Hardrock Reviews 

Jimbo, at Hard Rock was extremely understanding and easy to speak to. I made the error and I did not read all of the disclaimers and he still awarded me a goodwill bonus bet. Great customer service. With all of the available options these days, that is how you keep customers. Great job Jimbo, and Hard Rock!

The worst. I opened my account and made a deposit. One day after that they suspended it and wanted more verification. My passport . I decided to not do that and asked for my initial deposit back. They said they could not to that. So I can’t log in to get my money back due to it being suspended. I would say this is on the edge of criminal. I tried several times to work this out but all I get from their AI generated customer service is that we understand your frustration and we will get back to you. We need another sports book here in Florida. Hard rock is the worst.

CONSUMER BEWARE!!! If you have an issue your only resolution is through chat or email. (VERY POOR CS BOTS) Also you are unable to remove your payment method once entered

They suspended me because they wanted ID verification.... I was able to get in... I Withdrew my funds and went to log in again and they SUSPENDED ME AGAIN..... They are suspension happy.... run away from this place... just use Bovada

Such terrible customer support. You can’t talk to anyone who can help they all repeat the same line over and over. I highly recommend finding any site but this one

Terrible customer service. The monopoly they have in Florida needs to end.

Kenneth the person I chatted with was extremely unprofessional. I am locked out of my account and can’t withdrawal my money from in my account. SCAM DO NOT USE BY ALL MEANS

Hard Rock Bet is the worst sportsbook in the world. I understand that they are the only legal Sportsbook in Florida so they don't even try to please the customers. My account has been suspended for using multiple devices, I went along with all the compliance procedures. I provided all of the necessary documents and they re-opened and then suspended it without no explanation. I have been a customer since the beginning I have also deposited over 40k on this platform and they still treat me like a common criminal, no satisfaction, no nothing. I cannot wait until there is another legal sportsbook in Florida

I've played for months at their online casino and never had a problem with deposits from 2 banks , On a really good night, including a Major Jackpot, I began to withdraw funds to those same banks. All told, while I was still playing, I made 8 withdrawal requests totaling $40,000. Next thing I know, my game is frozen and mI got a technical error report. I tried to play other games but always got the same result. So I quit for the night. Next day, I checked both banks to make sure deposits from Hard Rock went thru. Nothing. Went back to the website, still no access to games. Checked my withdrawal record and found out they were suspended, but no reason given. That started a ten day fiasco with support demanding that I send them proof of my accounts at the two banks, which I did. Over and over. Notice I had no access to my $40,000. After days of this, the request came to forward front/back of my auto license, and "A SELFIE". Sent me a link photo'd my license, took a selfie and got a 'successful' response from the receiving site. Next day, message was "Not Acceptable", send again. Waited for the same link, provided the same photos as the day before. Next day, suspension lifted. never a reason given for the suspension during the ordeal. Or a person's name, only Support Team on the other end of my communicatioins.

They just blocked my account for no reason. I had bets in I can't check now. I feel like I won, because I've been playing and loosing for a couple weeks now and I was about to check my bets and out of no where they tell me my account is suspended

Decent user interface. But my wife opened an account and hard rock bet suspended the account for some unclear arbitrary reason and basically blocked access to the funds that she deposited along with several bonus bets. Chat agent didn't solve the problem and the response time frame or window said about 1 to 2 days. Meanwhile, no access to the account costing my wife time and money. This is clearly unacceptable and I will be avoiding this site like the plague. I suggest that others out there do the same; unless you want your hard earned money frozen and you want to be restricted from wagering. Hard rock bet = hard earned money confiscated!!

wish I could use another sportsbook in florida

Scum and lackluster options

The worst. Don’t bet in there. They just change your payout as they want and then you only have the choice of a chat. On that chat the reps just don’t care and they just left and leave you there, then some other comes in the chat and also leave you alone. That’s incredible. Real thieves

I’ve been on Hard Rock Bet for a little over a year. I put in $40-$50 every few weeks for fun. About 6 months ago, I tried to withdraw $400 and I received an email from Hard Rock Bet they were unable to complete the withdraw-this is the same account I use to deposit… Without any issue of course. I thought maybe I just made an error and forgot about it… Then 3 weeks ago I tried to withdraw $179… still no money. Right now, I’d be very careful using this betting site… Maybe deposit $10 then if you have a little bit of winnings, do a withdraw.

If you’re thinking about betting on table tennis.. DON’T!! The odds and the games are definitely rigged

I like the overall platform, but I have a real problem with Major League Baseball betting… the fact that total bases are the same thing as hits doesn’t make any sense. They need to change this because a player’s on base percentage reflects how much they get on base, not their hits exclusively… so to not include errors, walks, or anything else is a travesty. You can’t just make up new stats.

Criminals playing the tribal loopholes I swear its legit insanity what they get awy with

Table tennis is rigged. They draw you in by letting you get on a small roll. The the rigged games start. Very unfair, and down right deceiving

They have software bugs that cheat you after you won, unless they are not bugs! Flaw does not pay a bet that ALREADY won when you try to refresh screen, they then claim it was cashed out AS IF the win had not already occurred.