Harber London Reviews 

270
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, noting the premium materials, flawless stitching, and thoughtful design. Many appreciate how items like leather sleeves and bags fit perfectly and exceed expectations. Reviewers also frequently highlight the efficient and speedy delivery, with products often arriving well-packed. Customer service is often commended for being exceptional, prompt, and professional in resolving queries. However, some customers also noted significant issues with delivery, including unexpected customs clearance fees and items arriving damaged due to poor packaging. Others experienced long delays, lack of shipping updates, or even non-delivery of their orders. Additionally, some people were dissatisfied with customer service, mentioning unresponsiveness and poor communication regarding returns or order status.

What people talk about most

Product

Reviewers express high satisfaction with the product quality, often highlighting the premium materials like... See more

Quality

Users describe positive interactions with quality, highlighting the outstanding craftsmanship, minimalist... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising quick and speedy delivery, even... See more

Customer service

People report ambiguous experiences with customer service, with some customers praising the high bar set for... See more

Price

Consumers find price to be ambiguous, with some reviewers considering products to be expensive but worth the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had recently bought two new Macbook Airs and wanted to find a good protective cover for each of them. Harber fitted the bill with their beautiful leather sleeves. These are made to fit the laptop... See more

Rated 5 out of 5 stars

I recently purchased a phone sleeve and wallet from Harber London, and both are absolutely fantastic. The leather feels premium, the stitching is flawless, and the design is minimalist yet functional.... See more

Rated 5 out of 5 stars

Dear Harber Team, I am writing to let you know how much I appreciate the exceptional service and quality I have received from your company. I want to commend Chloe specifically for outstandi... See more

Rated 5 out of 5 stars

This backpack is handcrafted in Spain, and the perceived quality is outstanding—far higher than what the photos suggest. The craftsmanship is excellent, and the materials feel truly premium both on... See more


Company details

  1. Bag Shop
  2. Computer Accessories Store
  3. Fashion Accessories Store

Written by the company

Handcrafted Awesome Leather Goods For Your Every Day Life


Contact info

4.0

Great

TrustScore 4 out of 5

270 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(270)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAMMED /NO REFUND/NO REPLIES

Ordered an Ipad sleeve.
Never arrived , UPS saying please collect it from
post office , Post office claims never received anything. Harber is ignoring me , i ve sent 12 emails and i received 1 saying “we are looking this with UPS”
1 week passed , no replies , No refund

Before u buy anything online first check the reviews, and most important don't u ever buy anything when a landline phone number is not on the website.Address is also non physical.

December 22, 2025
Unprompted review
Rated 1 out of 5 stars

Shockingly Poor Service

Yeah, so my review on Shopify was deleted and it was also deleted on their website. I'm a previous customer of Harber and have a few of their products, but sharing an experience I had recently that's probably pushed me away from them for good. I placed a preorder for a bag in august. In the same order, I purchased another one of their products, but this one was in stock and ready to ship. After this, I never received one proactive update from them about anticipated shipping date of either item, so i reached out after a month, at which time i was told theyre unable to provide one. After almost 3 months of not receiving either product, I once again reached out, and this time was given a ship date. At this point, I was not surprised when this date passed with no updates sent. So, atter over a week beyond it, 1 reached out again.
After 4 months since my order was placed, this bag finally arrives. Oh, and I finally also received the other non-preorder item I requested 4 months prior. I can respect a preorder offer but this was chaos from a customer perspective.
And holding another paid item hostage for no reason? Yikes.

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

Customer service unresponsive

Customer service unresponsive - returned faulty item (broken zip on recently purchased briefcase) at beginning of Oct '25 and still waiting for it back (mid Dec '25)

Despite multiple emails, customer service has gone silent and doesn't respond.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

iPad Air Sleeve

Bought a sleeve for an iPad Air 13” and I am immensely impressed by the workmanship as well as the quality of the leather used. Moreover when I wanted a clarification regarding a possible second purchase, their response was prompt and clear.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding quality and craftsmanship!

I recently purchased a phone sleeve and wallet from Harber London, and both are absolutely fantastic. The leather feels premium, the stitching is flawless, and the design is minimalist yet functional. Every detail shows true craftsmanship. These pieces look better with use and are a joy to carry every day. Highly recommended for anyone who values quality and style.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Super smart!

We had recently bought two new Macbook Airs and wanted to find a good protective cover for each of them. Harber fitted the bill with their beautiful leather sleeves. These are made to fit the laptops perfectly and are available in a lovely range of colours so everyone can find a complimentary cover for their laptop. They are a tight fit when new but soon ease to go on and off quickly but would never slip off. They arrived quickly, beautifully packed and presented. We highly recommend these covers which offer perfect protection for your investment.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Simply genius tech dopp kit

Simply genius tech dopp kit. Does all I want and more. Right dimensions and holds all my air travel gear.

