The parcel I sent to Canada was received exactly 20 days after I sent it. There was just a wrongly worded message for the suivi from France which resulted to us being confused why only after 3-4 days,... See more
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Just sent a package to Australia. Royal Mail wanted double the price that Happy Post charged. Did have a technical hitch being unable to print off labels but that was my error, due to Australian post... See more
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Confusing tracking information. Showed failed deliver when it was never even near delivery. Next entry says "available for collection" ???? Collect where?? Then showed delivery in 2 days time? Sti... See more
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I use happy post quite often for international shipments. I've had never issues. They are most of the times cheaper than standard post which makes it my first choice when shipping international. It ta... See more
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Company details
About Happy-Post
Written by the company
🇫🇷: Happy-Post a été conçu pour vous : particuliers, E-commerçants, PME et TPE.
Vous envoyez des colis à l’international mais aussi en France et choisir le bon transporteur est important ?
Happy-Post est une plateforme d’expédition en ligne, vous permettant d’accéder à la plus large variété de services dont vous avez besoin pour livrer vos colis dans le monde entier.
Avec Happy-Post, vous bénéficiez du meilleur tarif ; nous gérons la prise en charge des colis et la livraison jusqu’à votre destinataire.
🇬🇧: Happy-Post is a pick-up and delivery service that assists e-merchants, private individuals and small businesses in their parcel shipments in the UK and abroad thanks to a simple, fast, secure and cost-effective solution.
Happy-Post is a brand of the international logistics company, Landmark Global. Part of the bpostgroup, Landmark Global offers a full range of delivery services worldwide at very competitive prices thanks to a powerful network of international partnerships with transport and logistics specialists, delivery drivers and parcel carriers who are experts in the sector.
Site français
UK Website
Contact info
110 bis Avenue du Général Leclerc, 93500, Pantin, France
- serviceclient@happy-post.com
- happy-post.com
4.1
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
0 level of customer support
0 level of customer support.
We`ve sent 6 parcels to the USA and no one reached Happy Post UK`s distribution centre. No reply from customer support, the only one thing you`ll get is "This has been escalated" but the result is the same. And to get another one reply from them - you should open a new ticket. Our customers already started cancelling it`s orders. Huge reputation damage doesn`t cost a couple of £ saving choosing this courier company. Avoid if possible.
Our orders numbers -
746879
746574 (3 parcels)
746131
745461
September 27, 2024
Unprompted review
Reply from Happy-Post
Hello,
Thank you for your feedback. We sincerely apologize for the delay in delivering your parcels, and for the difficulties you faced in contacting us. Our aim is to serve the needs of our customers. We understand your concerns regarding the orders you placed in our website.
We had a delay in getting the parcels to our warehouse due to an unforeseen issue with our pickup partner. We are resolving it, and we expect to soon be able to have your parcels moving to their destinations. We are also addressing this matter with our partner to avoid a similar issue in future.
We apologize for the inconvenience.
Wish you a great day,
The Happy-Post team
No postage label - no customer support
I bought postage to send a parcel to Australia. However when I went to my orders page I could not download the postage label and had a message along the lines "could not generate label, contact customer support"
I have contacted customer support, I have sent them an email every day since last Thursday- zero reply! Shocking - I will never use this service again.
reply to your reply : I have sent emails to "support at happy-post" - an email address found on your website!
My order id is 749520
I also tried to go through your costumer support portal on your website but that wasn't possible as you need to provide a tracking nr and since I don't have a postage label I'm nowhere near having a tracking nr - this is time consuming - I don't want to fill in more forms - you are obviously aware of the issue as I don't seem to be the only one having this problem. Just issue me with a postage label ASAP without me having to fill in any more forms!
October 10, 2024
Unprompted review
Reply from Happy-Post
Hello Ellen,
We are truly sorry for the inconvenience you're experiencing. After checking, we could not find any request in our customer service records under your name, email address, or order number. To ensure we can assist you promptly, we kindly ask you to contact our support team through the following link: https://happy-post.zendesk.com/hc/fr/requests/new.
