HAPPYtoVISIT Reviews 80

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I attempted to book an airport pick-up in Montenegro through this company. The website asked for all the relevant details (flight number, destination etc) and quoted a competitive price, so I submitte... See more

Rated 1 out of 5 stars

I booked a Vienna walking tour. Agent raised price after I booked--a bad sign right there. Their followup email did not include any usual info about identifying the guide (badge, armband) or contact... See more

Rated 1 out of 5 stars

Do not use this company, they have taken a booking they are unable to deliver. After many attempts to contact I have had one response promising refund that has not happened. More attempted contacts an... See more

Rated 5 out of 5 stars

We used Happy To Visit for a shore excursion while in Rotterdam via a transatlantic cruise. The pick up location directions were precise and easy to follow. The Happy To Travel price was very competi... See more

Company details

  1. Travel Agency

Information provided by various external sources

HAPPY to VISIT is the best place to research and book day tours and activities in destinations across the world. Our services include lots of different activities that enable you to explore lots of destination while traveling, usually joining a guide to make the experience as immersive as possible. On the HAPPY to VISIT website you can find the best deals for exploring a city, such as guided walking tours or other alternative ways to explore a city, for example by bike or Segway, you can find tours that take you to visit destinations near the place where you will spend your holidays, such as visiting nearby National Parks or other cities in the vicinity, and have lots of adventures joining one of our active tours, such as rafting, hiking, kayaking, zip-line-ing and many other interesting activities. Next time you travel, we invite you to take a look at our offer, read our recommendations for a specific destination and make the most of your time while traveling!


Contact info

2.2

Poor

TrustScore 2 out of 5

80 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excelent

Accidently i discovered happytovisit! We done two reservation, by two accounts! Was easy to choose and for questions and doubts i had online chat with agent!was very useful. Till now we done frist trip and evrything was better than we excpected! In monday we travel
To Pula

August 22, 2019
Unprompted review
Rated 5 out of 5 stars

I booked online

I booked online , in the morning . We went at 13:45. I got a mail, and een app and a call. Perfect, so i had a number to ASK, a question . The location was send in what’s app. But I couldn’t open it in maps. But in the mail it did work oke.

August 21, 2019
Unprompted review
Rated 4 out of 5 stars

The booking process was easy but lack of information

The booking process was easy and the cash paying option was perfect for us. The only problem was that on the voucher wasn't mentioned the meeting point. It was written a pier in the borik marina but actually the group was meeting in a bar in front of the marina. We had to call several times the happy to visit assistance to be able to find the group. That was pretty stressful...

August 10, 2019
Unprompted review
Rated 5 out of 5 stars

Everything was profesional and great

Everything was profesional and great. We were more than satisfied whit HappytoVisit. I recomend this experience to all of the tourist.

July 22, 2019
Unprompted review
HAPPYtoVISIT logo

Reply from HAPPYtoVISIT

Dear Gordana, thank you very much for your positive comment and we hope to assist you in your travels in the future. We wish you a pleasant day!

Rated 4 out of 5 stars

My only concern was that I paid by…

My only concern was that I paid by credit card on line but did not receive any confirmation or tickets. I was able to check my credit card app and could see payment had been taken. I had to live chat on line to confirm pat and the handler did a manual booking saying email would be sent to confirm. I still had not received this the following day and had to email. Eventually I had this with an apology for the lateness so it was resolved but did make me anxious for a while .

July 19, 2019
Unprompted review
HAPPYtoVISIT logo

Reply from HAPPYtoVISIT

Dear Lara, thank you for sharing your experience with us - it helps us a lot to improve our services in the future. Regarding the situation that occurred, since we use a third party payment gateway for our secure online payment processing, the credit card hold was processed by our gateway but it failed to return you back to our site to complete the booking process so your booking was not registered in our system. We do have a safety feature that checks for these situations but unfortunately it takes some time to compare successful CC authorizations against bookings in our system and that is the reason for delay in your booking process - sorry for the small anxiety it caused :) But that is why we have our customer service to make such situations easier!

I'm glad you enjoyed your tour and we remain at your disposal for your future trips :)

Rated 5 out of 5 stars

ValD’orcia

Great company. Easy to book. Everything is the way they describe

July 18, 2019
Unprompted review
HAPPYtoVISIT logo

Reply from HAPPYtoVISIT

Dear Cheryl, thank you for your positive thoughts on our company. We highly appreciate it and we are glad that you enjoyed the tour to Val d'Orcia and other regions of Tuscany. We wish you great experiences in the future as well!

