Happy Houseplants Reviews 

282
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and health of the plants, noting their beautiful appearance and robust condition, often thriving over time. Many people highlight the excellent, eco-friendly packaging, which ensures products arrive undamaged and often quicker than expected. Reviewers also commend the efficient and helpful customer service, appreciating quick responses, knowledgeable advice, and effective issue resolution. However, some customers also noted issues with product quality upon arrival, describing plants as damaged, sick, or neglected, with some even having rotting roots. A few other people also felt that customer service was poor or non-existent, mentioning a lack of explanation for order cancellations or difficulties in getting issues acknowledged and resolved.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing delight over the healthy,... See more

Quality

Consumers find quality to be positive, with many reviewers praising the stunning, healthy, and vibrant plants... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's professionalism,... See more

Order

Clients share positive opinions on their orders, with many expressing satisfaction and a desire to reorder.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered three plants and a bottle of feed, all of which arrived on time and nicely packed, with a friendly postcard advising me on care. The plants all thrived, and looked more beautiful as time wen... See more

Rated 5 out of 5 stars

I’m so happy with my purchases from happy houseplants. I’ve bought from this company before and will happily continue doing so. My plants arrived quickly and beautifully packaged, and they are looking... See more

Rated 5 out of 5 stars

Thank you for arranging delivery so speedily. The cactus plant arrived precisely on the recipients birthday as desired! He was pleased with the gift. 😁 The accurately transcribed delivery card... See more

Rated 5 out of 5 stars

I only discovered Happy Houseplants this month, I was hesitatant as I have never ordered houseplants online before and was initially concerned about the quality and packaging. I can now confirm I am a... See more


Company details

  1. Garden Center
  2. Interior Plant Service
  3. Plant Display Store
  4. Plant Nursery

Written by the company

Beautiful large and small plants delivered to your door. Let's Grow Together....


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

282 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(282)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy Houseplants and Happy Customer!

I went for a Ficus Belize. It’s absolute beautiful. So happy. Happy Houseplants are super helpful, knowledgable and can’t do enough with lots of helpful tips and advice. Fantastic customer service. I would 100% recommend!

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

My araucaria arrived one day after…

My araucaria arrived one day after ordering, so well packed that the plant hadn't suffered in any way. A beautiful plant in really good condition, with careful instructions on how to maintain its quality. Thank you , the thoughtfulness is much appreciated.

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

Irrefutably Brilliant.

Happy Houseplants, happy customers, happy world! This is one of the best companies I have ever had the pleasure of dealing with. Kind, courteous and attentive, it's rare finding a business which treats customers with care and respect. Made three orders already and don't plan on stopping yet! Such vibrant and beautiful additions which truly make my house a home. Huge thanks to Emily and the gang for spreading the joy. Can't recommend them enough!

July 5, 2025
Unprompted review
Rated 5 out of 5 stars

The plants are so amazing

The plants are so amazing, very healthy and really good sizes with loads of new growth. They are packaged very carefully and the customer service is next level, every question answered very quickly and loads of advice and after care given. I've ordered plants twice now and all five plants have been the same quality. Would highly recommend buying plants from here you won't be disappointed!

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Incredibly helpful - great service

I was a bit of a muppet and put the wrong postcode in for delivery, causing the couriers to return the order to Happy Houseplants. The courier told me to speak to HH and the lovely Emily explained the issue and had it sorted very quickly. Excellent service! Thank you so much - highly recommended. 💚

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding company First class…

Outstanding company First class Customer service received from Emily, empathetic to my needs and dealt with my enqury promptly. My plant arrived within two days of ordering, super fast delivery, well packaged considering the size of my Euphorbia Ingens. I will absolutely recommend this company and will be purchasing future plants from them. The plant looks healthy and well looked after before sending to me. Thank you Happy Houseplants from a Happy Customer.

June 5, 2025
Unprompted review
Rated 4 out of 5 stars

The mermaid vine and purple heart…

The mermaid vine and purple heart plants were well packaged, and the size and health were of a high quality.
The only let down was that the delivery person chose to leave the package some 100 metres away from the delivery address

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

amazing customer service wonderful plant

My Auntie was very pleased with plant the plant looked lush in excellent health .
I was completely at fault in making a bo bo with address and initial the plant went to wrong address after contacting happy houseplants the very kind compassionate lady replaced the plant and rederived to right address this was above and beyond my expectation what fab customer service will recommend and use again thank you

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

The perfect plant shop!