The issue you're facing is due to a maintenance period with our partner's system, which caused delays in generating the postage labels. Please be assured that our IT teams are currently working on resolving the matter as quickly as possible.
We thank you for your patience and understanding. If you have any further concerns, we remain at your disposal.
Best regards,
The Happy-Post Team
16/10 :
Hello Ellen,
We apologize for the inconvenience caused. The issue should now be resolved, and you can find your shipping label directly in your "My Orders" section on your account.
If you continue to face any difficulties, please don't hesitate to let us know, and we'll make sure to assist you promptly.
Best regards,
The Happy-Post Team
they do not generate your labels!!!
I’m extremely frustrated with your service. After paying to send a parcel to Australia, I went to your website to download the shipping label, only to see an error message that reads, “An error has occurred while generating the label for this parcel. Please contact support.” There is no button to download the label, and I’ve tried different browsers with no success. This seems to be a recurring issue, based on feedback from other users.
I received the PDF invoice without any issue, but there’s still no label included. It feels misleading to suggest the problem is with my browser when I’m able to access the invoice just fine.
Also, when I try to open a ticket on their customer support form I CAN'T because I have to add tracking number of the parcel which I DO NOT HAVE since I don't have the shipping label. SO I CANNOT SUBMIT MY ENQUIRY.
Can you please just email me the label directly? I don’t have time to deal with this kind of hassle. I expect this to be resolved immediately. my order number is 749914 I need this to be resolved asap this week because the recipient is waiting for the parcel, if it is not possible to send the label I want my money back now so I can use another company to ship the item ASAP
Reply to your responses: I have emailed your customer support twice with no response. Trustpilot seems to be the only way to communicate with you.
When can I expect to get a simple label?
Thanks
October 13, 2024
Unprompted review
Reply from Happy-Post
Hello Rosanna,
Our customer service team has provided a response to your inquiry. The issue you're facing is due to maintenance on our partner Mondial Relay's website over the weekend. During this time, requests for shipping labels could not be processed, and therefore, they were not generated.
The system should be back up and running quickly.
Thank you for your patience and understanding. If your shipment is urgent, you are welcome to contact our customer service to request a refund.
We remain at your disposal if you need further assistance.
Best regards,
The Happy-Post Team
super arrived fast France to the UK
September 23, 2024
Reply from Happy-Post
Hello,
Thank you for your comment! We are delighted to hear that your parcel arrived quickly between France and the UK. Your satisfaction is our greatest reward.
Have a great day,
The Happy-post team.
Always the best prices and very simple…
Always the best prices and very simple to use.
September 23, 2024
Reply from Happy-Post
Hello,
Thank you very much for your review! We’re glad to hear that you appreciate our competitive prices and the simplicity of our service. Your satisfaction is our priority.
Have a great day,
The Happy-post team.
Reply from Happy-Post
Hello Paul,
Thank you for your feedback! We’re thrilled to hear that everything went smoothly and that you found the information provided helpful.
If you need any further assistance or have any questions in the future, feel free to reach out. We’re here to help!
Best regards,
The Happy-Post Team
J'utilise exclusivement Happy-post pour…
J'utilise exclusivement Happy-post pour mes envois à l'international et je suis satisfait de leur prestation.
September 3, 2024
Reply from Happy-Post
Bonjour,
Un grand merci pour votre fidélité et ces 5 étoiles !
Nous sommes ravis de savoir que vous utilisez exclusivement Happy-Post pour vos envois à l'international et que vous êtes satisfait de nos services. C'est un plaisir de vous accompagner dans vos expéditions, et nous ferons toujours de notre mieux pour vous offrir une prestation à la hauteur de vos attentes.
Merci encore pour votre confiance, et à très bientôt pour vos prochains envois !
Bonne journée,
L'équipe Happy-Post
where is my parcel?!
My parcel for Singapore is blocked on Canada since almost 2 weeks, no update and no news from customers service. It's really sucks.
July 25, 2024
Unprompted review
Reply from Happy-Post
Hello,
We're sorry to hear about the delay with your parcel.
