Happy Plugs Reviews 

Erika helped me with my faulty Happy Plugs. Unfortunately they couldn't be replaced as I did not have the receipt, which would have being my ideal outcome as they were working so well until the batteries stopped worked 8-10 months into owning them. However, Erika was very helpful and supportive, and offered me a 15% discount off my next purchase. I'm still deciding whether I'll get another pair as I don't want the same problem to happen again - however, I still give the customer service a thumbs up as Erika did the best she could for me. Thanks Erika!

My daughter purchased Happy Plugs 6 months ago and was very happy with them. Unfortunately for some reason the right bud became dislodged and demagnetised from the case and was no longer able to charge. We contacted Happy Plugs and they were very quick to deal with the issue. Erika and other colleagues from Happy Plugs responded to all our emails and although they could not fix the faulty right bud, in the end we were given a full refund which we will use to purchase a new pair for my daughter. Thank you Happy Plugs!

Both of my ear buds didn’t pair when I first received them. Erika was a big help getting the issue resolved!

Awesome products. Unfortunately, I had some bad luck and one of my earbuds stopped working after a couple of months. However, Erika at the support sent me a new pair within a day. Flawless handling!

Grateful for the help I got from Maria after instructions I got it right Thank You / Agneta

I am happy with the fit. They fit really well in the ears. Unfortunately, there is a annoying background noise that shouldn't be there. It sounds like there is a swarm of bees inside the ears. Something I haven't tried with other wireless headphones.

Could mine Happy Plugs JOY be defective?

My Air 1 Go’s were working perfectly, but then suddenly one earbud had connectivity issues. The support team was fast, responsive, helpful and kind, my problem was solved in no time. Thank you Maria & Erika :)

Great customer service! Erika was quick to reply, helpful and willing find the best possible solution to my problem.

I bought a couple of Air 1 go from Happyplugs.I kept 1 pair in neon yellow,the sound is good.And the other pair I sent back cus my mom changed her mind and wasent ready to use bluetooth plugs yet.So I got in contact with customer service, a girl called Erika.She got in contact with the happyplugs team and helped me out with the refund.I can recomend Air 1 go happyplugs, and if you need help,talk to Erika.🩵

I've been taken good care of. I've recieved e-mails almost every day until my problem was solved.

5 stars for Happy Plugs' customer service. They were very helpfull and patience.. thank you Erica & Maria!

My daughter is absolutely thrilled with her Joy Happy Plugs. Not only are they well made and sound great their customer support is first rate. We cannot recommend Happy Plugs highly enough.

These are OK ear buds. But don't bend down, move, walk, do anything that involves movement as they are the most overly sensitive things! Basically turn off constantly... I presume it's hair touching them! Or wind, a fly... who knows?? But come on they are ear buds hair will touch them? Had them a few year's but turning off whenever you move ! 😂 Is excessive!.... Constantly tapping them while walking or working is frustrating... So my next pair will certainly not be happy plugs again!

So I am at an airport kiosk in a city a few thousand Km from where I live. I look at an assortment of ear buds for sale and pick Happy Plugs. Goofy name, but next to the name appears "STOCKHOLM". Immediately, as the marketing folks would have it, I visualize Volvo, Saab and Ikea and assume quality and service.
Well, the Happy Plugs didn't work. Not a worry. I check the box and there is a warranty. Back and forth with Happy Plugs trying to fix my problem it is apparent the Plugs are duds.
Here's the problem, Happy Plugs only stands behind their goods if you buy from them directly. Otherwise try to retailer I was told. That doesn't work for me. The retailer is on the other side of the continent. S.O.L.
Well, Volvo and the others were successful because of quality and service. I wonder if Happy Plugs has learnt both of those. Maybe a class action lawsuit will teach them!

I bought a pair of earphones in best buy Canada.The product is not working properly( it pairs and then it unpairs randomly , it loses signal when there are more people in the room or when I put my cellphone in my pocket. I went to the stored they told the warranty is with the brand.I have receipt,box and everything. But it is unreal that I haven't been contacted by you guys since a 2 months ago that I emailed you. Do you have many complaints about your products? Or it is because you don't care about your customers. I mean it is not about money it is just the terrible service that you provide if this is the case I would never buy or recommend this brand.

I purchased a pair of "Happy Plugs - Hope" in January 2023. Even after hours of "charging" in the charging pod they failed to hold a charge when using and I would hear the "powering off" audio message after 10-20 minutes.

As I had purchased the plugs from a retailer at an airport and as it was not possible for me to return the plugs to obtain a refund, I contacted Happy Plugs (sharing a video of the issue) who agreed to provide a replacement. As the "Hope" plugs were not in stock, I was sent a "Happy Plugs - Air 1 Zen" as a replacement.

The plugs eventually arrived via UPS after more than 1 month however THESE PLUGS WERE ALSO FAULTY! They also failed not only to charge, but also failed to connect via Bluetooth to phone and various devices. So were even more problematic than the initial pair which I purchased.

When I contacted Happy Plugs again to request yet another replacement, Happy Plugs advised that they could not issue a replacement because they "no longer have any stock for the item". When I pointed out that "Happy Plugs - Joy" were clearly available on their website and this model of plugs could be issued as a replacement, Happy Plugs further advised that they "stopped issuing replacements anymore since they had their clearance sale".

I fail to see how this "clearance sale" is linked in any way to the accountability of this company to provide replacements for their own faulty products and am now left with two sets of useless faulty plugs :-(

I am not sure if the "Happy Plugs - Joy" currently available on the website are any less faulty than the two different faulty sets of plugs I already received (which I assume that the company has discontinued as - per the many negative reviews below - many of the plugs have various faults, and is probably why they were being issued as replacements as "clearance" stock) but I would strongly suggest to AVOID purchasing products from this company following my own experience as I don't think that the quality can be in any way guaranteed.

Very supportive and helpful customer service. Customer service was very helpful. The person who assist me named Erika and she was great and very friendly. Thank you

The person who assist me named Erika was great! She explained everything in a way that is easy to understand and works well with me. She was awesome!

I had trouble connecting my Happy Plugs Headphones to my phone but with the help of Erika I was able to use and enjoy the quality of this product. Kudos to your Product and Service! 100% recommended.