Sadly my headphones were not well. One was blinking nonstop, the other with a faint light. Despite multpile restarts, I was unable to get them to work. I sent a video and it was determined that they w... See more
Company replied
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See what reviewers are saying
On 11 September, we contacted Happy Plugs requesting the EU Declaration of Conformity for one of their wireless products (request #93940). We immediately received an automated reply stating t... See more
Company replied
We ordered headphones for our daughter but the shipment was delayed. Erika, customer service extraordinaire, communicated diligently each day to let us know when the color we wanted would arrive. She... See more
Company replied
I'm not sure it's a serious company. 50 eur in freight to Sweden where the company is from. No matter the reason it's quite embarrassing. Doesn't have their automatic customer service in order as yo... See more
Company replied
Company details
About Happy Plugs
Written by the company
Happy Plugs is a Swedish company that creates fashion tech headphones.
Fast International Shipping
Up to 24 Months Warranty
24/7 Customer Service (Live chat & email)
Secure and Safe Payments
Over 10 million purchases globally
Contact info
Kungsgatan 4B, 111 43, Stockholm, Sweden
- help@happyplugs.com
- happyplugs.com
3.7
Average
962 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy plugs gave good help.
I got great help from Erika att Happy Plugs, after loosing the charging case, and writing them.
June 17, 2024
Unprompted review
Reply from Happy Plugs
Hi A-B Nielsen,
It's great to hear that your issue has been resolved.
We hope that we exceeded your satisfaction.
In terms of service, we aim to provide the best and world-class standards to our buyers as we value them like a family.
Feel free to let us know if you have other concerns.
Have a nice day!
My order was lost by delivery company
My order was lost by delivery company, when I contacted with happy plugs customer care service I got fast and very satisfactionary help from customer care member Erika. I'm fully recommend that company, they have really good products, that's my third time when I'm ordering from them.
June 14, 2024
Unprompted review
Reply from Happy Plugs
Hi Agnieszka,
Our mission is to provide the best and world-class service while enjoying our quality and affordable products.
We are all glad that your issue has been resolved with our great customer service team.
Just let us know if you have other concerns so we can assist you.
Stay safe and have a great day!
Very good customer service!
After 1 year my happy plugs were not working correctly anymore. Erika from customer service checked the warranty and will send me a new pair. Thanks!
May 31, 2024
Unprompted review
Reply from Happy Plugs
Hi Anne!
A pleasure to read your feedback.
Our ultimate goal is to ensure our customers are well-assisted and receive the best service possible. Letting them valued as they show value to our products.
We want you to know that we are glad to assist you. Don't hesitate to send us a message anytime you need our help.
Have a nice day!
Great customer support
I had a great experience with Erika in customer support. She was extremely prompt at responding and very helpful.
May 20, 2024
Unprompted review
Reply from Happy Plugs
Hello there!
Your feedback is truly appreciated and we will definitely let Erika know how wonderful she was assisting you.
We are glad that we were able to resolve your concern.
Have a great day!
We bought these happy air1plus in…
We bought these happy air1plus in February been great for us then only 1 was working so I contacted happy and Erika got back to me and give me advise and now they are both working fine
Thank you for help
May 22, 2024
Unprompted review
Reply from Happy Plugs
Hi Katy,
Our team is more than glad to provide you the best and world-class service. You are a valued customer and we truly care for you.
Don't hesitate to send us a message anytime you need our assistance.
Have a great day, katy.
Prompt Support
I was liaising with customer support Erika and she was prompt to respond to my queries. Eventually the plugs was not able to fix as it’s no longer covered by warranty. Erika was quick to offer promo code to buy any new product as recovery.
May 19, 2024
Unprompted review
Reply from Happy Plugs
Hi Sylvia,
We hope that you enjoyed our little gift for you. Your happiness is ours too.
Have a great day, Sylvia!
Good response
Had an issue, and Erika responded right away and sent a replacement.
May 17, 2024
Unprompted review
Reply from Happy Plugs
Hi Mandy,
Your feedback is truly appreciated as this will boost the customers' confidence and attract more buyers.
We thank you for leaving your honest feedback and hope to do business with you again.
Have a great day!
I had a problem with the shipment of…
I had a problem with the shipment of the product. The customer service, especially Erika, was very helpful and solved the issue.
May 15, 2024
Unprompted review
Reply from Happy Plugs
Hi Sylvie,
Your feedback is truly appreciated and we'll definitely let Erika know how wonderful she was in sorting out your concern. This will also help our team to stay motivated and be inspired to create more quality and stylish headphones.
Feel free to send us a message if you have any questions and we'll be happy to assist you.
Have a great day, Sylvie! ;D
Amazing Customer Service!
We ordered headphones for our daughter but the shipment was delayed. Erika, customer service extraordinaire, communicated diligently each day to let us know when the color we wanted would arrive. She then went above and beyond to ensure we’d receive the package before a big trip we had. Couldn’t be happier! Thank you, Erika!
April 24, 2024
Unprompted review
Reply from Happy Plugs
Hi Kristin,
Such a great news to read!
We truly appreciate your patience and understanding in resolving this matter with our excellent team.
Indeed, our team wouldn't be able to resolve this without your full cooperation.
Feel free to send us a message any time you need our assistance.
Have a great day!
Elektro Schrott
Elektro Schrott. Hat 1 Jahr gehalten. Es leuchtet nur noch das rote Licht beim Laden. Weder reset noch andere Mittel haben geholfen. Der Kundenservice konnte nichts tun. Erica ist noch frech geworden. An der Antwort sieht man auch das der Kundenservice grottig ist :))) die haben einfach gesagt das sie mir 10 Prozent beim kauf eines neuen Produkts geben. Frechheit! Als ob ich nochmal Geld dafür ausgeben! Jeder 10 Euro Kopfhörer hält länger. Für 79 € kann man schon mehr erwarten. Nie wieder!