Without your parcel number or email address, we are unable to access your case or provide personalized support.
Please create only one ticket to ensure you receive a response within 24-48 business hours.
Thank you for your understanding.
Best regards,
The Happy-Post Team
Is Happy-Post UK legit???
I have recently paid Happy-Post to send a parcel from the UK to Singapore but was unable to complete, having received the following message:
‘An error has occurred while generating the label for this parcel. Please contact support.'
I have tried without success to contact customer support and also to Happy-Post directly, on numerous occasions so that someone may inform me of the ‘error’ and instruct me as to how to rectify the problem, as their message is so vague.
It would appear from reading other reviews that this is not an isolated case, there is clearly a communication problem that needs be addressed and not the actions of a professional company.
It would seem that whilst payment is instant - customer satisfaction is not.
I would like to leave a positive review of Happy-Post, in the hope that there is a favourable outcome to my dilemma – we shall see….
August 14, 2024
Unprompted review
Reply from Happy-Post
Hello Ray,
We're sorry to hear about the issue you're facing with generating the label for your parcel. This problem can sometimes occur due to compatibility issues with Acrobat Reader, especially when using a Mac or attempting to open the label in PDF format.
To resolve this, we recommend downloading your label directly through your web browser (like Firefox), as this often bypasses the problem. If you're still experiencing difficulties, please don't hesitate to reach out to us via this link: https://uk.happy-post.com/en/contact-us/
We understand your frustration, and we're here to help ensure your parcel is sent successfully.
Best regards,
The Happy-Post Team
Reply from Happy-Post
Hello Angela,
Thank you for your feedback! We’re delighted to hear that you’re satisfied with our services. If you have any further questions or need assistance in the future, feel free to reach out.
Best regards,
The Happy-Post Team
Parcel road trip....
I am still waiting for a parcel which was sent in 19/07 from France. On tracking it went to Czech Republic and now it is in Bucharest....
This parcel is certainly taking a long way round road trip.....so 12 days in and who knows when my parcel will turn up!!!!
July 19, 2024
Unprompted review
Reply from Happy-Post
Hello Lynn,
Thank you for reaching out. Please be assured that your parcel is not blocked; it’s simply following the required transit route. Shipments from France to Greece may pass through neighboring countries, which can extend delivery times.
We appreciate your patience and understanding as your parcel makes its way to you.
Best regards,
The Happy Post Team
Great experience!
Great experience!
I made a parcel for china and when I asked Happy-Post about the tracking, Happy-Post answered me quickly. they are very efficiency. I recommend because it is the second time that I use Happy-Post.
July 24, 2024
Unprompted review
Reply from Happy-Post
Hello Nicolas,
We are delighted to hear about your great experience with Happy-Post. It's wonderful to know that our quick responses and efficient service have met your expectations.
We appreciate your recommendation and look forward to assisting you again in the future.
Best regards,
The Happy-Post Team
I would NOT recommend this service
A parcel sent to Australia has not arrived.
Only tracking available was to state parcel had left UK on 21 June 2024. Other than that, nothing. I chose this service because it advised delivery would br 4 July latest. At the time of writing, the whereabouts of my parcel are unknown
Edit:
The response is not correct. I had email correspondence from Happy Post before I posted the review and was advised that my parcel was in Australia. That's all they were able to tell me.
All this stuff about the USA is new drivel!
July 6, 2024
Unprompted review
Reply from Happy-Post
Hello,
We're sorry to hear that your parcel bound for Australia hasn't arrived yet and that the tracking only shows it departed the UK on June 21, 2024, with no further updates.
Unfortunately, we couldn't locate your email address in our system, which prevents us from directly checking the status of your shipment. Additionally, based on the tracking number you provided, it appears to be indicating a shipment towards the United States rather than Australia.
To resolve this issue promptly, we kindly ask you to contact our customer service via this link: https://happy-post.zendesk.com/hc/en/requests/new and provide the tracking number associated with your inquiry. Our team will investigate the matter thoroughly and provide you with appropriate assistance.