Rated 5 out of 5 stars

Best way to be transferred

The booking process was very straightforward and easy. We were picked up from our apartment at exactly the right time by Luka our driver. The Van was very new, comfortable and in immaculate condition. We didn't do a schedule tour which worked out very well for us and tailor made it as we went along with help form Luka. I would highly recommend this company and the rates were reasonable. Many thanks

July 12, 2019
Unprompted review
HAPPYtoVISIT logo

Reply from HAPPYtoVISIT

Dear Jenny, thank you for such nice words. Luka got your message and sends his regards. Hopefully we will have another opportunity to book you on one of our tours!

Rated 5 out of 5 stars

A simple day trip to Dubrovnik from Tucepi

We wanted a simple day trip to Dubrovnik from Tucepi where we were staying. The weather was very hot, so we had decided to do our own thing rather than a walking tour, possibly under a little pressure !!

We knew it would take three hours each way - it included a half hour 'comfort stop' both ways, and this trip gave us four hours in Dubrovnik. Quite long enough in the heat !!

Our lovely driver collected us on time, was an absolute delight in terms of his courtesy and his driving, on these multi-hairpin bends coastal roads.

Thanks to cruise ships, it took us half an hour to go down the hill to the central drop-off point, and he was patience personified, despite it being incredibly frustrating for him !

Although the traffic and number of coaches was incredible, he collected us absolutely on time, and the return journey in an extremely comfortable, air-conditioned and very roadworthy coach, was just lovely ! We were cool and safe, and the scenery was outstanding !

Brilliant - thank you !!

June 30, 2019
Unprompted review
Rated 5 out of 5 stars

Warmly recommended

We booked a day-trip in Croatia. The booking process incl. the payment was easy, and the trip perfect organised. We only can recommend this tour provider!

June 19, 2019
Unprompted review
Rated 5 out of 5 stars

Booking with ease at HappytoVisit

We found the whole process of booking our history and gastro treasures with HappytoVisit easy. The website is excellent for information and the tour we had was closely matched to our expectations from the information provided.

June 17, 2019
Unprompted review
Rated 1 out of 5 stars

Worse company ever

May 14, 2019
Unprompted review
HAPPYtoVISIT logo

Reply from HAPPYtoVISIT

Dear Jonathan,


your review is unfair and misleading.


1. The fact is that you didn't bring your passports on a tour that goes to a different county. To have the proper traveling documents is the responsibility of the traveler. Our site even clearly states that you should be aware of that in the "good to know" section of the tour listing.


2. Despite the fact it was not our responsibility, you still got a full refund the same day.


It is a shame to read such a review after we did everything we could, helped you find and book a suitable tour for you, assisted you when you had a problem, resolved the issue the same day and gave you a full refund (despite the fact that we still had to pay to our supplier), and promptly responded to all your emails.


Regarding the delay on the pickup, our partner informed us that unfortunately there was a lot of traffic on the road that day and there was nothing they could do to change that. They thought the traffic jam would be over soon so that is why they didn't start calling clients to inform them about the delay.


Regardless of everything that happened, I'm sorry that you didn't get to see Gibraltar and hopefully you will have another opportunity in the future.


Best Regards,

Nikola

www.happytovisit.com

Rated 5 out of 5 stars

We used Happy To Visit for a shore excursion. You should Too.

We used Happy To Visit for a shore excursion while in Rotterdam via a transatlantic cruise. The pick up location directions were precise and easy to follow. The Happy To Travel price was very competitive (and way better than the ship excursion price, of course). The bus was clean and comfortable. The guide and driver were very friendly and professional. We highly recommend Happy To Visit and will use them again in the future.

May 4, 2019
Unprompted review
Rated 5 out of 5 stars

5 days in Maroco

Excellent agency, excellent guides and drivers.
Guided by Yamail and Mohamed, driver name is Otmann.
The agency promptly solves all your inquiries and is always at your disposal.
Full recommendations

February 15, 2019
Unprompted review
Rated 5 out of 5 stars

Dear HAPPYtoVISIT Team

Dear HAPPYtoVISIT Team, Thank you so much for a Great Service! Easy to book, quick confirmation, good value for money and very reliable.Special Thank you to Resa and Jean who was answering to all my questions by e-mails on time. Merci beaucoup! I would recommend HappytoVisit.com to anyone,for sure! Easy to book, very knowledgeable and informative.We got 2 tickets for Moulin Rouge, must see in Paris! Great show well worth it, classy, sexy, unique. We were served champagne, all the acts were super!!! 1/2 bottle of Champagne is includes per person, also the bus tour " Paris City Vision" includes for this package for Free!!! My experience was great! It was bigger and better than my expectations. Thank you.

December 19, 2018
Unprompted review
Rated 5 out of 5 stars

Good value for money and very reliable

Good value for money and very reliable. Our driver Luka was a lovely man - we enjoyed chatting to him. He made sure the temperature was comfortable for us and there was wifi available in the car. Luka arrived early but was happy to wait until we were ready to leave and the journey was very smooth. Would definitely recommend.

July 15, 2018
Unprompted review

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