I use happy post quite often for international shipments. I've had never issues. They are most of the times cheaper than standard post which makes it my first choice when shipping international. It ta... See more
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I used Happy-Post for a large international parcel and the whole process was so easy. The tracking was clear and updated every step of the way, which really put my mind at ease. Best of all, it arriv... See more
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Customer Service is absolutely terrible. Happy Post lost my parcel in THEIR warehouse back in October. Over 40 emails later (mostly just fobbing me off), I have received no explanation about what has... See more
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Just sent a package to Australia. Royal Mail wanted double the price that Happy Post charged. Did have a technical hitch being unable to print off labels but that was my error, due to Australian post... See more
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Company details
About Happy-Post
Written by the company
🇫🇷: Happy-Post a été conçu pour vous : particuliers, E-commerçants, PME et TPE.
Vous envoyez des colis à l’international mais aussi en France et choisir le bon transporteur est important ?
Happy-Post est une plateforme d’expédition en ligne, vous permettant d’accéder à la plus large variété de services dont vous avez besoin pour livrer vos colis dans le monde entier.
Avec Happy-Post, vous bénéficiez du meilleur tarif ; nous gérons la prise en charge des colis et la livraison jusqu’à votre destinataire.
🇬🇧: Happy-Post is a pick-up and delivery service that assists e-merchants, private individuals and small businesses in their parcel shipments in the UK and abroad thanks to a simple, fast, secure and cost-effective solution.
Happy-Post is a brand of the international logistics company, Landmark Global. Part of the bpostgroup, Landmark Global offers a full range of delivery services worldwide at very competitive prices thanks to a powerful network of international partnerships with transport and logistics specialists, delivery drivers and parcel carriers who are experts in the sector.
Site français
UK Website
Contact info
110 bis Avenue du Général Leclerc, 93500, Pantin, France
- serviceclient@happy-post.com
- happy-post.com
4.1
Great
6K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have sent a parcel to Australia 3…
I have sent a parcel to Australia 3 weeks ago, it’s still not even got to their sorting facility, trying to contact them is impossible! It’s so upsetting this is a parcel for my great grandchildren that have just emigrated there!
November 18, 2024
Unprompted review
Reply from Happy-Post
Dear Jennifer,
We deeply regret the delays you have experienced with your parcel to Australia, especially knowing it holds great importance for your great-grandchildren.
Unfortunately, your parcel was delayed due to an issue within the EVRi network, which misrouted several shipments. It only reached our UK warehouse on December 6th and was dispatched to Australia on December 10th. It is now on its way and should arrive within the week.
We understand how upsetting this situation is, and we are actively working to ensure our logistics partners address these delays and improve their processes. While this does not undo the inconvenience caused, please know that we are monitoring the shipment closely and will provide updates as soon as we have more information.
Thank you for your understanding, and we are here to assist if you have any further concerns.
Kind regards,
The Happy-Post Team.
For the last few years I have been…
For the last few years I have been sending parcels to New Zealand ( Daughter lives there) Never a Issue
So my latest parcel( grand daughters xmas pressie) I tried Happy-Post well it got lost .Dont even think it left the U.K.
Lesson learnt . This was my experience of course ,back to the company with the letters F & X
November 1, 2024
Unprompted review
Reply from Happy-Post
Dear Patrick,
We are truly sorry to hear about your recent experience and that your parcel didn’t arrive as expected. We understand how important it is for gifts to reach their destination safely and on time.
If you haven’t already, please contact our customer service team (contactuk@happy-post.com ) so we can thoroughly investigate this matter and see if there’s any way to trace or recover your parcel.
We regret that we didn’t meet your standards this time, but we’d love the opportunity to regain your trust in the future.
Best regards,
The Happy-Post Team
No one to response to my email anymore
No one to response to my email anymore.
Using two different email addresss to locate my missing parcel.
supportuk, contactuk at happy-post.com
Nobody willing to help to locate my parcel and give me any feedback anymore.
My order number: order no. 762299
Parcel Number:19122877
Evri tracking number: H0085D0004063122
If you are willing to solve this issue, contact me immediately.
November 20, 2024
Unprompted review
Reply from Happy-Post
Dear Jisun,
Thank you for reaching out and sharing your concerns. Please accept our sincere apologies for the delay in locating your parcel.
We understand how frustrating this situation is, and after checking with the UK team, we assure you that our team is actively working to resolve the issue.
In the meantime, we appreciate your patience, and we will provide you with an update as soon as we have more information.
Kind regards,
The Happy-Post Team
Very good and cheap rates BUT it…
Very good and cheap rates BUT it would've been a lot nicer if it could've been an official Etsy partner, since you can currently link your etsy to make labels directly from your orders but there is no official tracking that is recgonised by Etsy.
