The parcel I sent to Canada was received exactly 20 days after I sent it. There was just a wrongly worded message for the suivi from France which resulted to us being confused why only after 3-4 days,... See more
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I'm urgently trying to send my parcel, they have taken the money but not generating my label it just says "an error occured while generating the label, it will be available when the issue is resolved"... See more
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I use happy post quite often for international shipments. I've had never issues. They are most of the times cheaper than standard post which makes it my first choice when shipping international. It ta... See more
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Just sent a package to Australia. Royal Mail wanted double the price that Happy Post charged. Did have a technical hitch being unable to print off labels but that was my error, due to Australian post... See more
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Company details
About Happy-Post
Written by the company
🇫🇷: Happy-Post a été conçu pour vous : particuliers, E-commerçants, PME et TPE.
Vous envoyez des colis à l’international mais aussi en France et choisir le bon transporteur est important ?
Happy-Post est une plateforme d’expédition en ligne, vous permettant d’accéder à la plus large variété de services dont vous avez besoin pour livrer vos colis dans le monde entier.
Avec Happy-Post, vous bénéficiez du meilleur tarif ; nous gérons la prise en charge des colis et la livraison jusqu’à votre destinataire.
🇬🇧: Happy-Post is a pick-up and delivery service that assists e-merchants, private individuals and small businesses in their parcel shipments in the UK and abroad thanks to a simple, fast, secure and cost-effective solution.
Happy-Post is a brand of the international logistics company, Landmark Global. Part of the bpostgroup, Landmark Global offers a full range of delivery services worldwide at very competitive prices thanks to a powerful network of international partnerships with transport and logistics specialists, delivery drivers and parcel carriers who are experts in the sector.
Site français
UK Website
Contact info
110 bis Avenue du Général Leclerc, 93500, Pantin, France
- serviceclient@happy-post.com
- happy-post.com
4.1
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Happy-Post
Bonjour Michel,
Merci infiniment d'avoir partagé votre avis sur Happy-Post ! Nous sommes ravis de savoir que vous avez trouvé nos tarifs compétitifs et notre plateforme facile à utiliser.
L'accessibilité et la simplicité sont des aspects essentiels de notre service, et nous sommes heureux de constater que vous les avez appréciés. Si vous avez d'autres commentaires ou des suggestions pour améliorer notre service, n'hésitez pas à les partager.
Bonne journée,
L'équipe Happy-Post
Reply from Happy-Post
Hello,
Thank you for choosing Happy-Post for your recent shipment to the United Kingdom. We're thrilled to hear that you found our service fast and efficient.
We welcome you to the Happy-Post community and look forward to serving you for many more shipments in the future. If you ever need assistance or have any questions, please don't hesitate to reach out to our customer support team.
Once again, thank you for your trust in Happy-Post, and we wish you continued success with your shipping needs.
Best regards,
The Happy-Post Team
Can't recomment this service
Can't recomment this service. Client didn't received his package, in tracking it is mentionned delivered. No answers. A lot of mails now almost 2 months further
August 23, 2023
Unprompted review
Reply from Happy-Post
Hello Klant,
We are sorry to hear about the issue you've experienced with your package, and we understand your frustration.
We take every report of undelivered packages very seriously. However, it appears that there has been a significant delay in reporting this issue, as you mentioned that it has been almost two months since the incident occurred. Our ability to investigate and resolve such cases is time-sensitive, and once a certain period has passed, it becomes challenging to take further actions.
If your tracking status indicates that the package has been delivered but the recipient claims not to have received it, we recommend the following steps:
Check with neighbors or anyone else at the recipient's address to see if they might have accepted the package on their behalf.
Verify the shipping address to ensure it was correctly entered during the order process.
Contact your local post office or courier service to inquire about the delivery details.
We understand the inconvenience this situation may have caused, and we apologize for any difficulties you've encountered. If you have any further questions or concerns, please feel free to contact us at serviceclient@happy-post.com.
Best regards,
The Happy-Post Team
Great experience
Great experience! I sent a small package from France to NZ and I didn’t run into any issue! I’m happily surprised by the service!
August 20, 2023
Reply from Happy-Post
Hello Hajer,
Thank you so much for taking time to share your positive experience with Happy-Post on Trustpilot!
We're delighted to hear that your package from France to New Zealand went smoothly and without any issues.
We truly appreciate your feedback and your choice to trust us with your shipment. Welcome to the Happy-Post family! Should you have any more shipments in the future or if you need any assistance, feel free to reach out to us. We're here to provide you with reliable and efficient service.