Thank you for your understanding and patience as we work to address this issue.
Best regards,
The Happy-Post Team
Customer support non-existent
I spent £30 on a parcel to be sent to Australia and was not able to print the label needed to send it because it said there was a problem, and to contact customer support. I have contacted customer support numerous times over several days, tried Instagram, but no-one will respond to me.
Let's see if this works...
July 1, 2024
Unprompted review
Reply from Happy-Post
Hello Tricia,
We understand the frustration you feel about printing the label for your parcel to Australia and the lack of response from our customer service despite your attempts.
The label problem encountered by some shippers often stems from Acrobat Reader. We recommend downloading the label directly via your browser to avoid this problem, especially for Mac users or those opening the label in Acrobat Reader.
To enable us to help you efficiently, please create a single ticket with your parcel number or e-mail address. This will enable us to provide you with a response within 24 to 48 working hours.
Thank you for your understanding and cooperation.
Best regards,
The Happy-Post team
We are very happy to choose happy post…
We are very happy to choose happy post services. Everything was fast and simple. I do recommend happy post to everyone!
June 17, 2024
Reply from Happy-Post
Bonjour,
Merci beaucoup pour votre retour positif ! Nous sommes ravis de savoir que vous êtes satisfait de nos services et que vous les avez trouvés rapides et simples.
Nous apprécions votre recommandation et sommes toujours là pour vous aider avec vos futurs envois.
Bonne journée,
L'équipe Happy-Post
EXCELLENT SERVICE THANK YOU
Just sent a package to Australia. Royal Mail wanted double the price that Happy Post charged. Did have a technical hitch being unable to print off labels but that was my error, due to Australian post code/area code. This was rectified by company and I was able to print off labels and dispatch. Today 20/6/24 I received a call from Happy Post to check I had managed to print labels off as they were aware parcel was moving (with the tracking).
Would definitely recommend company, and will use again should the need arise.
June 19, 2024
Unprompted review
Reply from Happy-Post
Hello Susan,
Thank you for sharing your experience. We're glad to hear that you found our shipping rates to Australia much more affordable compared to Royal Mail's prices. We apologize for any initial technical issues but we're pleased we could assist you in resolving this promptly.
It's great to know that our team reached out to ensure everything was proceeding smoothly with your parcel's journey, and we appreciate your recommendation.
Should you require our services again in the future, we'll be here to help.
Best regards,
The Happy Post Team
Very happy with the service
Very happy with the service, reasonable prices, wide offering and a really good customer service. I'll use again and recommend using - 100%
June 10, 2024
Unprompted review
Reply from Happy-Post
Hello Kat,
Thank you for your fantastic feedback! We're thrilled to hear that you are satisfied with our service, prices, and customer support. We appreciate your recommendation and look forward to serving you again in the future.
If you have any questions or need further assistance, don't hesitate to reach out.
Best regards,
The Happy-Post Team
Lots of probrem
It was no probrem with this company but these days lots of probrem.
For now, 2 packages are stocked at mondial relay for 10days(I put them inside of locker,then they took them,after no information)
And 1 package more,I cant track with international package number for 7 days. (There was the same probrem just 1 month ago,they said the package couldn't be sent properly and got it back)
What's happening??? Or just me who has these probrem with them??
May 28, 2024
Unprompted review
Reply from Happy-Post
Hello Mika,
We are sorry to hear about your disappointing experience with our service.
However, without additional details such as your parcel number or the email address associated with your order, we are unable to access your file and provide appropriate assistance. This limits our ability to resolve your issue effectively.
If you have any further questions or if you can provide more information, please feel free to contact us via email at serviceclient@happy-post.com.
Best regards,
The Happy-Post Team
Fake overweight charges.
Happy post sent me an invoice for overweight parcels. I had taken the to our post office to check weight and they were definitely not overweight in fact about 500g under. Net result an excess charge of 60+ euros. I have a photo of the weighing scales at the PO but Happypost has no way to exchange with regard to this problem. Beware this development. I had the same thing with Easyship and changed shippers. There are alternatives popping up for those who do not wish to be exploited. I am keeping a record of each parcel weight now in photos. I was further insulted by Happy Posts condescending response and do not accept that there were any discrepancies in the weight. I have photographic proof of the weight which I confirmed at our Post office so as to be sure that I was within the confines of the shipment and it was under the weight I declared.
