Sadly my headphones were not well. One was blinking nonstop, the other with a faint light. Despite multpile restarts, I was unable to get them to work. I sent a video and it was determined that they w... See more
Company replied
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See what reviewers are saying
On 11 September, we contacted Happy Plugs requesting the EU Declaration of Conformity for one of their wireless products (request #93940). We immediately received an automated reply stating t... See more
Company replied
We ordered headphones for our daughter but the shipment was delayed. Erika, customer service extraordinaire, communicated diligently each day to let us know when the color we wanted would arrive. She... See more
Company replied
I'm not sure it's a serious company. 50 eur in freight to Sweden where the company is from. No matter the reason it's quite embarrassing. Doesn't have their automatic customer service in order as yo... See more
Company replied
Company details
About Happy Plugs
Written by the company
Happy Plugs is a Swedish company that creates fashion tech headphones.
Fast International Shipping
Up to 24 Months Warranty
24/7 Customer Service (Live chat & email)
Secure and Safe Payments
Over 10 million purchases globally
Contact info
Kungsgatan 4B, 111 43, Stockholm, Sweden
- help@happyplugs.com
- happyplugs.com
3.7
Average
962 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My issue was resolved rather quickly
My issue was resolved rather quickly. I thank Maria for her valuable help. I recieved the necessary guidance on email , which solved my problem without need of any further follow up.
December 1, 2022
Unprompted review
Reply from Happy Plugs
Hello CK,
Thank you so much for your review. We value our customer's time so we make sure to resolve every concern as fast as possible.
If you have any queries, please send us a message at help@happyplugs.com or via live chat and we'll be happy to help.
Have a great day!
Can't say I'm satisfied
Got mine as a gift a week or so ago. They don't hold charge.
The case seems fully charged and buds can be left in for hours (all night) but when I use them in the morning they have 40% battery and they only last 30 minutes.
And the left earbud makes an annoying clicking sound when sound is playing (volume is barely 1/4 of the way)
Kind of disappointed
December 2, 2022
Unprompted review
Reply from Happy Plugs
Hello Erika,
We deeply apologize for the battery issues with your earbuds. We'd be glad to help you out with that.
Please send us a message at help@happyplugs.com or via live chat so we can assist you with the issue.
Have a great day!
Maria was helpful and patient with me…
Maria was helpful and patient with me as my correspondence was slow. I had an issue with my earbuds and although it was purchased at another store, she assisted me due to issues I had going back there. Thank you.
November 22, 2022
Unprompted review
Reply from Happy Plugs
Hi YM,
Thank you so much for your review. We value all our customers so we make sure that you are given the help you deserve.
If you have any queries, please send us a message at help@happyplugs.com or via live chat.
Have a great day!
I really appreciate for the pleasant…
I really appreciate for the pleasant service, I got my replacement on time and special thanks to Erika for giving good customer service.
November 30, 2022
Unprompted review
Reply from Happy Plugs
Hi Merhawi,
We appreciate your honest feedback and you are truly valued.
Happy Plugs would always want our customers to feel good about the product that they purchased and the warranty services as we are true to our brand.
Please know that we are always here to assist you whenever you have concerns.
Thank you and have a great day.
Plugs didn't work
Plugs didn't work. Charged for premium set and they send me standard set. Bluetooth keeps cutting out. Cheap flimsy plugs. Horrendous customer service. They told me to disregard faulty set and new set of premium ones ( which I paid will be send) only the next day to renege on offer. They also charged me for express delivery but send them standard. Charger box is a cheap fragile couldn't be used for travel.
Not worth the hassle avoid.
Better plugs available for cheaper price that work!
Life is too short to be dealing with Happy Plugs crap product and customer service drama
a joke of a company
November 25, 2022
Unprompted review
Reply from Happy Plugs
Hi John,
We appreciate your feedback and we will definitely take this into consideration. We heard you and you made your point.
We will reach out to you and see what can be done to resolve your issue.
If you have other concerns, you can also send us a message at help@happyplugs.com.
Thank you for your time and have a good day.
Maria was excellent amazing customer…
Maria was excellent amazing customer service
November 24, 2022
Unprompted review
Reply from Happy Plugs
Hi April,
It is great to hear that you have been assisted well by our great customer support. We wanted to ensure that all our customers receive the best possible care whenever they contact Happy Plugs.
We thank you for your amazing feedback and wish you a very nice day!
Great costumer service
I had a problem with my earplugs. There wasn't any noice coming from it.
So I contacted costumer service. I got a quick respons and my problem was solved!
Anytime again.
November 25, 2022
Unprompted review
Reply from Happy Plugs
Hi Jenny,
We're so happy to hear that you had a great experience with Happy Plugs. Your review made our day! Our whole team works very hard to keep customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you again soon.
Sincerely,
The Happy Plugs Family
I really appreciate the efforts that…
I really appreciate the efforts that Maria did for me to claim replacement for the product. Thank you
November 17, 2022
Unprompted review
Reply from Happy Plugs
Hello Jagmeet,
We appreciate your honest feedback and you are truly valued.
Happy Plugs would always want our customers to feel good about the product that they purchased as we are true to our brand.
Please know that we are always here to assist you whenever you have concerns.
Thank you and have a great day.
Fast and useful reply from Maria
Fast and useful reply from Maria. Solved my problem fast and easily, that was worrying me for days, not knowing what was wrong with my device. Thank You Maria.
November 24, 2022
Unprompted review
Reply from Happy Plugs
Hi Favianna,
We are glad to know that you have received excellent and world-class customer support.
