Harbourlifestyle Reviews 

2,550
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,125 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional overall quality of the garden furniture and sturdy pergolas, noting that everything looks beautiful and adds great value to their outdoor spaces. Shoppers also highlight the incredibly helpful showroom staff and smooth delivery services that make purchasing and installation a breeze. However, some customers also noted that shipping and delivery occasionally experienced unexpected delays, meaning items arrived later than initially promised during peak periods. A few people also mentioned receiving goods with minor damages or aesthetic blemishes that required extra time to get fully resolved.

What people talk about most

Product

Clients share positive opinions on product, highlighting the great quality, beautiful appearance, and sturdy... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the sturdy and well-made construction of... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt arrivals, helpful... See more

Service

Customers had positive experiences with service, frequently praising the prompt delivery, helpful showroom... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable across sales, delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely delighted with our 2.4m x 3m pergola from Harbour Lifestyle. The quality is fantastic and it feels very sturdy and well made. It looks beautiful in the garden and has completely transform... See more

Company replied

Rated 5 out of 5 stars

I was on holiday when I ordered the Harbour Lifestyle steel cushion box storage. Had to rearrange a delivery date with the courier, as my daughter couldn’t accept the delivery due to work, which they... See more

Company replied

Rated 5 out of 5 stars

Great ordering process Quick delivery and assembly The heater wasn’t added to my order (if you want the free heater make sure you add it into your basket manually as it doesn’t do it automaticall... See more

Company replied

Rated 5 out of 5 stars

A fantastic experience with this company so far. The pergola we have ordered is very competitively priced, and the customer service has been great. A really good balance of AI Agent for immediate resp... See more

Company replied


Company details

  1. Outdoor Furniture Store
  2. Garden Furniture Shop

Written by the company

Harbour Lifestyle launched in early 2020 as a UK based online retailer of high end Garden and Outdoor lifestyle products. We believe in creating beautiful outdoor spaces that become an extension of your home. Enhancing the look, function and value of your outdoor space couldn't be easier with our innovative and stylish designs. We offer an extensive product range designed to allow you to create your perfect living space including Dining sets, Corner and Sofa seating, Loungers, Heaters, Parasols, BBQs, Fire Pits, Lighting and more. We have everything you'll need to create your design. Our dedicated and friendly family-run team are always on hand to help you on your shopping journey with us; we are just a call, email or chat message away offering helpful product advice or to answer your questions or concerns.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(2,550)

1,123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is a wonderful product

This is a wonderful product. It exceeded my expectations for quality and was easy to erect save that two boxes were inside two of the legs, so there should be a warning about that! Love the metal roofing. Very effective and easy to use manually.

August 18, 2026
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Reply from Harbourlifestyle

Thank you for your positive review. We are delighted to have exceeded your expectations and we are pleased to hear you are fully satisfied with your PergoSTET Lite pergola. Thank you for your kind words and for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Fantastic products & Great Service

Fantastic products & Great Service, highly recommend 👏👏👏

September 11, 2026
Unprompted review
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Reply from Harbourlifestyle

Excellent, thank you for your great review. We thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Extremely satisfied with all aspects…

Extremely satisfied with all aspects including communication, installation and after sales service

August 26, 2026
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Reply from Harbourlifestyle

Thank you for your kind review. We strive to deliver a first class service throughout the experience and we are delighted to hear you are fully satisfied with your new PergoSTET Plus pergola. We thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

gazebo excellent quality

Bought a gazebo for the house. Perfect & excellent customer service throughout.

May 1, 2026
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Reply from Harbourlifestyle

Thank you for your positive review. We are delighted to hear you are happy with your new PergoSTET Lite pergola and we thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Absolutely delighted with our 2.4m x 3m…

Absolutely delighted with our 2.4m x 3m pergola from Harbour Lifestyle. The quality is fantastic and it feels very sturdy and well made. It looks beautiful in the garden and has completely transformed our outdoor space, giving us a lovely area to relax and enjoy, whatever the weather.

The pergola looks even better in person and we’re really pleased with how it has turned out. Excellent quality and great value for money. Would definitely recommend Harbour Lifestyle to anyone looking for a stylish and well-made pergola.

August 20, 2026
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Reply from Harbourlifestyle

Thank you for taking the time to leave your positive review. We are thrilled to hear you are happy with your pergola. Thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Excellent service from excellent the moment I…

Excellent service from the moment I ordered it to the moment they put it together. Well worth the money

August 18, 2026
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Reply from Harbourlifestyle

Thank you for taking the time to leave your positive review. We are delighted to hear you are happy with your PergoSTET Lite pergola. Thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Great product

Great product. Great customer service

August 28, 2026
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Reply from Harbourlifestyle

Great review! Thank you for choosing Harbour Lifestyle and we hope you enjoy your new PergoSTET Plus pergola

Rated 5 out of 5 stars

I couldn’t be happier

After having a disaster of a delivery of a set of garden furniture earlier in the summer, working with Harbour Lifestyle was like a breath of fresh air. Everything arrived on time, the delivery team was flexible and really helpful on arrival. The set looks beautiful and seems to be good quality. I couldn’t be happier.

August 27, 2026
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Reply from Harbourlifestyle

Thank you so much for your lovely review. We are delighted to read your kind comments and we are pleased to hear you are happy with your new Lucca dining set. We thank you again for your kind words and for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

A lovely pergola, with customer service to match

Lovely pergola and excellent customer service from Lorik

We’re really pleased with our pergola. The quality is great, it looks lovely in the garden, and everyone who’s seen it has commented on how good it looks.

We did have a few issues with our order, including some cosmetic damage and side curtains that went missing in transit. It was frustrating at the time, but Lorik was really helpful and made sure everything was put right.