Das ist was erika schrieb:
Thank you for reaching out to us regarding your recent experience with our products. We sincerely apologize for any inconvenience or frustration you may have encountered.
We understand your disappointment with the performance of our plugs and the communication you've received from our team. Your feedback is crucial to us, and we take it seriously as we continually strive to improve our products and services.
Regarding your concerns about warranty coverage, please be informed that our warranty policy is clearly outlined at the time of purchase. If you purchased our product from a retail store, we kindly ask you to return to the store for warranty assistance as per our policy. Om addition to this, the headphones were purchased 2 years ago which is already out of warranty.
We want to assure you that we are committed to resolving any issues you may have with our products. However, it's important to clarify that our resolution process remains unchanged, regardless of any negative reviews you may choose to leave.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your understanding.
Best regards,
Ich antwortete: fy
Weil das einfach eine Frechheit ist.
March 13, 2024
Unprompted review
Reply from Happy Plugs
Hi Electro Schrott,
Our customer service team has already reach out to you. Our team will continue to assist and provide the best resolution.
We hope for your understanding regarding this matter.
Stay safe and wishing you a good day.
Amazing customer service!
After 1.5 years of having my earphone, I had some issue with the product and had to reached out to the customer service team. Erika was with me from the beginning to the end of the support. She’s amazing in identifying and proposed alternative solutions since they no longer produce the same product. Thanks erika and the amazing customer service team ❤️
April 4, 2024
Unprompted review
Reply from Happy Plugs
Hi Rachel,
We value our customers as they show value to our products. The exceptional customer service wouldn't be possible without you cooperating. It is of our great pleasure to assist and resolve our customers' concerns.
Thank you for your kindness and Have a great day!
Fast and helpful customer support
Fast and helpful customer support. Knew exactly the problem and wrote a complete guide how to sovle my problem. Thank you Erika!!
April 3, 2024
Unprompted review
Reply from Happy Plugs
Hi Leo,
What a joy to read your feedback!
It's great to hear that our customer service team is going the extra mile to provide the best and world-class service.
Seeing positive reviews makes our team even stronger and we'll do our job even better.
Have a nice day!
Marvellous Customer Care Service
The customer care service is exceptional. Here I would like to quote the name of Erika Boado who facilitated me in resolution of my complaint. The response I received from her was prompt and was satisfying. Grateful once again for the fantastic service.
February 15, 2024
Unprompted review
Reply from Happy Plugs
Dear Amin,
We are glad that you are one Happy customer of Happy Plugs.
We truly appreciate the kind and thoughtful words for Erika and for Happy Plugs.
We will inform Erika about this and give her a pat on the shoulder for a job well done.
Feel free to send us a message any time you need our assistance.
Have a nice day, Amin.
Headphone issues
I was struggling with my headphone issues (not being able to pair with each other) and Happy Plugs team reached to me as soon as they could. The problem was solved immediately thanks to Erika! :) so thank you so much once again
February 18, 2024
Unprompted review
Reply from Happy Plugs
Hi Misa,
We know and understand that our customer's time is too precious to be wasted. We are glad that your issue has been immediately resolved.
Thank you for leaving a good review. This will motivate our team to continue doing well and exceed our customers' expectations.
Cheers to you and your Happy Plugs!
ERIKA thank you so much for you support
ERIKA thank you so much for you support
February 21, 2024
Unprompted review
Reply from Happy Plugs
Hello!
Your feedback is much appreciated and we'll give Erika a pat on the back as she has bee wonderful in assisting you.
Thank you for leaving a good review!
Customer service top notch
Erika in customer service is so helpful and resolved my issue very promptly . I love my happy plugs Joy!
February 9, 2024
Unprompted review
Reply from Happy Plugs
Hi there,
It is so heart-warming to read positive messages from our customers. This only means that our customer service team is going an extra mile with their job.
Providing the world-class service is definitely our goal. We are glad that your issue has been resolved timely and positively.
Feel free to send us a message if you have other concerns.
Have a great day! :)
Thanks Erika!
Erika from Happy Plugs was very helpful and solved my problem quickly!
February 7, 2024
Unprompted review
Reply from Happy Plugs
Hi Matthew,
Thank you for your feedback.
We greatly appreciate the time you took to leave your honest review with our customer support team.
This will make our team stay motivated and continually provide the best and world-class service.
Feel free to send us a message should you need anything else.
Have a great day!
Thank you
Erika has been really helpful and my questions were answered quickly
February 1, 2024
Unprompted review
Reply from Happy Plugs
Hi Ana,
It's been great that our customer service team could assist you promptly. Our goal is to provide the best and world-class service to our customers.
We will let Erika know how great she was assisting you.
Cheers to you!
Reply from Happy Plugs
Hi Maddie,
We certainly appreciate your feedback.
We are truly glad that we were able to assist you.
Have a great day, Maddie!
Warranty Replacement
I had an issue with my one headset I had purchased and Erika from Customer Care did an outstanding job with helping me get a warranty replacement. Erika was very professional and understanding throughout the process and I truly appreciate the ease of the process! Thank you!
December 29, 2023
Unprompted review
Reply from Happy Plugs
Hi Zach,
It is great to hear that you have been well taken care of our customer service. We are always honored to serve our customers with utmost care and outstanding service as they are the reason why were here.
We thank you for your wonderful feedback and we'll make sure to relay this to Erika.
Stay safe and have a great new year!
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