We are truly glad for the patience and understanding you spent to have this issue resolved.
Thank you for your wonderful time and have a great week.
Air 1
Touch controls way too sensitive, keeps pausing my music on Android when I'm not even touching it. Slight brush of hair is enough to set it off, and no way to turn this option off. Only for bald people.
November 24, 2022
Unprompted review
Reply from Happy Plugs
Hi John,
We appreciate your feedback and we will definitely take this into consideration. We heard you and you made your point.
We will reach out to you and see what can be done to resolve your issue.
If you have other concerns, you can also send us a message at help@happyplugs.com.
Thank you for your time and have a good day.
Awesome customer service!
My right earbud broke and I procrastinated reaching out to customer service for a long time. I'm glad everything still worked out warranty/time-wise - Happy Plug's customer support is really kind. I talked to Erika and she always responded quickly and explained the process nicely. My replacement plugs have arrived and they work, I'm very happy! I'm also glad I didn't have to go through the process of sending the old ones back as it's such a hassle printing everything and bringing it to the UPS shop. (not really at home during the week)
November 22, 2022
Unprompted review
Reply from Happy Plugs
Hi Laura,
It is great to hear that you have been assisted well by our kindest customer support. We wanted to ensure that all our customers receive the best possible care whenever they contact Happy Plugs.
We thank you for your amazing feedback and wish you a very nice day!
Great customer service
Erika was very helpful. She quickly found a solution to my issue and was lovely to work with.
November 20, 2022
Unprompted review
Reply from Happy Plugs
Hi Carlee,
It's great to hear that your issue has been resolved as quickly as possible and experience any inconvenience.
We appreciate the time you took to leave your feedback and we are glad that your part of the Happy Plugs family.
Thank you and have a wonderful day.
Lost an earbud and got a new one sent…
Lost an earbud and got a new one sent to me for free. Excellent support by Erika
November 16, 2022
Unprompted review
Reply from Happy Plugs
Hi Lorentz,
We show value to our customers as they give value to our company. A cliché as it may sound "It takes a month to find a customer and seconds to lose one"
Thank you for appreciating our efforts in making our customers Happy.
Have a great day.
Customer service is good!
Customer service is good!
They are kind and very helpful & they give you fast replies. Erika&Maria helped me a lot & they were kind too.
November 9, 2022
Unprompted review
Reply from Happy Plugs
Hi Zsuzsa,
It is great to hear that you have been assisted well by our kindest customer support. We wanted to ensure that all our customers receive the best possible care whenever they contact Happy Plugs.
We thank you for your amazing feedback and wish you a very nice day.
Love from Sweden!
The customer service is excellent
The customer service is excellent. I usually dont expect any replies ,let alone helpful, from customer care hotlines , but happy plugs have set the bar high. The replies were prompt,detailed and solved the issue. The replacement was hassle free and the attention to detail from maria and erica through out l the correspondence was brilliant.
November 19, 2022
Unprompted review
Reply from Happy Plugs
Hi Rahul,
Our customer support has undergone extensive training to ensure that we provide the best and world-class customer service experience.
We thank you for your great feedback and for being an amazing customer of Happy Plugs.
Have a great day, Rahul.
I (((HEART))) Happy Plugs!!
I LOVE Happy Plugs!! Thanks so much to Erika and Maria! They both were extremely helpful with resolving my situation. With a couple of email exchanges, per their request, I was able to explain my situation quickly and snapped a few photos/videos. With impressive speed, they had resolved my case and I was pleasantly informed that replacement Happy Plugs were on their way!! I am above and beyond impressed with Erika and Maria's swift and kind customer service. I always refer Happy Plugs to friends and family. I'm truly a fan for life!
November 16, 2022
Unprompted review
Reply from Happy Plugs
Hello KM,
Wow, we really love your review as much as we love you! We'll surely continue providing excellent customer service to awesome customers like you!
Have a great day!
Great Customer Service
I had an issue with the microphone on my new Air 1 Go headphones. Maria in Customer Support was excellent to deal with and arranged for a replacement to be sent to me without any hassle. Great customer experience!
November 17, 2022
Unprompted review
Reply from Happy Plugs
Hello Killian,
Thank you so much for your 5-star review. We're glad to hear that you're happy with our excellent customer service. Hope you enjoy the replacement of our Air 1 Go.
Have a great day!
Very helpful customer support from…
Very helpful customer support from Maria, super fast response time and very easy process to get my problem solved. Thank you!
November 18, 2022
Unprompted review
Reply from Happy Plugs
Hello Anna,
Thank you so much for your review. We are glad to know that you have received excellent and world-class customer support.
We are truly glad for the patience and understanding you spent to have this issue resolved.
Thank you for your wonderful time and have a great week.
The support was really good and prompt…
The support was really good and prompt and special thanks to Maria Silva for your help.
November 15, 2022
Unprompted review
Reply from Happy Plugs
Hello Salima,
Thank you so much for your 5-star review!
We're so glad to see that you were satisfied with our customer service. We'll surely keep it up to see more happy customers.
Have a great day and take care!
Customer Service GOOD!
Erika provide good customer service for an agreeable resolution to a shipping problem. I will purchase from Happy Plugs again in the future.
November 16, 2022
Unprompted review
Reply from Happy Plugs
Hi Vicki,
We are glad to know that our customer support has exceeded your expectation and that you have been assisted well.
Thank you for your wonderful feedback and have a great day.
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