He arranged a partial refund and matching paint for the scratches, then organised replacement curtains. Harbour Lifestyle also provided some lovely table lights as a goodwill gesture, which was much appreciated.

What really stood out was the personal care. Lorik called me to check everything was alright and, when I mentioned being nervous about fitting the side curtains, offered to arrange a call from the installation team to talk me through putting them up. It was reassuring to know that help was available.

Despite the initial issues, we’re very happy with the pergola and how everything was resolved. Thank you, Lorik, for your patience, friendly approach and all your help. A real credit to Harbour Lifestyle.

August 11, 2026
Unprompted review
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Reply from Harbourlifestyle

Fantastic! Thank you so much for taking the time to leave your review. It is always disappointing when issues occur however we pride ourselves on delivering a first class service and we are really pleased to hear we were able to help you. We thank you for your kind comments about our colleague too. We will be sure to pass these onto Lorik and his line manager. Thank you again for your feedback and for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

We had our pergola installed

We had our pergola installed.
Used all summer, bought the additional sides for wind but this summer really helped with the sun. The installation team were fantastic turned up when said.
We are really pleased and glad we took the plunge

March 19, 2026
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Reply from Harbourlifestyle

Thank you for your kind review. We always enjoy hearing from customers and we are delighted to hear you are happy with your new PergoSTET Plus pergola. Thank you for your review and for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Pergola delivered with in a timely…

Pergola delivered with in a timely manner, installed by their people and all within a couple of hours. The pergola looks good and everything works fine. Small fault with a crease on 1 of the screens but quickly replaced with no fuss about it.

August 26, 2026
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Reply from Harbourlifestyle

Thank you for your kind review. We always enjoy hearing from customers and we are delighted to hear you are happy with your new PergoSTET Plus pergola. Thank you for your review and for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Harbourlifestyle customer service is exceptional

The customer service I received from Megan was exceptional - she looked after my issue in a timely manner, kept me updated throughout the journey and was always willing to go that extra mile - she is a credit to the company.

September 8, 2026
Unprompted review
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Reply from Harbourlifestyle

Thank you so much for your lovely review. We truly appreciate customer feedback and we thank you for your detailed experience along with your nice comments regarding our colleague. We will be sure to pass on your feedback to her and her line manager. Thank you again for your feedback and thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Ordered new furniture for our log…

Ordered new furniture for our log cabin. Happy with product, service and delivery.

April 21, 2026
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Reply from Harbourlifestyle

We are delighted to hear you are happy with your Paia set and we thank you for taking the time to leave your review. Thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

We have now bought several furniture…

We have now bought several furniture from Habour Lifestyle and we could not fault the team. We visited the showroom first last year and were really impressed with the quality of furniture and friendliness, service orientation of staff. Since then we have ordered furniture/ pergolas on 3 separate occasions and the experience from delivery time, delivery and and quality has been top notch. Recently, I had a problem with one of my seating cushions which was not HL's fault but they did help me deal with the issue and replaced the cushion without any qualms and concerns. Thank you Chloe for all your help!
The products may be more on the pricey side, but you are paying for premium quality and that really shows. Would recommend them without qualms!

September 10, 2026
Unprompted review
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Reply from Harbourlifestyle

Thank you so much for your lovely review. We truly appreciate customer feedback and we thank you for your detailed experience along with your nice comments regarding our colleague. We will be sure to pass on your feedback to her and her line manager. Thank you again for your feedback and thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Great Quality, Service and price

Great ordering process
Quick delivery and assembly
The heater wasn’t added to my order (if you want the free heater make sure you add it into your basket manually as it doesn’t do it automatically)
They sorted that issue out straight away and came to fit it within 9 days
So very happy overall with quality service and price

August 26, 2026
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Reply from Harbourlifestyle

We always enjoy hearing from customers and we truly appreciate your kind feedback. We hope you enjoy your new PergoSTET Plus and we thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Quality product

Quality product, ease of communication. Good delivery partner and faultless installation.

August 26, 2026
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Reply from Harbourlifestyle

Excellent. We always enjoy hearing from customers and we are delighted to hear you are happy with your new PergoSTET Plus pergola. We thank you for taking the time to leave your positive review and for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Lovely umbrella

Lovely umbrella. Good quality. Arrived really quickly

August 11, 2026
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Reply from Harbourlifestyle

Thank you for your positive review relating to your new Triton Parasol. We thank you for taking the time to leave your feedback and for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Great product and good value

Great product and good value. Some brackets were missing with the order but they were sent out straight away first class post

August 26, 2026
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Reply from Harbourlifestyle

We are delighted to hear you are happy with your new PergoSTET Lite pergola and we thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Harbour lifestyle, delivery and product 1st class

From the beginning the company kept us informed of the purchase and the delivery arrangements. All commutation was very good.
We had an initial query re discount codes and customer service went above and beyond to help us.
The delivery company kept us informed of delivery dates and did everything they said they were going to. The 2 delivery men were polite efficient and helpful.
Finally the pergola is up and we are very happy with it's quality.

August 26, 2026
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Reply from Harbourlifestyle

We strive to deliver a first class service throughout so we are delighted to hear you are happy with the experience at Harbour Lifestyle. We hope you enjoy your new PergoSTET Lite pergola. Thank you!

Rated 5 out of 5 stars

Superb company to deal with

Superb company to deal with, product is excellent quality and would highly recommend

August 20, 2026
Unprompted review
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Reply from Harbourlifestyle

Fantastic! We always enjoy hearing from customers and we thank you for your kind review. We thank you for choosing Harbour Lifestyle.

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