HAPPYtoVISIT Reviews 80

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I attempted to book an airport pick-up in Montenegro through this company. The website asked for all the relevant details (flight number, destination etc) and quoted a competitive price, so I submitte... See more

Rated 1 out of 5 stars

I booked a Vienna walking tour. Agent raised price after I booked--a bad sign right there. Their followup email did not include any usual info about identifying the guide (badge, armband) or contact... See more

Rated 1 out of 5 stars

Do not use this company, they have taken a booking they are unable to deliver. After many attempts to contact I have had one response promising refund that has not happened. More attempted contacts an... See more

Rated 5 out of 5 stars

We used Happy To Visit for a shore excursion while in Rotterdam via a transatlantic cruise. The pick up location directions were precise and easy to follow. The Happy To Travel price was very competi... See more

Company details

  1. Travel Agency

Information provided by various external sources

HAPPY to VISIT is the best place to research and book day tours and activities in destinations across the world. Our services include lots of different activities that enable you to explore lots of destination while traveling, usually joining a guide to make the experience as immersive as possible. On the HAPPY to VISIT website you can find the best deals for exploring a city, such as guided walking tours or other alternative ways to explore a city, for example by bike or Segway, you can find tours that take you to visit destinations near the place where you will spend your holidays, such as visiting nearby National Parks or other cities in the vicinity, and have lots of adventures joining one of our active tours, such as rafting, hiking, kayaking, zip-line-ing and many other interesting activities. Next time you travel, we invite you to take a look at our offer, read our recommendations for a specific destination and make the most of your time while traveling!


Contact info

2.2

Poor

TrustScore 2 out of 5

80 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Easy booking system, excellent guide

Easy booking system. Our guide Sonja was excellent. Very informative and lots of little bits of interesting anecdotes and legends of the places as we were passing in the bus. I highly recommend this day trip to Montenegro. Good value for money

May 31, 2022
Unprompted review
Rated 1 out of 5 stars

This company is a shame

We booked a boat trip to the Eliphite islands with this company, we didn't get a confirmation email but of course,our card was debited
We went to the pick-up stop and waited for a while but no one came
We tried to call them and email them but we got no answer
With many bad reviews,its time for this company to question themselves
This company is a shame, avoid them at all cost, we lost 140 euros

August 22, 2021
Unprompted review
Rated 5 out of 5 stars

really good

The transfer was by high quality, cozy bus. The driver (Mateo) was really experienced, high skilled driver. There was not any delay. the Biokovo and the travel to there was really nice, abosultely recommended to visit there (with happytovisit also).
Only 1 thing: we got the invoice in euro, so we prepared the price in euro (and kuna - for the ticket to the Biokovo), but Mateo asked it in Kuna. I was lucky he could give me back from 100 Euro.
In spite of this little issue, it was worth every euro cent. Thank You.

August 21, 2021
Unprompted review
Rated 5 out of 5 stars

Great Service and always On Time

I booked 5 transfers with happy to visit, Split Airport-Split, Split-Sibenik, Šibenik-Trogir and Trogir-Split Airport. Our driver was very friendly and always on time. The car was very clean and comfortable. I will recommend them 100%. Just Make sure you get a confirmation number for your booking. Sometimes the booking doesn't go through and you have to email them if you don't get a confirmation within a few days but they answer to emails right away.

August 5, 2021
Unprompted review
Rated 5 out of 5 stars

Recommended!

Very good experience. What you'll probably appreciate the most and the first sight are the reasonable prices (that was my case!). The tour descriptions totally correspond with reality (I took 2 tours via HAPPYtoVISIT). There is also some flexibility on the pick up points and I was lucky to go from the place we stayed, even though it was not listed as a pick up point.
Good to know: After I booked my trips, I had to wait a couple of days for final confirmation (coordinating with the tours' facilitator). Until confirmed, the credit card payment is only reserved, not processed. That's great. Free cancellation 48 hours before the tour is a great bonus :) I didn't use it though.
I also contacted the customer service by email before the purchase and they got back to me within a couple of days - I expected it would be sooner but I imagine it's the same case as with the confirmation - they need to check with the facilitator. So, if you have a question and cannot wait that long, use a different means of contact (phone or live chat).
After booking confirmation, they sent me a good summary file with tour details and two days before each tour they sent me a reminder - appreciated!

August 9, 2020
Unprompted review
Rated 5 out of 5 stars

Great partner to make a tour

Very good review of different tours, well presented to make a plan. Immediate reply, immediate alternative day proposal once the first trip was full already. Felt very comfortable with the booking process, secure, very close.

July 12, 2020
Unprompted review
Rated 1 out of 5 stars

Extremely extremely expensive and they…

Extremely extremely expensive and they cheat. For example they put in the description of a journey that you will visit some part of a country and we just passed by it. Terrible. Cheaters.

May 17, 2020
Unprompted review
HAPPYtoVISIT logo

Reply from HAPPYtoVISIT

Dear Iva, we are sorry to read this review. The description of the tour that you booked - Kornati Archipelago & Telašćica Day Trip from Zadar with Boat Arbiana - clearly states that only a panoramic viewing of Kornati is included (and not a stop), this is especially clear if you read the itinerary of the tour. I'm sorry if you missed this info before making a booking. We do offer some other tours that include stops at Kornati, so if you wanted to spend more time there it would have been a good idea to read all the details before choosing a tour. Regarding the "extremely expensive" part, we sell the tours at the exact prices as our suppliers per our best price guarantee policy. If you have proof that the same tour was sold at a lower price at some other place, we will issue a refund for the price difference. I hope we will have another chance to convince you that we are the best option for booking tours and activities online.

Rated 5 out of 5 stars

happy to visit is a really good agency…

happy to visit is a really good agency with which we have perfect cooperation. we had an excursion to the Island Brac with the Voga boat with which we were also delighted. they are up-to-date and always ready to meet the client.

October 29, 2019
Unprompted review
Rated 5 out of 5 stars

A day of excitement

This national park is simply stunning the walk and the waterfalls are breathtaking. Plenty of eating options too. the tour was organised well and I thoroughly recommend HAPPYtoVISIT tourist company.

October 3, 2019
Unprompted review
Rated 5 out of 5 stars

Great organizer

Great website, communication with them is swift and helpful. The information and instructions they provided after the booking process, like finding the meeting place and what to bring was very useful.

September 24, 2019
Unprompted review
Rated 1 out of 5 stars

Booked a boat trip from Trogir(Croatia)

Booked a boat trip from Trogir(Croatia)
10 hours in advance.
No confirmation email ever arrived.
1 hour before our trip started I curiously called them about a trip that been a pending transaction since the booking was made.
We were told the trip been cancelled.
No one ever even tried to get in contact with us about the cancellation.
Very unprofessional service.

August 27, 2019
Unprompted review
HAPPYtoVISIT logo

Reply from HAPPYtoVISIT

Dear Viktor,

you made a booking at 23:45 for a tour that starts at 09:00 in the morning the following day.

Since our supplier starts working from 08:00 (our working hours are also from 08:00 - 22:00), we only received the info that the tour got fully booked at 08:01 and that they are unable to confirm your booking (your booking was never confirmed). You received this info when you called us at 08:05. On the phone we offered you to go the day after but you informed us that it was your last day in Trogir. After that we sent you an email confirming that we canceled the credit card hold at 08:19. Your credit card was never charged.

We treated your booking with ultimate care and professionalism and kept you up-to-date regarding the booking status. Small boat tours have limited capacity and they tend to get fully booked quickly.

In the future we would suggest to book tours at least a day or 2 in advance.

Best Regards,
HAPPYtoVISIT

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