apologised that none of our messages had reached him and apologised that his team had not dealt with our problem. He asked us to forward the bill for a new tyre and he would settle immediately. We did this and happy to say we received the money straight away. Thank you Ian.

Bought an MG ZS EV from Happier Cars in May ! Before we left Jack noticed the tyre pressure on back offside wheel was low and got it blown up. We left and drove home. The following morning the tyre pressure in the same wheel was low. We took it to our local tyre place to get it checked. There was a puncture in the wall of the tyre so we had to buy a new one. That done when we got home we called Happier cars to speak to Jack but he was never available and never called us back after leaving several messages and emailing him. A week later I left a review on Trust Pilot reflecting our views and again nothing. Three weeks ago, Jack responded to our review, 5 months after it was placed!! Jack said we probably picked up a nail or something on the way home, but if we contacted him and showed him the receipt for the new tyre, they will cover the cost!! Wow we thought after all this time . We were just leaving to go on holiday, so we phoned Jack on our return. He wasn't available. We left messages and emailed him. We have once again heard nothing from him or anyone else to deal with this matter. Why, after 5 months did he respond to the review, knowing full well they wouldn't do anything. My original review is no longer visible. What a shoddy outfit.

Once again, I’m left waiting for confirmation regarding the name change on the logbook, cancellation of the agreement, and refund of my monthly payments. I've received zero updates from Happier Cars, and every time I call, I'm told someone will get back to me—yet no one ever does. The service I’ve received is absolutely appalling, especially considering that none of this is my fault. This dealership has shown a complete lack of care or responsibility, and I’m beyond frustrated with how they’re handling the situation.

I can only assume that the good reviews for this company were written by themselves. My experience of them is that they are a bunch of cowboys. I travelled over a hundred miles to view a car that was advertised in good condition. After making an appointment to view and test drive I arrived to find it in pieces with a discharged battery and no MOT. Won’t make the same mistake again! Also after reading the reply from Happier Cars my question is why allow me to make an appointment to view and test drive a car which wasn’t ready for either? Also when I complained I was told someone would sort it and be in touch ~ still waiting?
Finally I give good reviews where they are deserved~ Happier Cars don’t merit any stars let alone one!

Incredible happy with my new BMW that I recently purchased with Happier Cars,Jack was a great help from the beginning and delivered great service!would definitely recommend these guys.

Really great experience!
Car was ready with full valet and MOT as promised.
Initial contact was with Richard and the car was presented to me by Jack.
Nice to see people keeping their promises and delivering a service unconditionally.

Richard and all the team at Happier Cars were first class, being friendly, non pushy, and very helpful throughout. I would definitely recommend them and will be using there services in the future. THANK YOU

Off the bat, a 2+ hour delay in collecting the car. MOT done by one of their garages before I collected the car and it passed yet one of the headlight bulbs was out? Took the car back due to it driving awfully, found out it needed a new clutch. which the same garage who did the dodgy MOT, fitted the new clutch and DID NOT FIT THE WHEELS BACK ON CORRECTLY causing the car to violently shake at any speed above 15mph ! I immediately took the car back after less than 2 minutes in which they then refitted the wheels thank god. Took it back again as they didn’t actually fix which needed to be fixed which was the gearbox… they told me they couldn’t find anything wrong with it so i then took the car to a REAL garage who revealed that the selector fork for the reverse gear had completely snapped costing me over £1300 ! Within a week I also noticed strange dents in the bonnet, a crack in the wing mirror plastic cover and quite a few other imperfections which shouldn’t have been there.

Overall, terribly run company to be frank, unorganised, unhelpful and pretty bad experience… not great.

Ian and Jack were very helpful and extremely good at their job.

I recently purchased my golf from happier cars,I got a great deal on a great car,Jack and Ian were very helpful throughout the whole process.