Happy Plugs Reviews 

Order was out of stock. Because of Erika I received the fully refund within one day.
Great and fast service!

We bought my daughter a pair of headphones that stopped working after a few months. The response from Happy Plugs was quick and really helpful. Within a week, a new headphones was shipped to us. In particular I would like to thank Erika for her support.

Erika help me with my problem so fast. She is very kindly and professional. I want to say to her thank 😊 you.

Erika solved the problem really fast and efficient.
I'm really happy with the solution, she solved perfect!

Erika was super helpful and solved my problem straight away, I'm extremely happy with the customer service here:)

My earbuds were failing after the third time using them so I contacted customer service and Erika helped me solve it. Thank you!

When my son’s Happy Plugs earphones stopped working Erika was very helpful in getting a new pair sent out to me.

Earbuds stopped working after just a few months. Unfortunately the store i bought from is permanently closed. Contacted Happy Plugs but saying they can’t help and only offer a discount code.

Well,we have a lot of plastic in the world,the value of this are just on plastic;I always read the box,12h playtime?!?that's bananas,maybe, practically on my case,maybe 3-4h!so waist of plastic;I didn't buy for"quality"I buy for color!the sound,meh!is a little bit bass on it,but behind is like a low blow sound,like a wind never end;have that stop sounds if is not sound on movie;well,is waist of plastic,money;another disappoinment;but okay,you get my money for effort!

Had a problem with my earbuds not connecting. Contacted the help section on their page and Erika replied promptly and immediately resolved my issue. Great service!

Although it is obviously no fun when the device stops working, Erika helped me very much. A very sympathetic way of communicating, and always very prompt answers. Erika did everything possible to help me! Thank you so much!

I got Happy Plugs Air 1 Plus not even a year ago and unfortunately they malfunctioned. Since it was still in the warranty period, I reached out to Happy Plugs' support. The response came very fast and Erika tried their best to help me. Despite all of their efforts, we couldn't fix them but I was offered a full refund.

Thank you Happy Plugs and Erika for the phenomenal customer service. I will get another pair very soon!

Regards.
Kristýna T.

I’ve owned 3 pairs of Happy plugs, my most recent pair experienced a problem after only a few months and Happy Plugs was exceptional with honoring the warranty and replacing them. Highly recommend the product and company

a big praise and thank you to the dear Erika. I have rarely received such nice, fast help. Thank you again

My air 1 plus is less than a yr old. I had issues in one of the earplugs as it not working. Erika was a great help as she explained to me how I can fix the issue. She has been so patient and very understanding especially I am not a tech savvy. Erika is a treasure for Happy Plugs.

My earbuds malfunctioned and didn't want to recharge their battery anymore, so i have reached out to the customer service team. Erika and the rest of the team did their best to try to resolve the issue, but in the end unfortunately, they didn't manage to resolve it so they offered me a full refund. Great, very fast and reliable customer service support! :)

Happy Plugs were fab with my issue. Erika was quick to understand the problem and was super efficient at finding a solution. Very grateful for her help!

Good earphones, lightweight, small, compact, bright orange. I use for trail running daily. They performed well for first 6 months but then developed issues. On contacting the company under the product warranty they were professional, fast, personal and polite, a team effort by Erika, Maria and others. They sent a replacement. Unfortunately they used DHL to deliver to Spain. DHL lied on their tracking website comments stating delivery attempts and notifications had been made and dropped off at an unidentified Collection Centre with limited opening hours, and DHL are almost impossible to contact. DHL's own tracking number wasn't accepted by its own systems, telephone looped back to system with no human response, email system & Chatbot inoperable as their own tracking number not accepted. In short: good product, great customer service but need to seriously address unprofessional courier.

Bought Happy Plugs Hope. Ear plugs would not charge properly from day 1. Charging case is fully charged but plugs lose battery in 2 minutes or less every time they are connected to my phone. Happy Plugs will only recommend factory reset which does not nothing to fix the issue. Company will not replace the defective product.