I make a lot of online orders for plans and having placed my first order with Happy Houseplants I was so happy with my delivery. Everything was carefully and beautifully packaged, the plants ate stunning and really well priced! You can tell a lot of care is taken with them.
Will be my go to place from now on!

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service and very happy healthy plants

We received the wrong plant in error yesterday however when I called up to let them know, it was quickly put right with a replacement order being organised right away which we received today. The plants are gorgeous, well packaged and we were told we could keep the plant we received by mistake which was so kind of them. I am really impressed with their amazing customer service and will definitely be back to shop more soon as the plants look really healthy and happy! Thank you!

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

I made a mistake with my order. Not only did Emily reply quickly, she solved the problem beautifully. The recipient just received his delivery, which was on time and exactly as ordered. Highly reommended

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Happy Houseplants - Very Happy Customer

Happy Houseplants is a great name for this business, not just because their products are beautiful, but because their attention to detail cannot do anything other than leave their customers feeling utterly delighted. Nothing is too much trouble - I phoned at teatime with a mistake that I had made on my order and the owner was kind enough to put things right for me despite having her hands full at home. Given that they are posting fragile items, everything was so intelligently wrapped that it all arrived as if I had collected my order in person. It must have taken them an age to package everything and that demonstrates just how much care the owners take. The plants themselves were wonderful and every bit as good as they appear on the website. I placed my order late on Monday and had received it by Thursday. All in all, I couldn't recommend this company highly enough. I have already placed a second order and am sure that you will be very happy indeed if you decide to place one too

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Company & Products

The plant arrived, well packaged and is now in situ. I just wanted you to know that I am over the moon with everything – the size of the plant, it is healthy, fresh and vibrant, arrived without damage and looks glorious.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Cannot fault this company

Cannot fault this company. Excellent knowledge of plants and great selection to chose from. Plants supplied make our living room so pretty, thank you for your speedy service, will definitely be buying from you again! 😍

April 17, 2025
Unprompted review
Rated 1 out of 5 stars

Unhealthy plant, refuses to take responsibility

Plant started shedding leaves within days. Tried placing it in different areas of our flat in case an issue with light. The plant continued to die. Sent multiple emails - company always replied but the emails were occasionally defensive and in every case major gaslighting was happening. They said I overwatered with no evidence. Took their scant advice and cut back plant in an attempt to save it. The plant continued to die. There is no way this plant was healthy upon arrival. I have other plants that I bought at the same time and they are thriving. My good friend who is a professional gardener agreed with me after taking a closer look. Whatever the selection or how good they seem initially, bad manners, lack of responsibility and a serious case of gaslighting means I will never order from them again. Be warned.

The reply below is a complete lie. I bought the plant FOUR months ago and I first contacted them TWO months after receiving the plant. The plant started to DIE WITHIN WEEKS of receiving.

It’s actually helpful to see their reply below as it’s as rude, dismissive and full of falsehoods as their emails to me.

Wow, they are worse than I thought. Angry, silly people.

April 21, 2025
Unprompted review
Happy Houseplants logo

Reply from Happy Houseplants

Hi Grainne, You had the plant for almost six months, and unfortunately, we’re not able to offer replacements after that time.

Your plant had been growing happily and healthily for several years before being sent to you. We replied to all all your many messages and tried our very best to help.

Rated 5 out of 5 stars

An amazing company

An amazing company, such a great selection of plants and any time I had a question it was answered right away!
And order was delivered really quickly!

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent, knowledgeable advice

Received a beautiful Schefflera plant from here as a gift from my Mum. Unfortunately after a month my plant started to suffer, lost a huge amount of leaves and one of the stalks turned black - this was through my poor care - leaving it in a cold draughty spot with no sunshine. I emailed the company for advice. Emily replied and provided comprehensive advice to help my plant. One month on and my plant is now happy and growing nicely. Thankful I don't have to admit to my Mum that I killed her present !!

February 3, 2025
Unprompted review

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