December 8, 2024
Unprompted review
Reply from Happy-Post
Dear Platon,
Thank you for your feedback!
We're glad you appreciate our affordable rates. We understand how important it is to have official tracking recognized by Etsy, and we’re happy to let you know that integrating with platforms like Etsy is something we’re actively working on.
Have a nice day,
The Happy-Post Team.
Problems generating a label.
Having problems generating a label, which may the website or may be my error . Consequently I've paid but can not send. The review score is due to the fact that you do not give a phone number to call and rectify errors. I have sent an email but haven't received a response so I'm having to decide whether to contact my credit card to claim for a service not received and post with another company.
December 3, 2024
Unprompted review
Reply from Happy-Post
Dear Angela,
We’re sorry to hear about the issues you’ve encountered generating your label.
Unfortunately, as I did not receive a reply to your request for information, I was unable to access any exchanges you may have had with our customer service department. Please do not hesitate to send us the e-mail address linked to your account so that we can solve your problems.
Best regards,
The Happy-Post Team.
Un-Happy-Post
I sent a parcel to Pakistan via happy-post/Evri, and was told it would reach there in about 7-19 days, but it's been a month and the status tells me it's on it's way back to the retailer, but I have had no luck to finding out where the parcel has reached. These happy-post was not a happy delivery and I have wasted soo much money on the items and the cost of delivery, such a nightmare
November 28, 2024
Unprompted review
Reply from Happy-Post
Dear Iqbal,
We sincerely apologize for the distress and inconvenience you've experienced with your recent shipment to Pakistan. We understand the importance of your parcel, especially given its sentimental value.
Unfortunately, as I did not receive a reply to your request for information, I was unable to access any exchanges you may have had with our customer service department. Please do not hesitate to send us the e-mail address linked to your account so that we can solve your problems.
Best regards,
The Happy-Post Team.
BEWARE OF HAPPY POST! Potential THEFT
BEWARE OF HAPPY POST!
I sent a Customised Blythe doll to a friend in the USA as a gift - I spent so much time, money and love on that doll - used Happy Post to send it.and it has disappeared!
I've tried contacting Happy Post twice and they haven't even had the courtesy to reply! Tracking shows that "they have it" at their warehouse but it hasn't moved! In over 2 weeks. They said they'd use Evri to send it to the US then UPS but neither Evri or UPS recognise my tracking details!
I'm distraught. I can only assume its been stolen. All that effort down the drain.
Thanks for the reply and yes, I am in the UK - why did you believe I was in France? My name? The pin on top of the review, clearly states I am in "GB" !
Second I state in my review that I have contacted HP twice using the same email you provided and they simply haven't bothered to get back to me!
And I see by your other reviews I am one of many peope who have lost a parcel in similar circumstances, and am not getting ANY customer service or help in return.
What a useless reply!
November 9, 2024
Unprompted review
Reply from Happy-Post
Hello,
Thank you for your feedback.
We could not find your details in our Happy-Post France database, which leads us to believe you are a Happy-Post UK customer. To ensure your request is handled properly, we kindly invite you to contact Happy-Post UK with your tracking number. They will be able to assist you more effectively.
You can reach Happy-Post UK via email at contactuk@happy-post.com.
We hope this situation is resolved quickly.
Kind regards,
The Happy-Post Team
Not Happy Post
Sent a parcel to my daughter in Australia and have no idea where it has gone!
Tracking says on way back to retailer but obviously it was a private parcel, attempted to contact them, no success and no response.
Feeling very sad 😔
07/12/24
So a bad review on here resulted in an email but nothing further, have been advised by Evri the parcel is lost and contact carrier, have contacted carrier multiple times and ignored, no telephone number available - absolutely do not use this carrier!!
November 20, 2024
Unprompted review
Reply from Happy-Post
Dear Vikki,
We are sorry to hear that your experience did not go as expected.
Your email initially went to our spam , and we apologize for this. However, after checking with the customer service, I can confirm that they responded to your email yesterday.
Best regards,
The Happy-Post team
Sending parcels from the UK to Tunisia…
Sending parcels from the UK to Tunisia is not easy but I thought i would try this very cheap service. I dropped my parcel at a local shop and Evri collected it and delivered to a distribution centre near Heathrow. It then was sent to Belguim International distribution centre and then to Tunisia. I could locate my parcel using the international tracking service but as it took several weeks to arrive and it stopped tracking for several weeks at customs, I contacted Happy Post and they promptly replied and could tell me exactly where my parcel was. It was delivered the day after being released from customs but the recipient wasn't there so they collected it from the post office the next day with no trouble. I'm very happy with the service and the helpful and polite responses to my emails.