Once again, thank you for your kind words and for being a part of Happy-Post.
Best regards,
The Happy-Post Team
Reply from Happy-Post
Hello Lisa,
Thank you for taking the time to leave a 5-star review for Happy-Post. We are delighted to hear that you had a positive experience with us, both in terms of timely deliveries and customer service.
Your satisfaction is our utmost priority, and we appreciate your continued loyalty and support. We will always strive to provide you with the best service possible.
If you have any further questions or need any assistance, please don't hesitate to reach out to us. We're here to help.
Thank you once again for your kind words and for choosing Happy-Post.
Best regards,
The Happy-Post team
Fast and efficient
June 18, 2023
Reply from Happy-Post
Hello Paula,
Thank you so much for taking the time to leave a wonderful 5-star review for Happy-Post on Trustpilot! We greatly appreciate your feedback.
We're thrilled to hear that you found our service fast and efficient. At Happy-Post, we strive to provide speedy and reliable delivery solutions to ensure that your packages reach their destination in a timely manner.
We look forward to serving you again in the future.
Best regards,
The Happy-Post Team
Service impec
June 18, 2023
Reply from Happy-Post
Bonjour Yann,
Nous vous souhaitons la Bienvenue chez Happy-Post.
Nous vous remercions sincèrement d'avoir pris le temps de laisser votre avis de 5 étoiles pour votre première expédition de colis avec nos services.
Nous sommes ravis de savoir que vous avez été pleinement satisfait de notre service de livraison. Si vous avez d'autres envois à réaliser à l'avenir, n'hésitez pas à faire appel à Happy-Post. Nous serons ravis de continuer à vous offrir un excellent service.
Bonne journée,
L'équipe Happy-Post
Reply from Happy-Post
Bonjour,
Nous vous remercions sincèrement d'avoir pris le temps de laisser un commentaire élogieux et de nous accorder une note de cinq étoiles !
C'est avec une grande satisfaction que nous recevons votre retour positif. Votre satisfaction est notre plus grande récompense et nous sommes ravis d'avoir répondu à vos attentes.
Bonne journée,
L'équipe Happy-Post.
Reply from Happy-Post
Bonjour Guillaume,
Nous vous remercions d'avoir pris le temps de laisser un avis. Cependant, nous regrettons de constater que votre commentaire ne comprend pas suffisamment d'informations pour que nous puissions comprendre votre expérience ou répondre à vos préoccupations.
Si vous rencontrez un problème spécifique ou si vous avez des questions, nous vous encourageons vivement à nous contacter directement afin que nous puissions vous aider de manière appropriée : serviceclient@happy-post.com.
L'équipe Happy-Post.
Thank you!everything is fine as always!
May 9, 2023
Reply from Happy-Post
Hello,
Thank you very much for your positive review and your loyalty to our services!
We are delighted to hear that everything went well, as usual. Your satisfaction is our top priority and we are constantly striving to provide you with the best possible service.
We look forward to continuing to serve and satisfy you in the future.
Have a nice day,
The Happy-Post team.
Très bon service
May 9, 2023
Reply from Happy-Post
Bonjour Jean,
Nous vous remercions sincèrement d'avoir pris le temps de laisser un avis positif et de nous attribuer une note de cinq étoiles !
Nous sommes ravis d'apprendre que notre service a été très bon à vos yeux. Votre satisfaction est notre priorité absolue, et nous mettons tout en œuvre pour offrir un service de qualité à nos clients.
Encore une fois, merci pour votre confiance et votre recommandation.
Cordialement,
L'équipe Happy-Post.
From France to China in 13 days
My first experience using Happy-Post has been very positive. I returned an item bought on eBay, and 13 days after dropping it off at a collection point in France it arrived at its destination in China. The shipping cost was very competitive, and I could pay by Paypal.
May 9, 2023
Reply from Happy-Post
Hello Peter,
Thank you very much for taking the time to leave a positive review and for giving us a five star rating!
We are delighted to hear that your first experience with Happy-Post was very positive. The fact that you were able to return an item purchased on eBay and that it reached its destination in China only 13 days after being dropped off at a collection point in France is great news.
We are also pleased that our shipping rates were competitive and that you were able to make your payment via Paypal. We strive to provide affordable and convenient shipping solutions for our customers.
Once again, thank you for your trust and recommendation.
Best regards,
The Happy-Post team.
