Harbourlifestyle Reviews 

2,549
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,125 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional overall quality of the garden furniture and sturdy pergolas, noting that everything looks beautiful and adds great value to their outdoor spaces. Shoppers also highlight the incredibly helpful showroom staff and smooth delivery services that make purchasing and installation a breeze. However, some customers also noted that shipping and delivery occasionally experienced unexpected delays, meaning items arrived later than initially promised during peak periods. A few people also mentioned receiving goods with minor damages or aesthetic blemishes that required extra time to get fully resolved.

What people talk about most

Product

Clients share positive opinions on product, highlighting the great quality, beautiful appearance, and sturdy... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the sturdy and well-made construction of... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt arrivals, helpful... See more

Service

Customers had positive experiences with service, frequently praising the prompt delivery, helpful showroom... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable across sales, delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely delighted with our 2.4m x 3m pergola from Harbour Lifestyle. The quality is fantastic and it feels very sturdy and well made. It looks beautiful in the garden and has completely transform... See more

Company replied

Rated 5 out of 5 stars

I was on holiday when I ordered the Harbour Lifestyle steel cushion box storage. Had to rearrange a delivery date with the courier, as my daughter couldn’t accept the delivery due to work, which they... See more

Company replied

Rated 5 out of 5 stars

Great ordering process Quick delivery and assembly The heater wasn’t added to my order (if you want the free heater make sure you add it into your basket manually as it doesn’t do it automaticall... See more

Company replied

Rated 5 out of 5 stars

A fantastic experience with this company so far. The pergola we have ordered is very competitively priced, and the customer service has been great. A really good balance of AI Agent for immediate resp... See more

Company replied


Company details

  1. Outdoor Furniture Store
  2. Garden Furniture Shop

Written by the company

Harbour Lifestyle launched in early 2020 as a UK based online retailer of high end Garden and Outdoor lifestyle products. We believe in creating beautiful outdoor spaces that become an extension of your home. Enhancing the look, function and value of your outdoor space couldn't be easier with our innovative and stylish designs. We offer an extensive product range designed to allow you to create your perfect living space including Dining sets, Corner and Sofa seating, Loungers, Heaters, Parasols, BBQs, Fire Pits, Lighting and more. We have everything you'll need to create your design. Our dedicated and friendly family-run team are always on hand to help you on your shopping journey with us; we are just a call, email or chat message away offering helpful product advice or to answer your questions or concerns.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,549)

1,126 reviews in the last 12 months

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Rated 5 out of 5 stars

100% Customer Service and Product Quality

I've had an excellent experience, from the initial video consultation (as I could not go out in person to the showroom). It was all clear and seamless. My selected items was installed to spec. Even months later, when I misplaced the remote controls for my item, they were quick to sort this out quickly. All in, no complaints whatsoever

August 21, 2026
Unprompted review
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Reply from Harbourlifestyle

We pride ourselves on providing a first class customer experience and we are delighted to hear everything has been resolved for you. We thank you for taking the time to leave your feedback and thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Excellent product

Fast delivery
Excellent product, good quality
Thrilled with our Cantalever Parasol

July 29, 2026
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Reply from Harbourlifestyle

Thank you for your positive feedback. We hope you enjoy your new Challenger parasol and thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

First rate ustomer service from Harbourlifestyle…

Customer service from Harbourlifestyle was first rate from start to finish. We utilised the 'hold order' feature to fit our delivery around a holiday. Staff were easy to contact, communications great throughout and they did a fantastic job of arranging the delivery at a suitable time for us. Delivery team were very pleasant and helpful in getting the heavy delivery where we needed it. Really pleased with our new dining set, it is as advertised, looks great and came at a good price. I would positively recommend Harbourlifestyle.

August 7, 2026
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Reply from Harbourlifestyle

Fantastic! We pride ourselves on providing a first class customer experience and we are delighted to read your kind feedback. We truly thank you for taking the time to leave your review and for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

The product is reslly good quality .the…

The product is reslly good quality .the delivery people were very helpful .

July 28, 2026
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Reply from Harbourlifestyle

Thank you for your positive review. We hope you enjoy your new Burford chairs and we thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Very pleased with the quality of our garden umbrella

We took awhile choosing our sunshade as we have quite an exposed back verandah and needed something sturdy. We really like the wooden slats and wooden stand, it makes it very attractive and weirdly the shade of blue is an exact match to our garden furniture. It was delivered within a week.

