Happy Houseplants Reviews 

282
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful, healthy, and thriving plants they receive, often noting their stunning appearance and larger-than-expected size. People frequently highlight the excellent packaging, which is often eco-friendly and plastic-free, ensuring items arrive quickly and in perfect condition. The customer service is also widely appreciated for being helpful, responsive, and providing valuable advice and support. However, some customers also noted issues with damaged or neglected plants upon arrival, with some attributing this to poor packaging. A few other people also felt that customer service was unsatisfactory, citing a lack of communication or care in addressing their concerns.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the plants for being healthy, beautiful,... See more

Quality

Users describe positive interactions with quality, frequently praising the stunning, healthy, and vibrant... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the professional, efficient,... See more

Order

Customers consistently note positive experiences with order, with many expressing happiness and satisfaction... See more

Delivery service

Customers had positive experiences with delivery service, often noting quicker than expected delivery times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered three plants and a bottle of feed, all of which arrived on time and nicely packed, with a friendly postcard advising me on care. The plants all thrived, and looked more beautiful as time wen... See more

Rated 5 out of 5 stars

I’m so happy with my purchases from happy houseplants. I’ve bought from this company before and will happily continue doing so. My plants arrived quickly and beautifully packaged, and they are looking... See more

Rated 5 out of 5 stars

Thank you for arranging delivery so speedily. The cactus plant arrived precisely on the recipients birthday as desired! He was pleased with the gift. 😁 The accurately transcribed delivery card... See more

Rated 5 out of 5 stars

I only discovered Happy Houseplants this month, I was hesitatant as I have never ordered houseplants online before and was initially concerned about the quality and packaging. I can now confirm I am a... See more


Company details

  1. Garden Center
  2. Interior Plant Service
  3. Plant Display Store
  4. Plant Nursery

Written by the company

Beautiful large and small plants delivered to your door. Let's Grow Together....


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

282 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(282)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy houseplants ,happy customer!

The best place to buy houseplants ever. Excellent plants, healthy and bigger than you expect. Good choice too. I love that online you can find a full instructions how to look after your plants. My babes have arrived much faster than been expected in a good,safe recyclable box with a cute card inside. I strongly recommend this place and will definitely return here.

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent plant quality, excellent service

I love everything about this small company. The plants are super pristine, and extremely carefully packed. Hardly any soil at all is displaced, no damaged leaves, and the plants are really healthy looking. Added to that, the customer service from Emily is also brilliant. I will definitely be purchasing from them again.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Norfolk Island Pine

As a plant lover, I purchased a Norfolk Island Pine as an eco friendly Christmas tree! Fantastic service throughout. The plant was healthy and lovely on arrival, better than I expected. Most of all, I appreciated the eco friendly packaging - no plastic in sight apart from the tape helping to secure the soil in the pot. Dispatch and delivery was so quick - it was dispatched the next day after ordering and arrived the day after by DPD, my favoured courier. Happy Houseplants will be my first port of call in future for specialist plants!

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Great service, amazing plants!

We've ordered several plants with Happy Houseplants on different occasions, and we couldn't be happier at the level of service and quality of the plants we receive.

They are always such a pleasure to deal with, the plants are always delivered in pristine condition and of an extremely high quality.

I would highly recommend this company due to the excellent friendly service and quality of plants.

Thank you Happy Houseplants!

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

Writing A Review Ahead Of 1st Order

I'm actually writing a review ahead of actually receiving my first order, which I'm looking forward to having read the reviews,

However, the Plant Temptress message of "you can still add to your order" led me to order a Surprise Box 60secs after placing my initial order!

I truly hope (or not - a DM from my bank account) that you are as fantabulous as all the reviews read over the past few weeks and excited to add to my rapidly growing jungle having just unpacked a new delivery of 6 plants (I know - don't ask m) )

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Customer service and healthy perfect plants with quick delivery

Amazing Customer service, wish I could give more stars. The plants arrived next day in perfect condition. I have ordered many home plants from different companies and this was by far my best experience with the healthiest plants. The soil was the perfect moisture not completely soaked like other companies. They have the best selection of house plants at the best prices. Can't wait to order more.

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

Strong plants that recovered well

I'd seen HH advertised on IG a number of times and was interested in their plant rescue box. It's an affordable way to get some plants that otherwise would be out of price range.

The box arrived fast and the plants well packaged in eco friendly paper. There was no labels or instruction on which plants were sent so I had to rely on the Internet to know what was what, so that would be my only gripe. I received 3 plants and all 3 had some damage, but we're still very healthy plants.

I received a Pink Dragon ALOCASIA (elephant ear) and a Strelitzia Nicolai (wild banana/bird of paradise) - both had signs of sun scorch.

Plus a succulent of some description, which I'm still not 100% certain but I think is a Red Orchid Disocactus. It was in a state when I received it and part had broken off in transit. But that's to be expected as they are rescues. The leaves were all bent inwards and I wasn't sure if it would recover.