May 20, 2024
Unprompted review
Reply from Happy-Post
Hello,
We understand your frustration and apologize for any inconvenience caused by the excess charge on your parcels.
A regularization is automatically issued by our system when it detects a discrepancy in the weight or dimensions between what you declared during your order and what was observed upon receipt of the parcel at our sorting center.
We remind you that a regularization is applied when there is a difference between the weight declared on our site and the weight checked at our depot. We allow a tolerance of 200 grams to account for invoices and labels. However, when the checked weight exceeds the tariff bracket, the regularization is applied automatically.
If you have any doubts or need further assistance, you can contact our Customer Service team here: https://happy-post.zendesk.com/hc/fr/requests/new.
Thank you for your understanding.
Best regards,
The Happy-Post Team
DO NOT USE LOST 3 PACKAGES
UPDATE 7/6/24
ONE OF THE PACKAGES THEY PROMISED TO RETURN IS NOW "LOST" ALSO!
THEIR "COMPENSATION" IS NOT WORTH HAVING AND THEY REQUIRE YOU TO SEND AN INVOICE FOR THE CONTENTS, BUT ONLY PAY €12 PER KG, SO WHY DO THEY NEED A DETAILED DESCRIPRION OF THE CONTENTS! SCAMMERS .....
Three packages sent to the USA on the on the 2nd of April. None have arrived. Problem signalled on the 22nd April. Booked a call back from Jean-Sebastien, which was confirmed for 15.00 on the 6th May. He did not call. After repeatedly contacting them all they would say was I must wait. On the 3rd of May, informed one package was lost and 2 were being held in customs. I was asked to provide my invoice and rib for a refund. I was informed it would be within 15 days. This has now passed, and I have received nothing. I requested over a week ago that the other 2 packages be returned to me, still nothing.
Promised 14 day refund dated 7th May on my lost package contents and postage fee has still not been paid.
How do I explain this to my customer?
UPDATE
IT IS NOW THE JUNE AND NO REFUND HAS BEEN MADE FOR THE LOST PACKAGE. OUT OF THE 2 STUCK IN CUSTOMS, I ASKED THAT THEY BE RETURNED, I WAS ASSURED THEY WOULD BE DISPATCHED BY RETURN AND I WOULD BE GIVEN TRACKING NUMBERS, ONLY ONE HAS ARRIVED, NO TRACKING NUMBERS WERE GIVEN. THEY ARE UNTRUSTWORTHY AND DO NOT KEEP THEIR PROMISES, JUST FOB YOU OFF ALL THE TIME.
April 1, 2024
Unprompted review
Reply from Happy-Post
Hello,
We apologize for the issues you encountered with the shipment of your packages to the USA and for any inconvenience caused.
As you mentioned, a claim was opened due to the lack of updates on your packages. The 15-day deadline must be respected before a conclusion can be reached for these claims. We understand your frustration with this delay.
Regarding the other two packages, we experienced difficulties with our partner UPS due to non-accepted HS CODEs, and unfortunately, our IT department was unable to resolve this issue. Therefore, we offered to return your packages and reimburse the shipping fees.
The packages are currently being returned via GLS, along with the reimbursement of the shipping fees. Additionally, for the package declared lost with UPS, reimbursement for the contents and shipping fees is being processed by our accounting department. The indemnification process takes approximately 15 days. If you have not yet received reimbursement, we kindly ask for your patience until the end of the month.
Regarding the call, we do not have any information on this matter. It is only possible to contact us via social media or email.
We understand how frustrating this situation is for you, and we apologize for any inconvenience caused. If you have any further questions or require additional assistance, please do not hesitate to contact our customer service.
Thank you for your patience and understanding.
Best regards,
The Happy-Post Team
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