November 26, 2024
Unprompted review
Reply from Happy-Post
Bonjour Mehmet,
Thank you for sharing your detailed experience! We’re delighted to hear that your parcel successfully made its way to Tunisia and that you found our service both affordable and reliable. It’s great to know that our team was able to assist promptly and keep you updated during the customs delay.
Best regards,
The Happy-Post Team
ERROR PRINTING LABEL
I paid for a parcel to be sent to China.
I am unable to print the label, I get a message saying that there is an error-contact customer services. However, customer services do not reply.
PLEASE AVOID THIS COMPANY-SCAM
November 14, 2024
Unprompted review
Reply from Happy-Post
Hello Carole,
We have reviewed your message. Upon verification, it appears that you contacted the French customer service, whereas you are a customer of our UK platform. Our customer service team has already responded, inviting you to directly contact our dedicated UK team at the following email address: contactuk@happy-post.com.
We kindly encourage you to reach out to them so they can assist you promptly.
Kind regards,
The Happy-Post Team
Avoid these Scammers
Sent package 24 September last tracking update states in China 13 October, tried several times to get hold of customer services no response, nightmare to deal with given the previous post on here I would suggest do not use, and do not send anything of vale
September 24, 2024
Unprompted review
Reply from Happy-Post
Hello,
Our customer service has responded to your inquiry, informing you that, as you are a Happy-Post UK customer, you should contact the UK support team directly. You can reach them at the following email address: contactuk@happy-post.com.
We hope this will help you get the support you need. Should you have any further questions, feel free to reach out.
Best regards,
The Happy-Post Team
Worst experience ever
October 22, 2024
Unprompted review
Reply from Happy-Post
Hello,
We are sorry to hear that you had a bad experience with our services. However, to assist you effectively, we need more information, such as a parcel number or the email address linked to your Happy-Post account.
We encourage you to provide us with these details so we can review your situation and offer the necessary assistance.
Thank you for your understanding.
Best regards,
The Happy-Post team
Absolutely Hellish!
Absolutely Hellish!
They lost my parcels paperwork, and it's stuck in China!
They refused to pay me for loosing the parcel, and insisted I hadn't paid "EXTRA INSURANCE" to cover its loss?????
EVEN THOUGH THEY LOST THE PAPERWORK IN CHINA?????
ALL THE PAPERWORK WAS FINE UNTILL IT ACTUALLY GOT TO CHINA??????
ABSOLUTELY BLOODY HELLISH COMPANY!
LOST MY VERY EXPENSIVE ELECTRONICS AND REFUSED TO REFUND ME!!!!
DO NOT USE THIS COMPANY!
HAPPY POST IS "LANDMARK GLOBAL" THE WORST MAIL DELIVERY COMPANY ON THE PLANET!!!
LIARS AND SCAMMERS!
###AVOID AT ALL COSTS#####
October 21, 2024
Unprompted review
Reply from Happy-Post
Hello,
We sincerely apologize for the distressing experience you’ve had. We understand how frustrating it must be to have your parcel stuck in China and to feel that your concerns have not been addressed.
Please know that we are still awaiting the receipt of your parcel at our facility, and we are doing everything we can to resolve this situation. Your experience is important to us, and we truly appreciate your patience as we work through this issue.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
The Happy-Post team
0 level of customer support
0 level of customer support.
We`ve sent 6 parcels to the USA and no one reached Happy Post UK`s distribution centre. No reply from customer support, the only one thing you`ll get is "This has been escalated" but the result is the same. And to get another one reply from them - you should open a new ticket. Our customers already started cancelling it`s orders. Huge reputation damage doesn`t cost a couple of £ saving choosing this courier company. Avoid if possible.
Our orders numbers -
746879
746574 (3 parcels)
746131
745461
September 27, 2024
Unprompted review
Reply from Happy-Post
Hello,
Thank you for your feedback. We sincerely apologize for the delay in delivering your parcels, and for the difficulties you faced in contacting us. Our aim is to serve the needs of our customers. We understand your concerns regarding the orders you placed in our website.
We had a delay in getting the parcels to our warehouse due to an unforeseen issue with our pickup partner. We are resolving it, and we expect to soon be able to have your parcels moving to their destinations. We are also addressing this matter with our partner to avoid a similar issue in future.
We apologize for the inconvenience.
Wish you a great day,
The Happy-Post team
No postage label - no customer support
I bought postage to send a parcel to Australia. However when I went to my orders page I could not download the postage label and had a message along the lines "could not generate label, contact customer support"
I have contacted customer support, I have sent them an email every day since last Thursday- zero reply! Shocking - I will never use this service again.
reply to your reply : I have sent emails to "support at happy-post" - an email address found on your website!