July 29, 2026
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Reply from Harbourlifestyle

Excellent - we are delighted to hear you are happy with your new Kratos parasol and we thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

What a wonderful company to deal with

What a wonderful company to deal with. Had a little problem with my cantilever parasol, the lights weren’t working. I rang them on the Monday and by the Friday the problem had been solved and sorted out. Exceptional service, thank you.

August 21, 2026
Unprompted review
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Reply from Harbourlifestyle

It is always disappointing when issues occur, especially at an early stage but we are delighted to hear everything was resolved. Thank you for your kind message and thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Excellent service from Harbour

Would thoroughly recommend Harbour Lifestyle, I purchased a parasol which is excellent quality and quick and efficient delivery. Customer Service from Heather was second to none. Will definitely purchase from them again 5*

August 21, 2026
Unprompted review
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Reply from Harbourlifestyle

Thank you for your positive review and your kind comments regarding our colleague Heather. We will be sure to pass on your feedback to her and her line manager. We hope you enjoy your new parasol and thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Top quality

Top quality, easy instructions to follow, delivery on time 👌

August 7, 2026
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Reply from Harbourlifestyle

Thank you for your kind review. We hope you enjoy your new PergoSTET Lite pergola for many years to come. We always enjoy hearing from customers and we thankyou for choosing Harbour Lifestyle

Rated 5 out of 5 stars

Long delivery but great product

Unfortunately a delay on delivery but excellent quality for price

August 6, 2026
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Reply from Harbourlifestyle

Thank you for your positive review. We hope you enjoy your new Lyra dining furniture and we thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars
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Reply from Harbourlifestyle

Thank you for your positive review. We hope you enjoy your new Kratos parasol and we thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Out door parasol

Excellent service and delivered on time with 2 polite and helpful men.The parasol is excellent

August 6, 2026
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Reply from Harbourlifestyle

Thank you for choosing Harbour Lifestyle and we are delighted to hear you are happy with your new Hera parasol. We truly appreciate your feedback regarding the service, the delivery and the product.

Rated 5 out of 5 stars

Purchased a Kermado BBQ earlier in the…

Purchased a Kermado BBQ earlier in the year. Recently purchased a heat deflector plate to enable cooking of larger pieces of meat. This is excellent. The product is fantastic value for money and well made. Very well packaged on arrival. Well done. Would thoroughly recommend this company.

August 6, 2026
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Reply from Harbourlifestyle

Fantastic! Thank you so much for your kind review. We hope you enjoy your new Kamado BBQ for many years to come. We thank you for your feedback and for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

High quality parasol

Easy online order, fast delivery and an excellent parasol

August 6, 2026
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Reply from Harbourlifestyle

Thank you for your positive review. We hope you enjoy your new Triton parasol and we thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Excellent parasol

July 30, 2026
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Reply from Harbourlifestyle

Thank you for your positive review. We hope you enjoy your new Kratos parasol and we thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Great service

Great service

July 27, 2026
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Reply from Harbourlifestyle

Thank you for your positive review and for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Bought a Pergola with curtains

Bought a Pergola with curtains very pleased with delivered very quickly very satisfied recommended to a neighbour Fantastic quality and a great price

August 4, 2026
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Reply from Harbourlifestyle

We are delighted to hear you are happy with your new PergoSTET Lite pergola. Thank you for taking the time to leave your your kind review and for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

This company is next level brilliant

This company is next level brilliant.
We had a problem with the delivery drivers not assembling our furniture.
However Lowick came to the rescue, he thoroughly understood my distress with great empathy and within an hour he had organised his in house team to kindly come from nearly 2 hours on a Friday evening to assemble it. We were having a party the following day hence the panic. Nothing was too much trouble. Dan & Henson were exemplary. They were extremely efficient and polite , assembling the furniture quickly and taking all the packages away. I cannot speak highly enough of Harbour Lifestyle from the moment you enter the showroom until you sit on and enjoy their incredible furniture. Which by the way is great quality and gorgeous.

August 14, 2026
Unprompted review
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Reply from Harbourlifestyle

Fantastic! Thank you so much for your lovely review, we truly appreciate this. We will pass your kind feedback onto our colleague Lorik and his line manager too. We thank you for taking the time to leave your feedback regarding your experience and we thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Barbecue plate

It was easy to order the required item and delivery was great. We were kept informed of delivery progress and received the goods on the given date. Great service!

August 5, 2026
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Reply from Harbourlifestyle

Thank you for your positive review. We are pleased to hear you are happy with your new Kamado barbeque and we thank you for choosing Harbour Lifestyle

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