I left them all to recover in the kitchen, out of the box to get over the shock and though I felt at least one would benefit from repotting as roots were peeking through the bortom, decided to follow the advice of HH and tend to all in existing nursery pots for some time. The two tropical plants bounced back well and really benefitted from a nice drink and a spray of the dew mist (I'd also bought from HH) . Both are developing new leaves and looking very healthy now.

The cactus took longer to recover and due to how it's leaves grow, was rather tangled to start. It had been cut down at some point to short leaves poking out of the soil and the regrowth was off of the edge of these cut leaves. It likely was not in a well lit place prior to being sent. Eventually, with some positioning in a spot that it could get some direct sun and a well drained drink, it's looking happier, has spread out, straightened it's leaves and has grown.

I was initially worried that perhaps a rescue box wasn't for me, as I couldn't identify all the plants easily, but after some research and gaining confidence I'm really happy with my rescue plants. They would have cost a lot more singularly than I paid for the box of 3, for undamaged shop ready plants.

I highly recommend HH as they kept me informed every step of the way for delivery and the plants I received were good strong plants that recovered well with some TLC.

July 20, 2023
Unprompted review
Rated 5 out of 5 stars

5 Stars? More like Intergalatic- Fantastic!

I have just received my first order. This is the best stock and the most sympathetically-green and professionally packed that I have received. I stumbled upon HH when seaching for a Rhipsalis Ramulosus. Not only did they have one, it was on sale (whoop) and so well packed that it has arrived without breakage. Pretty darn impressive. I can't wait for pay day when I shall order more. Check them out - you'll love them

July 27, 2023
Unprompted review
Rated 5 out of 5 stars

Andrew Gibbins

Buying from this company was a delight from start to finish. Extremely helpful and knowledgeable I would highly recommend them.

July 20, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful plant.Stress free delivery.

A very friendly and stress free service. Gorgeous,stunning plant ( philodendron verracosum) Perfectly packed and an excellent courier.All round flawless. I've ordered before now and will be ordering again.Thanks so much

July 21, 2023
Unprompted review
Rated 5 out of 5 stars

Really good experience

I ordered a silver band maranta and a plant rescue box and I’m super happy with them!

The maranta was nicely packaged and has arrived healthy, albeit in a bit of shock from being in a box then a new environment, but healthy roots and leaves and really beautiful plant.

Now the rescue box. I was obviously nervous as you don’t know the condition they will arrive in, but I got 4 (!!!!) great plants, one of which is in perfect condition, so must have just been leftover rather than “damaged”. I also got a wishlist plant which 2 cuttings are perfect, 1 was dead but this is expected and doesn’t impact the health of the other two cuttings.
The cactus I got needs some TLC, but is still healthy and green and definitely with a bit of care will thrive!
Lastly I got an amazing type of philodendron, which looks pretty healthy, just need a bit of extra care and was worth more itself than what I paid for the whole box!

Really pleased with the whole shopping experience, I’ve never ordered plants online and will definitely come back. Also a plus that the packaging is all eco-friendly, including the tape.
I’ve had contact with Emily twice who is lovely, definitely recommend reaching out to them with any questions.
And definitely recommend the rescue box-give a good home to some plants that need it!!!

July 21, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely Experience!!

I recently ordered from Happy Houseplants and it was a lovely experience!
The shipping was really speedy, and despite my worries the plants came so carefully wrapped up and in perfect condition despite their roadtrip.
The quality is a step above the rest!! Thankyou x

July 4, 2023
Unprompted review
Rated 5 out of 5 stars

Super service & quality

The plant arrived earlier then expected. The packing was really good & plant arrived in good condition. Really cannot find any reason not to give 5 stars.

June 9, 2023
Unprompted review
Rated 1 out of 5 stars

Finally received my parcel after a…

Finally received my parcel after a fortnight. Obviously those plants are dead now with black leaves and stem.
With those plants , I have also received a car headlight. Hurray!
Clearly, it's my fault that company couldn't find my address and I didn't communicate with them about that.Obviously , company and the owner has no responsibility to call or contact or drop a mail to customer asking them more details of address.
Took me 30 minutes to get to speak to someone to collect the headlight.
It's things like this which ruins your day!.

It's pure laziness on part of company Ans owner to unable to locate address even if it's new build. I have had nearly 15 deliveries from different companies and they all manage to locate the house , if not they gave me a ring!

Plus, if you call them to make a complaint, you can't it's the sender only who can make a claim. But clearly, in eyes of happy house plants, it's me who is the culprit.

Wouldn't recommend the company to anyone. Terrible delivery is one thing, rudeness is other thing,but neither do those plants look like anything like pictures.

May 31, 2023
Unprompted review
Happy Houseplants logo

Reply from Happy Houseplants

Hi Ankita, we are very sorry you are struggling to receive packages to your new address. We understand it must be very frustrating. As advised we updated the postcode you originally used on your order to a new postcode and arranged redirection on your behalf, and the parcelforce team kindly spoke with the building team at your location to locate your address after trying three times previously to locate you. We thought that was great support and service from the parcelforce team, they worked hard to get you your packages. We don't sell head lights - that's a different company all together, assume struggling with the same issues.

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