My order id is 749520
I also tried to go through your costumer support portal on your website but that wasn't possible as you need to provide a tracking nr and since I don't have a postage label I'm nowhere near having a tracking nr - this is time consuming - I don't want to fill in more forms - you are obviously aware of the issue as I don't seem to be the only one having this problem. Just issue me with a postage label ASAP without me having to fill in any more forms!
October 10, 2024
Unprompted review
Reply from Happy-Post
Hello Ellen,
We are truly sorry for the inconvenience you're experiencing. After checking, we could not find any request in our customer service records under your name, email address, or order number. To ensure we can assist you promptly, we kindly ask you to contact our support team through the following link: https://happy-post.zendesk.com/hc/fr/requests/new.
The issue you're facing is due to a maintenance period with our partner's system, which caused delays in generating the postage labels. Please be assured that our IT teams are currently working on resolving the matter as quickly as possible.
We thank you for your patience and understanding. If you have any further concerns, we remain at your disposal.
Best regards,
The Happy-Post Team
16/10 :
Hello Ellen,
We apologize for the inconvenience caused. The issue should now be resolved, and you can find your shipping label directly in your "My Orders" section on your account.
If you continue to face any difficulties, please don't hesitate to let us know, and we'll make sure to assist you promptly.
Best regards,
The Happy-Post Team
they do not generate your labels!!!
I’m extremely frustrated with your service. After paying to send a parcel to Australia, I went to your website to download the shipping label, only to see an error message that reads, “An error has occurred while generating the label for this parcel. Please contact support.” There is no button to download the label, and I’ve tried different browsers with no success. This seems to be a recurring issue, based on feedback from other users.
I received the PDF invoice without any issue, but there’s still no label included. It feels misleading to suggest the problem is with my browser when I’m able to access the invoice just fine.
Also, when I try to open a ticket on their customer support form I CAN'T because I have to add tracking number of the parcel which I DO NOT HAVE since I don't have the shipping label. SO I CANNOT SUBMIT MY ENQUIRY.
Can you please just email me the label directly? I don’t have time to deal with this kind of hassle. I expect this to be resolved immediately. my order number is 749914 I need this to be resolved asap this week because the recipient is waiting for the parcel, if it is not possible to send the label I want my money back now so I can use another company to ship the item ASAP
Reply to your responses: I have emailed your customer support twice with no response. Trustpilot seems to be the only way to communicate with you.
When can I expect to get a simple label?
Thanks
October 13, 2024
Unprompted review
Reply from Happy-Post
Hello Rosanna,
Our customer service team has provided a response to your inquiry. The issue you're facing is due to maintenance on our partner Mondial Relay's website over the weekend. During this time, requests for shipping labels could not be processed, and therefore, they were not generated.
The system should be back up and running quickly.
Thank you for your patience and understanding. If your shipment is urgent, you are welcome to contact our customer service to request a refund.
We remain at your disposal if you need further assistance.
Best regards,
The Happy-Post Team
Sent first parcel and disappeared
First , the parcel disappeared for 10 days , after my message they found it. I posted parcel to Gambia and what was surprise when parcel arrived to South Korea! How long it takes to destination, it will.be month soon then Will see.
Not recomended at all!
September 26, 2024
Unprompted review
Reply from Happy-Post
Hello,
Thank you for your feedback, and we sincerely apologize for the delay. We understand your concerns, especially given the importance of the items you're sending.
We wanted to inform you that your parcel has arrived at our sorting facility today due to a delay in the initial part of the journey. It has now left the UK and is on its way to its destination. We expect it to be delivered soon.
We apologize for the inconvenience and appreciate your patience.
Have a great day,
The Happy-Post team.
super arrived fast France to the UK
September 23, 2024
Reply from Happy-Post
Hello,
Thank you for your comment! We are delighted to hear that your parcel arrived quickly between France and the UK. Your satisfaction is our greatest reward.
Have a great day,
The Happy-post team.
Always the best prices and very simple…
Always the best prices and very simple to use.
September 23, 2024
Reply from Happy-Post
Hello,
Thank you very much for your review! We’re glad to hear that you appreciate our competitive prices and the simplicity of our service. Your satisfaction is our priority.
Have a great day,
The Happy-post team.
Reply from Happy-Post
Hello Paul,
Thank you for your feedback! We’re thrilled to hear that everything went smoothly and that you found the information provided helpful.
If you need any further assistance or have any questions in the future, feel free to reach out. We’re here to help!
Best regards,
The Happy-Post Team
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