High quality, beautiful product, proud (and easy) to hold it in my hands at passport control, boarding or while sitting in plane, easily slides back in bag/luggage. A must have for every traveller.

October 24, 2025
Unprompted review
Rated 1 out of 5 stars

The worst service I have received

The worst service I have received, charged $100 for a wallet with "free international shipping" and then they use UPS who charge an extortionate and arbitrary fee of USD39.80 for "customs clearance", despite having NO duty or taxes to pay for items under 200 value. This practice effectively makes each wallet 40% more expensive for the unsuspecting "customer".

Harber do not reply to their web chat, and the email support team just said their T&C states user has to pay cost.
Definitely AVOID, do not buy anything from Harber London until they offer another courier company, DHL, Fedex or Royal Mail with acceptable or ZERO "clearance" fees.

October 10, 2025
Unprompted review
Rated 2 out of 5 stars

Very disappointed in the apple watch…

Very disappointed in the apple watch band. Slight bang on a door and the strap came apart, with my watch falling to the ground. For the price of over 70 euros, I would expect better quality then that, to have my band detach and fall to the ground. I have had this watch band less then 2 weeks. I would not buy from here again.

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

MY DAD GOT SCAMMED DO NOT ORDER FROM…

MY DAD GOT SCAMMED DO NOT ORDER FROM THIS PLACE!!!. My dad ordered a military jacket but got sent a rusty pillow case, we have payed £50! We have emailed but gotten no reply back Bastards. I will never order from here again

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible Customer Service

I had already 2 of their products which i paid excessive amounts for including a sleeve for Mac but after buying 3 apple watch straps which based on the size should have been a precise fit i received them with the leather covering 75% of the springs which was obviously a manufacturing mistake. After contacting support for a return they insisted on shipping them back themselves while charging me almost half of I paid for the actual products and refused that i send them back myself. Long story short I'll never buy anything from this seller nor do i recommend anyone to do so given the excessive premium you pay for the product and the after sale you get.

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

Not fit for purpose

Ordered a iPhone 16 Pro sleeve, when it arrived my iPhone would not fit in as the sleeve was too small so the item was not fit for purpose. I was told the sleeve would stretch in time, this is not good enough it should fit NOW!!
I had to pay at my cost to return the item.
Terrible service I would not recommend this company.

March 25, 2025
Unprompted review
Rated 1 out of 5 stars

I had paid almost £100 for a leather…

I had paid almost £100 for a leather MacBook Air sleeve only for it to arrived unfinished and not sewn together.

Pathetic quality control.

I have a flight in 2 days and this was meant for my travels, what a terrible company.

They also make you pay for your return shipping even though they messed up on quality control.

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

Awful experience

Awful experience with Harber. Maria their customer services advisor was rude and very blunt. They refused a price honour on a product as it was reserved for “influencers” which clearly shows the mentality of the company, they are all about social media satisfaction rather than customers. Also ignored me when I asked about statutory rights on a defect product which was ignored so I assume the product confidence is low.

March 1, 2025
Unprompted review
Rated 1 out of 5 stars

An Absolutely Disastrous Experience!

An Absolutely Disastrous Experience!

After ordering my MacBook sleeve, I waited two weeks for it to arrive. Upon opening my order, I realized that the value for money was simply unacceptable. For the price I paid, there are far superior products available. The return process was lengthy and involved numerous emails. I eventually sent the product back and had to wait an additional five weeks for my refund. To make matters worse, I had to pay €20 for shipping. This was my first and last order with Harber London. It was a very disappointing experience, and I would not recommend it to anyone!

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great compact wallet for phone and cards

I recently purchased a brown compact wallet organizer for my smartphone, and I couldn’t be happier with my choice! This sleek little accessory has truly been a game-changer in keeping my essentials organized and accessible.

Design & Functionality

The wallet’s compact design is perfect for slipping into my pocket or bag without adding bulk. Its rich brown color gives it a timeless and elegant look, suitable for both casual and formal settings. The slots for cards are thoughtfully designed, securely holding my credit cards, ID, and even a couple of business cards without feeling overcrowded. The integration with my smartphone makes it even more convenient—everything I need is in one place!

Durability

The material feels sturdy and high-quality, ensuring that it will last through daily use. Despite being compact, it has just the right amount of flexibility to fit my phone snugly while still offering protection.

Customer Service

What truly stood out was the exceptional customer service! From answering my pre-purchase questions promptly to providing updates during delivery, the team went above and beyond to ensure I was satisfied. When I reached out with a minor query after receiving the product, they responded with such warmth and efficiency that it turned into one of the best customer service experiences I’ve had in a long time.

Final Thoughts

If you’re looking for a stylish, functional, and well-crafted wallet organizer for your smartphone, I highly recommend this one. The product is fantastic, and the customer service makes it even better!

November 19, 2024
Unprompted review

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