Très bon service
April 11, 2023
Reply from Happy-Post
Bonjour Gillette,
Soyez la Bienvenue chez Happy-Post.
Nous vous remercions sincèrement pour cet avis positif et d'avoir pris le temps de nous laisser votre commentaire.
Nous sommes ravis de savoir que vous trouvez notre service d'expédition de colis très bon suite à la livraison de votre colis pour la Guyane française !
Nous espérons avoir la chance de vous servir à nouveau à l'avenir. Merci encore pour votre confiance en notre entreprise !
Bonne journée,
L'équipe Happy-Post
Reply from Happy-Post
Bonjour,
Bienvenue chez Happy-Post et merci d'avoir pris le temps d'évaluer votre expérience avec nous. Nous sommes ravis que vous ayez trouvé notre service super rapide et que vous soyez satisfait de votre expérience avec nous.
Nous apprécions énormément votre commentaire positif et espérons vous revoir bientôt.
Bonne journée,
L'équipe Happy-Post
Reply from Happy-Post
Hello,
We are pleased to hear that you were satisfied with our shipping service. Nothing makes us happier at Happy-Post than to know that our customers are happy with their shipments.
We thank you for your confidence in our service and hope to have the opportunity to serve you again soon.
Thank you for your comment and see you soon at Happy-Post!
Very good recommand
April 11, 2023
Reply from Happy-Post
Hello Laurent,
We are delighted to read that our delivery service has lived up to your expectations and thank you for your recommendation. At Happy-Post we pride ourselves on providing our customers with a quality, fast and efficient delivery service.
We look forward to serving you again soon for future shipments. Thank you again for your confidence in Happy-Post!
Hace a nice day,
The Happy-Post Team
Impeccable merci
March 19, 2023
Reply from Happy-Post
Bonjour Dewey,
Merci beaucoup d'avoir pris le temps de laisser un avis positif pour Happy-Post ! Nous sommes ravis de savoir que vous avez été satisfait de notre service.
Nous sommes heureux que nous ayons pu répondre à vos attentes et nous espérons avoir l'opportunité de vous servir à nouveau à l'avenir.
Bonne journée,
L'équipe Happy-Post.
I just received an email telling me to…
I just received an email telling me to pay an extra regularization charge of €11.27
I paid it before realising that the package had already been delivered.
I am certain that the dimensions and weight of the package were as I stated.
Please can I get a refund of this €11.27
February 26, 2023
Reply from Happy-Post
Hello Adam,
Thank you for your message. Please be aware that all parcels we receive at our warehouse are checked on arrival and if there is a difference in size or weight compared to what was declared, an adjustment is made.
However, we understand that it can be frustrating for you to receive a request to adjust your parcel. We therefore advise you to contact our customer service team (https://happy-post.zendesk.com/hc/fr/requests/new) who will be better placed to respond to your queries.
We thank you for your understanding and hope that this will not prevent you from continuing to use our services.
Best regards,
The Happy-post team
Beware Scam!
Not the company at fault but I think I was being scammed. I was asked to pay a £50 insurance to have my item collected and shipped. I was even sent an email from PayPal but not sure it was valid it said I had been paid an amount inclusive of this insurance and I had to reimburse it? I wasn’t happy to do this until the money was in my bank. When I said this to the buyer I haven’t heard from him again!!
February 26, 2023
Unprompted review
Reply from Happy-Post
Hello Martin,
We are sorry to hear that you have encountered problems with a transaction involving our service. However, we would like to make it clear that Happy-Post never asks for additional insurance to be paid for sending packages.
It is possible that you have been the victim of a scam by a malicious third party. We recommend that you never send money or other sensitive information to people you do not know or to third party companies not affiliated with Happy-Post. You can consult our page "Avoiding scams and fraud attempts" : https://happy-post.com/en/avoid-scam-and-fraud-attempts/
If you have any questions or need further assistance, please do not hesitate to contact our customer service (serviceclient@happy-post.com) team who will be happy to help you.
Best regards,
The Happy-Post team
ordered January 2023 tracking number is…
ordered January 2023 tracking number is from 2 years ago never got my order, still waiting on a reply from some one
January 29, 2023
Unprompted review
Reply from Happy-Post
Hello Chantelle,
We are very sorry about the situation.
Please contact our customer service at the following email address to send them your request: serviceclient@happy-post.com.
Our customer service will reply within 24 hours.
Have a nice day,
The Happy-Post team
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